Bestbuys The Great Outdoor Store Reviews 

266
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Don't even waste your time like I did. Brought a BBQ for £450 got it home to build dent in the panel. Called was asked to bring the panel back to replace which they did and 40min round trip for m... See more

Company replied

Rated 3 out of 5 stars

The size of this carpet 360cm X 260cm was fine for our tent but was a bit surprised as it appears to be a Second, with several fibres frayed out like loose threads and where carpet has been joined th... See more

Company replied

Rated 1 out of 5 stars

Placed an order and a £500 deposit for a hot tub back in July on the understanding it would be delivered early September. Electrics fitted, base fitted, decking all planned and all good to go. A... See more

Company replied

Rated 5 out of 5 stars

Great suite for my garden with good quality materials. Delivery was amazing too I ordered on the Saturday and it was here Monday morning. Also Jack the delivery man was so kind and helpful to me as I... See more

Company details

  1. Outdoor furniture shop
  2. Garden Furniture Shop
  3. Barbecue Shop
  4. Hot Tub Shop
  5. Outdoor clothing and equipment shop

Written by the company

Based in Wellingborough since 1983, Bestbuys is a large retail store which dramatically changes throughout the year to reflect the outdoor seasons. ----- For the summer, we have a huge range of Outdoor Furniture and Garden Accessories to help you make the most of your garden or patio. All of our items are on display for you to see and try, including our range of Patio Dining Sets, Corner Sets, Sofa Sets, Sun Loungers, Parasols, Gazebos and much more... We also stock a great selection of Charcoal Barbecues, Gas Barbecues, Fire Pits and Barbecue Accessories including BBQ Tools, Covers, Firewood, Smoking Wood Chips and more to help you enjoy some al fresco dining. Whether you like the authenticity of cooking using charcoal or prefer the convenience of gas, we have the perfect barbecue, accessories and fuel to get you grilling this summer. ----- If you are looking for a way to relax and take care of your body, a Hot Tub could be the perfect investment for you. Our range of Hot Tubs include the latest technology / features and are among the most energy efficient Hot Tubs on the market. You can relax in the knowledge that having installed over 1,000 Hot Tubs locally, our team of award-winning engineers are on hand to answer any questions you may have and offer expert after sales service and advice. ----- In the winter months, our store still features a reduced summer range, but also gradually shifts towards our range of Winter Clothing and Ski Wear. If you are looking for a warm waterproof jacket for those chilly morning walks or want to get kitted out for your upcoming ski trip or northern lights tour, we have a great range of winter clothing and accessories to help you enjoy the outdoors in comfort (Winter Clothing normally available in store from September – March). ----- To help you celebrate Bonfire Night and New Year’s Eve with a Bang, we have a huge range of fireworks available to buy in store from small sparkly fountains and low noise fireworks all the way up to large barrages, firework selection boxes and rockets (Please visit our website or contact our store for Firework sale dates). ----- Our team of friendly product experts are on hand in store to answer any questions you may have. We look forward to seeing you at our store in Wellingborough.


Contact info

2.8

Average

TrustScore 3 out of 5

266 reviews

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2.8

All reviews

(266)

1 review in the last 12 months

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Rated 5 out of 5 stars

very pleasant and helpful team

I had to contact Bestbuys to arrange return of an item that was not what I expected, they could not have been more helpful in arranging the return or for their concern over keeping the cost of return down for me. They did their very best to get a replacement for me explaining the cost of the replacement would not be effective for me as it was a single item they would be supplying. I will not hesitate to refer to their website again in future when looking for gear.

12 September 2016
Unprompted review
Rated 5 out of 5 stars

Returns

I had to return a product to them due to a mistake. They treated me as well returning the item as they did when I bought it. You can't be better than that.

15 August 2016
Unprompted review
Rated 5 out of 5 stars

Clementi Pizza Oven

We recently bought a Clementi Family 80x60 wood fired oven after seeing and tasting a pizza cooking demonstration that Adam was doing outside the store. John and the team were really helpful. Brilliant service - we would highly recommend Bestbuys.

6 June 2016
Unprompted review
Rated 5 out of 5 stars

Camping purchases

We've purchased twice from this store online. Tent and camping equipment. Had shopped around and they had the best competitive prices both times. Purchases arrived quickly. Excellent service

16 May 2016
Unprompted review

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