Berwick Shellfish Co Reviews 

3,823
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 241 reviews, reviewers had a great experience with this company. Loyal customers frequently praise the exceptional freshness and outstanding overall quality of the seafood, featuring delicious lobsters, crabs, and giant prawns that arrive in perfect condition. People also appreciate the smooth ordering process and reliable delivery service that consistently keeps items well packaged and properly chilled throughout transit. However, some customers also noted frustrating problems with incorrect products being sent or severe delivery delays causing perishable items to defrost completely. A few reviewers experienced ongoing difficulties with completely unresponsive support teams when attempting to resolve these delivery issues and obtain timely replies.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that the seafood arrives fresh,... See more

Quality

Clients share positive opinions on quality, frequently praising the fresh fish, plump crab claws, and... See more

Delivery service

Consumers find delivery service to be positive, highlighting efficient, fast, and punctual arrivals of fresh... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many customers report timely delivery of fresh... See more

Service

People report positive experiences with service praising the fantastic fresh products, efficient delivery,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered monkfish, very pleased with this, also ordered calamari and kippers, received calamari and crab legs, (not liked or wanted), sent 2 emails , not received a reply.

Rated 4 out of 5 stars

I have dealt with this company many times and they are very helpful and understanding. I am hard of hearing and communication is sometimes very difficult. But I have always got what I am trying to ord... See more

Rated 4 out of 5 stars

All delivered in suitable packaging. Ice packs still well frozen. Only one product- the scallops were not frozen, as stated. And the lobster shells were frozen. Otherwise, the lobster and crab were de... See more

Rated 5 out of 5 stars

I have bought alot and I always enjoy the crab claws which are plump and juicy and very fresh, Sadly i used to buy Langastines but the customer serviceis not great and needs to reply as the last del... See more


Company details

  1. Online Food Ordering Service
  2. also in
  3. Food products supplier

Written by the company

Berwick shellfish are seafood Specialists est: in 1969. We provide Lobsters, Crab, Oysters, Langoustines, Seafood Platters, and all manner of shellfish. 2024 marked a keystone moment when moving into our New Shellfish processing factory located at Berwick ramparts Business park. We are now capable of holding over 7000 kg of Live Shellfish , with a cooking facility handling around 950 kg per hour, proving to be one of the most long term shellfish export companies in the UK, now delivering to over 11,000 clients across the UK via our online sales network.


Contact info

4.2

Great

TrustScore 4 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.2

All reviews

(3,823)

236 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality

Good quality, very well packaged and arrived totally frozen. Have already stated that I will use your company again.
Well done and look forward to the next delivery.

30 November 2025
Rated 5 out of 5 stars

All good

Delivery in time expected, all very fresh and well packaged. Only down is some crabs arrived dead but that is what it is for a long delivery. Still really good service.

23 November 2025
Rated 5 out of 5 stars

Always pleased with our orders

For the past 3 to 4 years I have ordered a good amount of seafood at Christmas time for me and my family, I have no complaints what so ever the seafood has always been nice and fresh and the quality and quantity are superb will be ordering again later on in the year

10 November 2025
Rated 5 out of 5 stars

Frozen lobster meat

Well please with my delivery of lobster, in a proper cool box that contained frozen sealed sticks of ice which were still solid ice when arrived, very impressed and great quality meat
HIGHLY RECOMMENDED

22 November 2025

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