Bikes Online had the products I needed at a competitive price and they delivered promptly. Service was great - they contacted me to clarify address (because our new place wasn’t in AusPost database ye... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I bought this helmet after reading the Bicycling.com review, and after two rides I’m really happy with it. It’s light, comfortable, and has great airflow. The fit feels secure without any pressure poi... See more
BikeOnline rocked my world with the speedy delivery, fantastic packaging, and unbeatable value for money. The bike arrived within days of ordering, beautifully packaged inside a cardboard box with str... See more
great experience from start to end. I had a sales call that helped me get the right size, wonderful guy, lots of knowledge. bike arrives incredibly quickly. Assembly took me a bit long... See more
Company details
Written by the company
Direct to Consumer Pricing - Ride More For Less! Why buy from BikesOnline? Our bikes are often 20% to 40% cheaper than comparable bikes in the market, and that is due to our direct to consumer business model. We source high-quality bikes from the manufacturer, cut out the middlemen and pass on the savings to you - where they belong. Add to that our fast delivery and local support, you can rest assured knowing you are getting the best deal on your new bike.
Contact info
13/25 Frenchs Forest Road E, 2086, Frenchs Forest, Australia
- 02 8599 2209
- https://www.bikesonline.com.au/contact-us/
- bicyclesonline.com.au
4.7
Excellent
261 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 month
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Fast delivery!
Fast processing, and rapid delivery! Item arrived boxed up safely and without any drama. Exactly how online shopping should be!
14 June 2023
Unprompted review
Reply from BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Reply from BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Exceptional Customer Service & unreal Bikes
This company knows their product and they’re willing to put time into helping you choose the right Bike and additional items that will create the perfect package for you to have the time of your life doing exactly what thrills! We found Bikesonline through a friend, who like us had a budget but didn’t want to forgo quality, these bikes are certainly superior but not outrageous in price with affordability for families. But what I experienced was an exceptional customer service that far outweighed any other shopping experience I’ve ever had! These guys are so committed to giving ‘everything’ and they’re genuine too, just like chatting with one of your best mates! Get online or on the phone and give Bikesonline your attention because you won’t be disappointed and you’ll get their attention 100%
17 April 2023
Unprompted review
Reply from BikesOnline.com.au
Thanks so much for the amazing review! We’re thrilled to hear you had such a great experience finding the right bike and gear with us. It means a lot to know our team’s effort and advice helped create the perfect setup for you and your family.
When you’re ready for some fresh gear or accessories, check out our Parts & Accessories section. We’ve expanded the range so you can keep your bikes in top form without breaking the budget.
Enjoy every ride and thanks again for the kind words! 🚴♂️
Perfect, thank you
The whole experience was easy and quick, ordered on a Monday and the rack arrived on Thursday. The rack is perfect for our new ebikes
24 April 2023
Unprompted review
Reply from BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Replaced hesdlight
Front headlight failed and bikes on line replaced it no worries.
17 May 2023
Unprompted review
Reply from BikesOnline.com.au
Thanks for the feedback! We’re glad the team could sort out your headlight replacement quickly and without any hassle. Keeping riders looked after is what we aim for every time.
If you’re ever after lighting upgrades or other gear, check out our Parts & Accessories. We’ve got plenty of great options to keep you rolling safely.
Ride safe and enjoy the miles ahead! 🚴♂️
I received a prompt response to my…
I received a prompt response to my query and the part was sent as soon as I finished the call. Very helpful staff.
28 April 2023
Unprompted review
Reply from BikesOnline.com.au
We’re really glad to hear the team could get your part sorted quickly and that you found the staff helpful. That’s exactly the experience we aim to deliver.
When you’re ready for more gear or thinking about a new bike, Brad and his team are always happy to help you find the right fit.
Thanks again for choosing BikesOnline
Dismissive and argumentative customer…
Dismissive and argumentative customer service, email reply is from cell bikes, google reviews still stand for cell bikes in NSW now closed, and they speak for themselves. I was hesitant to buy from bikesonline and after my experience with them relieved I didn’t follow through. I left feedback regarding poor customer focus and short replies through a feedback survey. I then received an email from the person handling my ticket saying sorry for your experience if your expectations were too high!? No ownership or actual listening to what feedback I’d already given, just lip service. Do yourself a favour..
25 April 2023
Unprompted review
Reply from BikesOnline.com.au
Dear Adam,
Thank you for taking the time to share your experience with us. We apologize that your interaction with our customer service team did not meet your expectations, and we're sorry for any inconvenience or confusion this may have caused.
At BikesOnline, we value all feedback from our customers, as it helps us improve our services and provide better support.
We want to clarify that while Cell is a brand that we carry, BikesOnline manages all aftersales and warranty cases for them. The representative you spoke with should have used their BikesOnline email account when responding to your order cancellation, and we understand how this miscommunication could have caused distress.
We're sorry if our previous responses came across as dismissive or argumentative. We assure you that this was not our intention, and we appreciate you bringing it to our attention.
We would be grateful for the opportunity to serve you better in the future. If there's anything we can do to make things right, please don't hesitate to reach out.
Thank you for considering BikesOnline.
great tyres at affordable price
great tyres at affordable price. the delivery was quick and efficient. would definitely use this company again
3 April 2023
Unprompted review
Reply from BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Good customer service
Good cuatomer service, easy to follow instructions and good and best value for your money product
16 April 2023
Unprompted review
Reply from BikesOnline.com.au
Thanks for the great review! We’re really glad you found the instructions easy to follow and that you’re happy with the value and service. That’s exactly what we aim to deliver.
When you’re ready to add a few extras or upgrades, check out our Parts & Accessories. There’s plenty of quality gear at great prices to keep your ride performing at its best.
Enjoy the ride and thanks again for choosing BikesOnline! 🚴♂️
Exceptional customer service.
We have had many dealings with BikesOnline over the years and on every occasion, it is a very pleasant experience. The customer service you receive is next to none and their bikes and accessories are of quality standard and are competitively priced. For these reasons and many more, is why we would not hesitate in recommending this company to anyone.
28 March 2023
Unprompted review
Reply from BikesOnline.com.au
Thanks so much for the kind words and continued support. It means a lot to know you’ve had such consistently good experiences with our team and products over the years. We really appreciate the recommendation.
When you’re ready for some fresh gear or upgrades, check out our Parts & Accessories. We’ve expanded the range to offer even more quality options at great prices.
Thanks again for riding with us and for being part of the BikesOnline community! 🚴♂️
Reply from BikesOnline.com.au
Thanks for the review! We’re glad to hear you’re happy with everything. That’s what we like to hear.
When you’re ready for a few upgrades or new gear, check out our Parts & Accessories. There’s plenty to keep your setup running smooth and looking sharp.
Enjoy the rides and thanks for choosing BikesOnline! 🚴♂️
Very easy to order and very quick…
Very easy to order and very quick delivery keeping you up to date with emails and tracking
22 March 2023
Unprompted review
Reply from BikesOnline.com.au
Thanks for the great feedback! We’re glad to hear the ordering process was easy and that your delivery arrived quickly with clear updates along the way.
When you’re ready to add some extra gear or upgrades, check out our Parts & Accessories. We’ve got a growing range to make your next order just as smooth.
Enjoy your rides and thanks for choosing BikesOnline! 🚴♂️
Liars & Dodgy Business
Liars, dodgy and terrible customer service.
Don’t waste your time or money.
Ordered a helmet online as a gift in Oct 22, I returned by courier with tracking number in December 22 as incorrect size.
Asked to exchange and never received replacement. Asked for a refund and haven’t received it, although they tell me it’s been refunded nothing has come through.
Liars, dodgy business and time wasters.
30 October 2022
Unprompted review
Reply from BikesOnline.com.au
We are sorry to hear that your experience with us was not satisfactory. Our goal at BikesOnline, is to provide all of our customers with a positive experience and ensure that they are satisfied with their purchases.
We apologize for any inconvenience caused by the delay in exchanging your helmet or processing your refund. Our team strives to handle all customer inquiries in a timely manner, and we regret that we fell short in your instance.
Upon reviewing your case, we found that we did not record the return of the helmet you sent back to us in December. We appreciate you providing the tracking number to confirm that it did indeed arrive. We are committed to providing our customers with a hassle-free experience when returning items, and we apologize that your recent experience did not meet our usual high standards.
We want to assure you that we are taking your feedback seriously and will be reviewing our return and exchange processes to identify areas where we can improve and provide our customers with the best possible service.
Lastly, we can confirm that we have processed the full refund of your purchase on February 28, 2023, issued via the original payment method made. We apologize for any inconvenience caused and appreciate your patience and understanding throughout this process. If you have any further concerns or inquiries, please do not hesitate to contact us.
Best regards
BikesOnline
Friendly, knowledgable and quick!
Brad was super friendly, knowledgeable and made the whole experience similar to being in-store. He checked my measurements against stock he had in the office to make sure everything fit and answered every question I threw at him. Placed my order and was riding my new bike within the week. Couldn’t sing enough praises to the team there!
23 February 2023
Unprompted review
Reply from BikesOnline.com.au
Thanks for the awesome review! We’re really glad Brad could help you find the perfect fit and make the process feel like an in-store experience. It’s great to hear you were out riding your new bike so quickly.
When you’re ready to add a few extras or upgrades, check out our Parts & Accessories. We’ve expanded the range to make it easier to get everything you need in one place.
Enjoy every ride and thanks again for the kind words! 🚴♂️
Don't buy a Mountain Bike Online
Purchased two Ananconda Daytona 29ER bikes, total FAIL but provided myself and son plenty of opportunity to learn about how MTB works and to repair, purchased 2022 Polygon T8 in October 2022 as replacement bike with great expectations, bike looked terrific and was much better built, unfortunately Polygon T8 has been another nightmare, Dropper post failed after first month, few months later SLX derailleur snapped while riding up a hill on local street (Shimano claim derailleur not set up correctly and why failed, though was working perfectly prior to failure) plus has a few other faults creeping in, my best comparison would be like buying a Chinese thumpster motor bike vs Yamaha or Great Wall vs Nissan, my son loves riding his bike, but after purchasing two bikes online would never go down this path again as bike is OFF the road to long trying to sort out issues / repairs and they will try and pass the buck saying your fault as did not set up correctly or riding style caused the problem, just been a very poor experience that has left myself and son very frustrated, I just want for my son to have a reliable bike so son can go riding and I am not always having to fix something, his mates have a few Trek's, Rocky Mountain and a few Giants, all going with not a problem, the Polygon T8 for mind is a pavement princess, take it offroad and it's going to break and to that also the brakes are a real let down, do yourself a favour, spend few extra dollars and get a Giant or Trek from your local bike shop, helps them and will be much better for your mental help in the long run as can get bike quickly fixed and going again.
9 February 2023
Unprompted review
Reply from BikesOnline.com.au
Thank you for taking the time to share your experience with us. We apologize for the issues you have encountered with the bike you purchased and for any frustration this may have caused you and your son.
We understand that buying a bike online can be challenging, and we regret that we did not meet your expectations.
We have submitted a warranty claim to Shimano on your behalf, but unfortunately, it was not approved. Shimano's findings indicate that if the expensive side of your bike experiences impacts, the derailleur hanger is likely to bend first. If the bent hanger is not fixed, it can cause the derailleur to shift into the spokes, leading to the issue you experienced. We empathize with the situation, and as a resolution, we offered a discounted price for a replacement derailleur. Please note that since this is not a manufacturing fault of Polygon, the outcome would have been the same if this happened with another brand, such as Trek or Giant.
We understand that could have been a frustrating experience for you and your son, and we regret that we were unable to resolve the issue to your satisfaction. We take all customer feedback seriously and will continue to work towards improving our products and services.
Brad Prescott = legend!!
I have two words that has made my experience with BikesOnline a brilliant one.... Brad Prescott!!! I had back surgery last year and was just getting back into riding and wasn't sure about what type of bike to get and was also a little nervous about purchasing a bike without being able to see and feel it in a shop. But Brad helped me out incredibly well. His knowledge, expertise, friendly nature and willingness to help is just second to none. I will be recommending BikesOnline to many people!! If only there were more Brads in the world!!
18 December 2022
Unprompted review
Reply from BikesOnline.com.au
What an incredible review! We couldn’t agree more, Brad Prescott truly is a legend. We’re so glad he could help you find the right bike and give you the confidence to get back into riding after your surgery. It’s great to know his care and knowledge made such a difference.
When you’re ready to add a few upgrades or new gear, check out our Parts & Accessories. We’ve got a growing range to keep your rides smooth and enjoyable.
Wishing you many great rides ahead and thanks again for the amazing feedback! 🚴♂️
All round great experience.
All round great experience.
Bike delivered within 24 hours, in great condition and very easy to put together. So happy with my experience and my purchase
14 November 2022
Unprompted review
Reply from BikesOnline.com.au
Thanks for the great review! We’re glad to hear your bike arrived so quickly and that setup was nice and easy. Awesome to know you’re happy with the whole experience.
If you’re ever after a new bike or looking to upgrade, book a quick call with Brad and his team. They’ll help you find the perfect fit for your next ride.
Enjoy every kilometre and ride safe! 🚴♂️
Awesome
Great delivery time and unreal value for your hard earned cash.
27 October 2022
Unprompted review
Reply from BikesOnline.com.au
Thanks for the great feedback! We’re glad your order arrived quickly and that you’re happy with the value. Nothing beats getting quality gear for your hard-earned cash.
If you’re ever in the market for a new bike, book a quick call with Brad and his team. They’ll make sure you find the perfect fit.
Enjoy the rides and thanks for choosing BikesOnline! 🚴♂️
Top value and a no problems fast…
Top value and a no problems fast delivery.
10 October 2022
Unprompted review
Reply from BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
They sacrifice quality for cost
Bought a bike in July and the communication was great - prompt replies and willing to negotiate a great price. Unfortunately, everything went downhill from there and I needed to replace FOUR parts on the bike before it was able to be ridden.
The shipping process was a nightmare: my bike could not be tracked once it went to the shipping companies private courier and the courier was uncontactable so I had no idea where my bike was, and given it was two days late this was quite stressful. I contacted Bikes Online who gave me online store credit for this.
Once the bike arrived and was set up, I discovered that a screw on the dropper lever was rounded out so could not be adjusted. I sent photos to Bikes Online who sent a replacement lever to be installed and covered the cost of installation. Once this was fixed, I then found that the lever itself was incredibly stiff and not usable - the dropper cable and housing was bent and kinked which was preventing it from sliding smoothly. Additionally, the seat post clamp cracked despite me using a torque wrench and not applying more torque than indicated in the installation manual. Again, Bikes Online sent replacement parts and covered costs of installation.
It took me TWO MONTHS to get a brand new bike ready to ride. For a brand new product I think that this is unacceptable. Any attempts to raise my concerns with the warranty team have been met with store credit offers and the like, but I think that is a Band-Aid solution.
Be aware that, if you buy a bike from Bikes Online, they are sacrificing quality control to get prices down and, yes, will cover repairs under the warranty period but this will be time consuming for you.
I would never buy from Bikes Online again, and would see a local bike store to ensure you are getting a higher quality product.
3 October 2022
Unprompted review
Reply from BikesOnline.com.au
Good Afternoon Timothy,
Thank you for sharing your buyer experience with us.
We are really sorry to read you had issues with both the delivery and the functionality of your bike straight out of the gate.
Not at all what we want or aim for as you would imagine.
Direct Freight Express, our selected courier, uses a further contractor to deliver bikes in some remote areas.
Unfortunately, when the bike is handed to a private company, the tracking is not updated anymore until the delivery is finally made.
This is not optimal; we totally agree with you but do have a limit to what we can do about it sometimes sadly.
Good old Australia is a big place and trying to deliver to every corner of it does sometimes prove quite challenging.
This issue has been communicated with Direct Freight Express and we are awaiting answers to see where they too can improve.
We are in regular contact with our freight partners and product teams with the goal to continually evolve our products and our services.
So, when it does go pear shaped like this it's really valuable for us to know.
We absolutely share in your frustrations Tim and always try and do our best to compensate our clients when issues of any kind occur.
Particularly with stuff like this when through our lens you copped a whole lot of bad luck at nearly every turn.
Thankfully, your experience (which was average!), we are happy to say is NOT the norm.
Thank God for that too otherwise we might have to change tack and start selling pumpkins!
Tim, mate we do hope you come back to the Bikesonline fold one day and again thank you for bringing this experience to our attention so we can get to work on it.
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