BIKE24 Reviews 20,349

Great service and Prices!

User firendly, flowless step of browsing, correct information and trouble free shopping

Appalling experience. I purchased a premium BMC ALR (€3,600 RRP), which arrived with paint defects and improperly bled brakes—clear signs of neglected pre-delivery inspection.

After only 16,000km, the rear wheel suffered a catastrophic structural failure (8 nipple-hole cracks). Bike24’s official assessment was that the factory wheels were intended only for "occasional use," despite being sold on a professional racing frame—a claim refuted by BMC.

Their "goodwill" was a €55 discount on a €770 wheelset that lacked standard tubeless valves, effectively nullifying the offer. When I challenged this misleading marketing of a "race machine" fitted with "occasional" wheels, I was met with condescension and "lessons about eternity."

Bike24 moves volume but lacks technical integrity and accountability.

Simply excellent
Bike24 is the best online store I know for bicyclists. They have a wide selection of items at good prices. They ship quickly and do all the customs formalities for me at no cost.

A bike lover's online establishment de grand ampleur.
An out of stock item i required, was quickly back in stock again. Plus, the shipping cost is way less than other major competitor websites.

I found everything I needed at reasonable prices.

Like always... top notch service from Bike24! My favorite online shop👌

Fast delivery. Loved it! Please bring S-PHYRE RC903PWR in Wide sizes as well!

i love shopping with bike24. they have all the latest cycling parts, gear, and accessories at good prices. order fulfillment is fast and accurate and always arrives within a day or two of ordering. returns are a breeze and online technical support is always first rate. i love bike24, and you will too!

Huge choice of bike parts, great price and quick delivery.

I got notified as soon as a product from my wishlist got back in stoc

Everything I look at is either out of stock or cannot be delivered.

The atmos ag 65 backpack is incredibly comfortable even fully loaded. The anti-gravity suspension system is a real difference maker on long hikes.

Always a great place to buy stuff. Prices good and sending stuff back when wrong is straightforward. Just what you want

Bike24 is deliberately misrepresenting facts and refusing to refund for a parcel that was never delivered.

The order was not delivered within 30 days, which already gives me the legal right to terminate the contract and receive a full refund under EU consumer law. Instead of complying, Bike24 chose to deny reality.

DPD, under the supervision of the postal ombudsman, confirmed that the parcel was NOT delivered and is most likely LOST. Here is their official statement:

“On the request from the ombudsman, I checked your complain.

This parcel had a first scan via de shop on 17/02 “PUDO - Parcel collected by the consignee” this was a mistake, because the same day the shop give it back to the driver.

It was last scan by the delivery depot on 18/02 and never went back to the sender.

It seems the parcel has been lost.

DPD Belux transmitted this to the carrier (DPD Germany) from sender Bike24 on 24/02, so strange that Bike24 doesn’ want to refund you.

This is the second time I have such a case from the same sender, this is not correct from his part.

If you don’t have received your order they have to refund you.
DPD Belux will reimburse the sender via their carrier DPD Germany.

I put Bike24 in cc in de hope they will do the necessary.

Sorry for the disagreement.”

Bike24 was copied into this communication. They KNOW the parcel was not delivered. They KNOW it is lost.

Yet they continue to:

• claim the parcel was “delivered” without valid proof
• ignore official carrier confirmation
• refuse to refund
• misrepresent the situation in the chargeback process

This is not a mistake — this is a conscious decision to shift financial loss onto the customer.

Even worse, DPD explicitly confirmed that the sender (Bike24) will be reimbursed by the carrier. In other words, Bike24 risks nothing financially, yet still refuses to return my money.

This raises serious concerns about:
• unfair commercial practices
• misleading statements in financial dispute procedures
• systemic behavior (DPD explicitly mentioned this is not the first case with this sender)

I have initiated a chargeback and will continue escalation via regulators and ADR bodies.

Even with confirmation of loss Bike24 response to my chargeback case what parcel was delivered.

Avoid this company unless you are prepared to fight for your money.

I have ordered quite a few items from Bike24. So far not a single issue with ordering, delivery or the one item I returned and received the refund for. Since they switched the logistics partner, even better (located in Belgium) ;)

Does not ship in 1 day as promised on their website, all items were in stock.

Not recommended.

I have been a customer of Bike24 for more than 10 years. The service was very good until today. During my last order with them, I was surprised that Bike24 used DHL Express for delivery to Canada, so very high customs and service fees in addition to the shipping costs of Bike24. Contacted Bike24 to explain the situation, response our policy has changed. No warning, nothing. Moreover, the response is quick without explanation. In their delivery terms, it is clearly stated that DHL express is an option and not an obligation. Coming from Canada, it’s clearly not a good option to order products from Bike24 with all these fees. Very bad customer experience. No, we don’t go back there anymore.

When the goods are presented to the Canada customs, the administration fees are lower than DHL Express. Futhermore, the customs charges are often zéro. With DHL express is more expensive. Bike24 not reply to my complaint. It s clear that the customer is not a priority. The livraison mode was changed since last year and the fast delivery is not an customer option but it s a obligation.