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BigParking Reviews 128

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TrustScore 4 out of 5

3.8

Public Parking Space
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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers had a great experience with this company. Many customers found the booking process quick and straightforward, with clear information provided. The staff, both on-site and in call centers, are consistently praised for being friendly, helpful, and efficient. People appreciate the convenient locations, often within a reasonable walking distance to venues, and the feeling of security provided. However, some people were dissatisfied with the exit organization, experiencing long delays and confusion, and occasionally finding the pricing to be high. There were also instances of last-minute location changes, overbooked parking, or gates being locked, leading to significant inconvenience and missed events for a few customers.

What people talk about most

Location

Users describe ambiguous interactions with location, with some reviewers finding parking easy to book,... See more

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, with many customers finding it quick, simple,... See more

Price

Consumers find price to be ambiguous, with some reviewers reporting good and reasonable prices, especially... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising a reliable, on-time service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

25 minutes from the venue easy walk finding the carpark bar the M6 traffic was easy entering simple number plate scanned and waved through into a field thankfully weather was dry. downfall was exiti... See more

Rated 4 out of 5 stars

Quick and easy to book. A reliable service which generally departs on time. We were at the ground in plenty of time before the game. Parking close to the away turnstiles is always a bonus.

Rated 5 out of 5 stars

We were nervous about booking Big Parking as we'd never heard of the company before. Used for an Oasis gig in Heaton Park and had a brilliant experience. Easy to book, good direction to the car park a... See more

Rated 5 out of 5 stars

Safe and secure parking in very convenient location. Friendly and helpful on site staff and call centre staff. Great use of technology both website and car park number recognition. Smashing first seas... See more

Company details

  1. #6 of 7 best companies in Public Parking Space
  2. #19 of 19 best companies in Event Planning Service
  3. #7 of 8 best companies in Parking Garage

Written by the company

BigParking is a nationwide provider for Matchday and Event Parking. We have community-benefiting car parks located near large event locations. Profits are shared with the schools and businesses we park with. We use ANPR technology to reduce queues and get you parked as quickly as possible and to your match, concert or festival even quicker!

Contact info

3.8

Great

TrustScore 4 out of 5

128 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

When we arrived

When we arrived, there were no spaces in the small car park. We had to wait for people to come out of the church to leave in order to park our car.

25 January 2025
Rated 5 out of 5 stars

Great - unless

Parking is usually easy unless the university holds an event on the same day - open days, pantomimes, etc. Then parking is greatly reduced and can make it difficult to find a space.

23 January 2025
Rated 5 out of 5 stars

Well organised

Well organised. Directed to parking area and convenient and well organised transport to and from the match. Friendly staff.

22 January 2025
Rated 5 out of 5 stars

Very well organised

Very well organised, incredibly easy to use, and the staff are very friendly and helpful. To top it all, the convenience made the whole evening a lot more enjoyable.

22 January 2025
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Reply from BigParking

Thanks Ian! Looking forwards to welcoming you back to one of our parking locations!

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