Big Cat Travel Insurance Reviews 

My experience was the same as last year, a very simplified box ticking exercise with all the right options available. I have a medical issue which was very easily dealt with and covered as part of my policy.
An excellent transaction

Nice customer service.
Good selection of policies.
I can recommend.

Easy and quick to arrange, web site easy to navigate and a question answered quickly

Very easy! Very fair! Good competitive pricing!

I spoke to Chris who was absolutely brilliant and a huge help. Very happy with the customer service at this company. Answered quickly and was so very helpful

The claims team took a while to process my claim however in the end all was sorted. Shout out to Christopher for letting me know

Easy quotation and purchase process and great value for money

Chris and Theo are very helpful

The Ryanair of Travel Insurers: attractive up front quote and then they pile on the extras

Some people on the phone help were very helpful, others not so much.
Online chats were slow to answer and reply, but quite helpful.
Product seems good, but call centre definately helps with getting a quote.

Very easy to add travel insurance. I added medical insurance but the PDF of this did not arrive in my inbox.

Great company very helpful

WARNING. This is only a distributor for poor quality insurers. Claims are handled by the 'claims settlements agencies'/Gallagher Bassett umbrella:

See the "csal.co.uk" or Gallagher Bassett Truspilot for an idea of how claims will be dealt with!! (It's not good, verging on scam/illegal/immoral imo)

Also, look at these reviews, all positive ones are related to getting favourable rates/good service when taking out a policy - not actually claiming! If you look at the reviews related to actually claiming (which is what you are paying for!! You'll have a better idea of the service)

Incredibly easy to deal with and perfect policy for our needs (we are on a one way trip and lots of other insurers didn’t offer cover)

Great company, they also for over a month honoured the previous cheaper quote thank you

When our travel insurance expired as we arrived in Australia, it was difficult to find new coverage since we're in our 60s, plan to visit New Zealand, the USA, and Canada, and won't return to England until late 2026. We eventually found Big Cat, whose website was easy to use and response to an email enquiry was immediate. However, although the quote was supposed to be valid for seven days, when I purchased the insurance after two days, the price had increased by £200, maybe I missed something in the small print! However, we are glad we have the comfort of being insured.

Efficient, simple and quick !

It was so easy to follow and get the right insurance
for my hike to Everest Base Camp.
Thanks again for the lay out of the online purchase.

Good clear website and helpful advice on the phone. In order to declare a health condition i had to talk to a 3rd party for a quote. Although that was a little cumbersome and expensive the process was fine

**Update Two; one of the directors (Chris) contacted me directly and managed to move the process along and our claim was eventually paid. Insurance companies don’t make money by paying out so a bit of a battle was expected but it seems to be the policy underwriters that were causing the delays and repetitions. Overall I’m pretty happy, they were significantly cheaper and everyone from big cat I dealt with were very helpful.

**Update; unfortunately we had to make a claim for a helicopter extraction from Kilimanjaro in August due to severe altitude sickness. They are dragging their heels and asking for further reports from the patients GP which aren’t relevant as they had no underlying conditions that the claimant was aware of.

If buying cover for anything more than a standard holiday I’d opt for a more expensive but more reputable option as these guys are cheap but clearly not used to dealing with such issues. We’ve also asked our tour operator Altezza to stop recommending them due to the poor service we’re experiencing.**

Pleased so far, I called the helpline and the agent I spoke to was friendly and knowledgeable (Chris or Craig), no sales tactics at all. Very happy with the price for our Kilimanjaro climb, quite a bit cheaper than some of the options we looked at.

I’ll update if I need to make a claim but hopefully not!