Bennett Jones Reviews 

1,968
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being considerate, professional, and supportive, providing clear explanations and understanding throughout the process. Many people highlight the exceptional service, noting how the company helped lift a significant burden by making the debt resolution process straightforward and manageable. However, some customers also noted significant issues with customer service and communication, describing it as non-existent or abysmal, with ignored emails and slow response times. There were also concerns regarding payment processing, including delays in completing IVAs after payment, issues with payments reaching creditors, and unexpected increases in monthly payments.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Customers had positive experiences with customer service, with many reviewers finding the staff easy to talk... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the support received,... See more

Payment

Consumers find payment experiences to be ambiguous, with many expressing frustration over delays in creditors... See more

Response time

Reviewers mention negative feedback about response times, with many reporting a lack of communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bennett jones have just lifted the biggest weight off our shoulders From star to finish they was considerate, professional and trust worthy. Thank you so much We now look forward to being able t... See more

Company replied

Rated 5 out of 5 stars

I cannot fault Bennett Jones in any way, they listened to all my needs. Advised me on what action would be best suitable to myself. I was informed of the whole process from start to finish, every det... See more

Company replied

Rated 5 out of 5 stars

Bennett Jones have been extremely helpful and patient in sorting out my debt problem..they have been able to give me the peace of mind that has released me from depression and stress that I never thou... See more

Company replied

Rated 5 out of 5 stars

Bennett Jones have been fantastic throughout and have helped lift a massive weight of my shoulders. Kept me up to date throughout the process. Would completely recommend to anyone who like myself was... See more

Company replied


Company details

Written by the company

The team at Bennett Jones have many years of combined experience, providing help and advice to people who are struggling with unmanageable debts. Based in Manchester, Bennett Jones is managed by licensed insolvency practitioners who help people all over the UK to reach financial freedom.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,968)

80 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful customer service, don’t expect a reply on email or an answer to your call

I have been with them 2 years and they do not reply within there 7-10 grace period for emails. Yes they’ve helped me but email me about my income and expenditure and I had to reply within 14 days. I replied within two with a new pay amount and no reply, emailed again… ignored me. I’ve asked for a lot of help and had no reply or of o do it is too late.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Bennett Jones amazing

Bennett Jones’s is amazing if you have bad that’s all needs to go into liquidation or bust this company can help they are amazing. They listen to you they help you and they get you out of their situation on the 13th of June 2025 was my last payment and I feel more happier and weight has been taken off my shoulder. Thank you to everybody at Bennett Jones for listening to me and understanding me. You want all assets for the company. Thank you.

18 June 2025
Unprompted review
Rated 1 out of 5 stars

Started well

Started well, then I had pay increase and then I had cancer and still, they are very unsympathetic and very big boilies all they want is to make money and did not care about my situation or my condition. They have increased my monthly pay by more than 250%. I no longer have a place to live and when I mentioned it again their answer was you must pay your monthly amount and threatened me, because of the huge monthly increase which I cannot afford I will not be able to get one. I will avoid them at all costs, they are very friendly to start with because they want your money, but God help you after. Go with the charity companies who are much more helpful and genuine. I made the biggest mistake going through them if anything they have made my life worse. The reviews are not to go by as they are very deceiving and they should not be allowed to post untruth ones. The bottom line if you do good luck!

28 March 2025
Unprompted review
Rated 1 out of 5 stars

Customer Service is Awful

Whilst they are great at sorting out an IVA the customer service leaves a lot to be desired. A 5-7 day turnaround on emails is unacceptable and when you call nobody is free to talk to resolve your queries

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful and assistance the whole way through

Bennett Jones has made the whole process very straightforward and easy and I am now currently starting an IVA to help with my debt problems. I feel like I can rest easier now knowing I am going to be able to afford to live normally while paying off my debts and this is all thanks to the help and work provided by this company and I can now begin getting myself into a better start of my life and they had provided help along the way.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

This company is brilliant. They helped me to control my debts. When I got seriously ill they helped to conclude my IVA. They're always professional and compassionate. I can't rate them highly enough.

10 March 2025
Unprompted review
Rated 1 out of 5 stars

Not even a star

Not even a star
I've been with this company for a couple of years
And I can't express my concerns over there handling of my income.
Utterly disgusting incompetent company.
It's my debt not my wife's or anyone else.
If you read this do not go with this company. What people say is there own choice, but evoid at any cost.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

After many years of being in darkness…

After many years of being in darkness with my debts, I finally decided to do something about it, my IVA has now been accepted and I feel like I can breathe again! Thank you so much, you have saved my life.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Started my IVA journey back in 2020…

Started my IVA journey back in 2020 after being up to my eyeballs in debt and struggling with the huge monthly repayments. Took me a while to make the leap and commit to an IVA but with Bennet Jones the process was very straight forward and everything made crystal clear.
I spoke a lot with a chap called Ralph who I can’t thank enough, they’re always there at the end of the phone if you have any questions and if your still struggling a simple phone call can put you at ease.
I’m now 1 month away from finishing my 5 year IVA and the relief I feel is like no other.
My life can finally start again without this black money cloud over my head and completely debt free.

Thank you Bennett Jones you’ve been amazing!!

12 February 2025
Unprompted review
Rated 5 out of 5 stars

​Amazing work reassuring

​Amazing work reassuring, considerate and professional, handled my situation to complete satisfaction and returning my sense of calm and peace of mind.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Bennett Jones the debt superhero

Can’t thank Bennett Jones enough without them I would still be in a huge pile of debt. Even when I was on the IVA there were times I was struggling and they understood me instead of disregarding my financial situation they gave me options like taking a break from the payment for a few months or even reducing the payment then when I was back on my feet again going back to the original payment plan. They always checked up to see how I was doing financially and all thanks to them I am now finished with all the debt.

4 December 2024
Unprompted review
Rated 5 out of 5 stars

I cannot thank Bennett Jones enough

I cannot thank Bennett Jones enough. I have a lot of debt and couldn’t see a way out. It was beginning to impact on my mental health and I felt that ignoring it was the way forward. I’m so glad I made that call to Moneyadvice who then put me forward to Bennett Jones for an IVA. I finished the process today and it was approved and I honestly feel so much relief that I cried down the phone because I am so thankful. Words will never be enough to say how grateful and thankful I am but one thing I know for sure is that I can start my life again without worrying about money and the debt. Thank you so much for everything!

26 November 2024
Unprompted review
Rated 5 out of 5 stars

LIFE CHANGING!

Being a customer with £26,000 debt hanging over my head like a dark cloud, I can never praise the relief I experienced the moment I turned to Bennett Jones Insolvency Agency for help. The burden that finally happened to rest on my shoulders, in the form of heavy financial strains, has been uplifted through the keen and sensitive services of this renowned agency.

Bennett Jones Insolvency Agency came with a solution for my debts and professionally guided me into setting up an IVA that would last for 5 years in such a greatly informative manner with a feeling of concern throughout the overall journey.

The theme that came across from Bennett Jones was personal assistance; they took their time to understand my unique financial situation and provided a personalized plan that answered to my needs and all other relevant circumstances. It was such an individualistic approach that really put my mind at ease regarding trusting their services and feeling important as a customer.

Moreover, the transparency of Bennett Jones was great to see. From the first consultation through the completion of the IVA, every step taken along the way and the impacts were explained to me. This clarity obviously takes much of the confusion out of an inherently confusing process, which is important to me as I needed time to be at peace while deciding on a course of action.

Looking back, working with Bennett Jones Insolvency Agency could hardly have been more life-altering. They were able to offer me not only a practical solution to get myself out of debt but a great deal of emotional support during one of the most difficult times in my life. Because of their proficient and sensitive support, I am now on my path to financial stability.

In the end, if you feel that debt is burying you alive and it's insurmountable, then I highly recommend Bennett Jones Insolvency Agency. They are truly a godsend to those who wish to be free from their financial chains, helping and supporting and guiding through each and every step with professionalism and personal care. Trust in their success stories and let them lead you into a brighter, debt-free future.

Thanks again and special mentions to Kirsty and Craig.

Jessica x

31 July 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking bunch

Absolutely shocking bunch, 2 years paying and now they want more in settlement than was owed in the first place. Avoid like the plague.

24 October 2024
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Hi Debbie. Unfortunately, we are unable to respond to your review as it concerns a relative of yours who is subject to an IVA with us. We are happy to discuss your concerns with you once we have the authority to do so. We always aim to ensure that all our clients are satisfied with our services. Please request your family member to contact us to discuss any concerns and provide authorisation for us to reply.

Rated 5 out of 5 stars

Truly a breakthrough a company that actually listens and understands

Truly a breakthrough a company of people that actually care and understand your concerns of being in financial difficulties very understanding caring and acknowledging your feelings Craig who called me was very helpful and clear in all aspects of the situation and completely put me at ease from the start to finish highly recommend to any one who’s in financial difficulties

14 October 2024
Unprompted review

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