Bennett Jones Reviews 

1,968
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being considerate, professional, and supportive, providing clear explanations and understanding throughout the process. Many people highlight the exceptional service, noting how the company helped lift a significant burden by making the debt resolution process straightforward and manageable. However, some customers also noted significant issues with customer service and communication, describing it as non-existent or abysmal, with ignored emails and slow response times. There were also concerns regarding payment processing, including delays in completing IVAs after payment, issues with payments reaching creditors, and unexpected increases in monthly payments.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Customers had positive experiences with customer service, with many reviewers finding the staff easy to talk... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the support received,... See more

Payment

Consumers find payment experiences to be ambiguous, with many expressing frustration over delays in creditors... See more

Response time

Reviewers mention negative feedback about response times, with many reporting a lack of communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bennett jones have just lifted the biggest weight off our shoulders From star to finish they was considerate, professional and trust worthy. Thank you so much We now look forward to being able t... See more

Company replied

Rated 5 out of 5 stars

I cannot fault Bennett Jones in any way, they listened to all my needs. Advised me on what action would be best suitable to myself. I was informed of the whole process from start to finish, every det... See more

Company replied

Rated 5 out of 5 stars

Bennett Jones have been extremely helpful and patient in sorting out my debt problem..they have been able to give me the peace of mind that has released me from depression and stress that I never thou... See more

Company replied

Rated 5 out of 5 stars

Bennett Jones have been fantastic throughout and have helped lift a massive weight of my shoulders. Kept me up to date throughout the process. Would completely recommend to anyone who like myself was... See more

Company replied


Company details

Written by the company

The team at Bennett Jones have many years of combined experience, providing help and advice to people who are struggling with unmanageable debts. Based in Manchester, Bennett Jones is managed by licensed insolvency practitioners who help people all over the UK to reach financial freedom.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(1,968)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

Thankyou

Thankyou so much for everything you’ve done to help me get my debts sorted,I feel so much better now things have been sorted.

27 February 2024
Unprompted review
Rated 5 out of 5 stars

From the minute i spoke to Laura

From the minute i spoke to Laura, i was made made to feel comfortable and felt safe, Professional, non judgemental and extremely helpful.I suffer from bad anxiety and laura was very reassuring. I would recommend Bennett Jones 100%

23 February 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic team from start to…

Absolutely fantastic team from start to Finnish.Thank you all team members for looking after me every inch of the way.More than 5 stars in my eyes.
I know I got myself in debt and couldn't find a way out but these guys did help me.Even the money advise guys that helped me too thank you.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Bennett Jones dealt with my IVA…

Bennett Jones dealt with my IVA professionally and everything they said happened I highly recommend this company, I won’t go into the issue but needless to say they have helped me considerably

19 February 2024
Unprompted review
Rated 5 out of 5 stars

A New Life Line

From the moment I spoke to Daniel and Ben I was made to feel they were going to help me through to the end. I can’t thank them and everyone else for their help. I now have a new chance to get my life back on track and at 68 that means alot.If you are struggling don’t hesitate to reach out to them as they can turn your life around. Thank you so much. Anthony

20 February 2024
Unprompted review
Rated 5 out of 5 stars

crushing debt

Suffering crushing debt problems and robbing Peter to pay Paul I was so embarrassed, so I contacted Bennett Jones and the team their where so helpful and none judgemental, they got me through a big problem. Now I can sleep at night give them a call doesn't cost a penny but could save you thousands ....recommend highly

20 February 2024
Unprompted review
Rated 5 out of 5 stars

Amazing support

Amazing support, Hannah was brilliant from start to finish I have always struggled with my finances and felt like I was getting no where. Very anxious about going down this route but after talking about it I felt relief and knew this was the best decision for me. Thank you Hannah.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

I was struggling with my finances

I was struggling with my finances, ccj’s and the letters kept coming and I was drowning
I spoke to Paul and Phil at money advice then dealt with Claire at Bennett Jones
Knowing things will become easier in a couple of months has relieved the stress and pressure I felt like I was under constantly

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Great service and support

Great service and support it was hassel free it was done in a very quick and efficient manner took no time at all great help all the way through

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Unbelievable Help

I was suicidal, I gave up and attempted suicide, then Paul Newman from Money Advice helped me, Bennett Jones were amazing, thorough and so helpful. Gave me hope! I am so grateful to them. I finally feel like I have a future!

9 February 2024
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for sharing your review. It is very courageous of you to have disclosed the impact being in debt had on your life. I hope your review helps others who are in a similar position to you to understand that there is help available for them.

Rated 5 out of 5 stars

Andrew Edwards

I can not speak highly enough of Andrew Edwards.
The last 6 months have been extremely stressful trying to manage my debts. Unfortunately since opening my IVA I have been unable to manage my repayments due to unemployment. The stress and worry about missing these payments has been a serious issue for me.
Today, Andrew called me and was the most helpful and understanding person. He put a plan in place for me so I can finally manage my debt repayments. The difference he has made for me should not go unnoticed and I am so grateful to him. Thank you Andrew!

8 February 2024
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your review. I will make sure your feed back is communicated to Andrew. i am pleased to note your IVA is on the way to a successful conclusion.

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