Bikeflights.com Reviews 53,392

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the process of scheduling and shipping bikes to be easy and straightforward, appreciating the clear communication and tracking updates provided throughout the journey. Many highlight the competitive pricing, often significantly lower than other shipping options, making it a cost-effective solution for transporting bikes and related items. The service is frequently described as exceptional, with bikes arriving safely and often ahead of schedule, even for international shipments. However, some customers also noted issues with unexpected surcharges, particularly when box measurements were deemed inaccurate by carriers like UPS, leading to increased costs. A few other people also felt that product handling could be improved, citing instances of damaged boxes or missing items upon delivery, despite careful packing. Additionally, some experienced delays or difficulties with pick-ups and address verification, sometimes due to carrier issues or changes in label delivery methods.

What people talk about most

Delivery service

People report positive experiences with delivery service, finding it convenient and timely, with many noting... See more

Price

Reviewers mention positive feedback about price, often finding it reasonable and competitive compared to... See more

Service

Reviewers highlight positive aspects of service, with many finding it easy to use, efficient, and... See more

Product

Users describe ambiguous interactions with product, with some customers reporting their bikes arrived in... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an easy-to-use website... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I find it easy to schedule my shipments with Bikeflights.com. Packing directions are given if I need them. Shipping labels are easy to print, along with the option to have my shipments picked up or I... See more

Rated 5 out of 5 stars

I've used Bikeflights for multiple items shipped, bikes, bike frames, and wheelsets. I've consistently found their are competitively priced and well worth considering for your next shipment. I'm a Bik... See more

Rated 5 out of 5 stars

Great experience. Dropped off on Monday arrived on Friday across country. Advice for others, take the derailleur off the hanger and zip tie it to the stay with chain even if you leave the back wheel o... See more

Rated 5 out of 5 stars

I had to arrange to ship my bike on short notice. Bikeflights was great to work with, guiding me through the whole process. When there was a problem with the shipper's ability to verify my address,... See more


Company details

  1. Delivery Company

Written by the company

Bikeflights is the best bicycle shipping service, trusted by riders worldwide. We offer faster shipping, dedicated support and premium protection at less cost so that you can ship the best way, guaranteed. Join over one and a half million served —including individuals, bike shops, events and cycling industry businesses— who have used Bikeflights to ship their bikes, wheels, e-bikes and gear with confidence since 2009. Ship the best way with Bikeflights.com. We ship. You ride.

Bikeflights.com

Written by the company

We ship. You ride.
The best way to ship a bike, e-bike and bike gear. We've been doing it for more than 15 years and served more than 1.5 million bike-related shipments.
Need a box?
We have premium, thoughtfully designed and easy-to-pack boxes available.
Customer Support 7 Days
You can reach our Support Team of fellow cyclists via phone, email and chat Mon-Fri: 6 AM-6 PM PT, Sat-Sun: 7 AM-2 PM PT. Our Virtual Assistant can answer most questions 24/7.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

53k reviews

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Rated 5 out of 5 stars

Absolutely outstanding!

Bike flights was just exceptional from start to finish. Their live chat was a great way to help me understand their process. My bike arrived in perfect shape. I highly recommend this company. Absolutely outstanding.

4 May 2026
Rated 2 out of 5 stars

Shipping prices are out of control

Shipping prices are out of control. This was just a very light wheelset shipping between Boston and NYC. It cost as much to ship that as it did me to ship a somewhat heavy gravel bike half-way across the USA.

10 May 2026
Bikeflights.com logo

Reply from Bikeflights.com

Hi Rich,

We understand shipping costs can feel frustrating, especially on shorter-distance shipments. One thing that often surprises people is that carriers price shipments based heavily on package size and dimensional weight — not just the actual weight of the item. Wheelsets also require larger boxes and additional protection to ensure they arrive safely.

Carrier pricing can also fluctuate frequently due to fuel surcharges, demand, and other rate adjustments that are outside of our control. While Boston to NYC may seem like a short route, the overall package dimensions and carrier pricing structure can sometimes make it comparable to shipping a heavier item a much longer distance.

We always aim to provide the best available rates while making sure your gear is properly protected in transit.

- The Bikeflights Team

Rated 1 out of 5 stars

I'm new to all this,but your company is…

I'm new to all this,but your company is about shipping bikes,and I understand the demand is high but you would think you would put a little more effort into stocking your boxes instead of only having the very expensive one available all the time.

17 May 2026
Unprompted review
Bikeflights.com logo

Reply from Bikeflights.com

Hi Shannon,

Thank you for the feedback, and we understand your frustration. The availability changes you’re seeing are not related to us simply being out of stock, but rather part of an ongoing redesign of our packaging products as we work to improve the experience and protection options for customers shipping bikes.

We appreciate you giving us a try as someone new to the process, and feedback like this is helpful as we continue refining those offerings.

- The Bikeflights Team

Rated 2 out of 5 stars

Bait and switch on pricing once logged in

In the past 2 transactions. I get estimates on your website by entering in home address and destination address without logging in . In order to give quotes to potential buyers.
When I finally sign in with my login account to finalize a sale and ship, the amount has been $5-10 more to complete the transaction. Ive already quoted the buyer on shipping costs, so i end up eating the additional costs.

9 May 2026
Bikeflights.com logo

Reply from Bikeflights.com

Hi Ed,

Thank you for the feedback, and we understand how frustrating that situation can be, especially when you’ve already quoted shipping costs to a buyer. Rates can sometimes vary between the initial estimate and final checkout based on factors such as account-specific settings, selected options, carrier updates, or address details entered during the completed transaction.

We appreciate you bringing this to our attention, and we’d encourage you to reach out to our support team with the affected shipment details so we can take a closer look at the differences you experienced.

- The Bikeflights Team

Rated 4 out of 5 stars

People I dealt with were very courteous…

People I dealt with were very courteous and helpful. In the end I got to send my bike after some adventures in making the size conform to your specifications. I thought I had met the requirements but in the end I was told one of the dimensions was just a bit too long. I had it repackaged by a bicycle shop and it was fine.

3 May 2026
Rated 5 out of 5 stars

Great customer service

I just wanted to say I had a great experience with them. I has a little issue and was handled amazing. The shipping was good and bike arrived as expected. Thanks

29 April 2026
Bikeflights.com logo

Reply from Bikeflights.com

Hi Jamie,

We’re sorry to hear about your experience and understand your frustration regarding the additional charge. Carrier adjustments are based on the package dimensions and weight verified during transit, and oversized shipments can result in significant price increases from the carrier. We never want customers to feel surprised by those charges.

If you haven’t already, we’d encourage you to reach out to our Claims team with your shipment details so we can review the adjustment with you directly. We appreciate the feedback and are always working to improve transparency around carrier pricing and adjustments.

- The Bikeflights Team

Rated 5 out of 5 stars

Easy to setup on line for bike pick up

Easy to setup on line for bike pick up. Transportation status was kept current and easy to access. Shipped from Southern California to New York in a few days and was delivered in great shape and at a reasonable price.

8 May 2026
Rated 4 out of 5 stars

Great service, but document everything

Everything about this service, with one exception, went perfectly well. The instructions were clear and complete, the price is competitive, and the delivery was in the time promised. I would use them again, no question.

The only glitch is that their price calculation, which is based on the container measurements and weight, is subject to change after the fact by the shipper. In my case, the shipper increased my box dimensions by 1" in length and width, and then increased my fee by $30 as a result. I did not take detailed photographs of the box with tape measure, so I cannot dispute the charge even though I disagree with the adjustment. Lesson for others: be as accurate as possible in all measurements, and document them with photos to support a dispute.

7 May 2026

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