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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, most reviewers were let down by their experience overall. Customers frequently encountered significant issues with customer service, describing it as unhelpful, unresponsive, and often disrespectful, making it difficult to resolve queries. Many also reported problems with the website's functionality, including outdated information and login difficulties. Furthermore, people expressed dissatisfaction with payment processes, citing delays in payouts, inability to delete card details, and issues with account closures and fund access. Reviewers also felt the site did not offer fair returns, with many experiencing substantial losses and very low bonus payouts. Conversely, a small portion of people felt satisfied, with some reviewers mentioning decent wins and positive experiences with payouts.

What people talk about most

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as dreadful,... See more

Website

Customers consistently note negative experiences with the website, with many describing it as useless, awful,... See more

Payment

Consumers find payment to be negative, with many reporting difficulties withdrawing funds, experiencing... See more

Product

Users describe ambiguous interactions with the product, with some reviewers expressing significant... See more

Price

Reviewers highlight negative aspects of price, with many expressing significant dissatisfaction and feeling... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Used to be a decent company, but not any longer. Customer service dreadful, never answer your query properly. No loyalty bet credits anymore, take ages to pay out on winning bets, don't let you b... See more

Rated 1 out of 5 stars

Failed to honour offer after completing all tasks and want a screenshot from the past. Sorry but I don't own a deloreon so lost out on 100 bingo tickets. Also never paid out on a £5 football offer... See more

Rated 1 out of 5 stars

BEWARE !! These cowboys refuse to allow you to delete your debit card details , even when closing the account .. when you complain they quote GRDP and their own T’s and C’s and say they can keep... See more

Rated 1 out of 5 stars

Site really doesn't give anything back. Had huge losses despite changing games and bet size, the more you bet the less you win and when a bonus round finally comes, it doesn't even give you back 10 pe... See more


Company details

  1. Online Casino or Bookmaker
  2. Betting agency
  3. Casino
  4. Gambling house
  5. Gambling Service
  6. Online Sports Betting Vendor

Information provided by various external sources

One of the world's leading online gambling companies. The most comprehensive In-Play service. Deposit Bonus for New Customers. Bet on Premier League and Champions League Football, plus ATP and WTA Tennis. Watch Live Sport. We stream over 100,000 events. Bet on Sports. Play Now on Casino, Poker, Games, Vegas and Bingo.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

704 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(704)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Yes I tried to up my stake’s from £10…

Yes I tried to up my stake’s from £10 to 20 that was on the 7th of April
for wanting to spend more of my own money I got banned for 7 days
till the 14 April
I tried to complain 1st to a robot
then to somebody who really didn’t care less
why you can’t speak to somebody direct is baffling
anyway I tried to put a bet on 2 days later 16 April told I can’t till 21st
I’ve been a customer for 15 years
I can see now why you only
scored 1
and you want to be reading this
Denise Coates
It is your company

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Gave me £30.00 in free bets but…

Gave me £30.00 in free bets but couldn't use them , I complained through a very awkward chat line and then froze my account.
They should have a phone line, could of been sorted in minutes, gave up spending too much time getting no answers.
I have deleted everything off my phone and will have no more to do with them.

0 out of 10.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Im just a casual user normally bet a…

Im just a casual user normally bet a few times a year on things like Grand National. Went to use my account but they'd admin fee'd my account down to zero and then closed it.
Customer services just said they'd made the decision to close the account and that was it.
Overall, poor experience. Avoid if I were you or make sure you withdraw your funds after each bet

10 April 2026
Unprompted review
Rated 1 out of 5 stars

feel completely misled by bet365

I feel completely misled by bet365. I placed the required £20 bet because of their advertised £10 free bet offer, but the free bet was never credited. In my opinion, this is false marketing and feels like scamming customers into placing bets under misleading promotions.

A company of this size should not advertise offers that it does not honour properly. This kind of behaviour destroys trust and leaves customers feeling cheated. Extremely disappointing experience, and I would not recommend bet365 based on the way this was handled.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer care system I have come…

Worst customer care system I have come across. Trying to withdraw my funds, but bet365 have blocked access. Tried contacting them and was told the money was on its way, followed by “can i help you with anything else”. I started replying immediately then straight away the service representative “Max W” had ended the chat with no option to complain, review or ask any other questions. Still no money arrived in my account or explanation why I can’t access my funds.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Casino games are just theft

Casino games are just theft. Not regulated RTP allows these corrupt companies basically steal.
These betting sites need to be taxed in to the ground.
Disgusting practices from despicable people.

14 March 2026
Unprompted review
Rated 1 out of 5 stars

BET365 JUST KEEP YOUR BALANCE,Cannot…

BET365 JUST KEEP YOUR BALANCE,Cannot connect me to my acvount.
Spoke to agents about my not being able to login.
Said they would sort it but still no account.
Have a balance of over £30 but looks as though I have lost that.
So bet365 have a drink on me will not use you again crooks

13 March 2026
Unprompted review
Rated 1 out of 5 stars

I bet on a match that they would win…

I bet on a match that they would win 2-0, £100. I had a total win of 3400. In the 100th minute I had the option to cash out £2700. I cashed out for my safety. The money went to my bet365. I had a total of £3000. I played another match and won £400. I tried to withdraw £2500 to my card and I was left with £800 in my bet365 account. After a few minutes, only £715 came to my bank card. The bet365 account was empty too. I have screenshots and evidence. But I can't do anything. Can someone help me how to get my money back?Thank you , i try to speak with them on live chat . They answer 4,5 times and after that they don t want to answer me anymore .

7 March 2026
Unprompted review
Rated 1 out of 5 stars

5k on slots with no bonus stay away…

Horrible site to play slots on STAY AWAY !!!!

Never pays anything out honestly people stay away keep your money or find a site that gives and takes this site just take take take !!! STAY AWAY FROM THIS SITE !!! SAVE YOUR MONEY !!!

7 March 2026
Unprompted review
Rated 1 out of 5 stars

Would give it a zero site is useless…

Would give it a zero site is useless after telling me my bank details were wrong tried again wouldn’t even let me log in it’s now telling me my email and password are incorrect , abosolutely dreadful site don’t give it the time of day you’ll regret it

3 March 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely useless at getting a…

Absolutely useless at getting a connection in certain parts of my gym so can't av a bet🤷‍♂️🤡also won some coins on some free competition they do but wouldn't pay out,when i queried it asked me for all sorts of irrelevant things so just told them to stick there free comps in future.

28 February 2026
Unprompted review
Rated 1 out of 5 stars

Awful site played £30 on gold cash big…

Awful site played £30 on gold cash big spins and like many other games just spin after spin until money has gone with no winning spins scammers along with many other sites they are there to take your money and dont even get any play time horrendous they online gaming sites need closing down

27 February 2026
Unprompted review
Rated 1 out of 5 stars

Awful betting site...read on...

Awful betting site! Had used for quite a few years but no longer!
No free bets or promotions! Even though I'm not a big winner, like most on it I would guess.
Log in of phone app and balance doesn't show and have to log in again, nearly every time! Considering how much the owner pays herself, it's very very poor!
Plenty of other betting sites out there that are much better..your loss for treating your customers like cattle and just caring about your fat bonuses. Greed at its finest.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Login wouldn't accept my correct…

Login wouldn't accept my correct details and when I tried to reset my password it suddenly allowed me to deposit but after I deposited it seemed to log me out so now I can't Login and place a bet nor withdraw my balance. In recent days this site has become intolerable 👎👎👎👎👎

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Do not play I was keeping my options…

Do not play I was keeping my options open this is the worst ever don't play you won't win worst site ever iv got my favourite games on here it honestly is terrible games are definitely rigged disgusting this place should be shut down read reviews do something about it they should lose there license I went by the reviews 3.8 is registered aswel this is shameful don't play

18 February 2026
Unprompted review
Rated 1 out of 5 stars

i bet for 7 hours and lost 30 pounds then bet365 closed my account

i was competing in a tournament which the 1st prize is 888 pounds and i was in 1 st place
i spend 7 hours on bet365 and lost 30 pounds and bet 365 suspended my account
i was forced to have a conversation with them
in the conversation the staff decided to close my account on a permanent basis

17 February 2026
Unprompted review

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