Betti1 Reviews 326

TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the payment process, particularly regarding withdrawals, which they found difficult and slow, contrasting sharply with the ease of depositing funds. People also reported issues with the website, citing glitches and a decline in quality after updates, leading to a frustrating user experience. Some people were dissatisfied with customer service, describing it as unhelpful and providing generic responses, especially concerning withdrawal issues. However, a few other people also felt that customer support was quick and helpful, particularly with account verification. While some customers enjoyed the game selection and found the games profitable, others felt the gameplay was poor, with low win rates and a lack of engaging bonus rounds.

What people talk about most

Payment

Consumers find payment to be a source of frustration, primarily due to significant delays and difficulties... See more

Website

Reviewers highlight negative aspects of the website, with many expressing dissatisfaction. Customers report... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some customers praise the friendly,... See more

Refund

Customers had ambiguous experiences with refund. Many reviewers express frustration over prolonged withdrawal... See more

Product

Users describe ambiguous interactions with the product. While many customers appreciate the huge variety and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have been playing for a while now to the point I’m a vip member. But the banking issues with money being taken from my account but not reaching my player account has happened multiple times. I enjoy... See more

Company replied

Rated 2 out of 5 stars

The bonuses are a nice gesture, but the slow withdrawal process ruins the whole experience. The thrill of a win is gone when you have to wait for so long to get your money.

Company replied


Company details

  1. Casino
  2. Gaming services

Written by the company

About us Betti1 Casino was actually built by people who love to play. People who, after years of working behind the scenes in the gambling industry, realized that most sites feel a bit robotic and "one-size-fits-all." So, they took things into their own hands and decided to change that with one simple goal - Create a transparent, energetic space where professional experience serves users’ passion for the game ! Moreover, here at Betti1, we believe rewards should actually mean something. So our promotions are built around you - our users —timed and tailored to each and every specific playstyle. That way either you play for fun or play to win big, we make sure the perks match the energy you bring. That’s why at Betti1, everyone is their own VIP. Our game library is just as hand-picked as our rewards. We’ve filled it with the world’s best slots and live casino games, choosing every title for its fairness and entertainment value. And all that backed with a rock-solid, secure system, offering a wide range of trusted payment methods, and handling everything in the background so you can stay focused on the fun. Betti1 is a platform built by players, for players, where safety and excitement go hand-in-hand


Contact info

2.1

Poor

TrustScore 2 out of 5

326 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Do not use this site complete joke…

Do not use this site complete joke deposits go to different accounts evry time can’t withdraw it’s a con ….. please do not use and also tried to cancel account via email and can’t customer service is also a joke

14 September 2024
Unprompted review
Betti1 logo

Reply from Betti1

Hi Thomas,
All deposits and withdrawals are processed through secure, regulated channels. Could you share more details about the issue you encountered? We’d be happy to investigate further. Regarding your account cancellation, please email us again at support@betti1.com, and we’ll ensure your request is handled promptly.

Rated 5 out of 5 stars

I’m not to sure they are going to pay me or not

I been playing on this casino for a week now I won 2-3 times and cancel the withdrawal every time and loosing it and after I been read the reviews on here I make another withdrawal £2000 and I will not cancel it I want to wait to see you will get pay or not it’s day 3 for waiting now still pending I will update later if I get pay.
Update
I got pay today 16/09/24 then I change my review to 5 start this casino is ok for me

12 September 2024
Unprompted review
Betti1 logo

Reply from Betti1

Hi TH2,

Thank you for the update. Usually the International withdrawals do take few banking days so we are happy to see you got your withdrawal and all is well. Thank you for updating the review!
We appreciate your patience. Please contact support@betti1.com for a gift.

Have a wonderful day!

Rated 1 out of 5 stars

They don’t pay and make every excuse…

They don’t pay and make every excuse under the sun as to why they are delaying your payment - do yourself a favour and wipe your ass with your cash rather than play on this scam casino site - AVOID

8 September 2024
Unprompted review
Betti1 logo

Reply from Betti1

Hi customer 3,

Did you get your withdrawal yet? We have been operating for years and have countless happy customers. Yes, in the past month there has been a backlog and maybe we have been slower that usual but payments always go out. We have recently hired few more payment agents and now trained them, which will help speed up the verification process and payment speeds.

Can you be more specific as to what the issue is? Have you been asked to verify your identity and have you provided the necessary documents for the KYC process?

Please get in touch with our team via support@betti1.com and we'll act quickly to solve any issue you might have.

Rated 5 out of 5 stars

Best website

Best website, nice bonus

27 July 2024
Unprompted review
Betti1 logo

Reply from Betti1

Thank you for sharing your experience Daiva!
We're glad you're enjoying the bonuses. As a token of our appreciation, please reach out to support@betti1.com, and we’ll send you a gift!
Have a fantastic day!

Rated 5 out of 5 stars

No problems.

As with all online casinos there will be a large amount of people just hacked off because of a loss, I can honestly say I have no issues with this site whatsoever, all casinos need documents and will need to be verified etc, so if you don't want the hassle of going through this if you've reached a cashout stage, do all your documents first and get them verified ready for when you get lucky. I have withdrawn from this site 6-7 times with no issue and always processed within the 48hrs stated but as mentioned if your documents aren't up together then of course it will take longer. never spoke with support as have had no need to so can't comment there , but emails are clear and to the point regards what is required to verify your account , so moral of the story to get your withdrawals processed within 48hrs get your documents done.

21 August 2024
Unprompted review
Betti1 logo

Reply from Betti1

We’re happy to hear about your positive experience and that the withdrawal process has been smooth for you. Thanks for the great tip on getting documents ready—pre-verification really does make things faster! If you ever do need anything, our support team is always here to help. And as a thank you for your kind review, feel free to reach out to support@betti1.com for a gift!
Best of luck, and have a great day!

Rated 1 out of 5 stars

Awful

Awful. You don’t win a penny. DO NOT USE. Awful gameplay, lags and stops working half the time. Customer service team awful. Fraudulent and corrupt casino

11 August 2024
Unprompted review
Betti1 logo

Reply from Betti1

Hi there,
We’re sorry to hear about your experience. Could you please provide more information about the issues with the gameplay or customer service you encountered? We’re constantly working to improve and would love the opportunity to make things right. Please reach out to support@betti1.com, and we’ll investigate your concerns.
Looking forward to resolving this!

Rated 3 out of 5 stars

NOT... a fake site

I say not fake as i have made a few small withdrawals.. but what i will say is this if u are looking for big wins please pass this site by..u will not get it here pay outs are minimum as are any bonus games while game playing and if u are lucky enough to get an ingame bonus it too will be a minimum pay out u will always lose more than you actually can win this is a genuine review of the site its not a case of ive lost and im not happy.. i have been playing the site for months now and i completely understand the concept of gambling u win u lose etc but on this site ur loss will be so much more...also be aware of their deposit methods as my sister deposited twice on sign up and the miney never made it to her account BUT it was taken from her bank...she was told by customer chat service the money would bounce back to her account in 5 working days but this was not the case at all and because they use outside payment methods she never got the money refunded so just be aware of this before u decide to deposit.And when i say very minimum rate of pay on games i mean you can deposit multiple times and get like 10%of your total deposits back in wins(not always the case but mostly that scenario)

8 August 2024
Unprompted review
Betti1 logo

Reply from Betti1

Hi PG, thank you for your review.

As you are saying yourself there are good and bad days when it comes to winnings and loses. Lets hope it turns for you as soon as possible!

Regarding your sisters account, please inform her to contact our support team with any questions regarding her missing deposits, they will be happy to assist and credit the funds if needed.

Rated 1 out of 5 stars

Withdrawal request has been declined…

Withdrawal request has been declined for the 5th day in the row now . Thus company are clueless they will try and try and try to make you spend the money you want to withdraw by declining 3 or 4 times hoping your hike to say bugger it I will just use it . The stress they put on there customers are relentless. Please please avoid this scamming site they don’t and u repeat they don’t approve your withdrawals it’s fraud

3 August 2024
Unprompted review
Betti1 logo

Reply from Betti1

Hi Scott! Thank you for your review. Could you please contact our support team directly related to your declined withdrawal? I can assure you that we do not decline any withdrawals that shouldn't be declined. There must be a reason for the Payment team to decline them and the support team will be able to inform and assist you in such matter. Wish you a great day!

Rated 5 out of 5 stars

Great customer service by Julian Davies 21/07/2024

I’m more than happy with this site, their customer service is spot on, which makes the gambling experience far more enjoyable, by Mr Julian Davies.

21 July 2024
Unprompted review
Betti1 logo

Reply from Betti1

Hi Julian,
Thank you so much for your kind words! We're thrilled to hear that our customer service has made your experience more enjoyable. As a token of our appreciation, please reach out to support@betti1.com to claim a gift from us!
Have a wonderful day!

Rated 1 out of 5 stars

Had a few hundred euros to withdraw

Had a few hundred euros to withdraw, but was asked for far to much personal information, went back on and played until i lost it. Happy to do so! Won’t be back!

12 July 2024
Unprompted review
Betti1 logo

Reply from Betti1

Hi Allan,
We understand that the verification process can be a bit detailed, but it’s there to ensure safe and secure transactions for all our players. We’d love to look into this further to ensure everything is in order for future withdrawals. Please get in touch with us at support@betti1.com, and we’ll be happy to assist.
Looking forward to resolving this with you!

Rated 1 out of 5 stars

Sneaky Company

Sneaky Company, Do not use. They let you deposit just fine, with no mention of a minimum withdrawal limit on the sign up process. However once you've deposited, played, and go to withdraw you'll find that the minumum withdrawal is 100 euros. and the only way to withdraw is to deposit and play through that amount. Very sneaky underhand tactic, they know exactly what they are doing, but hide behind a one line sentence in the terms and conditions when questioned. DO NOT USE THIS COMPANY.

9 July 2024
Unprompted review
Betti1 logo

Reply from Betti1

Hi Matt. Thank you for your review. The terms and conditions on our site are something you do accept upon creating the account with us. We will always follow our terms and conditions. In your case i don't know exactly what happened as i cant locate your account without any details but im sure if you need any further help you can reach out to our support team and they will assist you further. Wish you a great day!

Rated 1 out of 5 stars

It's fake..

It's fake... Don't let you to widraw you're money.

6 July 2024
Unprompted review
Betti1 logo

Reply from Betti1

Hi, Please elaborate on this as we do pay out all legitimate winnings when customer requests a withdrawal. If you need further assistance with requesting a withdraw please reach out to our customer support team. Have a great day

Rated 4 out of 5 stars

Sceptical but came through.

Very good, I’m on gamstop and have tried many, this one I ensured I fully verified everything. I love the fact you can do all the cool shot like feature spins and auto play. Up to now I have withdrawn 2000 euro. Took 4 days to come and ended up being around 1600gbp. The a further 300 euro. 36 hours to pay. And then I’ve just withdrawn a further 2k today

Obviously I have deposited a fair amount and I’d consider myself evens which let’s face it is good.
The only gripe I have is the fact you can cancel your withdrawal which starts the clock ticking for authorisation again. Apart from this I really enjoy this casino, being honest when I’ve played on sky vegas and bettered etc they don’t pay as well as this.

Fully verify your account, use bonus feature spins, I’d advise not to accept any bonus unless it’s wager free, and do not cancel your withdrawals and I’m sure you’ll enjoy this casino. Customer support is top class and takes minutes to respond. Very good imo.

6 July 2024
Unprompted review
Betti1 logo

Reply from Betti1

Hi Mike,
Thank you for your detailed review, and we're happy to hear that you've enjoyed your time with us! We understand the concern about canceling withdrawals and how it affects the process, and we appreciate your feedback. It's great to know that you've had positive experiences with both the games and customer support. As a thank you, please contact support@betti1.com to receive a gift from us!
Best of luck and happy gaming!

Rated 1 out of 5 stars

This site is so unfair......takes all…

This site is so unfair......takes all the time ...customer support are always telling you to deposit for a bonus..but you never get a bonus.....if so 20 free spins and you don't ever nothing....its always Kim on customer support..late shift .....always takes 5 mins to answer any questions......so unprofessional......never played on a site like this ........its sooo bad ..

30 June 2024
Unprompted review
Betti1 logo

Reply from Betti1

W're actively revisiting earlier feedback to make sure we resolve any outstanding issues and we're sorry to hear about your frustration. We understand that your experience wasn’t as expected.
Regarding bonuses, they are often subject to specific terms and conditions, which might explain the confusion. If you feel that your issue wasn't resolved by now, please reach out to support@betti1.com, and we’ll be happy to look into it for you.

We also understand the delay in customer support responses can be frustrating, and we’re working on improving our service. Your feedback is helpful, and we will use it to improve.

We appreciate your patience as we aim to provide a better experience!

Rated 1 out of 5 stars

Dick Turpin With Less Charisma

They put every barrier in the way to prevent you withdrawing any winnings - I even opened a Bitcoin account when they kept informing me that I could not withdraw to the card I had used to deposit, that three bank accounts I linked had failed the transfer and that my Bitcoin address had also failed. They also introduce trickery to distract you when you are playing slots by showing your credit as something like £10,000 (when you know it is about £50) so that (unless keeping up with sharp mental arithmetic) you never know your balance until you have tun out of funds. At least Dick Turpin had the grace to conceal his face when he was robbing you senseless - Betti is front stage and centre. AVOID AVOID AVOID.

29 June 2024
Unprompted review
Rated 5 out of 5 stars

A very reasonable casino

As a British player who is on gamstop on the uk sites I signed up to betti however I did not make a deposit as they only accept visa and not instant bank transfer (my visa is gambling blocked). However they did offer me free spins every now and then which I would play. On one of these occasions I won over £100, I wagered the funds and still ended up being able to withdraw £100. They did not ask for I.d like most gambling sites to so i didn't have to wait for my account to be verified. Withdrawal time was quick for an outside UK site. It was pending for about a day and hit my account the next day. I very much recommend. Shame I can't deposit.

14 June 2024
Unprompted review
Rated 1 out of 5 stars

dont even bother they will rinse you…

dont even bother they will rinse you for every penny you have, and do the whole "We have to take our time with withdrawls, yeah they know who i am, nathan, and be sure they wont forget I will make sure they're shut down by the end of the year.

14 June 2024
Unprompted review
Rated 1 out of 5 stars

It's the same as alot of casinos sky…

It's the same as alot of casinos sky Vegas Ladbrokes virgin it's incredibly difficult to win much at all even on a higher stake. Yes all these sites insist that all slots are random etc which we all know is a complete utter lie they obviously have control on who they pay out too. Avoid this site will never win anything substantial to withdraw always giving you below £99 so you can't withdraw. Avoid !!!

12 June 2024
Unprompted review
Rated 1 out of 5 stars

The most dangerous site I have come…

The most dangerous site I have come across in 40 years 15 different slots and every single one need to have between 500 and 1500 spins just to get a bounce one bad luck 2 bad run 3 4 5 6 7 8 9 10 no bad luck but a scam because you keep playing thinking low of averages you will get but no you won't and that why you have no chance I have never written a review in 40 years but this site I had to please please keep well away plus if u have 300 minimum withdrawal withdrawal will be 200 keep awYwill be 400 you have 100 minimum withdrawal

2 June 2024
Unprompted review
Rated 1 out of 5 stars

-1000000 anyone from the UK please…

-1000000 anyone from the UK please please don’t play this site. Corrupt and they will take money from your account when you haven’t even deposited. Normally the next day when you check your account, it will be in my case -280 pound. Disgusting site

23 May 2024
Unprompted review
Betti1 logo

Reply from Betti1

Hi Thomas, Did you contact our support team when this happened? If so did they help and assisted you with having the funds being returned? If you still having this issue please contact our support team and they will be assisting you further. Have a great day!

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