BILL Reviews 1,580

Do not use this application!!!!!!! Worst customer service and will make extra charges. Do not use!

As a 1099 employee, I would have liked to be able to have my paychecks automatically split (30% going into a separate account for tax purposes) however they don't have the ability to split your paycheck between two accounts. Only into one. Bummer.

The worst experience I’ve ever had with a payment company.
I was supposed to receive a $20,000 payment through Bill. I opened my account just a few days ago, and since then they kept asking me for my passport. I sent it more than 20 times, yet they kept claiming they never received it.

The $20K payment was already sent to my Bill account and was supposed to be available today, but instead of releasing my money, they closed my account without any explanation and without telling me what would happen with the funds. On top of that, they are completely ignoring my emails.

This is unacceptable and feels like outright theft. Instead of spending time replying to negative Trustpilot reviews with generic responses, maybe start actually helping customers and resolving serious issues like this.

Be warned: if you value your money and peace of mind, avoid this company.

I am receiving payments from several companies thru bill.com. It’s a pain in the bud every month.
Getting so many e mails that they will pay and money is never there when promised.
I own several companies and they also are depositing money in wrong bank accounts.
I wish they would pay me the old fashioned way, by check.
I do not recommend.

I signed up for a free account to receive payments from one client. I signed up using the link on their website that says "get a free account to recieve payments". Instead, the platform signed me up for a free trial that I did not want, and I spent over a week communicating with customer service about it, and how I only wanted a free account. I was told by customer service that my account had been downgraded to a free account. Since then, this company has taken $90 out of my checking account for services I have not recieved, do not want, and specifically communicated to them that I was not using and had no intention of using. Customer service promised me that my account had been downgraded. A week later I was charged $45. I assumed it was a charge that had already been in the digital queue before I spoke to them, and decided it was worth losing $45 to avoid spending a week communicating with their customer support to get it back. Then, I woke up this morning to find that they had taken an additional $45 from my bank account, despite being told multiple times that my account had been downgraded. Now I have been communicating with customer service for 2 hours this morning, was dropped by the first person, had to go through the whole explanation again with a new person. Now I am being told that they're probably not going to refund the $90 that they took from me without permission, authorization, or services provided, and the person I spent a week talking to orignally had not downgraded my account, but moved me over to a basic account, despite the week long conversation about how I did not want that.
On top of that, my one client who uses this platform emailed me on Tuesday, 8/5/25, that she had forwarded a payment to me the previous day, Monday, 8/4/25. I did not receive notice of the payment, or any information regarding it, for a week, until last night after close of business, when the payment suddenly appeared in my checking account, after I wrote a frustraded email to their "on boarding specalist" who reached out to me approx 65 days AFTER I signed up for the account.
This platform is funding their corporate lifestyle by taking money that they're not authorized to take from small independent artists, who make barely above poverty levels annually.

Awful customer service. They constantly auto-connect you to the wrong vendor then lie and blame it on you and charge exorbitant fees to return your funds… which most of the time never get returned.. Terrible company!!!!

I’ve been using Bill.com for my rental business for about ~4 years now. I process around ~$100k in payables for around ~50 (contractor) vendors.

You cannot trust this company.

- payment ETAs are inaccurate and bank transfers that say “cleared” might be stuck, which confuses your vendor and wastes hours of everyone’s time talking to the incompetent Support team

- terrible mobile app doesn’t have the features of their website, so you can’t e.g. edit a vendor from your phone

- customer service agents are slow. Expect 2-3 days for email replies, 1 hour on the phone on a weekday

- expensive compared to other cheaper solutions like Quickbooks, Found, Mercury etc

- the service as a whole never improves. Your first terrible experience will just repeat for years while you pay them thousands of dollars. I haven’t seen any product improvements that affect any of my outcomes.

I’m switching away and wish I had never trusted my accountants (Sensiba LLP of California) who forced this solution.

Absolute joke of a customer service. It is almost impossible to get ahold of anyone. Chat is very slow to respond and seemingly staffed by people with very low reading comprehension. They can't solve or even understand very simple problems. Oh you want to escalate? A supervisor might call you back in 2 business days.

Bill.com seems to be OK with sending their customers email notifications with incomplete and/or misleading information. For example, they send an email notice that a payment from my customer has been deposited to my bank account. The notice has a column labeled "Amount Paid", but the number listed in that column is, in fact, NOT the amount paid, but is just the invoice amount. They allow me to charge a convenience fee so that my customer pays the transaction fee, but they will not allow setting the convenience fee to EQUAL the transaction fee, it's always off by a few cents, making recording each transaction and balancing a bank statement a bloody nightmare. I've tried multiple phone calls to their byzantine customer "abuse" system to no avail.

Beware of Bill.com.

Had my identity stolen and major funds defrauded thru their financial transfer system.

Absolutely terrible to work with in the mess of it all. Beware!!!!

Bill has given me a horrible experience this far. They don’t have any way to reach someone in customer service directly. They have delayed my client/vendor payments and have been difficult to work with. Choose a different cloud based software.

I applied for their corporate card and got approved for a $115k limit on the card. So I went to start spending on it for purchases for my business and after spending about $25k the card started getting declined. I reached out to support multiple times and they said they were working on unlocking the card and then a few days later they told me they are just going to shut down my account with no reason given. What a terrible experience.

Biggest waste of money and they lock you into a subscription and then threaten not to refund you.

If you do signup for a paid service be prepared to spend hours trying to cancel it and then days waiting on the 'operations' team for a refund.

It should be easy to cancel and get a refund, and their process is unacceptable. I will never use them again. I am only going to use Intuit/Quickbooks and regret every signing up for bill.com

After carefully researching Bill.com, I decided not to sign up—and I want to share why, in the hope it helps others considering the service.

While Bill.com appears to offer a convenient platform for managing payments, the large volume of recent 1-star reviews on Trustpilot raises serious concerns that I can’t ignore:

Hidden fees and unexpected charges:
Many users report being charged subscription fees even when they believed they were on a free plan, as well as significant hidden fees on foreign exchange transactions. The lack of clear, upfront communication about costs is troubling, especially for a platform handling financial transactions.

Poor customer support:
Several reviewers described slow, unhelpful, or outsourced customer support that struggled to resolve basic issues. When handling money and payments for a business, reliable and responsive support is essential—and these reports suggest Bill.com may fall short.

Account issues and risk of disruption:
Some small business users reported sudden account closures without clear explanation, putting them at risk of delayed payments or cash flow interruptions. This level of unpredictability is unacceptable when your business depends on timely financial transactions.

In summary, while Bill.com may offer useful features, the risks associated with unclear billing practices, inadequate customer service, and account stability concerns outweigh the potential benefits for me. For now, I’ll be looking for alternative solutions with greater transparency, stronger support, and a proven track record of treating customers fairly.

I find this platform to be unethical and deceptive. I had a free account and somehow started to get charged a $79.00 subscription fee. I have never used any of the features of a paid account. I only have Bill.com because a few companies that I work with use this platform for payments. I am beyond frustrated that I have been charged 3 times and am demanding a full refund.

The app charged me a fee for instant transfer that I never agreed to, and the option to turn it off was broken.

I spent over an hour on the phone, dealt with daily calls and two weeks of emails, only to hear, “We can’t refund.” Then, magically, the button started working again a week later — proving it was their fault all along. I can’t even write reviews!

I didn’t choose this app — my company used it to pay me. But if I had a choice, I’d avoid it completely.

Be careful. The business model seems to rely on small “mistakes” that most users won’t bother fighting over.

Avoid at all costs.

Their international exchange rates are ridiculously high, as are their fee's. From a transaction of $29,000 internationally, Bill managed to keep $1,074 for themselves. absolute con.

Got a picture of a check from these geniuses in my informed delivery. I am not expecting anything and I am away for almost the next 3 months and read online their checks expire in 90 days. Spent an hour on chat with a non-English speaking non-US "agent" who after one hour drove me to tears and extreme distress but still did not understand what I was asking. They do not undertstand what "informed delivery" is and why I can't tell them the amount of the check. They do not understand that I have never heard of their company until today and there is no way they would have had my email to send me a "notification". No way to find out why they sent me this, who it is from and what is the date of the check. I conclude they do not employ any US-based English speakers. There is no number to call and basically these ppl are now probably keeping the unknown amount of my money, and I am super distressed. Awful. Truly awful.

Their basic customer support struggled to help me, but eventually, someone from Bill.com saw I was having a lot of trouble with their support and called me and helped me fix the problem.

there's no support. the product functions poorly.

support people are morons. support process is non existent. they have no visibility across cases so when you have an issue (and you will), forget about actually getting help.