Big Cat Travel Insurance Reviews 

742
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally clear website and the extremely straightforward, quick online process for customizing and purchasing various travel insurance policies. People also consistently appreciate the fair, competitive pricing models and the remarkably helpful, responsive support team available whenever needed. However, some reviewers were not happy with communication issues and frustrating delays when chasing important quotes or required policy documents. Some customers also experienced difficulties getting timely responses and adequate support when attempting to resolve claims or handle unexpected travel problems. A few people felt that navigating specific medical or activity options could be slightly confusing.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, noting that the website is clear, quick to use, and... See more

Service

Users describe positive interactions with service, highlighting quick communication and helpful support... See more

Price

Consumers find price to be positive, frequently mentioning competitive rates and good value compared to other... See more

Website

Reviewers express high satisfaction and appreciation for the website, frequently highlighting its clear... See more

Customer service

People report positive experiences with customer service, noting that agents are quick to answer and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed last minute to modify my coverage plan as my daughter was too ill to do the Hi Giang Loop and ended up in the hospital on the very day she was meant to begin on her adventure. They were so hel... See more

Rated 5 out of 5 stars

We contacted big cat before taking the insurance to check they covered our activities while away. Their communication was quick and accurate and the policy covered us. The website was clear and qui... See more

Rated 5 out of 5 stars

This is my third year using the company as a long term traveller and I use the Big Cat single trip policy. When my first yrs policy was expiring, I used the extension option to 2yrs which also (ver... See more

Rated 5 out of 5 stars

It is really hard to find backpacker's insurance when of a certain age (60+). Even more hard when the extended time is over a year. Really easy to use site with customizable add ons. Also had a qu... See more


Company details

  1. #48 of 67 best companies in Travel Insurance Company

Written by the company

Worldwide Travel Insurance provider, suitable for long term cover up to 24 months with an upper age limit of 69. Specialist in Extreme activities sports, trekking at high altitudes and winter sports.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

742 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(742)

167 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick

Quick, easy and very clear! Had a change of plan and need cover when already away. You made it very simple to get the insurance I needed thank you!

27 September 2025
Rated 3 out of 5 stars

Quick and easy though a tad pricey

Was quick and easy, and is an insurance company who will insure whilst you are in the airport, but the flip side to this is they are quite pricey and the add on bits like a gadget are very expensive. I had to opt for a higher excess which I don't like to do usually.

17 September 2025
Rated 5 out of 5 stars

Really straightforward process from…

Really straightforward process from start to finish. Clear options available, including cover for motorcycles over 125cc, which is exactly what I needed for my trip to Morocco. Pricing is fair and feels responsibly set compared to others I looked at. Overall, a simple, hassle-free experience that gave me confidence in my choice.

20 September 2025
Rated 5 out of 5 stars

Best travel insurance deal

Really easy to understand website, easy form to fill in with explanations along the way to help you make the correct choice and the best deal I have found after looking at numerous sites.

I would highly recommend taking a look for your next trip.

7 September 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look