They resolved my issue in probably less than a half hour total. They responded to my emails and my concerns. I would have given five stars if there had not been an issue at all, but I think perhaps th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Initially I had my subscriptions purchased directly at BetterMe. At some point I renewed via AppStore subscription. As result my Calisthenics plan and training history disappeared. I opened case with... See more
Company replied
This app is great, very easy to use and navigate, and also very informative. Unfortunately I could not utilize its full potential due to my health. I would highly recommend this to anyone looking for... See more
Company replied
I love this team. I made a suggestion regarding the diolouge, to include Australian accents for English. Most organisations may take your feedback on board and you may even see suggestions in action... See more
Company replied
Company details
Written by the company
Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.
Contact info
United States
- betterme-calisthenics.com
4.4
Excellent
428 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent experience from customer care…
Excellent experience from customer care specialist
16 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Amy,
We can't thank you enough for taking the time to leave a comment about your recent experience with our team.
Whenever any questions arise, we are always glad to assist effectively and to one's satisfaction.
Kind regards, team BetterMe
Excellent customer service
Excellent customer service. They responded quickly and understood my needs right away. They helped me get back into my routine and adjusted the plan to better fit what I was looking for. I highly recommend them give them a try.
7 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Luis,
We greatly appreciate your feedback.
Whenever any help is required, our team would be more than happy to assist and share advice on app usage.
Wishing you an amazing journey 🙌️
Kind regards, team BetterMe
I enjoyed the course I did and great customer service
I enjoyed the course I did. I was grateful for customer services and their support as well. Thank you.
28 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hi Sally,
Thank you so much for this comment.
It makes us happy to know that your experience with both the app and our team was good. If you ever need any assistance, you can contact us via email anytime 😊️
Kind regards, team BetterMe
I absolutely love this app
I absolutely love this app, it gave me a personalized workout plan that worked really well for me and wasn't too much at the beginning in progressively got harder and harder at a rate that I was happy with. Even when I messed up and didn't cancel my subscription when I meant to I contacted support and they were more than happy to help me and refund me the money that I was missing a fantastic app and I would recommend it to everybody
5 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Jonah,
We are so grateful for this wonderful review, both about the app and your recent interaction with our customer care team 🙌️
We are glad to know that we have successfully addressed your request. If ever any additional assistance is required, you can easily contact us via email, and we will take care of you and make sure that your experience is nothing but smooth and pleasant 😉️
Kind regards, team BetterMe
BEWARE!!!
BEWARE!!!
Signed up for 3 months, then received 2 surprising charges for £94.85 and £79.99 unauthorised and not advised of charges.
They have written back to me to tell me the charges were clearly laid out - they were not.
I am not someone who would pay over £700 a year for coaching!!
BEWARE of hidden and undisclosed charges!
Scam and underhand as usual with websites offering free or discounted subscription.
They say the charges are clear at point of sale, pre taking your money and post sale - THEY ARE NOT.
The charges are hidden - please read NEGATIVE reviews and do not believe the responses.
NOTHING is made clear at purchase AT ALL
3 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Jonathan!
Thank you for your feedback.
Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. As we can see, our BetterMe team successfully assisted you via email. Please check your inbox and let us know if there is anything we can help you with.
Kind regards, team BetterMe
I had a very positive experience with…
I had a very positive experience with the service. The response time was fast, communication was clear, and my issue was handled efficiently without any hassle. They understood the problem immediately and resolved it smoothly.
The instructions included with the package were clear and easy to follow. The videos are helpful, but they could be improved further. The exercises would be easier to follow if multiple camera angles were shown, giving a better view of each movement.
It would also be a great addition if the videos included some form of interactive guidance after the start signal—such as counting along or a steady beat sound. This would help create a rhythm, making the exercises easier to follow and more engaging to stick with.
Overall, a reliable and professional service that I would recommend
27 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you so much for sharing your feedback.
We are truly pleased to know that you feel positive about your recent communication with our team. And we are always more than happy to assist our beloved users to make their experience even more pleasant.
More importantly, it's truly appreciated that you've even added great suggestions on how we can improve the app. If there is any additional feedback during the journey, please don't hesitate to email us at any time.
Wishing you an amazing wellness routine!
Kind regards, team BetterMe
I had issues with the app after I…
I had issues with the app after I installed it. I couldn't log in or reset my password. I contacted their team and they got back to me within minutes to sort it out. Great customer service despite a not so great start with the app
1 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Marie,
Thank you so much for leaving your comment about our service.
We are always glad to help with any questions and requests 😊️
Kind regards, team BetterMe
Amazing customer service
i was unable to start my class due to family member getting sick. betterme customer service heard me and gave me a free extension anytime when i was ready to come back to resume my class. i came back after 2 years and they still honoured it.
28 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hi Marvin,
We are so pleased to know that you've enjoyed your recent communication with our team 😊️
Your satisfaction is our priority. And we are glad that we could help you effectively.
Once you are ready to be back, feel free to reach out to us at any time.
Kind regards, team BetterMe
Excellent customer service..I signed up…
Excellent customer service..I signed up for a discounted trial and this converted to a full membership at the end of the trial period.. in the meanwhile, I totally forgot about this app and never used it even once.. I am sure it’s good but I never used it..when I reached out to customer service, they refunded the renewal amount and canceled the membership.. prompt communication!
22 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you so much for your feedback.
We always do our best to help our users in any way we can. And it's great to know that you feel positive about your recent experience.
If you decide to try BetterMe again in the future, we are just one email away.
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Hello Ian,
We truly appreciate your time and effort to share this comment with other users and us.
It makes us happy to know that your request has been successfully addressed and that you are satisfied with the outcome.
Our team is always eager to assist in the best possible way. You can contact us again at any time.
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Hello,
We do our best to cater to all users' needs and help with any kind of questions daily to make sure that our beloved customers have a great and smooth experience every step of the way.
So if you ever need any advice or assistance, our team is always at your service 😊️
Kind regards, team BetterMe
BetterMe : The Improvement Journey
I wish that I could use my BetterMe subscription but I didn't.. due to lack of my timing and my laziness.
The Customer service response was a bit lengthy and time taken process but if ending is good then we didn't mind the problem. So my honest review is BetterMe is very good app to improve our physique.
25 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Umar,
Thank you for taking the time to rate our service. It means a lot to us.
If there's anything else we can assist you with, feel free to email us at any time.
Best regards, team BetterMe
Loved the app but It wasn´t for me
Although unfortunately the BetterMe system was not the right one for me, I loved the app. Very user friendly. Also I do want to do a shout out to the customer service team. They were very considerate and courteous. Thank you!
24 May 2025
Unprompted review
Reply from BetterMe Calisthenics
Dear Alina,
Thank you kindly for leaving your feedback.
It makes us happy to know that your experience both with the app and with our team has been satisfying.
You can always contact us via email if you ever need any help or advice 😉️
Kind regards, team BetterMe
Solid App: Unrelated Injury Prevented Me From Continuing
I was excited to give this app a try. Soon after I began (not related to the BetterMe calisthenics), my chronic rotator cuff injury flared up and I have been unable to continue. I will have surgery in late May and am facing months of rehab and physical therapy.
23 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Gordon!
Thank you for your review.
We are sorry to hear about your rotator cuff injury and the challenges you're facing. Your health and recovery are what truly matter right now. We wish you all the best with your upcoming surgery and a smooth rehabilitation process. If there is anything we can do for you, please reach us at trust@betterme.world anytime.
Kind regards, Team BetterMe
I enjoy that I can do this in the…
I enjoy that I can do this in the privacy of my home with no equipment but a mat. I am not a gym person and so this suits me well and can be done any time of the day or night that suits me. Excellent customer service who responded promptly to my query when my subscription expired without having completing the course due to a family bereavement- it resolved in a timely manner and my course period extended.
1 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We are so grateful for this wonderful review, both about the app content and your recent interaction with our customer care team 🙌️
We are glad to know that we have successfully addressed your request. So if ever any additional assistance is required, you can easily contact us via email, and we will take care of you and make sure that your experience is nothing but smooth and pleasant 😉️
Kind regards, team BetterMe
Hands on customer service
Hands on customer service. Resolved the issue prompty leaving a satisfied customer
19 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hey Marios,
Thank you for sharing your impression of your recent interaction with our team 😊️
We are truly pleased to hear that you feel satisfied, and we'd like to encourage you to contact us whenever you need advice or help.
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Dear Rober,
We are so happy that your recent experience with our team was smooth and pleasant! Thanks a lot for sharing this feedback with other users and us.
Whenever any questions arise, our team is always at your service!
Kind regards, team BetterMe
Great app and amazing customer support!
21 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Nikita,
Thank you so much for leaving this comment.
We are always pleased to help with any questions that arise. And we greatly appreciate your kind feedback about the app as well as our service 😊️
Kind regards, team BetterMe
Signed up for a discounted 12 week…
Signed up for a discounted 12 week plan. I didn’t use it so don’t know if it’s any good. But after twelve weeks I get stung with a £97 charge for a subscription that I didn’t know I had signed up to. When I contacted the company and explained this they have refused to refund the money taken from my account. They have then had the cheek to repeatedly email me asking me to sign up for other “special” offers. Avoid this company and all of the other versions of BetterMe that you’ll find on trustpilot, they’re all the same scam.
Update - following my review on TrustPilot I have received a full refund for the unwanted subscription. Because of this I am happy to change my rating from 1 star to 3. As I said previously I don’t know how effective the programmes are and I no longer consider this to be a scam. However I should not have had to post a 1 star review to get my money back. Perhaps BetterMe should consider updating their refund policy.
15 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you for your feedback. We deeply regret the unfavorable impression you’ve formed concerning our services in this specific scenario. We make sure to highlight all pricing details at the checkout. Every customer receives a confirmation email with all details of the subscription after the first payment. And we are always open to any questions or requests prior to the purchase. We kindly ask that you take a moment to review your inbox and reply when it aligns with your schedule.
Looking forward to your reply.
Kind regards, Team BetterMe.
Better Me Customer service experience
Better Me tried very hard to resolve an issue I had. They provided a very satisfactory solution in the end.
12 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Leo,
Thank you for your review.
It has been our pleasure to assist you! We are delighted to know everything is resolved now.
Should you need any further assistance - just drop us a line.
Kind Regards, Team BetterMe
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