Better Tax Relief Reviews 

468
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for handling stressful tax situations with great care and professional dedication. Reviewers highlight exceptional communication, noting that helpful agents respond quickly and explain complex financial processes clearly. However, some customers also noted frustrations regarding payment structures and a lack of ongoing communication after initial fees were charged. A few people felt that the service failed to deliver expected resolution results despite significant financial costs. Consumers reported being left confused and facing difficult financial situations after long periods of waiting without proper updates.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their knowledgeable,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting knowledgeable and personable agents... See more

Service

Consumers find service to be a mixed experience, as some reviewers express deep frustration over unexpected... See more

Response time

Users describe positive interactions with response time, frequently praising staff members for being prompt... See more

Payment

Clients share profound dissatisfaction regarding payment, stating they keep getting bills from the IRS while... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Situation was kind of overwhelming to me before I began speaking with Giovanny! Once we started proceeding with the process, like we were best friends taking some of the pressure off my shoulders just... See more

Company replied

Rated 5 out of 5 stars

I was directed to Better Tax Relief by another company, and it was the wrong referral. Alexander Reymundo was patient and very helpful. I'm 80 years old and retiring, and Alex made an appointment with... See more

Company replied

Rated 5 out of 5 stars

Better Tax Relief is helping me with my IRS tax situation. I unintentionally made a financial mistake which ended up affecting my taxes. Malaika is the professional assisting me. She has been so helpf... See more

Company replied

Rated 5 out of 5 stars

I recognize that an unexpected problem occurred in house with the loss of Colin. I have nonidea when that occurred. I wish I had heard of this sooner, but such had nothing to do with Malaika Naqv... See more

Company replied


Company details

Written by the company

"We at Better Tax Relief have years of experience and are pleased to have served all over the nation. We have assisted thousands of people, families, and companies in dealing with IRS concerns without losing sleep over the finer points. Whether you owe money to the IRS, have unfiled returns, are under audit, or have other tax problems, we are here to safeguard your interests. Rest assured that we are here to defend you if you feel that matters with the IRS or the State are already difficult."


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

468 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(468)

136 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Maleia,was very helpful and supportive…

Maleia,was very helpful and supportive with all of my tax needs-I recommend her services to my other truckers

26 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Lloyd, we appreciate you recommending Maleia to your fellow truckers. We’re glad you’ve found her support so valuable, and we’ll be sure she knows you gave her a shoutout!

Rated 5 out of 5 stars

Melia was very efficient and…

Melia was very efficient and communicated details well

26 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Thanks for taking a moment to recognize Melia, Tunesha. We’re pleased she kept things efficient and made the details easy to follow.

Rated 5 out of 5 stars

Malaika was very timely and professional

Malaika was very quick and professional I like the fact that she's on top of things it reassures me

25 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Having Malaika stay on top of everything has clearly given you some welcome peace of mind, Gordon. We appreciate your confidence in her and the five-star review!

Rated 5 out of 5 stars

Maleia is a true professional

Maleia is a true professional! She was very thorough and a pleasure to work with.

25 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

It’s always great to hear from someone who enjoyed working with a member of our team. Maleia will be happy to know you appreciated the care and attention she brought to your experience. Thanks, Robert!

Rated 5 out of 5 stars

Maleia was very polite

Maleia was very polite, professional and knowledgeable

25 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

We’re happy to hear Maleia made such a positive impression, Angeline. Having someone knowledgeable and professional on your side can make all the difference. Thank you for the five stars!

Rated 5 out of 5 stars

Malaika with Bettertaxrelief

Malaika with Bettertaxrelief has been exceptional from the beginning with keeping me updated and always replying quickly to any questions and information needed. They have been our go to tax relief since 2021. Recommend them highly.

25 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Your continued trust in Better Tax Relief since 2021 means a great deal to us, Doug. We’re especially glad Malaika has been so dependable whenever you’ve needed assistance. Thank you for sticking with us and for the recommendation!

Rated 5 out of 5 stars

She went above and beyond after I was…

Malaikia went above and beyond after I was rude she has help me so much

23 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Matthew, we really appreciate you taking the time to share this. We’re glad our team continued working with you and was able to provide the help you needed. Thank you for the kind review!

Rated 5 out of 5 stars

Really on top of things and polite…

Really on top of things and polite didn't get aggravated at me was always really professional the lady I spoke with was real easy to understand Maleia did a good job of helping me understand what was happening

14 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Being able to understand what’s happening throughout the process is important, Ken. We’re glad Maleia made things easier to follow and gave you the patience and attention you needed. We appreciate your feedback!

Rated 5 out of 5 stars

Alex Nguyen helped me tremendously

Alex Nguyen helped me tremendously. He answered me very fast got me all the information I needed very quick I would recommend him 100%

24 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Thanks for recognizing Alex, Kami! We’re glad he was responsive and made sure you had the information you needed. Your recommendation is greatly appreciated.

Rated 1 out of 5 stars

Better tax relief: should be amateur scammed tax relief

It will be hard to be constructive with this. Because I paid 500 for my very simple tax situation to be resolved. Then I get messages saying they are going to terminate my case and inform the irs I don't want to resolve my tax problem. Then get aggressive calls demanding 2000$ or basically a tax lien and prosecution will follow. I am just ashamed I was taken for first 500. I should have known it was a scam. The guy was so ridiculously obvious with his threats that I knew I had been taken after initial payment. Better tax relief in my opinion should not be able to do what they do legally. They are scammers

20 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Mike, we’re very concerned to hear about your experience and the nature of the conversations you described. We take your allegations seriously and would like the opportunity to review your account, including the communication surrounding your case and the payments you referenced. Please contact our team directly so we can investigate what occurred and address your concerns.

Better Tax Relief: (866) 562-1216

Rated 5 out of 5 stars

Malaika Naqvi

Malaika Naqvi has been extremely helpful to me during this whole ordeal....she's been great!

14 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Rebecca, thank you for recognizing Malaika! We know dealing with tax matters can be a lot to navigate, so we’re glad she’s been such a helpful presence for you throughout the process. We’ll make sure she hears your kind words!

Rated 5 out of 5 stars

Malaika was very helpful and took care…

Malaika was very helpful and took care of what I needed.

21 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Thanks, Chad! We’re glad Malaika was able to help with exactly what you needed and get things taken care of for you. We appreciate you taking a moment to recognize her!

Rated 5 out of 5 stars

Malaika Naqvi has been spot on during…

Malaika Naqvi has been spot on during this process and keeping me up to date on each step of the way. I greatly appreciate her honesty and her commitment to helping take care of the customer. Since I’m paying over $10,000 for your services, someone should see to it that she gets a favorable raise as she walks me through this process. She has been remarkable and her communication skills with me have been impeccable! Thank you Malaika for all that you help me with! Your honesty goes a long way as I lock on some of my friends about the great work that Better Tax Relief is doing. Thank you! Bryant Jones

21 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Shelley & Bryant, what an incredible compliment for Malaika! We’ll definitely make sure she sees your kind words and its clear she made a big impact. Thanks for choosing Better Tax Relief, and for recommending us to your friends. We wish you all the best!

Rated 5 out of 5 stars

It was ok no complaints

It was ok no complaints

20 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Thanks for the five stars, Brad! We’re glad everything went well and that you had no complaints along the way. We appreciate you choosing Better Tax Relief!

Rated 5 out of 5 stars

Malaika was very helpful and very fast…

Malaika was very helpful and very fast at finishing my taxes

19 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

That’s great to hear, Deana! Getting your taxes taken care of quickly while still making sure you have the help you need is exactly what we want. We’ll be sure Malaika knows how much you appreciated her work!

Rated 5 out of 5 stars

Alex Reymundo has helped me diligently…

Alex Reymundo has helped me diligently I am happy to work with him he is so helpful and always makes me feel better about any situation a great person

19 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Andre, this says a lot about the support Alex has provided you. Tax situations can bring plenty of questions and uncertainty, so knowing he consistently helps you feel better about things means a lot to our team. We’re grateful to have him working with you!

Rated 5 out of 5 stars

Malaika is wonderful

Malaika is wonderful. She's pro and very good at her job, carrier. Thanks Malaika. Also she is kind I like her spirit. Jesse Collinge.

19 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

We love hearing this, Jesse! Malaika clearly made an impression not only with her professionalism, but with the kindness and positive attitude she brought to working with you. Thank you for giving her such a thoughtful shoutout!

Rated 5 out of 5 stars

Malaika has been wonderful to work…

Malaika has been wonderful to work with. She is prompt with responses and receiving input. Can’t wait to get this tax stuff settled and get this behind me. Looking for great things from the team.

19 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Thank you, Jerry! We know you’re ready to get the tax situation behind you, and we’re glad Malaika has been responsive and on top of things as the process moves forward. We appreciate your confidence in her and the rest of the Better Tax Relief team!

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