Bill Baber Knitwear Reviews 

156
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I couldn't believe my luck when I stumbled upon Bill Baber whilst wandering around Edinburgh some years back. But I'm far away from there generally, and rely on online shopping with them. Always best... See more

Company replied

Rated 5 out of 5 stars

Super friendly and helpful family business. Jack and Lucy arranged a Zoom call to help us get to know each other and our business requirements as we're based overseas. What a difference being able... See more

Company replied

Rated 4 out of 5 stars

Lovely yarn- beautiful colours. My 2nd BB tunic - first was a med and seemed a tad small so this time I went large- this was significantly bigger- I washed it in the end to shrink as I chose not to re... See more

Company replied

Rated 5 out of 5 stars

Jack and his family at Bill Baber are dedicated, talented professionals! I love my Fintry jumper, so much so that I have two, one blue and one a gorgeous green. A ‘Sloppy Joe’ in style, it’s like w... See more

Company replied

Company details

  1. Knitwear manufacturer

Written by the company

Designer knitwear sweaters, made in Edinburgh, for both men and women in a range of colours, styles and patterns. We're a family business who have been making knitwear together for over 40 years.


Contact info

4.8

Excellent

TrustScore 5 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(156)

15 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing company to deal with

Amazing company to deal with. Great quality products and fast shipping. We will be ordering from Bill Baber for a long time to come!

1 November 2023
Bill Baber Knitwear logo

Reply from Bill Baber Knitwear

Thank you so much Eileen, we really appreciate this lovely review and are so pleased you like your pieces!

Rated 5 out of 5 stars

Repeat customer

I discovered your shop while visiting Edinburgh and fell in love with my Candy silk and linen Wallace. Then I lost it while travelling so I got another one just like it. The weight is perfect and you wouldn’t think so but the colors go with everything. Excellent service too.

29 October 2023
Bill Baber Knitwear logo

Reply from Bill Baber Knitwear

We are so pleased that you love your piece and our service but sorry that you had to buy another, what a shame! Hopefully this one will last you many years, at home and while travelling!

Rated 5 out of 5 stars

I ordered a scarf from Bill Baber

I ordered a scarf from Bill Baber - and it arrived very promptly with follow ups from the company via Instagram direct messaging.

I love my new scarf and was very impressed with their service. Would recommend to anyone.

26 October 2023
Bill Baber Knitwear logo

Reply from Bill Baber Knitwear

Thank you so much for taking the time to leave this review Karen. We are delighted to hear your feedback and so pleased that our pieces and service have pleased you.

Rated 5 out of 5 stars

Excellent products

Excellent products! Plus very helpful advice and super quick processing.

17 October 2023
Bill Baber Knitwear logo

Reply from Bill Baber Knitwear

Thank you so much for this kind review, we are so pleased you like your Bill Baber pieces and delighted that you are so happy with our service.

Rated 5 out of 5 stars

Exemplary service

I found the service exemplary. I bought online, and although, for a number of reasons, the garment wasn’t suitable for me, I found the prompt, personal response, prompt and efficient. It was very reassuring to realise it was a human being serving me, and not a system. I would buy from Bill Baber again, though I would prefer to do do in person, because the fit and feel of these unique garments are not easily conveyed online. Thank you.

23 October 2023
Bill Baber Knitwear logo

Reply from Bill Baber Knitwear

Thank you for such a thoughtful and kind review Christine. We're sorry that your piece wasn't quite right for you but are so pleased that our service was exemplary. We hope to welcome you to our Edinburgh Grassmarket Workshop in the future to see our boutique collection in person.

Rated 5 out of 5 stars

Beautiful knitwear, handmade

Had a great chat with Bill who was making a jumper at the time. Fascinating trot down memory lane as I am from Edinburgh but haven't been back for years so talked about all my old haunts and he knew what I was wittering on about so that was lovely. Saw some beautiful knitwear and decided to come back another time when not broke (as I was this time).
Slightly disappointed not to find my favourite shawls on the website, as I covet one of the two colour ones I saw in the shop but don't see them on the website.

31 October 2023
Unprompted review
Bill Baber Knitwear logo

Reply from Bill Baber Knitwear

We are so pleased that you enjoyed your visit to the Workshop. It is a very peaceful place despite all the colours! Our boutique collection in the Workshop tends to be composed of unique designs and colour combinations while our retail collection follows more standard sizing and themed colourways. We always recommend that if you see something you love in the Workshop then buy it then, as it may be a one of a kind piece!

Rated 5 out of 5 stars

Great Service and Beautiful Products

Prompt response to inquiry about out-of-stock item with information about upcoming availability and prompt shipping once available. Beautiful sweater and coordinating brooch.

21 September 2023
Bill Baber Knitwear logo

Reply from Bill Baber Knitwear

Thank you so much for this lovely review Donna, we are really pleased that our service and sweater met your expectations. Enjoy your piece!

Rated 5 out of 5 stars

Treated myself to a new BB knitted jacket!

My first BB garment was a Mull Jacket in a denim, purple & green mix bought way back in 2009, I think. It’s been all over the world with me & has more places to go! I decided it was time to invest in another BB garment so I’ve just bought a Mosaic Jacket in a lovely mix of blues with a cream band. It’s made with Irish spun merino wool & beautifully made in Scotland. Pure Celtic. I’m thrilled to have it & am waiting for some cooler weather to wear it when I know it will be admired.

29 August 2023
Bill Baber Knitwear logo

Reply from Bill Baber Knitwear

Wow, thank you so much for this stunning review Mary. We hope both your Mosaic and Mull jackets give you much pleasure for years to come!

Rated 4 out of 5 stars

Lovely yarn- beautiful colours

Lovely yarn- beautiful colours. My 2nd BB tunic - first was a med and seemed a tad small so this time I went large- this was significantly bigger- I washed it in the end to shrink as I chose not to return it. I guess there’s a variance within sizes- I think I would try to visit shop to try on in future (but I live at other end of UK…)

16 August 2023
Bill Baber Knitwear logo

Reply from Bill Baber Knitwear

Thank you for taking the time to leave us your thoughtful review. We appreciate your kind words about the colours and materials and are sorry that the difference between the medium and larger sizes was not quite right for you. We aim to have average measurements for all our garments listed on our website and would always recommend checking these before placing an order but knitting is a little like baking, no two cakes are the same! We aim to be an inclusive company and try to have sizes that fit most body types. If you would like to discuss any further then please do email us.

Rated 5 out of 5 stars

Individualised and Personal

A great range of styles & options made to your individual preference.
Great to do business with - friendly & obliging. Efficient service.

30 July 2023
Bill Baber Knitwear logo

Reply from Bill Baber Knitwear

Thank you so much for this lovely review, we really appreciate your kind words and are so glad that our knitwear and service has pleased you!

Rated 4 out of 5 stars

Adding punch to an outfit

Easy to use website, with clear pictures of accessory items

20 July 2023
Bill Baber Knitwear logo

Reply from Bill Baber Knitwear

Thanks so much for this review, we are so pleased you like our pieces and found the website clear.

Rated 5 out of 5 stars

Gorgeous knitwear.

Jumper arrived promptly and it’s gorgeous.

26 June 2023
Bill Baber Knitwear logo

Reply from Bill Baber Knitwear

Thanks so much for getting in touch and leaving this lovely review. We really appreciate you taking the time and are so pleased you love your new jumper!

Rated 5 out of 5 stars

Uniquely beautiful and unusual

We were in the store in Edinburgh in June and purchased one sweater although I tried on several other styles for size. When I returned home to the USA, I ordered two more sweaters. I love the combination of colors and the texture of the material. Both in-store and online were helpful and easy to purchase/order. Items were shipped promptly and with lots of notices for tracking. I feel my purchases are unique and not like anything else I've seen elsewhere.

26 June 2023
Bill Baber Knitwear logo

Reply from Bill Baber Knitwear

Thanks so much for leaving this fabulous review. We really appreciate you taking the time and are so glad that you love your items and our service.

Rated 5 out of 5 stars

Purchase was so easy and the delivery…

Purchase was so easy and the delivery was super quick even though I'm in Western Australia Perth. My sister will be receiving the beautiful Rist coloured Jura shawl for her 70th on 21 July 😊

9 May 2023
Bill Baber Knitwear logo

Reply from Bill Baber Knitwear

Thanks so much Lisa, we are really pleased to hear how happy you are with our service and hope your sister loves her Shawl!

Rated 5 out of 5 stars

Excellent service.

Quick postage, beautifully made jumper. Strongly recommend and I will definitely be shopping here again.

26 March 2023
Bill Baber Knitwear logo

Reply from Bill Baber Knitwear

Thank you so much for this lovely review. We are really pleased that you love your piece and look forward to hearing from you again!

Rated 5 out of 5 stars

Fabulous clothes and great service!

I discovered Bill Baber a few years ago. And since then consider them my 'go to' source for beautiful woollens. The designs are original, the materials are fabulous and of outstanding quality. Not only that, but service is personal and outstanding. They recently went above and beyond to sort out a minor mix up on an order. Will certainly be going back for more to add to my own personal Bill Baber collection!

13 March 2023
Bill Baber Knitwear logo

Reply from Bill Baber Knitwear

What a wonderful review Nicola, thank you so much for taking the time to leave this. We are delighted that we have exceeded your expectations with our customer service and hope that you continue to love your knits for many years to come!

Rated 5 out of 5 stars

Lovely

Bill Baber do a great range of clothing and I really like the traditional patterns woven into their designs. I won’t lie - these are pricey. But I do like that the tops are well made, beautifully designed and unique. I would definitely buy from them again.

1 March 2023
Bill Baber Knitwear logo

Reply from Bill Baber Knitwear

Thank you for your lovely review, we are so pleased that you like our designs and hope that you are wearing them for many years to come.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look