Better Removals Reviews 

163
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and office team are exceptionally polite, friendly, and supportive, making initial arrangements and quotes completely hassle-free. Consumers note that communication is clear, and the team is always accommodating with any schedule changes or special requests. People also appreciate the highly efficient moving service, observing that the crews work tirelessly to protect possessions and execute relocations smoothly. Reviewers consistently state they would gladly recommend this reliable removal business to anyone looking for a smooth, professional, and completely stress-free moving experience.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Service

Reviewers mention positive feedback about service, highlighting that the entire process from initial quotes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company was recommended by a friend as he was happy with their service and they didn't disappoint. From the start, Mike who surveyed the house to the lads that did all of the packing and lifting,... See more

Rated 5 out of 5 stars

We chose Better Removals instead of a slightly cheaper quote because of their family firm background, and we did not regret it. Our move was delayed by solicitors and BR were flexible and accommodati... See more

Rated 5 out of 5 stars

In what could have been the most stressful of times, the whole process was handled extremely well, from the initial quote from Mike to the 4-day packing and removal process lead by Ollie. The whole te... See more

Rated 5 out of 5 stars

I was so impressed right from when they arrived on the first day of packing. Polite, friendly and clean and tidy appearance. They took note of my requirements, took care of my possessions and work... See more


Company details

  1. Removals company

Written by the company

Commercial, Domestic & International Family owned Removals Company, with over 30 Years experience serving the People of London, Cambridgeshire, Hertfordshire, Peterborough & Essex. Making your Move Better


Contact info

4.9

Excellent

TrustScore 5 out of 5

163 reviews

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No recent history of asking for reviews

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4.9

All reviews

(163)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional company!

This company is exceptional!
From calling up to get a quote to collecting the empty boxes for recycling post move.
On the day of moving turned up on time and just got on with the task in hand in a very professional manner.
The crew were very friendly, exceptionally polite and seriously hard working.
Fantastic company and would recommend all day long.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Great staff, great service.

The staff were pleasant and got on with the work with enthusiasm. The staff accommodated few additional removal items without a fuss. The staff arrived on time and were fully prepared.

26 April 2024
Unprompted review
Rated 3 out of 5 stars

Never moved before so choose packing…

Never moved before so choose packing option.
The style of packing was rather erratic. Some excellent some just swiped off shelves and draws tipped into boxes so clothes were in with stationary. Still picking staples out of socks as a result. So no time saved. Kitchen and China all done nicely though. Boxes clearly marked bedroom/clothes were chucked into greenhouse underneath gardening bits

27 March 2024
Unprompted review
Rated 5 out of 5 stars

I can highly recommend Better Removals

I can highly recommend Better Removals. They were very professional from start to finish and removed a lot of the stress normally associated with moving our belongings. They were always a pleasure to deal with and conducted themselves with a great deal of professionalism. I would definitely use again

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Customer service at it's best

Moving to a new build property, l was concerned about the fact that l would only get 10 days notice of completion, and as this was likely to be very close to Easter, there could be problems arranging a convenient removal date. However. I needn't have worried. From start to finish the whole process went really smoothly and everyone l had contact with was very professional and reassuring.

On the day of the move Rick and Jack were brilliant. By the time l arrived at my new home, they had already been let in by my daughter, and had nearly finished unloading. Even my clothes had been transferred into wardrobes. (The wardrobe boxes really make the process easier)

This was customer service at it's best, and l would not hesitate to recommend Better Removals to anyone.

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Better Removals First Class Service

Better Removals First Class Service

Firstly a special mention to Geraldine who was very understanding of my issues leading up to the move.

Amazing service from start to finish on our move day! The team worked efficiently and quickly and helped us with things outside of the quote. Top effort team.

I highly recommend Better Removals to take the stress out of our mive

26 February 2024
Unprompted review
Better Removals logo

Reply from Better Removals

Afternoon Paul,

Thank you so much for taking the time to leave us such a lovely review. We are so pleased to hear that everything went well with your move and that we were able to alleviate some of the stress associated with moving.

We wish you all the best in your new home!

Kind Regards,

Better Removals

Rated 5 out of 5 stars

Very good personal service

Very good personal service, from the quote to communications with the office to the actual moving. The men who did the shifting were composed, efficient, friendly and courteous and just got on with the job. Ben, the driver, was excellent, getting the huge truck in and out of tight spots without mishaps.

27 February 2024
Unprompted review
Better Removals logo

Reply from Better Removals

Afternoon Victoria,

Thank you for choosing to move with Better Removals. We are so pleased to hear that everything went well with your move and that you were happy with the service you received. We have passed your lovely feedback onto the office staff and all crew members involved.

Wishing you all the best in your new home!

Kind Regards,

Better Removals

Rated 5 out of 5 stars

Excellent service

Excellent service, they were very accommodating as we had some issue with dates. They packed as well as the moved. Packing went really smoothly and really glad we let them pack. All items packed very securely and quickly. The move went really well the team were professional and friendly. Would definitely recommend and use again.

15 February 2024
Unprompted review
Better Removals logo

Reply from Better Removals

Afternoon Mark,

Thank you for taking the time to leave us a review. We are so pleased to hear that everything went well with your move and that the team were professional and friendly.

We have passed your wonderful feedback onto all members involved.

Wishing you all the best in your new home.

Kind Regards,

Better Removals

Rated 5 out of 5 stars

The initial survey was helpful… and the end move went smoothly!

The initial survey was very helpful with time to ask about the whole process and potential issues and what was included etc. The packing day went very well too and the two guys involved were excellent in both manner and capability and advice when appropriate or asked. The actual move day also went well and all involved worked hard and arrived at destination in time to offload essentials for the night as it was a two hour plus distance away. It is a stressful time for sure but definitely made easier by the experience and attitude and patience of those involved. No hesitation in recommending.

16 January 2024
Unprompted review
Better Removals logo

Reply from Better Removals

Afternoon Linda,

Thank you for taking the time to leave us such a wonderful review, we really appreciate your feedback. We are so pleased to hear that you were happy with the service you received from start to finish and that everything went smoothly. I have passed your lovely comments onto all the crew members involved.

We wish you all the best and hope you are settling into your new home well.

Kind Regards,

Better Removals

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service. Would definitely use again in the future.

22 January 2024
Unprompted review
Better Removals logo

Reply from Better Removals

Afternoon Dan,

Thank you for taking the time to leave such a lovely review. We are so pleased to hear that you were happy with the service provided.

We wish you all the happiness in your new home.

Kind Regards,

Better Removals

Rated 5 out of 5 stars

Totally professional service from start…

Totally professional service from start to finish, we used Better Removal for packing and removal. Great team.

25 January 2024
Unprompted review
Better Removals logo

Reply from Better Removals

Afternoon Paul,

Thank you for taking the time to share your recent moving experience. We really appreciate your feedback and are so pleased to hear that you were happy with the service received.

We hope you are settling into your new home well.

Kind Regards,

Better Removals

Rated 5 out of 5 stars

Better Removals are the best!

Better Removals are amazing! They bent over backwards to accommodate our move at very short notice.
All the staff I dealt with were very helpful, friendly and efficient.
Thank you to you all.

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Reliable, Trustworthy Removal Company

We needed to find a removal company to move us at short notice, and Better Removals really delivered (pardon the pun). Slava and the crew were extremely polite, friendly and worked incredibly hard. They took a lot of care to protect all of the surfaces in both houses, and avoid any damage, and even helped repair a fitting that was accidentally knocked. Everything was moved safely, and all furniture put back together. We couldn't have asked for any more. Geraldine in the office was great in handling our enquiry and arranging the move. Would highly recommend this company.

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Top marks for Tommy Don and Team

We couldn’t fault Tommy, Don and team. They worked hard all morning, checking in with us that all contents were ready to take and showed care with our belongings. Very courteous and helpful. I would highly recommend using their services again.

27 October 2023
Unprompted review

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