They resolved my issue in probably less than a half hour total. They responded to my emails and my concerns. I would have given five stars if there had not been an issue at all, but I think perhaps th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Initially I had my subscriptions purchased directly at BetterMe. At some point I renewed via AppStore subscription. As result my Calisthenics plan and training history disappeared. I opened case with... See more
Company replied
This app is great, very easy to use and navigate, and also very informative. Unfortunately I could not utilize its full potential due to my health. I would highly recommend this to anyone looking for... See more
Company replied
I love this team. I made a suggestion regarding the diolouge, to include Australian accents for English. Most organisations may take your feedback on board and you may even see suggestions in action... See more
Company replied
Company details
Written by the company
Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.
Contact info
United States
- betterme-calisthenics.com
4.4
Excellent
428 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant App and customer service
The app is quite well done and adaptable different people. Definitely something that I could use for awhile. The customer service team it’s really helpful as well
27 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you so much for leaving this comment.
We are always pleased to help with any questions that arise. And we greatly appreciate your kind feedback about the app as well as our service 😊️
Kind regards, team BetterMe
Excellent customer support and genuine care
I joined BetterMe and later realised that after the 12-week period there would be a charge. The interesting part is that I actually never used the service after subscribing, and when I explained my situation, the support team handled it with real understanding and kindness.
What really impressed me was seeing the company’s genuine customer care policy in action. They arranged a refund for me very professionally and respectfully, which honestly became a huge positive bonus experience from my side.
Because of the way they treated me, I would absolutely consider coming back and subscribing again in the future once my life settles down a little more.
Thank you again to the support team for being so understanding and helpful.
26 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Murat,
Thank you so much for your feedback!
We always do our best to help our users in any way we can. And it's great to know that you feel positive about your recent experience.
If you decide to try BetterMe again in the future, we are just one email away.
Kind regards, team BetterMe
Thank you for your understanding and…
Thank you for your understanding and cooperation
26 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We greatly appreciate your comment about your recent experience with our team.
Whenever any questions arise, we are always glad to assist effectively and to one's satisfaction.
Kind regards, team BetterMe
A perception of wellbeing
Due to family sudden needs, I had to stop the program way earlier than desired. Even if I followed the lessons in a rather scattered way, and for a very limited period, I was surprised by how effective the results were. Maybe not so much in the appearance yet (probably a longer time span has to be invested before results become evident from the outside), but in the way I felt and perceived my body, equilibrium, general wellness. I plan to restart as soon as possible, I regret not being able to continue now. Moreover, the customer service was fantastic in sorting out my payment situation due to the unexpected problems. Really thank you.
1 March 2026
Unprompted review
Reply from BetterMe Calisthenics
Hi there,
We are so pleased to know that you've enjoyed your recent communication with our team 😊️
Your satisfaction is our priority. And we are glad that we could help you effectively.
Once you are ready to be back, feel free to reach out to us at any time. Our team is always here for you.
Kind regards, team BetterMe
They were easily able to remind me of…
They were easily able to remind me of what i needed to do to find what i was looking for.
25 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Donna,
Thank you for sharing your impression of your recent interaction with our team 😊️
We are truly pleased to hear that you feel satisfied, and we'd like to encourage you to contact us whenever you need advice or help.
Kind regards, team BetterMe
Customer service team are very helpful…
Customer service team are very helpful and understanding, as a result I will highly recommend BetterMe to anyone looking for a home / on the go workout programme.
Thank you BetterMe team for keeping the human in interactions, I will be back with yourselves in the future for sure!
11 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hi Sean,
We are so pleased to know that you've enjoyed your recent communication with our team 😊️
Your satisfaction is our priority. And we are glad that we could help you effectively.
Once you are ready to be back, feel free to reach out to us at any time.
Kind regards, team BetterMe
excellent customer service
22 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you so much for sharing your feedback. Our team is always more than happy to assist our beloved users to make their experience even more pleasant.
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Hello,
Thank you for your kind message. We are glad to know you enjoy your experience with BetterMe!
If there's anything we can assist you with, feel free to email us at any time.
Best regards, team BetterMe
Reply from BetterMe Calisthenics
Hello Campbell,
Thank you for taking the time to leave your feedback. We greatly appreciate it.
If there's anything we can assist you with, feel free to email us at any time.
Best regards, team BetterMe
Very helpful customer support
Very helpful customer support. I did a mistake with extra payment, and ask for the refund, got a reply very fast with no issues. Customer service is great, got all the information and support. Thank you so much
13 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Oxana,
We greatly appreciate your comment regarding your recent experience.
Your satisfaction is our priority. And we are glad that we could help you effectively!
If there is anything else that we can do for you, don't hesitate to contact us via email at any time.
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Hello Valeria,
Thank you for your kind words about our team!
If you have any other questions or need further assistance, feel free to get in touch with us at any time.
Best regards, team BetterMe
I had an issue with auto renewal of…
I had an issue with auto renewal of subscription, which I wasn’t intending to do. And upon my complaint they promptly responded, understand the situation and timely refund all the cost I wasn’t aware of paying. It was a really good experience while using the app and dealing with the team.
18 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We greatly appreciate your comment regarding your recent experience.
Your satisfaction is our priority. And we are glad that we could help you effectively!
If there is anything else that we can do for you, don't hesitate to contact us via email at any time.
Kind regards, team BetterMe
Your answer was OK
Your answer was OK, I understood everything. Thank You so much!!!
12 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Anka,
Thank you for your review. It was our pleasure to assist you with your request!
If you have any further questions, don't hesitate to contact us at any time.
Kind regards, team BetterMe
Great App, Great Customer Service
The workouts were really easy to follow and varied every day. Unfortunately I wasn't able to do them every day as I would have liked. When my subscription renewed automatically (I had forgotten to cancel in time) the team very kindly refunded me. I will definitely sign up again in future when I am able to make full use of it.
13 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Andrea,
Thank you for your kind review of your experience with BetterMe. Your time and effort are greatly appreciated.
If you ever need any assistance, we would be more than happy to help 😉️
Kind regards, team BetterMe
Due to an injury on my back I couldn’t…
Due to an injury on my back I couldn’t continue to do my exercises on Better me. I explained my case and received a refund the same day! Very happy and looking forward to restart this amazing app!
12 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Ann,
We are so pleased to know that you've enjoyed your recent communication with our team 😊️
Your satisfaction is our priority. And we are glad that we could help you effectively.
Once you are ready to be back, feel free to reach out to us at any time. Meanwhile, we wish you a speedy and smooth recovery period 🙏️
Kind regards, team BetterMe
Very fast response and immediate and…
Very fast response and immediate and effective solution
13 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We are so grateful for your comment regarding your recent experience.
Our team is happy to be helpful in any way. And it's good to know that your request has been successfully addressed.
Feel free to email us at any time if any help is needed.
Kind regards, team BetterMe
Difficult at first to resolve problem, positive in the end
Difficult at first to get a straight answer to my problem but in the end it was resolved thankfully and the agent I last spoke with was great! Definitely made a positive last impression on me.
11 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We appreciate your patience while we were working on your request.
Feel free to email us if any further questions arise.
Kind regards, team BetterMe
My issue was resolved to my satisfaction
My issue was resolved to my satisfaction
9 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you so much for leaving your comment about our service.
We are always glad to help with any questions and requests 😊️
Kind regards, team BetterMe
They kindly listened to my distress…
They kindly listened to my distress with no quibble whatsoever.
Thankyou so much to the better me team 👊
8 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Vicky,
We are so happy that your recent experience with our team was smooth and pleasant! Thanks a lot for sharing this feedback with other users and us.
Whenever any questions arise, our team is always at your service!
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Hello Navin,
Thank you for leaving a comment about your experience.
We do our best to assist our users with their requests in a timely manner. And we are pleased to know that you are happy with the outcome.
Feel free to contact us again whenever you need any help. Our team is just one email away 😉️
Kind regards, team BetterMe
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.