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Big Cottages Reviews 592

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TrustScore 4.5 out of 5

4.3

Cottage
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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the booking process to be easy, straightforward, and simple, often highlighting competitive pricing and clear information about properties. Many people appreciated the user-friendly website with good filters, making it easy to find suitable accommodations. However, some people were dissatisfied with certain aspects of their experience. A few customers reported issues with specific properties, describing them as unclean or having maintenance problems, such as faulty appliances or incorrectly installed fixtures. There were also occasional reports of booking process glitches, like payment page errors or properties being listed as available when they were not.

What people talk about most

Booking process

Customers had ambiguous experiences with the booking process. Many found it easy and straightforward,... See more

Facilities

People report negative experiences with facilities. Many reviewers express strong dissatisfaction with the... See more

Website

Reviewers highlight positive aspects of the website. Many customers found the site very easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Web site had very good filters which enabled me to focus only on the properties that filled my criteria. The booking process was easy.

Company replied

Rated 5 out of 5 stars

I called the booking office and had many questions - but Megan, the lady that answered the phone, was an angel in disguise and answered all of them - and gave even more advice - all of that very helpf... See more

Rated 5 out of 5 stars

Simple to book competitive prices. Cheapest price available for property wanted across all sites advertising

Company replied

Rated 5 out of 5 stars

All questions answered quickly. Friendly staff and very easy booking process. Thank you so much a pleasure to deal with and great customer service.

Company replied

Company details

  1. #9 of 9 best companies in Cottage
  2. #13 of 14 best companies in Group Accommodation

Written by the company

Big houses, large holiday homes and group accommodation. Big cottages, little prices. Big Cottages is part of the Snaptrip family which also includes Last Minute Cottages, Dog Friendly Cottages and Snaptrip.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

592 reviews

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Rated 5 out of 5 stars

Easy website to navigate

Very difficult to give an honest review just making a booking so all I can say is it went smoothly. Its just a website no human contact but no problems to navigate.

12 June 2024
Rated 3 out of 5 stars

Price changed mid purchase

Price changed mid purchase. Increased by £200!

5 June 2024
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Reply from Big Cottages

Hello,

Thanks for taking the time to leave us a review.

I've emailed you now in regards to this to try and workout what has happened here. Please keep an eye out for our email.

Best wishes,
Sophie

Rated 2 out of 5 stars

Doesn't have its own listings

5 May 2024
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Reply from Big Cottages

Hi Frances,

Thanks for taking the time to leave a review!

I'm not too sure what you mean by this, so I have reached out via email for some further information - please keep an eye out for my email.

Many thanks,
Sophie

Rated 4 out of 5 stars

Quick and easy!

It was really straightforward and quick to book. The only negative is you can’t pay more of a deposit you can only pay what is requested.

6 April 2024

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