UPDATE:....Got the app sorted....user error...and I'm putting down to age 🤣 Very easy process when phoning to arrange diagnostic tests. Staff were amazing and very empathetic. It reduces the stress... See more
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Review summary
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Reviews shaping this summary
Received an appointment fairly quickly to see ENT consultant who recommended me for a head MRI being claustrophobic I was not looking forward to. I had nothing to worry about as staff were very suppor... See more
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I got an appointment quickly for a consultation & the consultant was very caring. The staff were lovely & the hospital was spotlessly clean. I was disappointed to learn that Benenden don’t do hip r... See more
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From first contact to seek assistant right through to seeing a Consultant, having an MRI any get the results were all done really quickly and I was extremely pleased with how smoothly everything went... See more
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Company details
- #13 of 25 best companies in Health insurance agency
About Benenden Health
Written by the company
At Benenden Health, we're not-for-profit and proud of it. What really makes us different is that we're run for our members, and everything we do is for our member community. We're on a mission to make private healthcare accessible to all, with affordable private healthcare services for less than £16 per person, per month.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Contact info
Holgate Park Drive, YO26 4GG, York, United Kingdom
- 0800 414 8004
- benenden.co.uk
4.7
Excellent
9K reviews
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The help I received from Benenden has…changed my life
The help I received from Benenden has changed and improved my life amazingly. The surgery and treatment I received locally was quick and effective with minimum delay. I will always be grateful to Benenden Health for their help and support when needed.
18 March 2026
Reply from Benenden Health
Hello Gloria, thank you for sharing this feedback with us. It really makes our day to hear we have had such an impact on our member's lives. We are here to support you now and in the future. In the meantime, we hope you have a speedy recovery from your treatment.
Best wishes, Benenden Health.
Benenden Highly recommended support.
Really highly recommended support. From initial contact and throughout the process whole process. Staff were very friendly, informative and professional. I would not hesitate in recommending Benenden Health
6 May 2026
Reply from Benenden Health
Hello Martin, thank you for sharing this feedback with us. We're always so happy to hear our members recommend our services to others!
Best wishes, Benenden Health.
Always dealt with efficiently and…
Always dealt with efficiently and professionally, great communication throughout.
Worth £15 per month takes stress and worry away should anything arise in the future
6 May 2026
Reply from Benenden Health
Hi Louise, thank you for leaving this positive review. We are so pleased to hear you have received a speedy and professional service from our team. We're always here to guide you if you need support in the future.
Best wishes, Benenden Health.
It was totally successful, with ease
It was totally successful, and I have excellent eyesight now
11 February 2026
Reply from Benenden Health
Hi Geoff, thank you for sharing this wonderful feedback. Eye treatment can be a daunting prospect, but we're so pleased to hear it was a success.
Best wishes with your recovery, Benenden Health.
Beneden is an excellent service I…
Beneden is an excellent service I have already recommended it to at least 10 people
5 April 2026
Reply from Benenden Health
Hello Rosalind, thank you for leaving this positive feedback. It really makes our day to hear our members are recommending our services to friends and family! We're here to support you all now, and in the future.
Best wishes, Benenden Health.
Such an easy to use process & helpful…
Such an easy to use process & helpful customer services to guide throughout the process. Thank you Benenden Health
31 January 2026
Reply from Benenden Health
Hi Susan, thank you for sharing this positive feedback with us. Our team are always on-hand to support you with a claim or membership enquiry. Likewise, check-out our App to browse all of our services and online health and wellbeing advice.
Best wishes, Benenden Health.
Excellent Service
I have been a member of Benenden for many years and have used the diagnostics service on many occasions which I have found helpful & reassuring.
14 February 2026
Reply from Benenden Health
Hi Jerry, thank you for sharing this feedback, we love hearing from our long standing members! We're really happy to hear you have benefitted from our diagnostics service multiple times, but please lean on us for any other health and wellbeing support you may need.
Best wishes, Benenden Health.
Check Carefully before you join
We had been paying for membership for at least 20 years. My husband had knee problems and Mr Chipperfield performed an Arthroscopy on his right knee 2 years ago saying that he’d need a replacement after a couple of years ..and that was covered by the insurance.
We called last week only to be told that they no longer do knee replacements.
We feel very let down after putting faith in the company.
It would seem that they are trimming down the services they provide.
I also questioned the distance we’d need to travel with me driving….i am 83 and coping on the long drive isn’t an option for me…they weren’t helpful in getting treatment nearer..so that is another minus …shame on what used to be a great caring company.
6 May 2026
Unprompted review
Reply from Benenden Health
Hi Tara, thank you for getting in touch and sharing this feedback. We're so sorry to hear you haven't had a positive experience so far.
Just to clarify, Benenden Health has never covered joint replacements in our available surgical treatments. If you're unsure what we do and don't cover, please visit our website to check: https://www.benenden.co.uk/health/healthcare/medical-treatments-and-surgery/. As a not-for-profit, we can't afford to cover every major operation, and we work in harmony with the NHS to make sure our members get the best access possible.
Regarding distance to our Hospitals in our network, we do advise members travel to the best Hospital for the treatment they need. However, our team are always available to see if there are any other options.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi Paul, thank you for sharing this positive feedback, we're really pleased to hear it was a simple claims process for you.
Best wishes, Benenden Health.
So easy to get an GP appointment which…
So easy to get an GP appointment which you were given a time. Doctor listened and gave excellent advice to my problem. Very pleased with outcome.
26 April 2026
Reply from Benenden Health
Hi there, thank you for sharing this positive feedback. We're always so happy to hear that members are accessing timely and high-quality care. We're here to support your health needs well into the future.
Best wishes, Benenden Health.
Initial set-up
If you check the file there was an initial problem of getting your telephone operative to contact the Consultant's secretary direct [ who required this ]
31 January 2026
Reply from Benenden Health
Hi David, thank you for sharing this feedback. If you've had any issues joining and adding your details, please do call our membership team on 0300 304 5700. We're happy to help.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi Mathew, thank you for leaving this positive feedback for us. We're delighted you've received an excellent service with us so far.
Best wishes, Benenden Health.
easy tp follow
6 May 2026
Reply from Benenden Health
Hello Sue, thank you for sharing this feedback. We're really pleased to hear that you have found navigating our claims process and services easy.
Best wishes, Benenden Health.
Cataract Operation
Excellent service - after getting a letter of referral from my optician I had an appointment to see the consultant very quickly and a date set for my operations. The treatment was first class and very efficient and aftercare very good. I have already recommended Beneden to other people
10 March 2026
Reply from Benenden Health
Hi Pauline, thank you for sharing this feedback with us. Cataract surgery can be a daunting experience, but we're glad to hear you received a first-class experience with us. We hope your recovery is just as smooth.
Best wishes, Benenden Health.
Very easy to make an appointment and…
Very easy to make an appointment and received support all the way
23 April 2026
Reply from Benenden Health
Hi John, thank you for sharing this positive feedback with us. We're so happy to learn you had a swift journey from booking the appointment to the consultation. We hope the rest of your health journey is as quick and simple.
Best wishes, Benenden Health.
Very easy to get an appointment always…
Very easy to get an appointment always helpful and kind
26 April 2026
Reply from Benenden Health
Hi Ann, thank you for sharing this feedback with us, we're so happy to hear you had such a positive experience with our team and services.
Best wishes, Benenden Health.
Great service for the price
I joined Benenden years ago and have had to use them a few times for specialist appointments and to speak to a doctor. I have recommended them to many people and my family are now members. Would thoroughly recommend.
24 April 2026
Reply from Benenden Health
Hello Mark, thank you so much for leaving this positive feedback. We love hearing from our long standing members, especially those who we have been able to support so many times. We're here to support with your health and wellbeing well into the future.
Best wishes, Benenden Health.
BRILLIANT SERVICE
Great service from booking an appointment firstly to surgery and also post op.
8 January 2026
Reply from Benenden Health
Hi Hilary, thank you for sharing this positive feedback. We're so glad to hear it was a smooth process from appointment to surgery. We hope you're recovering well.
Best wishes, Benenden Health.
Reply from Benenden Health
Hello Albert, thank you for sharing this positive feedback. We're really pleased to hear that you find our claims process easy and you have a had a great service so far.
Best wishes, Benenden Health.
All was handled in a professional manner
27 March 2026
Reply from Benenden Health
Hi Rodney, thank you for leaving this feedback. We always put our members needs first, and prioritise giving them the best service possible. We're really glad to hear this was the case for you.
Best wishes, Benenden Health.
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