Bennett Jones Reviews 

1,968
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being considerate, professional, and supportive, providing clear explanations and understanding throughout the process. Many people highlight the exceptional service, noting how the company helped lift a significant burden by making the debt resolution process straightforward and manageable. However, some customers also noted significant issues with customer service and communication, describing it as non-existent or abysmal, with ignored emails and slow response times. There were also concerns regarding payment processing, including delays in completing IVAs after payment, issues with payments reaching creditors, and unexpected increases in monthly payments.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Customers had positive experiences with customer service, with many reviewers finding the staff easy to talk... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the support received,... See more

Payment

Consumers find payment experiences to be ambiguous, with many expressing frustration over delays in creditors... See more

Response time

Reviewers mention negative feedback about response times, with many reporting a lack of communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bennett jones have just lifted the biggest weight off our shoulders From star to finish they was considerate, professional and trust worthy. Thank you so much We now look forward to being able t... See more

Company replied

Rated 5 out of 5 stars

I cannot fault Bennett Jones in any way, they listened to all my needs. Advised me on what action would be best suitable to myself. I was informed of the whole process from start to finish, every det... See more

Company replied

Rated 5 out of 5 stars

Bennett Jones have been extremely helpful and patient in sorting out my debt problem..they have been able to give me the peace of mind that has released me from depression and stress that I never thou... See more

Company replied

Rated 5 out of 5 stars

Bennett Jones have been fantastic throughout and have helped lift a massive weight of my shoulders. Kept me up to date throughout the process. Would completely recommend to anyone who like myself was... See more

Company replied


Company details

Written by the company

The team at Bennett Jones have many years of combined experience, providing help and advice to people who are struggling with unmanageable debts. Based in Manchester, Bennett Jones is managed by licensed insolvency practitioners who help people all over the UK to reach financial freedom.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(1,968)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Extremely helpful proceedings explained in depth and at hand throughout my proposal. Much appreciated

9 May 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your kind review! We're really pleased everything was explained thoroughly and that you felt well supported throughout the process. Wishing you all the best!

Best Regards,
Bennett Jones

Rated 5 out of 5 stars

IVA Application

From the first day speaking with Bennett Jones everything was explained in great detail and made very clear.The whole process from start to finish was very smooth and with a great outcome.Would recommend to others to use.

8 May 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your kind words and recommendation! It's really great to hear everything was clear, smooth and ended with a great outcome. Wishing you all the best!

Best Regards,
Bennett Jones

Rated 5 out of 5 stars

Transparent and helpful

The process was throughly explained in terminology I could understand, all options discussed. They were very transparent with fees and charges. I never felt under any pressure and I felt comfortable talking through my options . I have been assured of continued support should I need it and been provided with contacts . Overall a very good experience and I would recommend this company.

8 May 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your wonderful review and recommendation! We always aim to be fully transparent and make sure every client feels comfortable and never pressured, so it's really great to hear that came through. We're here whenever you need us. Wishing you all the very best!

Best Regards,
Bennett Jones

Rated 5 out of 5 stars

Kind and compassionate people no…

Kind and compassionate people no judgement, easy to send documents and kept informed all through the process which was also efficient. Would highly recommend.

5 May 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you so much for your lovely review! We're really pleased you felt well supported, informed and never judged throughout. Thank you for recommending us. Take care!

Best Regards,
Bennett Jones

Rated 5 out of 5 stars

Top service

From the start of the process they was understanding and did everything for my can highly recommend

6 May 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your kind review and recommendation! We're really pleased you felt understood and well looked after from the very start. Wishing you all the best!

Best Regards,
Bennett Jones

Rated 5 out of 5 stars

I personally can not thank these enough…

I personally can not thank these enough support full from the start to the finish. Explain everything and answers all the questions. Thank you for giving me my future back

7 May 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you so much for your wonderful review! “Giving you your future back," means the world to us and is exactly why we do what we do. Wishing you all the very best for the future ahead!

Best Regards,
Bennett Jones

Rated 1 out of 5 stars

Unresponsive

This company had taken over our IVA from a previous one, roughly around 18 months prior to our IVA finishing, initially it was a positive start, however when our IVA finished (8 months ago) the lack of communication started, we had to chase for confirmation that it had all finished, to which we got a reply 7-10 working days later, (as per their automated email reply), confirming it was completed, and would go to completion stage, which could take up to 6 months but they aim to have this done earlier, then again zero communication.
We then had to chase for updates again after the 6 month period passed, as yet again, no communication, only to be told they were experiencing a "technical issue" which was holding the process up but should all be done in "a few weeks".
We left it 4 weeks then yet again had to chase for further updates, only to be told that their issue had now been rectified, however there is now a back log, and they will aim to have it sorted in "a few weeks", so once again we're waiting, we have asked for an actual date, but again, as per their automated email reply, we will have to wait another 7-10 days for any kind of reply, not great customer service to say the least!

7 May 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for taking the time to leave a review, and we sincerely apologise for the frustration this situation has caused you. We understand how important it is to get this finalised so you can move forward, and we are sorry that the completion process has taken longer than expected.

Our team is working to get this resolved as quickly as possible and we appreciate your continued patience. If you would like to speak with us directly in the meantime, please don't hesitate to call us on 0161 960 0054.

Best Regards,
Bennett Jones

Rated 5 out of 5 stars

From the outset exceptional

From the outset, the help, support, knowledge, care and understanding the team showed was exceptional.
I now find myself in a position where I can restart my life without the pressures I was facing through challenges and changes in my financial position.
A* first class in every way.,

7 May 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you so much for such a glowing review! Knowing you're now in a position to restart your life without those financial pressures means everything to us. We're really proud of the team for delivering that experience. Wishing you all the very best for the fresh start ahead!

Best Regards,
Bennett Jones

Rated 5 out of 5 stars

Reliable solution

Prompt, professional and delivered

5 May 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Many thanks for the excellent review!

Best Regards,
Bennett Jones

Rated 5 out of 5 stars

Fantastic experience from the start

Fantastic experience from the start. Kept upto date on progress and very helpful and friendly along the way

5 May 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your lovely review! We're really pleased you felt well informed and supported throughout. Take care!

Best Regards,
Bennett Jones

Rated 5 out of 5 stars

Amazing people and really helped me

Amazing people and really helped me. I have anxiety and they were very gentle and helpful. I’m feeling better and know that down the line I will be debt free

1 May 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for sharing such a personal review! Knowing you're feeling better and more positive about the future means everything to us. We're with you every step of the way!

Best Regards,
Bennett Jones

Rated 5 out of 5 stars

Absolutely brilliant company very…

Absolutely brilliant company very friendly helpful and helped me with all my problems I cant thank you guys enough would highly recommend this company very very professional thank you kindly for your help all my stress and worry has vanished

30 April 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you so much for your brilliant review and recommendation! Knowing all the stress and worry has vanished is the best thing we could hear. We're so pleased we could help. Take care!

Best Regards,
Bennett Jones

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff . Very professional and helpful.
Thank you so much

30 April 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your kind words! We're really pleased you felt well looked after. Wishing you all the best!

Best Regards,
Bennett Jones

Rated 5 out of 5 stars

As much as it was hard to think I would…

As much as it was hard to think I would need to do this these people didn’t judge and made the process very easy
Extremely professional

29 April 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your kind review! Taking that first step is never easy, so we're really pleased you felt no judgement and found the process straightforward. Wishing you all the very best!

Best Regards,
Bennett Jones

Rated 5 out of 5 stars

Bennett Jones have been amazing

Bennett Jones have been amazing, I was sceptical, nervous and incredibly stressed about the whole situation, they provided brilliant advice, kept me on course and got me the best solution, great work team!

29 April 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your brilliant review! Being sceptical and nervous is completely understandable, and we're really proud of the team for guiding you through and getting the best outcome. Wishing you all the very best!

Best Regards,
Bennett Jones

Rated 5 out of 5 stars

If anyone is struggling I highly…

If anyone is struggling I highly recommend that you speak to tge team at Bennett jones. Everyone has been friendly, professional and very helpful. They made everything from start to finish so easy.

29 April 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your kind review and recommendation! We're really pleased the whole team made the process feel easy and that you felt well supported throughout. Take care!

Best Regards,
Bennett Jones

Rated 5 out of 5 stars

Bennett Jones have been absolutely…

Bennett Jones have been absolutely incredible and supportive with my current situation would strongly suggest them

29 April 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your kind words and recommendation! We're really pleased you've felt supported throughout. Take care!

Best Regards,
Bennett Jones

Rated 5 out of 5 stars

Brilliant from start to the end

Brilliant from start to the end .
Really helpful and very supportive. Thanks ☺️

28 April 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your kind words! ☺️ We're really pleased you felt supported and well looked after throughout. Wishing you all the best!

Best Regards,
Bennett Jones

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