Better Tax Relief Reviews 

468
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for handling stressful tax situations with great care and professional dedication. Reviewers highlight exceptional communication, noting that helpful agents respond quickly and explain complex financial processes clearly. However, some customers also noted frustrations regarding payment structures and a lack of ongoing communication after initial fees were charged. A few people felt that the service failed to deliver expected resolution results despite significant financial costs. Consumers reported being left confused and facing difficult financial situations after long periods of waiting without proper updates.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their knowledgeable,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting knowledgeable and personable agents... See more

Service

Consumers find service to be a mixed experience, as some reviewers express deep frustration over unexpected... See more

Response time

Users describe positive interactions with response time, frequently praising staff members for being prompt... See more

Payment

Clients share profound dissatisfaction regarding payment, stating they keep getting bills from the IRS while... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Situation was kind of overwhelming to me before I began speaking with Giovanny! Once we started proceeding with the process, like we were best friends taking some of the pressure off my shoulders just... See more

Company replied

Rated 5 out of 5 stars

I was directed to Better Tax Relief by another company, and it was the wrong referral. Alexander Reymundo was patient and very helpful. I'm 80 years old and retiring, and Alex made an appointment with... See more

Company replied

Rated 5 out of 5 stars

Better Tax Relief is helping me with my IRS tax situation. I unintentionally made a financial mistake which ended up affecting my taxes. Malaika is the professional assisting me. She has been so helpf... See more

Company replied

Rated 5 out of 5 stars

I recognize that an unexpected problem occurred in house with the loss of Colin. I have nonidea when that occurred. I wish I had heard of this sooner, but such had nothing to do with Malaika Naqv... See more

Company replied


Company details

Written by the company

"We at Better Tax Relief have years of experience and are pleased to have served all over the nation. We have assisted thousands of people, families, and companies in dealing with IRS concerns without losing sleep over the finer points. Whether you owe money to the IRS, have unfiled returns, are under audit, or have other tax problems, we are here to safeguard your interests. Rest assured that we are here to defend you if you feel that matters with the IRS or the State are already difficult."


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

468 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(468)

136 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Alex Reymundo was very helpful…

Alex Reymundo was very helpful understanding and knowledgeable about my concerns and very professional and caring in addressing my situation and helping me to provide me answers to what I needed to do and take care of.

19 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Peter, we’re glad Alex took the time to really understand your concerns and give you clear answers on what needed to be done. Having someone who can bring both knowledge and genuine care to a difficult tax situation can make a big difference. Thank you for recognizing his work!

Rated 5 out of 5 stars

Malaika was very kind and helpful…

Malaika was very kind and helpful through the process.

18 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

We appreciate you sharing this, Allison! It’s great to know Malaika’s kindness and willingness to help stood out throughout the process. We’ll make sure your kind words get passed along to her.

Rated 4 out of 5 stars

It would be helpful if there was more…

It would be helpful if there was more communication. Receiving more letters from the IRS and sitting here worrying daily about whether I will get a paycheck or if they are going to take my money (leaving me destitute) without any reasons. Getting a text doesn’t help to alleviate my stress and anxiety

18 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

KB, we apologize that the communication you’ve received has left you with unanswered questions and added worry about your situation. We understand how important it is to know where things stand. Please reach out to our team so we can take another look at your case and provide you with an update.

Better Tax Relief: (866) 562-1216

Rated 4 out of 5 stars

Great people

Great people, just wish I had a little more communication through the process. I'm busy and don't always get right back, which is my own fault, my business keeps me out late most days.

18 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Eric, thank you for the kind words about our team and for being candid about the communication. We appreciate your feedback and know staying connected can be difficult with a busy schedule. We’ll continue working to make the process easier to follow and keep you better informed along the way.

Rated 5 out of 5 stars

Respect and kindness


Yes Malaikiawas very professional and was very knowledgeable of her job assisting me super polite she made this process very easy non stressful for me a wonderful lady.

17 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Torrey, thank you for the wonderful feedback about Malaikia! We’re glad her knowledge, professionalism, and kindness helped make the process easier and less stressful for you. We’ll be sure she knows how much you appreciated her help.

Rated 3 out of 5 stars

I like service with customer service …

I like service with customer service representative Alex Reymundo. He really help me relieve some stress that Jason Gray has been putting me through. He try to be helpful to me in a situation that was above his department. He's a people's person.

15 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Hi David, we appreciate you recognizing Alex and the effort he made to help with your situation. Even though your concerns extended beyond his department, it’s great to hear he did what he could to assist and help relieve some of the stress you were experiencing. If your still in need of further assistance, please feel free to reach out to us at the phone number down below.

Better Tax Relief: (866) 562-1216

Rated 5 out of 5 stars

Alex Reymundo Was extremely helpful

Alex Reymundo Was extremely helpful, clear and knowledgeable! I was worried and he helped me calm down and clarified the status. Great part of the team.

14 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Paul, we’re happy Alex was able to bring some clarity to your situation when you were feeling worried. Knowing where things stand can make a big difference, and we’re glad his knowledge and guidance helped put you more at ease. Thank you for the kind words!

Rated 5 out of 5 stars

Every question and concern I had it got…

Every question and concern I had it got answered in a timely manner and I really appreciate that

14 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Eric, we’re glad you were able to get clear answers to your questions and concerns without having to wait around. Thank you for taking the time to share that with us!

Rated 5 out of 5 stars

Very good customer service and care for…

Very good customer service and care for my needs. Thanks a lot you guys.

10 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Thank you, Cheryl! We really appreciate the kind words about the care and service you received. It means a lot to know you felt well supported by the team.

Rated 5 out of 5 stars

Aime Nunez is good with responding to…

Aime Nunez is good with responding to my inquiries and questions. She is always helpful and pleasant when I speak with her.

31 July 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

It’s great to hear Aime has been responsive, helpful, and pleasant whenever you’ve had questions. We appreciate you taking the time to recognize the way she’s supported you throughout the process!

Rated 4 out of 5 stars

Working with the people like Aime made…

Working with the people like Aime made this challenge go very smoothly always with fast, responsive answers. I will continue this review after I receive the outcome.

3 December 2025
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Donald, we’re glad Aime has been responsive and helped make the process go smoothly for you so far. We appreciate you sharing your experience and look forward to continuing to support you through the outcome.

Rated 4 out of 5 stars

Amie was great to work woth

26 June 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Thanks for the kind words, Steven! We’re happy to hear Aime was great to work with and appreciate you taking the time to recognize her.

Rated 5 out of 5 stars

Great customer service!

Great customer service!! Aime is who you want, she is prompt in returning emails and texts; she can also make sense of IRS-speak and will answer all your questions until you are satisfied.

29 July 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Hi Cindy, making complicated information easier to understand is such an important part of the process. It’s great to know Aime has been quick to respond and willing to answer every question you’ve had. Thank you for the wonderful feedback!

Rated 5 out of 5 stars

Very detailed to whatever the needing…

Very detailed to whatever the needing issues insure you getting the proper services.
This is best company to use for taxes.

4 May 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

We appreciate you sharing this, Douglas and Bella. Our goal is to understand the details of each situation so we can provide the right support and services. Thank you for recognizing that effort!

Rated 4 out of 5 stars

How long the process takes

N/A they take all past tax forms

7 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Thank you for sharing your feedback, Jannie. We know the timeline and steps involved in the process can raise questions, and our team is always available to provide clarification along the way.

Rated 5 out of 5 stars

They were quick and polite was an easy…

They were quick and polite was an easy process..lots of follow ups till the end. Never had any worries.

7 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

It’s great to hear the process felt easy and worry-free, Mark. We’re especially glad our team stayed in touch and kept you updated all the way through. Thanks for taking a moment to share your experience!

Rated 5 out of 5 stars

Aime made a rapid reply and saved me a…

Aime made a rapid reply and saved me a great deal of stress.

7 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Li, sometimes a quick response can make all the difference when something is weighing on you. We’re happy Aime was there when you needed her and helped take some of that stress off your shoulders. Thank you for letting us know!

Rated 5 out of 5 stars

Aime of BTR is helpful and courteous…

Aime of BTR is helpful and courteous always. She had ensured that my tax filings were completed and answers all my questions in a positive way.

7 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

We love hearing how consistently Aime has been there for you, Dawn. From making sure your filings were completed to answering your questions along the way, it sounds like she’s taken great care of you. We’ll be sure to pass along your kind words!

Rated 5 out of 5 stars

Aime and the whole team were very…

Aime and the whole team were very helpful and responsive throughout the whole process. They made everything easy to understand and answered all my questions

16 July 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Thank you, Marc! We’re pleased that Aime and the team kept things understandable and were readily available whenever you had questions. We appreciate you trusting us throughout the process.

Rated 5 out of 5 stars

Aime has been great

My rep Aime has helped me every step of the way in my tax redemption journey. Every letter I have received, she has walked me thru what I need to do. I appreciate her service and her time helping through the process. Thank you Aime.

23 July 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Stanley, it means a lot to hear that Aime has been by your side every step of the way. Receiving tax letters can bring plenty of questions, and we’re glad you’ve had someone you can rely on to walk you through what comes next. We’ll make sure Aime sees your appreciation!

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