BetterSafeRadio.com Reviews 

993
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast shipping times, meticulous packaging, and the exceptional quality of the radio products received right out of the box. Many people also note that customer support is exceptionally helpful, friendly, and remarkably quick to answer technical questions and provide useful guidance. However, some people mentioned experiencing frustrating delays in receiving their orders or waiting much longer than initially expected for final delivery. A few reviewers additionally noted that postal delivery services could occasionally be slow, leaving buyers waiting anxiously for their packages to finally arrive at home.

What people talk about most

Product

Customers report a high level of satisfaction and delight with the product quality, describing the radios as... See more

Service

Reviewers highlight positive aspects of service, noting quick responses and helpful support. Customers... See more

Customer service

Users describe positive interactions with customer service, noting that support agents are friendly,... See more

Staff

Clients share positive opinions on staff, frequently praising the outstanding and friendly customer service.... See more

Delivery service

Reviewers express high satisfaction regarding the fast and efficient delivery service. Consumers consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mark is doing great things to deliver what Hams want in a radio not only for survival, but an all around daily unit! The UV9PX+ delivers outstanding quality and all the features you didn’t even know y... See more

Company replied

Rated 5 out of 5 stars

Every time that I have used BSR I have experienced very good pricing, quick response to my inquiries and lightening fast shipping. The products, mostly Wouxun brand radios, have been excellent and wor... See more

Company replied

Rated 5 out of 5 stars

Paid for codeplug. Expected download or in the mail. Never happened. Sent follow up email to BSR and haven’t heard back. CCard was charged. Think I fell through the cracks. UPDATE: I am happy to s... See more

Company replied


Company details

  1. Electronics store
  2. Hobby shop
  3. Security equipment

About BetterSafeRadio.com

Written by the company

The Best Deals on Commercial-Grade Wouxun, Ailunce, & Retevis Part 97 Amateur HAM, Part 95E GMRS, Part 95J MURS, Part 95B FRS & Part 90 LMR Emergency Two-Way Radios & Walkie Talkies, Scanners, Accessories, Custom Programming & Consulting for Preppers, Families, Overlanders, Recreation, Scouting, Off Roading, Business, Neighborhood Watch/Safety, Private Security, CERT, ARES, RACES, REACT, EARS, CAP, MARS, SKYWARN, NOAA NWS, AMSAT, Government, Public Safety, Disaster Preparedness, Civil Unrest & Survival SHTF Prepping.

Most people today take our modern communications system for granted and don’t realize that during a major “Act of God” like a natural disaster, civil unrest or the loss of the rule of law, which some refer to as a SHTF event (when the $hit Hits The Fan), or even what some speculate is a very real possibility in the modern age of warfare, an EMP (Electro-Magnetic Pulse) blast, these systems that we’ve come to rely on such as your cell/mobile phone, your home telephone and the Internet may become unreliable, or even completely inoperable. In fact, it wouldn’t even take a major disaster to disrupt your ability to get help – it could be something as simple as the power going out due to excessive heat or a strong solar flare, which has happened in the past, and that’s when you need an EmComm (Emergency Communications) solution.

When the SHTF, BetterSafeRadio than Sorry!

Contact info

4.8

Excellent

TrustScore 5 out of 5

993 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(993)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I wish I can make a comment about the…

I wish I can make a comment about the radio what I can tell your service is good. I don't anticipate the radio will be delivered to me until Monday the sixth in the afternoon. From what I hear from the online influencers; you're doing a good job

18 June 2026
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks for this Bruce. If you love your existing GX+, then you'll love the PX+ also. Feel free to revise this review and star-rating once you've had a chance to try your new radio. Cheers and Enjoy!

Rated 5 out of 5 stars

Customer support is excellent

Customer support is excellent. not only helpful in the evenings but also on the weekend until the issue was resolved

25 May 2026
Unprompted review
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks a bunch for this Beth, I truly appreciate it. Cheers and Be Safe!

Rated 4 out of 5 stars

Your products are great

Your products are great. Filling out your irder site is confusing. We had to wait 24 hours to see if our order went through.

24 May 2026
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Reply from BetterSafeRadio.com

Thanks for this Joe, I appreciate it and I'm glad you like your radio.

You should have received an order confirmation email in just a matter of minutes after you ordered, and also a tracking email when it was packed (the next day), and yet another when it was delivered. I have had problems with email being delivered to Hotmail accounts as they are notorious for improperly flagging messages as spam, so I suspect that's why you didn't get a notice right away. You can always email or message me though, day or night, and I will usually respond well within 24 hours, if not sooner, if there's ever a question.

Cheers and Enjoy!

Rated 5 out of 5 stars

Awesome radios from a great place BSR

These radios rock! This was actually a present for my stepson. I loved it so much for myself I figured I’m getting him one!

24 May 2026
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Reply from BetterSafeRadio.com

Thanks a bunch for this, I truly appreciate it and I'm glad you love the gear. Cheers and Be Safe!

Rated 5 out of 5 stars
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks a bunch for this Jake, I truly appreciate it and I'm glad I was able to help you out. Cheers and Be Safe!

Rated 5 out of 5 stars

Excellent customer service

If you’re new to this type of communication like me, the folks at BSR will give you full support, and fast. Outstanding customer service.

15 June 2026
Unprompted review
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks a bunch for this Eric, I really do appreciate it, and your business. Cheers and Be Safe!

Rated 5 out of 5 stars

Outstanding customer service.

The customer service was excellent and I've received the radio on time. The radio works well and the pre programed channels are awesome.

24 May 2026
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks so much for this Charles and I'm glad you found the pre-programming helpful. Cheers and Be Safe!

Rated 5 out of 5 stars

Great website

Nice website, good response time. Knowledgeable description of product.
Shipping was fast if in stock.

24 May 2026
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks a bunch for this Doug, I really appreciate it. Cheers and Be Safe!

Rated 5 out of 5 stars

My purchase of the Wouxun KG-UV9PX has been top notch!

My purchase of the Wouxun KG-UV9PX has shown to be a premier hand held radio with all the operating features and settings that makes the HT radio a pleasure to use. Expanding the xmit frequencies was a bonus to support my wide split out-of-band MARS repeater ops. My few usage and spec questions were answered with authority and purchasing appropriate supporting radio add-ons added to the experience.

20 May 2026
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks a bunch for this detailed review Franklin, I really appreciate it and I'm glad the PX is working out well for you. Cheers and Be Safe!

Rated 5 out of 5 stars

I’ve always had a good purchase…

I’ve always had a good purchase experience with BetterSafeRadio. I’ll be making yet another purchase here very soon.

18 May 2026
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks a bunch for this Tim, I really appreciate it and I look forward to doing business with you again soon. Cheers and Be Safe!

Rated 4 out of 5 stars

Overall

Overall, exactly as advertised. Radio performs well when listening and using one band. When two signals come in simultaneously there will be crackling on the speaker. This should be corrected to allow only one channel opening up the speaker at a time. You can’t follow two conversations walking over each other anyway.

24 April 2026
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Reply from BetterSafeRadio.com

Thanks for this Dave, I appreciate it. The UV9PX+ has a Menu Function called S-MUTE "Speaker Mute" where you can customize the dual-receiver performance. You can have it operate more like a dual-watch radio if preferred. It's true, with 2 very strong signals coming in on both receivers, it can overload the audio circuit a little bit. Cheers and Enjoy!

Rated 5 out of 5 stars

Great product

Great product, fast shipping, easy order process. Happy customer

27 April 2026
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Reply from BetterSafeRadio.com

Thanks a bunch for this John, I really appreciate it and I'm glad you're happy with everything. Cheers and Be Safe!

Rated 5 out of 5 stars

Radio was as advertised

Radio was as advertised. Very satisfied.

24 April 2026
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks a bunch for this James, I really appreciate it. Cheers and Be Safe!

Rated 5 out of 5 stars

Mark is great

Mark is great. Will definitely be purchasing from him again. I love the KG-UV9PX+, hate to say it, more than my Yaesu FT-5D. Different radios, but I seem to grab the UV9PX+ more.

23 April 2026
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks so much for this, I really appreciate it and I'm glad you love your PX+. Cheers and Be Safe!

Rated 5 out of 5 stars

Ordering

The entire ordering process

20 April 2026
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks a bunch for this Robert, I really appreciate it. Cheers and Be Safe!

Rated 5 out of 5 stars

absolutely fantastic company

absolutely fantastic company. Good options, good site organization. I only wish they had mobile units and base stations

19 April 2026
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks so much for this James, I truly appreciate it. I am hoping to offer some mobile radio options in the near future, just as soon as I find one that passes my tests. Cheers and Be Safe!

Rated 5 out of 5 stars

Buy Now!

Mark is doing great things to deliver what Hams want in a radio not only for survival, but an all around daily unit! The UV9PX+ delivers outstanding quality and all the features you didn’t even know you needed! I am so impressed with the power, audio quality, and dual scan features. I strongly encourage anyone starting out in radio and experienced users to buy a radio from Better Safe! You will not be disappointed!

11 March 2026
Unprompted review
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Wow! Thanks so much for this awesome review Adam, I truly appreciate and I'm really glad you love your PX+. Cheers and Be Safe!

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