Bill Baber Knitwear Reviews 

Exceptional customer service and products.
My order was delayed due to a mail strike and Bill and Jack reshipped with another service...now THAT is true customer service! And the knitwear is absolutely gorgeous!

I bought two Orkney snoods which are in lovely rich colours. They are warm, soft and not in the least bulky. Helpful and personal response from the company when I wanted to make a change to my initial order. Would definitely recommend…

I am delighted with the jumper I bought from Bill Baber. It is excellent quality wool and warm whilst being not too bulky. The communication from the company about a very slight delay due to the Christmas holiday was much appreciated. They are a lovely company to deal with.

Ordering the mull cape online was easy. The cape arrived quickly considering the shipping distance between Scotland and the United States. And most importantly, the cape was a gift for my mother, who was impressed with its quality and beauty.

Mr Baber’s knitwear products are beautiful and excellent quality!! It is always an excellent shopping experience in person at his shop or online!!

Super friendly and helpful family business. Jack and Lucy arranged a Zoom call to help us get to know each other and our business requirements as we're based overseas. What a difference being able to see and speak to our supplier instead of the usual emails going back and forth!
The quality of their garments is second to none. Would definitely recommend Bill Baber Knitwear.

Love it! Visited the store over summer holiday and ordered once we returned home. Amazing craftsman and artistry in each piece. Thank you

Beautiful and comfy as usual, one of my favourite shops ever. The difficulty here is trying NOT to purchase all the models in each and every colour available !

Nicely made quality sweater. Wife very happy, brownie points galore.

We love our capes and shawls from this family run business! The sumptuous colors, textures, and unique styles are absolutely beautiful!
What makes it even better is the friendly, helpful family and staff!
A visit to the shop located in the Grassmarket in Edinburgh is both inviting and informative as you can observe their creativity and skill in process.
We look forward to visiting them again soon!

Couldn't be happier, love my warm fuscia colored Jersey and the service was exceptional. Communication all the way through to ensure I was getting what I expected as I was ordering from overseas. Thanks for being so helpful.

Helpful staff. Quality product.

Beautiful Royal Skye Jacket for my wife. She's very happy. Well made and quality tweed. Quick shipping to USA.

The sweater I ordered is totally gorgeous. The colour is just as shown on my screen, the wool is soft and I am going to love it for years I am sure! The whole process of ordering and receiving it was flawless.

Brilliant shop, wonderful unique woollens in interesting mixes of wool, linen and silk. Thrilled to bits with the poncho.

Bill Baber is a quality shop, long lasting products that I have bought and used for 20 years.
Problems this year with Brexit - not the shop’s intention…

When I was in the store in Edinburgh, everything was good. I bought one dress and have been satisfied with it. However, I also ordered a dress that was exactly what I wanted - but the wrong color. It was supposed to be made and shipped later. I did receive a dress about 2-3 weeks later, but it was not the one I ordered. I ordered a large size because I wanted it longer (just below my knee), but this one was too short- it was above my knee, and the shoulders had a strange flip on them - again not what I ordered and not what I tried on in the store. I sent the dress back, but have not received a replacement nor a reimbursement. I sent an email with an explanation, but apparently the email did not work, and I am discouraged because I've never received further information from Bill. I still would like the dress in purple, but with exactly what I ordered. If that is not possible, then please refund my money. Thank you.

I love the sweater-lovely quality and fit to size.
The order was sent immediately.
They answered my enquiries succinctly.
Overal very pleased with my purchase and the company.
In fact I’m going to order another sweater asap!
Rosie Canada

I purchased a gorgeous Bill Baber shawl while in Edinburgh. I love how it can be worn as is or multiple ways with the addition of a broach. So unique and versatile! I also bought a scarf as a gift for a friend and she is thrilled with it!!! Highly recommend!