Billabong UK Reviews 

Still producing some excellent stuff at keen prices. Friendly and helpful staff, too.

Would not say experience was great-see comments in previous questionnaire. Let down a little by longish delivery schedule, lack of reliable tracking information and what I consider the unprofessional procedures of DPD carriers.

Zero customer service - business acts as a proxy to a european warehouse. No one is manning the support desk and the initial emailed response from the customer support form is automated.
I was sent some wetsuit boots in a wrong size and asked for a resolution but since their one and only response is an automated reply via 'Alice', I hold little hope of hearing back from an actual person.
So that leaves me with two options, try and send back via their Returns process which leaves me with zero confidence, or try and sell the products on.
It's shocking that Billabong think it is acceptable to conduct business like this, the '.co.uk' proxy company are operating on near illegality given how blasé their approach is to the Consumer Rights Act.

Terrible company. Ordered an item. They sent a size too small. Set up a return through order site, printed off return label and posted it. Since then nothing. 10 days later no response to repeated requests to know if refund is being processed. If they do respond its an automated reply unrelated to the query.
I have sent proof that it was posted back and that it entered the returns tracking service.

Still no refund. I now do not know how else to get my money back for an item they got wrong and I returned.

Very good fit and very good customer service!!!

Package damaged, items missing from bag that was ripped open in transit. Emailed them 3 times with this message, finally got a response saying items can be shipped separately! Absolute joke of a customer service.

Always great designs and good quality and good use of recycled materials
Prompt delivery

As always with Billabong great quality and great service.

Great quality clothing at reasonable prices, sign up for membership and receive discounts points to redeem off future sales or help save the planet with them instead😀🤙

Very good all round use all the time and great loyalty scheme

I’m really disappointed with Billabong’s customer service. I placed my first order with a valid 20% Student Beans discount code, but there was no clear way to apply it at checkout. After contacting customer support, I was passed around, ignored, and repeatedly given generic replies blaming me instead of addressing the problem.

What’s worse, other customers have clearly reported the same issue with discount codes not applying properly, yet Billabong has done nothing to fix it. They keep advertising first-order discounts while refusing to refund customers who couldn’t use them because of flaws in their own system.

The agent I spoke with stopped replying altogether after I asked why the company ignores customer feedback and hides behind “policy” instead of helping. That’s not good customer care — it’s avoidance.

It’s very disappointing to see a big brand refuse to take responsibility or even acknowledge that their system isn’t working properly. I won’t be buying from Billabong again until they fix their checkout process and start treating customers fairly.

Took months to receive a human reply for initial ticket (common theme here!). Chased up... ignored. Opened a new ticket. Original ticket replied to a couple of weeks later.
Item bought with money plus loyalty points. Item returned as poor sizing against same sized historical purchases. Billabong refused return of loyalty points. No disclaimers during purchase stating that loyalty points were 'non-refundable' in the event of a return. Unable to find anything on the website relating to this 'policy'. No loyalty to customer on Billabongs part. Very poor.

Bought a shirt from Billabong's website, and it arrived with rips in the seam. Tried to contact them by email multiple times, but have received no response other than an automated one. Tried calling, but a recorded message said that 'no one is available to take my call' and then the line went dead.

Does anyone actually work in the customer service department for this company? Judging by the reviews, I'm not the only one disappointed...

Will never purchase from Billabong again. Terrible from start to finish.

terrible customer service

3.95 to deliver and then 5 pound return fee per item so returning 2 t shirts for a different size would result in 18 pound extra charges, idiotic policy

The worst customer service ever !!!! They
never reply to the emails ! Had an issue with my order which hasn’t been delivered . I have sent many emails for a week and still waiting for a reply ! This is totally ridiculous! And have no other way to contact and get my product refunded! Avoid !!!!

if I could give this company no stars i would. i ordered size 5 boots. billabong sent me size 4. i want to return them, but its impossible to get a return form. when you click on the link it brings you back to the website page. there is no contact number. i have emailed it went to billabong.com in the US they were of no assistance. i will never order a product from this company again.

Delivered to the wrong address, and despite a huge effort by myself to try and locate them I can't even get a response from customer service.

I've had to go back to my payment provider to seek a refund as no response leaves no confidence in the company. Such a shame as I always loved my billabong shorts

Absolutely horrendous - They also just flat out ignore you and make up attempts of trying to deliver.