Billi Uk Reviews 351

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and clear communication, making every interaction pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and expertise of the engineers who quickly resolve issues and ensure everything is installed perfectly. Reviewers are particularly impressed with the outstanding customer service, noting quick resolutions and the personalized, patient approach from the client care team. Many customers also appreciate the product itself, describing the taps as great and exceeding expectations, with strong aftercare and support provided by the company.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, kindness, and efficiency... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting responsive, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Josh D comes to our office to service the taps and attend to any faults that arise. He is always friendly, helpful, and communicates clearly what work has been carried out and what may be needed next.... See more

Company replied

Rated 5 out of 5 stars

Great help over the phone, great help on site. An engineer, Josh D, who came today sorted the issue quickly. Instructions were given if we experience the same issue in the future. Thank you!

Company replied

Rated 5 out of 5 stars

I’m very pleased with the recent water filter installation. The entire process was smooth, efficient, and professionally handled from start to finish. Karolis did an excellent job, he was punctual,... See more

Company replied

Rated 5 out of 5 stars

My experience with Billi was made a lot easier due to the extremely helpful Rey in the Client Care Team. Rey was in touch constantly and was very informative throughout. Every company needs a Rey in t... See more

Company replied


4.9

Excellent

TrustScore 5 out of 5

351 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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Rated 5 out of 5 stars

Karolis

Karolis, was punctual, tidy, polite and knowledgeable answering any questions asked. Very nice man.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Karolis

Karolis, the engineer who came to fix our tap was very polite and knowledgeable. It only took him few minutes to sort out the problem we had with the tap.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Karolis

Karolis, was professional, polite and knowledgeable. He literally fixed the issue in 5 minutes!

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Replacement Tap

Excellent service! Our friendly installer, Lee, arrived on time, fitted the tap quickly and left everything spotless. Highly recommended

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic and helpful service from…

Fantastic and helpful service from Billi, especially (Bimla), prompt and professional..
Thank you.. :-)

11 August 2025
Unprompted review
Billi Uk logo

Reply from Billi Uk

Hi Mikey,

Thanks for your lovely review, I will make sure to pass on your kind words to Bimla,

Thanks again,
Laura

Rated 5 out of 5 stars

Quick resolution from client care…

Quick resolution from client care (Bimla) - spend time with me on the phone to resolve issue with sparkling water; we managed to reset and get working over the phone, no engineer required. Great job!

5 August 2025
Unprompted review
Billi Uk logo

Reply from Billi Uk

Hi Anita,

Thanks so much for your review - great to hear everything is sorted,

Thanks again,
Laura

Rated 5 out of 5 stars

After an issue with the tap when…

After an issue with the tap when contacting the Billi team it came to light that our company hadn't set up a care plan, they very quickly set one up for us and sent out an engineer so all was sorted

1 April 2025
Unprompted review
Billi Uk logo

Reply from Billi Uk

Hi Lorraine,

Great to hear your tap is now sorted and looking forward to working with you!

Thank you for the review,
Laura

Rated 5 out of 5 stars

Water filter installations

I’m very pleased with the recent water filter installation. The entire process was smooth, efficient, and professionally handled from start to finish. Karolis did an excellent job, he was punctual, knowledgeable, and ensured everything was installed perfectly. He also took the time to explain how the system works and made sure everything was clean and tidy before leaving.

I highly recommend Karolis for anyone in need of this service. Outstanding work and great customer service!

16 July 2025
Unprompted review
Billi Uk logo

Reply from Billi Uk

Hi Debora,

Thank you so much for your excellent 5* review of our engineer Karolis. I will make sure your kind words are passed onto him. Enjoy your new Billi tap!

Thanks again,
Laura

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