I purchased a Devinci Zero out front computer mount, the only place I could find one, and received the product here in Australia in about 3 weeks. Tracking information was regularly updated via email... See more
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The price was good , received correct items and the packaging was good. However the service time was bad! I ordered April 21st and received items in Greece May 21st. What is annoying is that the items... See more
Company replied
The delivery was longer than expected, and when asking about the quality of the product after my purchase I didn't get a reply. There was no option on there site to ask this specific question, so had... See more
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I am very satisfied with my purchase of 2 Maxxis Rekon 29'' x 2.40 rigid MTB tires from BikeInn. I wanted a wide look, and these tires appear wider because the knobs are partially positioned on the si... See more
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Company details
Written by the company
Bikeinn is an online retailer that specialises in cycling equipment, providing cycling enthusiasts around the world with everything that they need to enjoy the sport. The Bikeinn team is highly knowledgeable and is dedicated to helping every customer to get the most enjoyment from their cycling, no matter their age, skill or experience. Bikeinn’s range is large and comprehensive, featuring many leading international brands such as Castellli, Sportful and Spiuk. The online shop stocks bikes, clothes and accessories, which are suitable for everyone - from beginners to full-time enthusiasts. All of Bikeinn’s top quality products are sold at the best possible price, with further discounts available via exclusive sales and offers. The Bikeinn team offers top quality customer service and online support. Bikeinn is one of 18 spezialized stores in sports within the Tradeinn group, with over 2.600.000 references in a HQ storage of 30.000m2 and over 10.000 trusted brands available to ship to 180 countries around the world. We rely on the opinion of more than 20 million customers who have bought in a totally secure way. Shipping & secure payment! Visit us today at www.bikeinn.com
Contact info
Carrer Pirineus 9 , 17460, Celrà, Spain
- +34 93 220 00 89
- support@tradeinn.com
- bikeinn.com
4.0
Great
37K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A*, great products and prices as always
11 May 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
The worst after-sales service…
The worst after-sales service imaginable. They do everything in their power to discourage returns, looking for 6 pics of item first and then offering a small percentage of the cost. Will never deal with them again....ever!
18 May 2025
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
I do not recommend them to anyone.
I ordered products on April 24, 2026, which were supposedly shipped via GLS on April 29, 2026. Since then, the package has traveled from Spain to Germany, then to Ireland, and now it is back in Germany again, while I have been waiting for it in Hungary for weeks...
No matter how many complaints I send to customer service, I only receive template replies generated by artificial intelligence. This is already the second time something like this has happened to me with Bikeinn, and it was the last time.
There have been countless deliveries taking weeks or even months, inadequate communication, and the complaint handling simply does not work at all. Unfortunately, this is what characterizes them.
18 May 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Best regards,
Worst customer service I have ever…
Worst customer service I have ever experienced. I ordered the Nike Superrep Cycle 2 Next Nature shoes in UK size 4 as listed on their website. They sent EU 36½ — approximately UK 3.5 — a completely different size.
I contacted customer services and had to submit six photographs to evidence the issue. Despite this, they repeatedly insisted the correct item had been sent and refused to take any responsibility. Every single response was a copy-paste of the same reply — it is clear no one actually read my messages or looked at the evidence provided.
Their contact system is not fit for purpose. There is no way to speak to anyone who will genuinely investigate your complaint. I have never encountered such a dismissive and unhelpful customer service process in my life.
I am now pursuing a chargeback through my bank. Do not order from BikeINN if you expect to receive what you paid for, or any meaningful help if something goes wrong.
EDIT
I have already completed the steps below and you are not taking responsibility for sending the wrong this. Your response to this very comment is a copy and paste.
17 May 2026
Unprompted review
Reply from Bikeinn
Hello,
We are truly sorry to hear that our service did not meet your expectations.
For any return issues, please always contact the relevant department. To check the status, updated information, and messages related to your claim, please visit our website and log in by clicking in the upper right corner and following this path: My Account > My Orders > View Return Status.
We have taken your feedback seriously and forwarded it to the appropriate department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
We apologize for any inconvenience.
Sincerely,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Extremely disappointed
Extremely disappointed. Ordered a Bottom Bracket and single speed sprocket for a bike restauration for my sons birthday. Specifically selected these, as they showed in stock and fast delivery. In the end, items were not in stock and weeks of delay. Will never order again, as it is not reliable.
17 May 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
We are very sorry to hear that you rated our service as not meeting your expectations.
We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or due to delayed deliveries.
In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.
Please note that you are always shown the estimated date for a product that is not available in our warehouse when you add it to your shopping cart.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
On the contrary, you will receive an email as soon as the order is shipped with the carrier's tracking number and the invoice.
We have taken your comments into account and have forwarded them to the relevant department in order to continuously improve and take measures to improve the quality of our services as well.
Please excuse any inconvenience caused.
Best regards
The worst customer service I’ve ever experienced
This company has the worst customer service I have ever experienced. They wrongly sent me three items when I asked that two be cancelled before dispatch. They then required me to pay for the return. They have still - despite three prompts - not confirmed whether they will cover the cost of the returns.
16 May 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
Thank you for taking the time to share your comments about your experience with us.
This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience.
However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive transport and thus reduce transport and environmental impacts.
Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.
Thanks and best regards
A wide range of quallity products
A wide range of quallity products, prices are mostly reasonable, also postage...and delivery is fast and always reliable.I recommend a lot!
4 May 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Do not order anything from them!
Do not order from this webshop!!! They charged me a higher amount than the order TOTAL amount was when I placed the order. Scammers!!! Although they confirmed that it was their fault and they will refund the price within 7 days, I have not received a refund yet and no response from them after several reminder.
05.22: still no refund received.
05.20: still no response from BikeInn Customer Service after several reminder.
05.19 update: still no response from BikeInn, no refund done. Please reply to my mail.
6 May 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
The delivery was longer than expected
The delivery was longer than expected, and when asking about the quality of the product after my purchase I didn't get a reply. There was no option on there site to ask this specific question, so had to use another option.The product was as described though and was the cheapest I could find at the time of looking. Just don't expect a person to answer any of your questions.
9 May 2026
Unprompted review
Reply from Bikeinn
Good Morning,
Thank you for your feedback! We’re delighted to hear that everything was perfect. We look forward to serving you again.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our sincerest apologies for any inconvenience caused.
Kind regards,
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
satisfied with all products which we…
satisfied with all products which we received
13 May 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Don't buy from them
Don't buy from them, the returns experience is dreadful
15 May 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
The product selection and price is…
The product selection and price is great.
I love the products I ordered, they are exactly as ordered.
Great stuff.
8 May 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
I placed an order on their website on…
I placed an order on their website on May 6th. Today is May 15th, and the order hasn't even shipped yet. No one has contacted me or tried to explain why.
6 May 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Incorrect item sent, but no free return
I ordered some socks, but the socks I got are of the wrong size (even though the label is correct). I sent them a picture showing the product doesn't match, but they insist I need to pay for the return myself.
15 May 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
Thank you for taking the time to share your comments about your experience with us.
This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience.
However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive transport and thus reduce transport and environmental impacts.
Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.
Thanks and best regards
Kept updated regarding delivery very…
Kept updated regarding delivery very well . Great price would recommend & use again
14 May 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Tons of parts and stuff to great…
Tons of parts and stuff to great prices. Only downside is the delivery time, they are to long and sometimes I can’t send the parts to me. Ordered a rim and a tire and when I added the tire the delivery time went up 10 days?? How is that possible?
14 May 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Correct product
Correct product, good communication, delivered in a week.
11 May 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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