Ordered monkfish, very pleased with this, also ordered calamari and kippers, received calamari and crab legs, (not liked or wanted), sent 2 emails , not received a reply.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have dealt with this company many times and they are very helpful and understanding. I am hard of hearing and communication is sometimes very difficult. But I have always got what I am trying to ord... See more
All delivered in suitable packaging. Ice packs still well frozen. Only one product- the scallops were not frozen, as stated. And the lobster shells were frozen. Otherwise, the lobster and crab were de... See more
I have bought alot and I always enjoy the crab claws which are plump and juicy and very fresh, Sadly i used to buy Langastines but the customer serviceis not great and needs to reply as the last del... See more
Company details
Written by the company
Berwick shellfish are seafood Specialists est: in 1969. We provide Lobsters, Crab, Oysters, Langoustines, Seafood Platters, and all manner of shellfish. 2024 marked a keystone moment when moving into our New Shellfish processing factory located at Berwick ramparts Business park. We are now capable of holding over 7000 kg of Live Shellfish , with a cooking facility handling around 950 kg per hour, proving to be one of the most long term shellfish export companies in the UK, now delivering to over 11,000 clients across the UK via our online sales network.
Contact info
Dock Road, TD15, Tweedmouth, United Kingdom
- berwickshellfish.com
4.2
Great
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 2% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy with the service but not with the…
Happy with the service but not with the delivery service, there was no communication received from the courier and they gave just left the parcel outside the house with no message. It was just left out for hours
12 December 2025
Delivered exactly as promised.
Delivered exactly as promised.
Good communication and well packed
12 December 2025
Fabulous shellfish
Lovely fresh lobsters as usual. You can literally smell the sea when you open the box.
Thanks again team for another great order.
6 December 2025
The hot smoked salmon was amazing
The hot smoked salmon was amazing. Great value too. The halibut was so delicately flavoured too. Fast and well packaged delivery although polystyrene isn’t very eco friendly.
5 December 2025
Tasty Alaskan snow crab
Easy ordering and arrived on day requested. Tasty Alaskan snow crab, Excellent value. Not many places you can get it.
7 December 2025
good service prompt delivery.helpful…
good service prompt delivery.helpful staff when a product was"nt available. would use them again
4 December 2025
Loyal customer for several years now and never disappointed !
Loyal customer for several years now and never disappointed ! good and fresh food, speedy delivery and a great customers service. Happy to recommend !
11 December 2025
In the confirmation email I was told…
In the confirmation email I was told Berwick would inform me when the items had been dispatched but they didn’t !!
Disappointed but thankfully I was home.
10 December 2025
Late delivery...All the fish is now…
Late delivery...All the fish is now defrosted and unsure what can be put into the freezer
9 December 2025
Not as good as usual
Not as good as usual, Definitely not a jumbo lobster, when unpacking from the container the lobster was very wet and small not up to your usual standard. Very Disappointing. As I have Bought this product many times before.
12 December 2025
Unprompted review
Swift service - on time as usual
We have ordered every Christmas from Mr Flanagan and it is always sent in time !
5 December 2025
An order was made fraudulently using my…
An order was made fraudulently using my credit card for delivery to 60 Aldwych Drive, Newcastle NE298SY. Email was sent to yourselves about this, Photos of delivery given and still no response. Over £100 worth of lobster etc
8 December 2025
Need to start doing chilled delivery…
Need to start doing chilled delivery crab cakes defrosted
7 December 2025
Excellent service ,quality fish…
Excellent service ,quality fish products the whelks are beautiful the crabs claws are awesome can't wait to try other things
6 December 2025
Received by our son
Received by our son. They are delighted with it and delivery.
Early Christmas holiday start.
Thank you.
4 December 2025
Super fast service
Super fast service. Fish was excellent.Really fresh and very tasty. Lobster was exceptional.
3 December 2025
Many Delicious Options
When I spoke to someone in the office about my on line order he was really helpful and considerate. I’m hoping the special Christmas gift I’ve ordered will be as delicious and luxurious as I’m told their seafood is.
1 December 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.