BILL Reviews 1,580

They do not answer calls. Their times for "premium support" as stated on their website is until 7 MTN. I called at 6:45 and no one answered. I called again this morning and there is not an ext for support. I pressed 5 for spender several times and it went nowhere. My company uses this service, but I have always had trouble getting support from BILL. I would not recommend - if you have remote staff they need better customer support.

This app is terrible. Do yourself a favor and search for a different company bill.com has the worst customer service I have ever experienced. Please do yourself a favor. Do not go to bill.com.

This was hands-down one of the worst service experiences I've ever had with a service provider. Not only was I given blatantly incorrect information, but I was also sent a confirmation email stating that everything was received and good to go. Based on that confirmation, other emails sent from Bill and a chat with customer service, I was told the funds could be sent directly to my business account. Sounds simple, right? Wrong.
Instead, they inexplicably refunded the money back to my customer, a customer I now can’t reach and can’t recover the money from. I’m just supposed to eat the loss, apparently. Their negligence directly cost me, and they offered no meaningful support or solution.
This kind of amateur-hour nonsense is unacceptable. There’s absolutely no way I would risk using this platform for any future invoicing with my other larger clients. If you value your business and your money, do not trust this site. They will leave you high and dry.

We switched over from QB payment processing to Bill.com. I spoke for weeks to reps letting them know exactly what I needed for my invoicing and what issues we were having with QB. We ended up switching our business over and I am very disappointed in the lack of customization in the invoices. A couple of things I needed that Bill.com does not allow for:
- you cannot have more than 1 email contact associated with a client and you cannot add additional emails to recurring invoices. you can add them to existing invoices, but that would mean you have to manually add the additional email.
- you cannot bundle/roll up service line items. I need 1 amount to go out on an invoice, but for our records we need there to be service line items. this caused a HUGE issue internally and we have to manually break those out internally.

It also is very apparent that the customer service dept is not actually familiar with the platform, they are searching the help docs and reading from scripts which almost never get a quick resolution, if there is a resolution at all.

Matter resolved today.

I got this with no funding on the card at all and then was told I can't write a review because I don't own it. 😆 I'll write one because This is America! Where legal citizens have free speech..
My review is that plus, Why would you make something with that much control in place other than you are for a cashless, begging, own nothing type USA. 😆 Fight me for it, u won't win

The marketing is a bait and swich click for "free transfers" then they add a fee. When I cancelled service they continued billing at $79 every two weeks even though they deactivated my service. The tech support is AI and a Chat center that will waste hours of time. It’s like the old CD clubs where you could never cancel. Buyer beware!!! I have the chat from support for confirmation.
This response is fairly typical, no follow up, just “sorry for your loss” type attitude. Avoid Bill.com.

Reached out to them about a scammer which used their platform to charge us for a service which we never got, and after a while of them "researching" / "investigating". They stopped answering and now they are still doing that, so we are working on a chargeback against them, which is so useless of time

Applied online for the card. They connect to you business checking account online to see you financials. I did that, even thought I did not like that because of the privacy reasons. Received numerous emails and calls to get in touch for the zoom. I told the rep I do not need their platform just need a Business card.
They said it's ok you do not need to use a platform for expenses. Received couple emails from different reps saying I got approved for $10.000. Received the card and used the card for $280 at Costco to buy supplies.
They froze the account and closed it. Explanation is internal review account. I do not buy that. look like they are fishing for business and personal information to obtain. Do not fall for the pretty card and their advertisement online rest is your decision.
Thank you.

This is such a deceptive company. They don't offer their promotions and ghost you. Never worked with a company this bad before. AVOID!

A client in the USA paid our invoice using BILL. Got 2 emails from BILL saying they will let us know when payment is sent. Another email invites me to sign up to an account. I DO NOT WANT AN ACCOUNT : definately not having read the reviews on here. No return email that works is in the emails sent. The client wants the goods ASAP but we wont manufcaturer until funds are received. Hence now the USA client will likely get annoyed due to the delay by BILL and the tactics they use. Their contact support page is a blank page. NO WAY TO CONTACT THEM: USELESS.

AVOID, AVOID, AVOID

Thanks for the reply. I've sent a mesage via Trustpilot back to you. I am in the UK. Stuck in limbo waiting for BILL to pay us.

It's horrible service 😫 I spent hours to withdraw money and it's not possible 😪 now I need only use their virtual card

I have been a loyal BILL customer for over a year, using their services to manage my business finances for MAJESTIC BEAUTY BLOOM INC, a company with five years of successful operation and a solid revenue stream. Without any warning or valid explanation, BILL abruptly closed my account—along with linked personal and business financial tools—causing a severe disruption to my operations.

What’s worse is the complete lack of transparency. I submitted every document they requested and asked multiple times for clarification, only to receive vague, robotic responses with no real answers. BILL’s decision has left me in financial limbo, and their refusal to provide a clear reason feels unjust, unprofessional, and potentially discriminatory.

This company talks about supporting businesses, but their actions prove the opposite. They shut down a legitimate, verified business without a trace of due process or human decency. I would caution anyone considering BILL: if they can do this to a loyal customer without notice, they can do it to you too.

Avoid BILL at all costs—they are unreliable, unresponsive, and completely indifferent to the damage they cause.

I don't quite understand why I have to wait 4 business days (actually 6 since the company that hired me put the payment through on a Friday) to receive my payment.

Oh...I COULD give them 1% off the total for them to send it right away. Seems an incentive for them to make a little extra money, no?

The company I worked for took a month to pay me, and now I have to wait until the middle of next week. So overall, it would have been easier for me to pick up a check.

I was hopeful for this to be a good experience, because I knew somebody else who had been using Bill. I've worked with another payment processing company, and found them to be much better than Bill. Although I was able to get ahold of somebody to talk to on the phone with Bill which I liked, I was very disappointed with the lack of common sense this company has. I followed step by step what the customer service person told me to do, and then got an email a day or two later saying my account was shut down. I literally spent 1-2 hours on the phone with customer service people, doing exactly what they told me to do, and they shut my account down. This is the bureaucracy at its worst. If Bill ever wants to work with me again, please reach out.

A large $300k payment was sent to our vendor via "virtual card." The payment never cleared. No one notified us that there was a problem with payment not clearing. Funds were debited from us but can't seem to get our money back to reissue payment. Very frustrating. And almost sounds fraudulent. Keeping that amount of money without any notification or returning the funds, collecting interest from their client! Considering legal action at this point.

⭐ 1 Star | Total Waste of Time – Unprofessional and Misleading

I applied for a Divvy credit card and went through an exhausting process. They asked me to upload multiple documents, and each time I complied, they sent congratulatory emails saying my approval was done or nearly finalized.

After weeks of this back-and-forth, and even completing a live identity video, they suddenly declined my application without any reason.

Why send multiple “you’re approved” messages just to reject someone? This was a complete waste of time and the most unprofessional process I’ve dealt with. Don’t trust Divvy.

I tried the free trial. I decided not to continue using the service after the trial. I was billed for another month. I reached out to support a few times (they are all clueless) and was told I had to wait a few more weeks for my account to close. I finally received an email that my account was closed and I received another final bill! Bill just keeps taking money from my connected bank account as they please. What a nightmare. I would never recommend this service to anyone. There are better options so look around.

I signed up to get paid by Bill.com. Client sent $12,000. Bill took the money and asked me to verify my account to receive it. I submitted bank records, articles of organization and my passport along with verifying the bank account through Plaid. Over a period of 5 days, they kept asking me to resend the same verification information, assuring me that the operations team was "working on it" — then, one morning, I could not login to my account. Come to find out they cancelled the account because they said they passport photo was not clear enough. Customer service is an absolute joke. They are holding client money for up to 90 days. Absolute garbage, toxic for small businesses. Stay away.

WORST ! To call this a platform or service is an absolute joke. EVERYTHING is complicated. Just trying to view recent transactions was impossible. Their 'customer service' is non-existent.. no phone contact..only 'live chat' where you sit there not connected to anyone.
I HATE BILL.COM & wish my client would drop this and switch to another service !!!!!
(Please offer '0' STARS)