UPDATE:....Got the app sorted....user error...and I'm putting down to age 🤣 Very easy process when phoning to arrange diagnostic tests. Staff were amazing and very empathetic. It reduces the stress... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Received an appointment fairly quickly to see ENT consultant who recommended me for a head MRI being claustrophobic I was not looking forward to. I had nothing to worry about as staff were very suppor... See more
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I got an appointment quickly for a consultation & the consultant was very caring. The staff were lovely & the hospital was spotlessly clean. I was disappointed to learn that Benenden don’t do hip r... See more
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From first contact to seek assistant right through to seeing a Consultant, having an MRI any get the results were all done really quickly and I was extremely pleased with how smoothly everything went... See more
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Company details
- #13 of 25 best companies in Health insurance agency
About Benenden Health
Written by the company
At Benenden Health, we're not-for-profit and proud of it. What really makes us different is that we're run for our members, and everything we do is for our member community. We're on a mission to make private healthcare accessible to all, with affordable private healthcare services for less than £16 per person, per month.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Contact info
Holgate Park Drive, YO26 4GG, York, United Kingdom
- 0800 414 8004
- benenden.co.uk
4.7
Excellent
9K reviews
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Telephone GP Appointment
Appointment was easy to make and was available the same day. The GP had time to listen and easy to understand
28 April 2026
Reply from Benenden Health
Hi Joanne, thank you for sharing this positive feedback about our 24/7 GP service. We're so glad it was there to support you when you needed it most.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi there, thank you for sharing this feedback with us, we're so pleased to hear you had an amazing service.
Best wishes, Benenden Health.
Benenden are Exellent.
We have been with Benenden for over 40 years. We think they are brilliant, affordable and worth every penny. Whether we have been seen at Benenden Hospital or they have funded for local treatment the service received has always been excellent.
18 February 2026
Reply from Benenden Health
Hi there, thank you for leaving this wonderful feedback. It really makes our day to hear from our long-standing members, especially those who we have been able to support on multiple occasions! We're here to support you for many years in the future.
Best wishes, Benenden Health.
First time using Benenden Health care…
First time using Benenden Health care was very satisfied with the app very easy to use and my appointment was very fast without having to take time off work would recommend to friends.
20 March 2026
Reply from Benenden Health
Hi Sylvia, thank you for sharing this feedback. We're delighted to hear you have been able to access so much from our App, so you have been able to stay in work AND look after your health and wellbeing.
Best wishes, Benenden Health.
Over 40 years now. 👍
Been with Benenden Health and its predecessor for over 40 years. Always been very helpful and almost all my medical worries have been corrected by them.
There are some things they can't do as the cost is too much for them, but overall fantastic value for money.
8 May 2026
Reply from Benenden Health
Hello Bob, thank you for leaving this wonderful feedback. We love hearing from our long-standing members, especially those who we have been able to support on multiple occasions! We're here to help for many years into the future.
Best wishes, Benenden Health.
Amazing hospital
My appointments have always been on time. All staff are kind, helpful and professional. The hospital is amazing - very calm atmosphere, spotlessly clean and clearly sign-posted.
Also easy to park and no charge.
8 May 2026
Reply from Benenden Health
Hello there, thank you for leaving this feedback about our Benenden Hospital, we're very proud of it! It always makes our day to hear our members have such a positive experience here too. We hope your post-treatment recovery is going well.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi Eimear, thank you for sharing this feedback with us, we're really pleased to hear you've had an excellent experience with our services.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi Nathan, thank you for sharing this feedback. We're really happy to hear you were able to get an appointment so quickly. We hope the rest of your health journey is just as speedy.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi Anil, thank you for sharing this feedback, we're so pleased to hear you were able to access an MRI so quickly.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi Sally, thank you for sharing this positive feedback with us. Treatment can be a daunting prospect, but we're really pleased to hear we made it easier for you.
Best wishes with your recovery, Benenden Health.
Company is doing everything possible to…
Company is doing everything possible to make sure that my question are answered correctly
8 May 2026
Reply from Benenden Health
Hi there, thank you for sharing this feedback, it really makes our day to learn our members are getting the answers they need about their health and their claim.
Best wishes, Benenden Health.
Affordable private healthcare
Everyone at Beneden are very professional and caring. The fees are affordable for us. Hospitals are welcoming and staff courteous and knowledgeable.
7 May 2026
Reply from Benenden Health
Hi Loretta, thank you for leaving this feedback. We're so pleased to hear you've had such a positive experience using our services and with our team. We're here to support you for years to come.
Best wishes, Benenden Health.
Best decision I made was to sign up
Best decision I made was to sign up to Benenden. They have been amazing. I have recently had some health issues and they have been so supportive and accommodating with all my needs. I would recommend to anyone I speak to
25 April 2026
Reply from Benenden Health
Hello Gillian, thank you for sharing this feedback. We're so happy to hear that we have been able to support you through your recent health concerns, and you're (hopefully!) on the road to recovery.
Best wishes, Benenden Health.
Very explanatory re their services and…
Very explanatory re their services and very affordable I understand that Benenden health works in connection with the NHS when the NHS are under constraints.
Excellent service
10 March 2026
Reply from Benenden Health
Hi Allyson, thank you for sharing this positive feedback with us. You're absolutely right, we work to alleviate any strain we can, to support the NHS' waitlists. This means our members always get the best possible outcome for appointments, diagnosis and treatments.
Best wishes, Benenden Health.
Great service from Benenden
Great service from Benenden. There when you need them. 24 hour GP was brilliant.
24 April 2026
Reply from Benenden Health
Hi there, thank you for this feedback. We are so happy to hear you have benefitted from our 24/7 GP service. Please don't hesitate to reach out if you need our support in the future.
Best wishes, Benenden Health.
Benenden is a great way to access top…
Benenden is a great way to access top level medical treatment with no delay and for just a small amount per month!
7 May 2026
Reply from Benenden Health
Hi Kevin, thank you for sharing this positive feedback. It genuinely makes our day to hear our member access vital treatment so quickly. We hope you have a speedy recovery and get back on your feet as soon as possible.
Best wishes, Benenden Health.
We have had to use Benenden Hospital on…
We have had to use Benenden Hospital on a few occasions now and the treatment from all members of staff has been excellent.
January for Hip & Knee X.Ray and February for Cataract Surgery.
26 January 2026
Reply from Benenden Health
Hello Dennis, thank you for sharing this feedback. We're so glad to hear that you have benefitted from treatment at our CQC rated 'Outstanding' hospital. We're here to support you well into the future, too.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi Enda, thank you for leaving this wonderful feedback, we're so glad to hear you've had a quick and caring service with us.
Best wishes, Benenden Health.
A prompt and professional response to…
A prompt and professional response to my issue which was very reassuring and comforting. Visit and examination by consultant was excellent as was his report and follow up.
Satisfaction with the process at all stages.
10 March 2026
Reply from Benenden Health
Hello Bernard, thank you so much for leaving this feedback. We're so happy to hear that you have received a speedy service with us, so you get all the answers you need regarding your health concern as soon as possible.
Best wishes, Benenden Health.
Benenden Charitable Trust
I've been a member of Benenden for over 25 years, following significant health problems I contacted the Charitable Trust (an adjunct to their health services). I asked for assistance in the purchase of 2 items; a roman chair (for core strength) and a static exercise bike. I completed the downloadable application alongside pictures and prices of the items (hard copy only). Within a few days I received an email informing me my application was being reviewed. I was then phoned by Michelle (who handled my case from start to finish) letting me know my application for assistance had been approved. For those that meet the criteria the Trust is an extremely helpful part of Benenden Services. The staff (particularly Michelle) are super helpful and efficient, my application took just over a week from start to finish. I can't recommend them enough - DJS.
30 April 2026
Unprompted review
Reply from Benenden Health
Hello Daniel, thank you so much for taking the time to leave this wonderful feedback of our Charitable Trust. Our Charitable Trust always strives to support those who need additional financial support to help with their health and wellbeing. We hope you benefit from your roman chair and exercise bike!
Best wishes, Benenden Health.
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