Betano took 100gbp off me for a jimmy white match that never took place. When I contacted them about this they doubled down on it saying both players had taken a shot. I finally got to speak to Gina o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The site itself deserves three stars at best - bonus funds that cannot be used, and ridiculous wagering accounts - the £50 welcome bonus is not all it seems (i got my £20 free slots bonus up to £120... See more
Company replied
Excellent site, very easy to use and customer service is also excellent Jim to be specific, reassuring me that my withdrawal will be processed within 24 hours (my first withdrawal) I would have gav... See more
Company replied
Ana was excellent. I stupidly didn’t read the T&Cs on the welcome offer well enough and cashed out early, which meant my qualifying bet didn’t earn my free bets. I proceed to bet another qualifying be... See more
Company replied
Company details
- Online Sports Betting Vendor
- Betting agency
- Casino
- Gambling house
- Gambling Service
- Online Casino or Bookmaker
Written by the company
We’re a leading digital sports betting operator, with a focus on cutting-edge technology and responsible gaming. We’re trusted by and work with some of the biggest names in the sporting world. We’re partners with multiple European football clubs, including Aston Villa, and have a global presence as Official Sponsors of both UEFA Euro 2024 and the CONMEBOL Copa America. Not only that, but we’re operated by BVGroup, and this partnership combines our existing expertise with BVGroup’s technology, skill and responsibility as a gaming operator. Enjoy a range of fantastic features, including in-play betting, boosts and exclusive casino games, all supported by our dedicated Customer Support team. The Game Starts Now!
Contact info
Suite 2, World Trade Center, Bayside Road, GX11 1AA, Gibraltar, Gibraltar
- help@betano.co.uk
- betano.co.uk
3.3
Average
358 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent website
Excellent website, easy to use , like how you can navigate with so much ease
11 October 2025
Unprompted review
Reply from Betano UK
Thank you so much for the review! We're thrilled to hear that you are really enjoying the site . Have a lovely day ahead!
Betano is the worst
This Bookmaker is the worst what i saw. I started 5.9. with just 500$, during 5 days i won 1000$, so i had 1500$ and then they block my bets, because they wanted my ID, photos, receipt and statement, so i sent it. Today is 11.10. and i still CANT use my account, cant bets, cant withdraw my money. I called with them 5x times and still says the same sh+ts.
10 September 2025
Unprompted review
Reply from Betano UK
We are sorry to hear this and ask that you contact us again via chat so we can check for an update on your documents for you. We do understand your frustration but verifying accounts is important.
Great customer service…
Great app and Alan in customer service is excellent
10 October 2025
Unprompted review
Reply from Betano UK
Hi Matthew, thanks for your review! We'll be sure to pass your feedback over to Alan. Have a weekend!
6th October
6th October: Recieved an email and text "Fancy a £5 free bet?Like sound of a £5 Free Bet? Opt in and bet £10"
7th October: Placed the required £10 bet and got the free bet.
8th October: Recived email " Account Review
You will no longer qualify for promotions
After a recent review of your account, you are no longer eligible to take part in any of our promotions.
This applies to Casino and Sports promotion across all brands operated by BV Gaming, including BetVictor, Parimatch, Heart Bingo, Smooth Spins, puntit and talkSPORT BET."
Life comes at you fast.
8 October 2025
Unprompted review
Reply from Betano UK
Hello Simon, we're sorry to learn of said restriction on your account. Please be advised that these are purely business decisions, I'm sorry. Feel free to e-mail us to discuss this further if you wish, our e-mail address is help@betano.co.uk
Reply from Betano UK
Hi Andrea, thanks for your wonderful review, we'll be sure to pass your feedback over to Jim. Have a great night!
Great customer care
Gina helped me with some issues I was having and instantly resolved then
6 October 2025
Unprompted review
Reply from Betano UK
Hi Ted, thanks for your wonderful review, we'll be sure to pass your feedback over to Gina. Have a great day! :-)
Reply from Betano UK
Hi Andrew, thanks for your positive review, have a great day! :)
Customer Service
Irene was a big help in sorting out my free bets. Great customer service. Thank you
Had to go back but Alan sorted. 1sr class Alan
5 October 2025
Unprompted review
Reply from Betano UK
Hi John, thanks for your awesome review, we'll be sure to notify both Irene and Alan on your feedback. Have a wonderful day! :-)
Very helpful customer service great…
Very helpful customer service great service thank you
5 October 2025
Unprompted review
Reply from Betano UK
Hi Arron, thanks for you wonderful review, have a great day! :)
Reply from Betano UK
Hi Tornike, thanks for your lovely review, we'll be sure to pass your feedback over to Irene. Have a great day! :-)
I spoke with Irene
I spoke with Irene, she was very thorough and very speedy in sorting out a minor issue. Would recommend Betano and especially Irene for understanding my tricky issue. Many thanks. 🙂
5 October 2025
Unprompted review
Reply from Betano UK
Hi Maddie, thanks for your wonderful review, we'll be sure to pass your feedback over to Irene. Have a great day! :-)
Irene was a great help!
5 October 2025
Unprompted review
Reply from Betano UK
Hi George, thanks for your positive review! We'll be sure to pass your feedback over to Irene. Have a great Sunday!
Irene and Levi helped to push though my…
Irene and Levi helped to push though my bet credits, which were owed to me, satisfied customer.
2 October 2025
Unprompted review
Reply from Betano UK
Hello Steven, we're pleased to hear you had a good experience! We'll be sure to pass your feedback over to Irene & Levi. Have a great weekend! :)
Me being an idiot misread/understood…
Me being an idiot misread/understood the new customer promotion and thought odds of 1/1 was equivalent to 1.0 as decimal so my bets didn’t qualify for the promotion so i contacted the app and they very generously explained where I had gone wrong and credited me the bonus funds anyway. Never experienced such useful and efficient customer service before. The odds are good, the offers are good and the staff are brilliant. Thank you Thomas!
4 October 2025
Unprompted review
Reply from Betano UK
Hello, thank you for your wonderful review, we're pleased to hear we could help with your query. We'll be sure to pass your feedback over to Thomas. Have a great weekend! :-)
Scum
Got a bonus. Went back to the game. No bonus/ no winnings.
Contacted luke in customer services. He said i didn't get any bonus. Had 7 people witness it too? But still I'm lying.
Absolute scum.
Thieves.
3 October 2025
Unprompted review
Reply from Betano UK
Hi Matthew, we're sorry to learn of your situation. You're welcome to contact us to discuss matters further, if you wish. Our e-mail address is help@betano.co.uk
Alan was extremely helpful professional…
Alan was extremely helpful professional I couldn’t thank him enough for how quick he dealt with my query thank you Alan much appreciated
3 October 2025
Unprompted review
Reply from Betano UK
Hello, thank you for your wonderful review, we're pleased to hear we could help with your query. We'll be sure to pass your feedback over to Alan. Have a great weekend! :-)
Customers service team was very helpful…
Customers service team member pablo was very helpful and helped me deal with my issue promptly
2 October 2025
Unprompted review
Reply from Betano UK
Thank you so much for the review Christopher, ! We're thrilled to hear that they were able to provide a solution to your issue. We'll be sure to share this with Pablo for you too. Have a lovely day ahead!
Rude staff when i first went on live…
Rude staff when i first went on live chat about a problem with a bet so i leave it for a bit and go back on got a person called Frantisek who was very helpful and the problem was solved in less than 10 minutes
28 September 2025
Unprompted review
Reply from Betano UK
Hi Mikey, we are sorry to hear about your earlier contact but glad Frantisek was later able to bring this to a satisfactory conclusion for you. Have a great day
Frantisek was very helpul and friendly…
Frantisek was very helpul and friendly and resolved my issue very quickly. Great customer service
28 September 2025
Unprompted review
Reply from Betano UK
Hello Kirsty, we're pleased to hear you had a good experience! We'll be sure to pass your feedback over to Frantisek .
Jim was very helpful and made sure my…
Jim was very helpful and made sure my verification and bets were sorted. A credit to the company. Much better than having to deal with bots
26 September 2025
Unprompted review
Reply from Betano UK
Hello Pedro, we're pleased to hear you had a good experience! We'll be sure to pass your feedback over to Jim. Have a great day! :)
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