Bennett Jones Reviews 

1,968
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and understanding, providing exceptional support and care. Many found the service outstanding, as the company effectively explained processes, alleviated stress, and helped them manage debt, often describing it as a weight lifted. People appreciated the clear communication and non-judgmental approach. Conversely, a small portion of people felt that customer service and response times were poor after initial contact, citing ignored emails and long waits for replies. Some also experienced issues with payment processing, including delays in paying creditors or unexpected increases in monthly payments.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reporting poor communication,... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the support received,... See more

Payment

Consumers find payment experiences to be ambiguous, with many expressing frustration over delayed settlements... See more

Response time

Customers consistently note negative experiences with response times, with many reporting long delays in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bennett jones have just lifted the biggest weight off our shoulders From star to finish they was considerate, professional and trust worthy. Thank you so much We now look forward to being able t... See more

Company replied

Rated 5 out of 5 stars

I cannot fault Bennett Jones in any way, they listened to all my needs. Advised me on what action would be best suitable to myself. I was informed of the whole process from start to finish, every det... See more

Company replied

Rated 5 out of 5 stars

Bennett Jones have been extremely helpful and patient in sorting out my debt problem..they have been able to give me the peace of mind that has released me from depression and stress that I never thou... See more

Company replied

Rated 5 out of 5 stars

Bennett Jones have been fantastic throughout and have helped lift a massive weight of my shoulders. Kept me up to date throughout the process. Would completely recommend to anyone who like myself was... See more

Company replied


Company details

Written by the company

The team at Bennett Jones have many years of combined experience, providing help and advice to people who are struggling with unmanageable debts. Based in Manchester, Bennett Jones is managed by licensed insolvency practitioners who help people all over the UK to reach financial freedom.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,968)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

Help is just a phone call away- believe me.

I was in a really dark place and didn’t think that I could go on- I saw Bennett Jones advertisement and decided to give them a call. From that moment on. I was not alone, they supported me from the first day and that dark place gradually became a little brighter. They are always there through out- they don’t abandon you at all. Now I have paid my final instalment and I feel amazing- the clouds are gone and I feel like a different person- the Bennett Jones team are absolutely incredible- a safety blanket that helps. Please never feel that no one can help- call Bennett Jones and your life will change for the better.

7 September 2024
Unprompted review
Rated 5 out of 5 stars

I found Bennet Jones 5 years ago was…

I found Bennet Jones 5 years ago was really struggling financially. They helped me set up my IVA and the process from start to finish has been amazing.

The support I have been given over the last 5 years goes above and beyond what I expected.

Would highly recommended If your struggling with debt please don't bury your head in the sand it's an easy process for managble payments every month and know more hiding behind the sofa.

Thanks to everyone at Bennett Jones.

Glen Lawson

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Bennett Jones were such a good company…

Bennett Jones were such a good company they helped me with my IVA to get on top of my situation. Bennett Jones listened to what problems I was having especially when it was to do with work and contract and changing hours they gave me holiday periods and now my IVA has now finished. So, Bennett Jones thank you very much for your kindness and help while I was paying of my debts to creditors.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Patient and understanding debt management advice

From the beginning to the end of my five year journey to take control of my debt everyone at Bennett Jones have been nothing but kind and supportive. Always supporting me without making me feel uncomfortable about my circumstances and explaining everything very patiently, showing understanding of how difficult this can be for someone to undertake and guiding me gently through concerns and daft questions. Thank you for your assistance in taking back control and making a fresh start after a particularly challenging time in my life.

7 June 2024
Unprompted review
Rated 5 out of 5 stars

I would like to thank Bennett Jones for absolutely everything

I would like to thank Bennett Jones for all their help over the past 5 years.. I was in a pretty dark place financially. And through the debt advice helpline I found Bennett Jones.. From start to finish they have been professional sympathetic and always helpful. I've recommended friends who are also happy with their service. If I could give more than 5 stars I would.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Very polite staff highly recommended

Very polite staff, understanding non judgemental, go above and beyond to contact creditors, good outcome, all questions answered in an easy way to understand how it all works, a huge weight has been lifted, highly recommend

3 April 2024
Unprompted review
Rated 5 out of 5 stars

I would like to thank Bennett Jones.

I would like to thank Bennett Jones for helping me with my IVA proposal. I'm a glass half full person but the realities of life and unforseen circumstances with finances had taken its toll. Bennett Jones have helped me to have a fresh start and take control back of my finances. It's a huge load lifted off my shoulders. Many thanks to the team for there support and professionalism. Adam

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Helped me so much

So kind, helpful and professional. Thank you so much, you have made life that much brighter and I can now see light at the end of the tunnel. Thank you so very much.

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Best company

I can’t thank Laura enough for doing all the hard work for helping me sort out my finances. Great customer service, friendly, kept me in contact with everything that was going on. And made it happen. Great company too go to you won’t be disappointed. Thank you Bennett Jones and mostly thank you so much Laura for all your hard work. Making it happen ☺️

27 March 2024
Unprompted review
Rated 4 out of 5 stars

I felt like I was drowning in financial debt…

I felt like I was drowning in financial debt and could not see a way out. It affected my mental health.
My daughter recommended Bennett Jones.
They were so helpful and understanding.
They took the problem into their on hands and worked out a solution with my creditors that was affordable for me. Their support is still there for me while I pay off my creditors over the next 5 years.
I feel like a weight has been lifted off me.
Thanks Bennett Jones for all your support.

27 March 2024
Unprompted review

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