They resolved my issue in probably less than a half hour total. They responded to my emails and my concerns. I would have given five stars if there had not been an issue at all, but I think perhaps th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love this team. I made a suggestion regarding the diolouge, to include Australian accents for English. Most organisations may take your feedback on board and you may even see suggestions in action... See more
Company replied
I cannot say enough good things about my experience. They went above and above and beyond for my satisfaction. They truly listened and cared about my situation and did exactly what was needed to resol... See more
Company replied
Initially I had my subscriptions purchased directly at BetterMe. At some point I renewed via AppStore subscription. As result my Calisthenics plan and training history disappeared. I opened case with... See more
Company replied
Company details
Written by the company
Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.
Contact info
United States
- betterme-calisthenics.com
4.4
Excellent
417 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Didn't really use the app
Didn't really use the app, but I forgot I subscribed. When the subscription renewed, I'd ask them to refund me the money since I had not used the app. They refunded it to me without any problem at all. I was very happy that they were able to do that for me. Great customer service.
11 June 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello! That's great to know. Positive feedback from our users is always a great motivation for our team (: Kind Regards, Team BetterMe
The experience was excellent
The experience was excellent; they were very communicative, I made a mistake and they corrected it instantly. The exercises were very well explained. Everything was great.
13 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you kindly for leaving your feedback, Susana.
It makes us happy to know that your experience both with the app and with our team has been satisfying.
You can always contact us via email if you ever need any help or advice 😉️
Kind regards, team BetterMe
Refusing to cancel subscription again
Refusing to cancel subscription again, no functional advice on how I can cancel it myself. Very poor.
5 June 2026
Unprompted review
Reply from BetterMe Calisthenics
Hi Harriet!
Thank you for your review.
There is an option to cancel a subscription directly in the app (More → My Profile → Manage Subscription) or by contacting our support team. Please, reach out to us with a request at trust@betterme.world and mention that you left feedback on Trustpilot, or, alternatively, provide us with your email address, as we have requested this information via Trustpilot. This way we will determine how we can provide you with a solution. Thank you for your understanding!
Kind regards, Team BetterMe
This app is great and the customer service is even better.
This app is great, very easy to use and navigate, and also very informative. Unfortunately I could not utilize its full potential due to my health. I would highly recommend this to anyone looking for a workout routine that is catered to them. The plus side of everything is that their custom service team is also amazing. I had many questions and concerns, which were always answered promptly.
4 June 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We greatly appreciate your comment regarding your recent experience.
Your satisfaction is our priority. And we are glad that we could help you effectively.
If there is anything else that we can do for you, feel free to contact us via email at any time.
Kind regards, team BetterMe
Best app for fast improvement
Easy app to use, has very complete programs. And the customer service is really good, fast and helpful! I would recommend Better me to 100%
6 June 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Veronica,
Thank you so much for this comment.
It makes us happy to know that your experience with both the app and our team was good. If you ever need any assistance, you can contact us via email anytime 😊️
Kind regards, team BetterMe
Customer service is excellent they are…
Customer service is excellent they are quick at getting back to you and extremely accommodating!!!
30 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Josephine,
We are so thankful for your review regarding your recent experience.
Our team is always ready to assist you via email whenever any questions arise 😉️
Kind regards, team BetterMe
I had an account that closed because my credit card was compromised
I had an account that closed because my credit card was compromised. I started a new account and couldn’t seem to transfer my settings, one email and it was solved a great customer experience.
29 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Steven,
Many thanks for sharing your kind feedback 😊
Our team strives to assist users and ensure their experience is smooth and pleasant.
So if any further questions arise, feel free to contact us anytime.
Kind regards, team BetterMe
The prompt reply to my question was…
The prompt reply to my question was very much appreciated 👏 Thank you!
3 June 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Jill,
Thank you so much for sharing your feedback. Our team is always more than happy to assist our beloved users to make their experience even more pleasant.
Kind regards, team BetterMe
Great customer service received
The customer service I received from better me really was exceptional! They responded to my emails literally within ten minutes each time. The customer service assistants were so professional, friendly & considerate. It’s honestly the best customer service I’ve ever received from a company.
28 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Kerrie,
We can't thank you enough for taking the time to leave a comment about your recent experience with our team.
Whenever any questions arise, we are always glad to assist effectively and to one's satisfaction.
Kind regards, team BetterMe
Extremely responsive and genuinly…
Extremely responsive and genuinly helpful in sorting out my issue
2 June 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We greatly appreciate your comment, and we are glad that you are satisfied with the recent communication with our team.
If any further help is needed, we are always just one email away.
Kind regards, team BetterMe
The best customer service♥️
1 June 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We are so pleased to know that you've enjoyed your recent interaction with our team 😊️
We are always so happy to help with any questions or requests. Feel free to contact us again if any assistance is needed.
Kind regards, team BetterMe
They were quick and understanding
They were quick and understanding. I appreciated the team working with me to find a solution that we were both satisfied with
26 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thanks, Eric. We truly appreciate your time and effort to share this comment with other users and us.
It makes us happy to know that your request has been successfully addressed and that you are satisfied with the outcome.
Our team is always eager to assist in the best possible way. You can contact us again at any time.
Kind regards, team BetterMe
Money returned
I did not want to continue after intro-offer. But I was too late to cancel, and the full amount was deducted from my card. They returned the money anyway :-)
25 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hi there,
We appreciate your comment 😊️
Your satisfaction is our priority. And we are glad that we could help you effectively.
Once you are ready to be back, feel free to reach out to us at any time.
Kind regards, team BetterMe
The client service is very fast and…
The client service is very fast and really helpful . I’m starting to use the app and so far a week and Im happy with the excersises suggested.
31 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We do our best to cater to all users' needs and help with any kind of questions daily to make sure that our beloved customers have a great and smooth experience every step of the way.
So if you ever need any advice or assistance, our team is always at your service 😊️
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Hello Craig,
It's so great to know that you have enjoyed your communication with our team!
If any help is needed, we are always glad to assist with any questions or advice 😉️
Kind regards, team BetterMe
I had canceled my subscription
I had canceled my subscription, but I was still seeing charges on my credit card. It turned out I still had an account linked to a different email address. The subscription was canceled immediately, but I can still use the app for a few more days, and I’ll receive a partial refund of the subscription fee. Great service. Thanks.
27 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Roger,
Many thanks for sharing your kind feedback 😊
Our team strives to assist users and ensure their experience is smooth and pleasant.
So if any further questions arise, feel free to contact us anytime.
Kind regards, team BetterMe
Brilliant App and customer service
The app is quite well done and adaptable different people. Definitely something that I could use for awhile. The customer service team it’s really helpful as well
27 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you so much for leaving this comment.
We are always pleased to help with any questions that arise. And we greatly appreciate your kind feedback about the app as well as our service 😊️
Kind regards, team BetterMe
Excellent customer support and genuine care
I joined BetterMe and later realised that after the 12-week period there would be a charge. The interesting part is that I actually never used the service after subscribing, and when I explained my situation, the support team handled it with real understanding and kindness.
What really impressed me was seeing the company’s genuine customer care policy in action. They arranged a refund for me very professionally and respectfully, which honestly became a huge positive bonus experience from my side.
Because of the way they treated me, I would absolutely consider coming back and subscribing again in the future once my life settles down a little more.
Thank you again to the support team for being so understanding and helpful.
26 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Murat,
Thank you so much for your feedback!
We always do our best to help our users in any way we can. And it's great to know that you feel positive about your recent experience.
If you decide to try BetterMe again in the future, we are just one email away.
Kind regards, team BetterMe
Thank you for your understanding and…
Thank you for your understanding and cooperation
26 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We greatly appreciate your comment about your recent experience with our team.
Whenever any questions arise, we are always glad to assist effectively and to one's satisfaction.
Kind regards, team BetterMe
A perception of wellbeing
Due to family sudden needs, I had to stop the program way earlier than desired. Even if I followed the lessons in a rather scattered way, and for a very limited period, I was surprised by how effective the results were. Maybe not so much in the appearance yet (probably a longer time span has to be invested before results become evident from the outside), but in the way I felt and perceived my body, equilibrium, general wellness. I plan to restart as soon as possible, I regret not being able to continue now. Moreover, the customer service was fantastic in sorting out my payment situation due to the unexpected problems. Really thank you.
1 March 2026
Unprompted review
Reply from BetterMe Calisthenics
Hi there,
We are so pleased to know that you've enjoyed your recent communication with our team 😊️
Your satisfaction is our priority. And we are glad that we could help you effectively.
Once you are ready to be back, feel free to reach out to us at any time. Our team is always here for you.
Kind regards, team BetterMe
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