Bennett Jones Reviews 1,943

I personally can not thank these enough support full from the start to the finish. Explain everything and answers all the questions. Thank you for giving me my future back

This company had taken over our IVA from a previous one, roughly around 18 months prior to our IVA finishing, initially it was a positive start, however when our IVA finished (8 months ago) the lack of communication started, we had to chase for confirmation that it had all finished, to which we got a reply 7-10 working days later, (as per their automated email reply), confirming it was completed, and would go to completion stage, which could take up to 6 months but they aim to have this done earlier, then again zero communication.
We then had to chase for updates again after the 6 month period passed, as yet again, no communication, only to be told they were experiencing a "technical issue" which was holding the process up but should all be done in "a few weeks".
We left it 4 weeks then yet again had to chase for further updates, only to be told that their issue had now been rectified, however there is now a back log, and they will aim to have it sorted in "a few weeks", so once again we're waiting, we have asked for an actual date, but again, as per their automated email reply, we will have to wait another 7-10 days for any kind of reply, not great customer service to say the least!

From the outset, the help, support, knowledge, care and understanding the team showed was exceptional.
I now find myself in a position where I can restart my life without the pressures I was facing through challenges and changes in my financial position.
A* first class in every way.,

Prompt, professional and delivered

Fantastic experience from the start. Kept upto date on progress and very helpful and friendly along the way

Amazing people and really helped me. I have anxiety and they were very gentle and helpful. I’m feeling better and know that down the line I will be debt free

Absolutely brilliant company very friendly helpful and helped me with all my problems I cant thank you guys enough would highly recommend this company very very professional thank you kindly for your help all my stress and worry has vanished

Really helpful staff . Very professional and helpful.
Thank you so much

As much as it was hard to think I would need to do this these people didn’t judge and made the process very easy
Extremely professional

Bennett Jones have been amazing, I was sceptical, nervous and incredibly stressed about the whole situation, they provided brilliant advice, kept me on course and got me the best solution, great work team!

If anyone is struggling I highly recommend that you speak to tge team at Bennett jones. Everyone has been friendly, professional and very helpful. They made everything from start to finish so easy.

Bennett Jones have been absolutely incredible and supportive with my current situation would strongly suggest them

Brilliant from start to the end .
Really helpful and very supportive. Thanks ☺️

Everybody I spoke to from Bennett Jones was incredibly friendly professional and helpful. The process was easy and they made it as simple as possible as complicated as the whole thing appears to be. I would recommend them if anybody is struggling.

Very Helpful Would Recommend To Anyone In The Same Position As Me

***unresponsive***
I had my IVA with another company and it was all going well. Unfortunately Bennett Jones took over this company and since then I have had problems. My IVA ended 8 months ago, yet I am still waiting for it to be completed. I have emailed and they have failed to reply which has now left me uncertain as to what’s going on and how to get it resolved. They are not backed by the financial ombudsman as I contacted them for help but they weren’t able to. I am now stuck and can’t move forward with my life.

Avoid do not reply to emails cant get though to talk to anyone due to the office closing at 5 i work 8 till 5 i need to talk to someone asap very unprofessional service

At the beginning of mine and my husbands IVA everything seemed perfect, as some would say too good to be true which has turned out to be the case, we was given our payment plan for the 5 years which we agreed to. Shortly after the IVA started a certain debt wasn’t cancelled and they continued to take the payment from my universal credit to which I made Bennett jones aware off and they agreed a payment break which I have an email of stating that the payment breaks would be added to the end of the Iva upon completion as AREARS!! To now be told after 5 years in and only one more month left of payments that no they haven’t been added as arrears and they have extended my Iva by a further whole year of higher payments that i cannot afford and they simple don’t care, I had a job offer to start work next month which I have now have to decline because I will not be able to afford childcare for my son as well as pay higher amounts for another year to Bennet jones. I have a written email stating that the payment breaks would be added as arrears and not as an extension to my Iva which should be finished as of next month. AVOID THIS COMPANY

They absolutely saved my life. That’s the bottom line. My mental health was on a downwards spiral with my debt and this company really supported me.