Hard work unfortunately, long story fir thus little box . Ok on seeing the reply and having spoken to a chap today ,I have had a little rethink . Issues : automated service to get to speak to s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You came up with the very best price along with the lowest excess for any company. Also if you required to purchase extras they were well explained and the different levels and costs. The only issue a... See more
Company replied
Once I picked the phone up & spoke to a human it was bliss & got sorted in a flash & hopefully my paper copy is on it way as I write. BUT, had a terrible time trying to log online for my documents, to... See more
Company replied
Finally found a company who has a great reputation and an excellent price for my old VFR750, and I have also taken out the RAC European breakdown cover. So many issues with firms refusing to take old... See more
Company replied
Company details
- #181 of 228 best companies in Insurance agency
Written by the company
We are one of the UK’s fastest growing insurance brokers and we put this rapid growth down to two main factors: -We always take the time and trouble to make sure that we find the best insurance cover to suit your individual needs, at the best possible price. -Our highly trained and professional staff (all based at our offices in Andover, Hampshire) offer a warm and friendly service together with a wealth of insurance knowledge. As an FCA regulated independent insurance broker we act for over 30 of the UK’s largest insurance companies – and we regularly review our panel of insurance companies to ensure they are competitive and that they offer a high level of service. We know the most important thing is to look after you, our customer – and that’s what we do. All our clients enjoy free breakdown cover, free legal cover, and free handbag and gadget cover. Finding the right insurance for you is what we do - we take the time to find a policy you can rely on.
Contact info
Embankment West Tower, 101 Cathedral Approach, Salford M3 7FB United Kingdom, M3 7FB, United Kingdom
- Customer.care@bewiser.co.uk
- bewiser.co.uk
4.4
Excellent
8K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Be Wiser Insurance
Thank you for your positive feedback! We're thrilled to hear you received first-class service. If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Darren @ BeWiser Insurance
Take ages to answer the phone then…
Take ages to answer the phone then connect you to a foreign call centre where the operators English is poor and asks you to repeat everything you say 5 times, Turning a 10 min call into a 45 min one 🤨
14 April 2026
Reply from Be Wiser Insurance
Thank you for sharing your experience with BeWiser. I'm very sorry to hear about the difficulties you faced with the phone service, especially regarding the wait times and communication challenges with the call centre. We understand how frustrating this can be and appreciate your patience.
Your feedback is important, and I will ensure it is passed on to the relevant team to help improve the service quality.
If you wish to discuss this further or log a complaint, please reach out to us via www.bewiser.co.uk/contact-us
Kind regards,
Chris @ BeWiser Insurance
fast easy service
15 April 2026
Reply from Be Wiser Insurance
Thank you for your kind feedback. We're delighted to hear that you found our service fast and easy.
If you need any further assistance, please don't hesitate to get in touch.
Kind regards,
Darren @ BeWiser Insurance
Reply from Be Wiser Insurance
Thank you so much for your kind words and positive feedback! We're delighted to hear you had a great experience with BeWiser. If you need any further assistance, please don't hesitate to get in touch.
Kind regards,
Darren @ BeWiser Insurance
Reply from Be Wiser Insurance
Thank you for your feedback. We're delighted to hear that you found the process quick and easy. If there is anything more we can assist you with, please don't hesitate to get in touch.
Kind regards,
Darren @ BeWiser Insurance
Reply from Be Wiser Insurance
Thank you for sharing your thoughts. We're pleased to know that you found our pricing competitive. We recognize how important savings are right now.
If you have any questions or need further assistance, feel free to get in touch.
Kind regards,
Darren @ BeWiser Insurance
Do not recommend
I had to cancel insurance with Be wiser as my no claims discount proof from my previous insurer wasn't accepted by them. Funny enough, my new insurer accepted it straigh away with no issues!
26 February 2026
Reply from Be Wiser Insurance
Thank you for sharing your experience with us. I’m sorry to hear that your no claims discount proof was not accepted, causing you to cancel your insurance. It’s frustrating when documentation that should be straightforward becomes an obstacle. We always aim to make these processes as simple and hassle-free as possible.
If you would like to discuss your concerns further or to log a complaint, please use the below link:
www.bewiser.co.uk/contact-us
Kind regards,
Michelle @ BeWiser Insurance
Reply from Be Wiser Insurance
Thank you for your feedback! We're delighted to hear that your experience was easy and hassle-free. If you need any further assistance, please don't hesitate to get in touch.
Kind regards,
Darren @ BeWiser Insurance
Reply from Be Wiser Insurance
Thanks for your fantastic feedback! We're thrilled to hear you found our prices competitive and that the forms were straightforward to complete.
If there's anything else you need or any questions come up, feel free to get in touch.
Kind regards,
Darren @ BeWiser Insurance
I started an insurance policy
I started an insurance policy, for a friend who was working abroad so he could come home and ride his bike, the dates were wrong, rang to amend the date, but because I wasn’t the policy holder even when I paid on my bank card, they would not change the start date, there is no internet or phone where he is, so contact is very difficult, absolutely disgusting service, rang to complain and just told no but they did refund me after an enormous loss of time and trouble, insurance companies should have something in place to help situations like mine
19 April 2026
Reply from Be Wiser Insurance
Thank you for taking the time to share your experience with us. I’m very sorry to hear about the difficulties you faced in trying to amend the policy dates for your friend. I understand how frustrating it must have been, especially given the limited contact options available to him while abroad.
At BeWiser, we aim to provide clear, helpful, and accessible service to all our customers, and I apologise that we fell short in this instance. I appreciate your patience and am glad to hear the refund was processed, although I acknowledge the inconvenience caused.
Kind regards,
Michelle @ BeWiser Insurance
Reply from Be Wiser Insurance
Thank you so much for your kind feedback! We're delighted to hear that your experience was easy and hassle-free. If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ BeWiser Insurance
The service was excellent and the…
The service was excellent and the experience was made easy to ensure I had the correct cover at a reasonable price
Thankyou
11 April 2026
Reply from Be Wiser Insurance
Thank you for your review. We're delighted to hear that you found our service excellent and that the experience was straightforward in securing the right cover at a reasonable price.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Darren @ BeWiser Insurance
Easy to insure and was insanely quick…
Easy to insure and was insanely quick to come activate would 100% recommend
11 April 2026
Reply from Be Wiser Insurance
Thank you so much for your wonderful review! We're thrilled to hear that insuring with BeWiser was easy and that the activation process was quick and smooth. Your recommendation means a lot to us.
If you ever need any assistance in the future, please don't hesitate to reach out.
Kind regards,
Darren @ BeWiser Insurance
Quick and easy no hassle… all the…
Quick and easy no hassle… all the essentials in cover I want
18 April 2026
Reply from Be Wiser Insurance
Thank you for your review! We're delighted to hear that you found the process quick and easy, with all the essential cover you wanted.
If you have any questions or need further assistance, please don't hesitate to get in touch.
Kind regards,
Darren @ BeWiser Insurance
Reply from Be Wiser Insurance
Thank you for taking the time to provide a review and for rating us a 5* company.
If you have any queries, just feel free to contact us.
Kind regards,
Darren @ BeWiser Insurance
Reply from Be Wiser Insurance
Thank you so much for your kind words! We're delighted to hear that your experience was hassle-free and quick. If you need any further assistance, please don't hesitate to get in touch.
Kind regards,
Darren @ BeWiser Insurance
Reply from Be Wiser Insurance
Thank you for taking the time to share your feedback. We're pleased to hear you found our service and pricing to be good.
If there's anything else we can assist you with regarding your policy, please feel free to get in touch.
Kind regards,
Darren @ BeWiser Insurance
Reply from Be Wiser Insurance
Thank you very much for your kind words and for sharing your experience with us. We're delighted to hear that you found the process quick, easy, and good value.
If there's anything else we can assist you with, please don't hesitate to reach out.
Kind regards,
Michelle @ BeWiser Insurance
I would not recommend it to anyone.
I would not recommend it to anyone.
They offer insurance at a good price and then two days later they increase the premium by almost 50%.
A contract cancelled within the "free" cancellation period costs £35.
Update:
Despite my cancellation request on Friday, my insurance is active today - Monday.
Office opens only at 9am. Very convenient company....
I will NOT RECOMMEND it to anyone!!!
16 April 2026
Reply from Be Wiser Insurance
Thank you for sharing your feedback. I understand your frustration regarding the premium increase and the cancellation charge. I’m sorry you weren’t aware the administration fee would be retained if you cancelled within the cooling off period and understand how frustrating it must have been. The administration fee is outlined in our terms of business which is available to view prior to the policy being accepted, but I realise this doesn't make the situation any less frustrating for you.
I wanted to clarify that when applying for an insurance policy, it is standard practice for insurance companies to check the CUE database to access any claims history. CUE is a central database that holds information on all insurance claims and incident reports made by policyholders. If the information disclosed by yourself does not match what the database confirms, we ask for you to contact us to discuss this in more detail. When updating the information to match the CUE database, this can affect the premium you were originally quoted. We apologise if this was not made clear to you during the conversation you had with us.
If you would like to discuss your concerns further or to log a complaint, please use the below link:
www.bewiser.co.uk/contact-us
Kind regards,
Michelle @ BeWiser Insurance
Very good quote.
9 April 2026
Reply from Be Wiser Insurance
Thank you for your positive comments regarding your quote. We're pleased it met your expectations. If there’s anything else you need or if you would like to proceed, please let us know.
Kind regards,
Darren @ BeWiser Insurance
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.