Josh D comes to our office to service the taps and attend to any faults that arise. He is always friendly, helpful, and communicates clearly what work has been carried out and what may be needed next.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great help over the phone, great help on site. An engineer, Josh D, who came today sorted the issue quickly. Instructions were given if we experience the same issue in the future. Thank you!
Company replied
I’m very pleased with the recent water filter installation. The entire process was smooth, efficient, and professionally handled from start to finish. Karolis did an excellent job, he was punctual,... See more
Company replied
My experience with Billi was made a lot easier due to the extremely helpful Rey in the Client Care Team. Rey was in touch constantly and was very informative throughout. Every company needs a Rey in t... See more
Company replied
4.9
Excellent
351 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Reply from Billi Uk
Hi Claudia,
Thank you so much for taking the time to leave Bimla a review, it is always nice to get great feedback about our customer experience team members,
Thanks again,
Laura
I really appreciate Rey help with…
I really appreciate Rey help with helping me revise a contract and for arranging our disposal of zip taps so quickly. grateful for the easy experience I had with them
13 June 2025
Unprompted review
Reply from Billi Uk
Hi Jarrah,
Really lovely to hear you had such a positive experience with Billi and Rey in particular. I'm sure it will make his week hearing about your 5* review. Thanks so much for taking the time to let us know,
Laura
Billi Taps
Chris did a fantastic job of fixing 2 taps in one visit. These taps work really well and save a ton of office time.
3 June 2025
Unprompted review
Reply from Billi Uk
Hi Doug,
Thank you so much for your kind review of Chris, glad to hear both taps are now up and running and you can continue to enjoy your time-saving Billi taps,
Thanks again,
Laura
Karolis was the best that ever came to…
Karolis was the best that ever came to site .Highly recommended.
5 June 2025
Unprompted review
Reply from Billi Uk
Hi Andreea,
Thanks so much for leaving Karolis a 5* review - I will make sure your kind words are passed on to him. He is definitely an asset to Billi UK,
Thanks,
Laura
Natalie Reynolds great sales manager
Natalie Reynolds great sales manager - since I have been dealing with Natalie things have been so much easier - Natalie makes a point of emailing you back with updates and checks to see if everything is ok. I cant ask for a better sale manager.
2 May 2025
Unprompted review
Reply from Billi Uk
Hi Marie,
Thank you for your lovely review about Natalie - she is an absolute star! I will make sure your kind words get passed on to her,
Thanks again,
Laura
Finally found someone really helpful!
Recently experienced many issues with our Billie, engineers who tried to blame us for it not working, engineers who had to come back repeatedly. Customer Service staff who do not ring back when they have promised to do so. Today however, I spoke to a lady called Bimla who was really helpful, solved the problem over the phone and gave clear written instructions on how to solve the issue and it worked. Billie - you need more staff like this lady!
*** Since writing this we have been contacted by phone and happy to say all issues now addressed and resolved. am happy to change my review to 5 STAR.
29 May 2025
Unprompted review
Reply from Billi Uk
Hi Janette,
Thank you for your feedback - I am really sorry to hear that you have had a negative experience with us. We pride ourselves on our customer service and I would really like to investigate this for you so I have asked the Client Care team leader to contact you for more information.
Thank you for your positive comments for Bimla, I am glad she was able to resolve this for you,
All the best,
Laura
I had a part break on my chiller.
I had a part break on my chiller and it wasn’t something I could get of the shelf, I need the water fountain back up and running that day.
I spoke with Neil Wathen, and he went above and beyond to get an engineer with parts to stop by and help me out! This is the level of care and commitment that separates you from the rest. Thanks Neil.
21 May 2025
Unprompted review
Reply from Billi Uk
Hi Liam,
Thank you for your 5* review, it's great to hear we could get your machine back up and running so quickly and that Neil went above and beyond for you,
Thanks again,
Laura
We would like to recommend Karolis’s…
We would like to recommend Karolis’s service from Billi. He is always very polite and going above and beyond to satisfy the client. He recommended us to extend the tap, considering we were told it is impossible on our kitchen unit, however he didn’t give up and make it happened! Thank you Karolis!
IFS team
23 May 2025
Unprompted review
Reply from Billi Uk
Hi IFS team!
Thanks so much for leaving Karolis a 5* review - I'm sure he will be thrilled to know that his hard work and customer service are making such a good impression.
Thanks again,
Laura
Billi UK are true to their word
Billi UK are true to their word. Mel & Laura kept me updated with pushing through a service visit and their engineer Karolis did a great job getting our unit back up and running. I never leave reviews unless they are worthy ... thanks guys.
Regards
John
Facilities Manager
WK UK
20 May 2025
Unprompted review
Reply from Billi Uk
Hi John,
What amazing comments, thank you so much for taking the time to leave us this review. I will make sure your kind words are passed on to the team. Knowing that they went above and beyond will really make their day,
Thanks again,
Laura
It's the staff that make the company
Oh wow, this company has an amazing engineer called Josh D. He fixed issues that we had on site quickly and honestly.
8 May 2025
Unprompted review
Reply from Billi Uk
Hi,
Thanks so much for your 5* review, I will make sure your kind words are passed onto Josh D. We always aim to please but its lovely when a customer takes the time to praise hard work!
Thanks again,
Laura
Karolis is our regular engineer of our…
Karolis is our regular engineer of our Billi tap. He looks after us very well and knows his job. Very friendly and polite. Keep doing the great job 👍
11 April 2025
Unprompted review
Reply from Billi Uk
Hi Simona,
Great to hear our engineers are looking after our customers so well. I will make sure Karolis is informed of your kind words and thank you for taking the time to leave us such a glowing review,
Thanks again,
Laura
Karolis did an amazing job with…
Karolis did an amazing job with repairing the water machine, he’s a regular at Bradford swissport. Repairing and maintaining the machine in the best possible way. Very happy ! Keep it up!
30 April 2025
Unprompted review
Reply from Billi Uk
Hi Zainab,
Thank you so much for your 5* review. It's wonderful to hear our engineer Karolis is continuing to make such a positive impression and I am sure it will make his day to hear your review,
Thanks again,
Laura
Karolis great service engineer
Karolis was prompt, friendly and extremely helpful. Thank you for a great service
22 April 2025
Unprompted review
Reply from Billi Uk
Hi Nicola,
Great to hear that Karolis made such a fantastic impression, thank you so much for taking the time to leave him a 5* review. I will make sure your kind comments are passed onto him,
Thanks again,
Laura
Karolis was efficient and informative…
Karolis was efficient and informative and polite and completed the job successfully.
17 April 2025
Unprompted review
Reply from Billi Uk
Hi Dylan,
Thank you so much for taking the time to leave Karolis a 5* review, it is always lovely to hear our engineers are providing a positive and efficient service,
Thanks again,
Laura
Great repair work
Andy Whyley is an asset to Billi, so helpful in trying to fix a fault we had with our Billi tap when the hot water stopped running. Andy called me a day before the planned visit to see if we could fix the issue over the phone and get it running quicker, and followed up later in the day to check if it had worked. Unfortunately we couldn't fix it over the phone as it needed more physical repair, Andy was out early the next morning and solved our issue, explaining what had happened to cause the problem. Thank you Andy!
11 April 2025
Unprompted review
Reply from Billi Uk
Hi Erin,
What a lovely review! I will make sure Andy is told about your kind words. It is always frustrating when a tap goes down but I am so glad that we were able to get it back up and running quickly and efficiently for you,
Thank you for taking the time to leave us your positive comments,
Laura
Very quick fix
Karolis was very knowledgeable, and repaired our tap very quickly. He was professional throughout, communicated clearly and was very thorough in making sure all was working as it should before he left.
10 April 2025
Unprompted review
Reply from Billi Uk
Hi Corinne,
It's reviews like yours that make us so proud of our engineers' service. it is fantastic to hear such positive comments on Karolis' professionalism and communication skills and happy to hear that your tap is back up and running,
Thank you for you 5* review,
Laura
BobbieSu helped me find the product I…
BobbieSu helped me find the product I was looking for, then supplied tech drawing so I could check the dims and processed the ordered and shipped quickly. All round great
8 April 2025
Unprompted review
Reply from Billi Uk
Hi John,
Thank you for your 5* review. It is fantastic to hear from a customer who has had a great experience from start to finish with their query,
I will make sure to pass on your kind words to BobbieSu,
Thank you again,
Laura
Another brilliant and professional…
Another brilliant and professional service visit from Karolis, as always. His attention to detail, expertise, and consistently high standards make all the difference. It’s always a pleasure to work with someone so reliable and dedicated. Highly recommended!
8 April 2025
Unprompted review
Reply from Billi Uk
Thank you Interesting Life for your lovely review - it is always nice to hear from customers who are impressed with our engineers time after time.
I will be sure to let Karolis know about your kind words,
Thank you,
Laura
Karolis best engineer around
Karolis was very good! Quick, informative and reliable, he is what makes billi great!
31 March 2025
Unprompted review
Reply from Billi Uk
Hi Tom,
What a lovely review! Karolis will be so pleased to hear your feedback and thank you so much for taking the time to provide it.
Thanks again,
Laura
Excellent service from Karolis this…
Excellent service from Karolis this morning!Thank you.
28 March 2025
Unprompted review
Reply from Billi Uk
Hi Andrzej,
Wonderful to hear you had an excellent experience with our engineer Karolis - thank you for taking the time to leave us a review and I will make sure your kind words are passed onto him,
Thanks,
Laura
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