Bellroy Reviews 1,965

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 283 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and thoughtful design of the products, noting their durability and functionality for both daily use and travel. Many appreciate the balance between style and utility, with products often exceeding expectations. The customer service is frequently highlighted as exceptional, with people commending the quick, helpful, and friendly support, as well as the hassle-free resolution of issues. Reviewers also consistently report fast and reliable delivery services. However, some people were dissatisfied with the quality of certain items, mentioning issues like leather peeling or products arriving damaged. A few other people also felt that the customer support was unresponsive or unhelpful in resolving their specific problems, and some experienced delays with delivery.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, design, and... See more

Quality

Customers had positive experiences with quality, consistently praising the stellar build and design of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and timely delivery, with... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the efficiency, friendliness,... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting the ease, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've received good quality goods from Bellroy, from sling bags to travel wallets, all of which have proved extremely useful when travelling either in the UK or around the Arctic Circle. Their leathe... See more

Rated 5 out of 5 stars

The company makes beautiful bags that strike the perfect balance between functionality and style. Over the years, I've bought about five bags or wallets from them, and they've become one of my go-to b... See more

Rated 5 out of 5 stars

I’ve purchased three backpacks of various sizes as well as a sling and purse. Each one of these items is of top-notch quality. Very comparable to other great brands like Cotopaxi - trust me IYKYK. I’v... See more

Rated 5 out of 5 stars

Bellroy products allways deliver above expectations. They are sleek and functional. And there are always a couple of surprise functions that add extra value. Delivery is swift, service great. Btw I o... See more


Company details

  1. Bag shop
  2. Bags and luggage shop
  3. Fashion accessories shop
  4. Handbags Shop

Information provided by various external sources

We craft better ways to carry your everyday things. When you have the right things on hand, it becomes easier to adapt between work and life's adventures. From your morning commute to a tropical downpour, our products let you roam more freely.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Australian brand that stands by its products

I've only bought a couple of cases but Bellroy has already shown me exactly the kind of brand they are. When a design issue came up, they proactively sent replacements. When my leather started delaminating, they gave me full store credit. No hassle, no pushback. I've essentially gotten three cases for the price of one, and that's just Bellroy doing right by their customers.

Most recently, Ramiro in customer support was efficient, friendly, and sorted my warranty claim without any friction. This is how every brand should operate. Highly recommend.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Overall a great experience

Overall a great experience, from a well designed website where you can easily find what you want, to simple ordering process and super fast international shipping. Every product I have ordered is very high quality.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Quality of Bellroy products is excellent

The quality of Bellroy products is excellent. When people see items I have purchased, they ask for the web links. If I send questions to customer support, I receive replies quickly. Everything delivered in great shape, and in a reasonable amount of time.

24 February 2026
Unprompted review
Rated 1 out of 5 stars

I was shipped an empty box

Was shipped an empty box. Wallet was not inside the outline where it goes into. I went on Reddit afterwards and saw this has happened to other people before. Beware of this company.

19 March 2026
Unprompted review
Bellroy logo

Reply from Bellroy

Hi Cesar,
Sorry that your Bellroy package arrived empty. That's never a great experience! We'd love to make this right for you. Please email our team via support@bellroy.com with your order number so a friendly member of our support team can help.

Rated 5 out of 5 stars

Expensive but quality.

Expensive but quality.
More fashionable than most backpacks I find. I do often find myself thinking about buying more just for the looks even though the first bag I bought treats me so well.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Great quality and customer service

I have ordered 2 backpacks from Bellroy now the first one I used for three weeks and then unfortunately was stolen. I loved it until then. So didn’t hesitate in ordering another one straight away. The second one was lost by the courier. (Nothing to do with Bellroy) I spent three days complaining to the courier and got no where. I complained to Bellroy who straight aaay investigated the problem and were able to solve the issue keeping me informed every step of the way. When I received the product the quality was just as good as the first stolen one. I use a back pack ever day. Bellroy’s quality is unmatched by any other company. I now have a wallet and phone case and all are amazing. Great quality and great customer service rarley go hand in hand, but Bellroy have both, if you are thinking of buying do it, the price might be a little higher than some but believe me with the whole package you won’t regret that little additional spend. Thank you Bellroy.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

I really love Bellroy!!

I really Love Bellroy. I have bought at least 10 of their products and have never been disappointed. The style is always trendy, the quality never suffers, and the orders ship out relatively fast. I also like when they do collaborations, for instance I am a big fan of the Carryology collabs. I think the price is right too, and you pay for what you get. I have seen some other EDC / carry goods companies for nearly the same price that are nowhere near as good as Bellroy, which is why I keep a lookout for new items. If their aesthetic is something you might be interested in, don't hesitate to try one of their products. I would start with one of their leather products, like the slim wallet, etc. and/or one of their sling bags. Cheers!

22 March 2026
Unprompted review
Rated 5 out of 5 stars

I’ve owned Bellroy products for years…

I’ve owned Bellroy products for years because they are well made, responsibly produced, durable, and Bellroy is easy to work with. Their wallets are the kind of slim I prefer, their passport sleeves are perfect, and their roller suitcases are sturdy and lightweight. All good!

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Bellroy has superb products of which I…

Bellroy has superb products of which I have many.
All perfect for there function and are my EDC.
There website is easy, very informative, purchases are straightforward and delivery is quick.
I have never been dissapointed.
Love Bellroy.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Another great Bellroy experience!

All my experiences with Bellroy have been great and this purchase was no exception. My online purchase was simple and arrived quickly and was exactly as described. Bellroy is an exceptional company that makes great products and excellent customer service.

16 March 2026
Unprompted review
Rated 2 out of 5 stars

I bought 3 bags from them

I bought three different bags from this company. Unfortunately, the quality is very average. When you pay around $200 for a bag, you expect much better quality, but honestly it feels like something that wouldn’t even be worth $20. I’m quite disappointed with my purchase and I expected much more for the price.

16 March 2026
Unprompted review
Bellroy logo

Reply from Bellroy

Hi Ahmed,
Following our conversation with you over email, we wanted to thank you for taking the time to share your feedback.

We’re sorry the bags didn’t meet your expectations. We put considerable care into the materials and construction of our products, with a strong focus on durability, performance and responsible sourcing. Those choices sit at the core of how we design everything we make.

We understand that the look and feel of a product is personal, and it won’t always align with what someone expects. As discussed privately, our return option remains open should you change your mind.

Rated 5 out of 5 stars

I bought two items so far and I’ve…

I bought two items so far and I’ve never had any issue that would make me not give this company a five star rating. Outstanding products, customer service is over the top. Shipping was fast and packaged from people who care about putting a smile on my face. Timely emails I look forward to seeing what new products and innovations they come up with. This is definitely one of my top go-to companies to do business with. Looking forward to my next purchase(s)!

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product - travel sling. It’s become my go to daily bag. Delivery was very quick and the website is super efficient

16 February 2026
Unprompted review

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