Used to be a lot better rewards. Has changed again not for the better .. knew what you were getting and build up of rewards. In last week the app has frozen every day .. seems to be not as reliable as... See more
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Review summary
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I’ve had the biscuit app a number of years, initially I thought it was great and the rewards were easy to reach, the app itself is useful to see how far you have walked with your dog. Last year it c... See more
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When I first got this app it was wonderful! You were rewarded 50 points a day for your walks. Then without warning it went down to 10! It now requests a walk AND subscription to receive 50 points.
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Unfortunately after using the app for a number of years I will be uninstalling the app. Removing the gift vouchers has removed any incentive to use it. It’s just not worth the hassle any longer. That... See more
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Company details
- #6 of 6 best companies in Dog Walker
About Biscuit Pet Care
Written by the company
Biscuit is the pet care app that rewards you for helping your dog thrive.
Track your walks, build your Care Score, complete Quests, enter exciting competitions and earn Biscuits, as you make every step count. Unlock Treat Mode to enjoy everyday perks like tastecard dining out, Coffee Club and double competition entries.
From healthier routines to little rewards along the way, Biscuit helps you care for your dog with confidence while making every walk a little more rewarding.
Download the Biscuit app
Contact info
Cromwell Road, SW7 4AF, London, United Kingdom
- support@biscuitpetcare.com
- biscuitpetcare.com
3.2
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Disappointing
Been using the app for years. Like seeing how far I walk with the dogs. Used to really enjoying saving for the rewards. Incredibly disappointed with the recent changes which are blatantly down to biscuit trying to save money! What’s the point of competition entries if you barely or never win. I don’t want discount vouchers, as I’ve said to them. I used to save my biscuit points for Amazon vouchers and reward the dogs with treats. I’m not interested in anything they give a discounts off. They’ve said they have no plans to change it again and tried to spin the changes as being amazing but they just are no such thing.
10 August 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Natalie,
We’re really sorry the recent changes have left you feeling this disappointed, especially after using Biscuit for years.
We understand that saving your Biscuits for Amazon vouchers gave your walks a meaningful reward, and we love hearing that you used those vouchers to treat your dogs. We also appreciate why competition entries and discounts don’t feel like an equivalent incentive for you.
We don’t want to try to convince you that the new rewards are right for you when you’ve clearly told us they aren’t. Thank you for being so honest about what you valued about Biscuit and what you feel has been lost. We’ve made sure your feedback is recorded for our Product team.
The Biscuit Team
Used to be fantastic
Used to be fantastic, got rewarded with gift vouchers for walking your dog. They have now got rid of this model and replaced it with taste card and coffee club which are just valid for terrible chain restaurants and mediocre coffee. Deleting my account
9 August 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Francesca,
We’re really sorry to hear you’ve decided to delete your account after previously having such a positive experience with Biscuit.
We understand that earning gift vouchers through your walks was a big part of what made Biscuit feel rewarding, and that the current dining and coffee benefits don’t offer the same value for you.
Thank you for taking the time to tell us why you’re leaving. We’ve shared your feedback about the changes to the rewards with our Product team.
The Biscuit Team
good site but does keep freezing which…
good site but does keep freezing which is very annoying having to delete it then reload.rewards are good
7 August 2026
Reply from Biscuit Pet Care
Hi Joanna,
Thank you for your feedback. We’re really pleased you’re enjoying the rewards, but we’re sorry the app freezing is getting in the way of the experience.
Having to delete and reinstall the app repeatedly certainly isn’t something we want you to have to do. Please email us at support@biscuitpetcare.com with your device details and we’ll be happy to look into what’s happening.
Thanks for being part of Biscuit!
The Biscuit Team
Easy app to use
Loving seeing how far my dogs have walked. It encourages me to take them out.
4 August 2026
Reply from Biscuit Pet Care
Hi Helen,
Thank you so much for your lovely feedback! We’re really pleased Biscuit is encouraging you to get out walking and that you enjoy seeing how far you and your dogs have travelled together.
Here’s to plenty more walks and adventures together!
The Biscuit Team
Don’t waste your time!
I used to love the Biscuit app. It was free to use, and I enjoyed collecting points while walking my dogs, which I could redeem for genuinely useful vouchers like Asda gift cards.
Unfortunately, recent changes have completely ruined the experience. The number of points you can earn has been significantly reduced, many of the best rewards have disappeared, and you’re now expected to pay for a premium membership to get the most out of the app.
What was once a fun and rewarding app now feels like a waste of time. It’s really disappointing to see how much value has been taken away, and I’ve stopped using it as a result. I hope the developers listen to user feedback and bring back the rewards that made the app worth using in the first place.
5 August 2026
Unprompted review
Reply from Biscuit Pet Care
Hi,
We’re really sorry to hear how much your experience of Biscuit has changed.
We understand that earning useful vouchers such as Asda gift cards was a big part of what made tracking your walks feel worthwhile, and we appreciate why the current rewards haven’t given you the same motivation to continue using the app.
Thank you for taking the time to explain what you valued about the previous experience and what you’d like to see from Biscuit. We’ve shared your feedback with our Product team.
The Biscuit Team
At first it was great tacking…
At first it was great tracking everything in one go, walks, distance, wellbeing and getting vouchers was a fantastic incentive, I weighed it up and subscribed last year still getting vouchers was great, but now it £3.99 a month to enter competitions, sorry there are plenty of other apps that can record my walks that are free so I will be cancelling my subscription and no longer recommending to anyone
4 August 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Caroline,
We’re really sorry to hear you’ve decided to cancel your subscription, particularly after choosing to subscribe last year because you felt the rewards made it worthwhile.
We understand that being able to track your dogs’ walks and wellbeing while working towards vouchers gave you a clear reason to use and recommend Biscuit. We appreciate why competition entries don’t provide that same value for you.
Thank you for supporting and recommending Biscuit, and for being honest about why that has changed. Your feedback has been shared with our Product team.
The Biscuit Team
When they lowered points earning and…
When they lowered points earning and introduced paid premium account I thought it's still worth it but after recent changes of removing gift cards like Deliveroo was a final straw so have canceled premium account and stopped using the app completely as new perks are useless for us.
1 August 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Robert,
We're really sorry to hear the recent changes have led you to cancel your subscription and stop using Biscuit.
We understand that the shopping vouchers were a big part of what made Biscuit worthwhile for you, and we appreciate why the current rewards haven't offered the same value. Thank you for taking the time to share your feedback. We've passed your comments directly to our Product team.
The Biscuit Team
Now pretty useless - deleted and subscription cancelled
I had to give one star in order to write a review - I wanted to give NO stars! The change to the rewards scheme means it's pretty useless for me - I live miles from anywhere, don't drink coffee or go to cafes and restaurants much, and have zero interest in entering competitions. The supermarket vouchers are gone, which means I'm essentially paying for nothing much. I've deleted the app and cancelled my subscription.
31 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Sue,
We're really sorry to hear how disappointed you've been with the recent changes.
We completely understand that the current rewards won't be useful if you don't regularly visit cafés or restaurants, particularly when you live in a rural area. We also appreciate why losing the supermarket vouchers has changed the value of your subscription.
Thank you for taking the time to explain your experience. Your feedback has been shared directly with our Product team, and we genuinely appreciate your honesty.
The Biscuit Team
I preferred the old system
I preferred the old system — getting a guaranteed £10 voucher felt like a real incentive, unlike the current setup where it all depends on a draw.
31 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Debra,
Thank you for taking the time to share your feedback.
We understand why earning towards a guaranteed voucher felt like a much stronger incentive than competition entries, and we're sorry the recent changes have left you disappointed.
Your comments have been shared with our Product team, and we appreciate you letting us know how the changes have affected your experience.
The Biscuit Team
Case of another app ruined by greed
Another case of a fun app with good rewards. Now offering very little rewards or incentive. All about driving sales to other companies and weak competitions
29 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Ben,
We're sorry to hear how disappointed you've been with the recent changes.
We understand that the rewards were a key part of what made Biscuit enjoyable to use, and we're sorry the current experience hasn't met your expectations. Thank you for taking the time to leave your feedback. We've shared your comments with our Product team.
The Biscuit Team
Was good to start withi
Was good to start with. Then went to paid version, which I reluctantly did last October. As enjoyed earning vouchers.
Paid £79 for a subscription for 2 dogs.
Now they are fiving subscription for half that amount and have stopped doing vouchers. Feels like a scam. Haven’t used for a couple of weeks will be asking for my data to be deleted as I don’t see why they should get to use it and I get nothing in return.
13 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Susan,
We're really sorry to hear how disappointed you've been.
We understand why the changes to the subscription and rewards have left you feeling let down, particularly after paying for an annual subscription for two dogs because you valued the voucher rewards.
If you'd like to request the deletion of your personal data, our Customer Support team can help with this. Please email us at support@biscuitpetcare.com and we'll guide you through the process.
Thank you for taking the time to share your feedback. Your comments have also been shared with our Product team.
The Biscuit Team
This app was previously free and used…
This app was previously free and used to be amazing. You use to earn points quickly with great rewards. Now it's rubbish, all my points have dissappeared and rewards aren't worth having. Will be uninstalling this app. Very disappointed.
27 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Frances,
We're sorry to hear you're disappointed with the recent changes.
We understand that the previous rewards were an important part of what made Biscuit worthwhile for you, and we're sorry the current experience hasn't lived up to your expectations.
Thank you for taking the time to leave your feedback. We've shared your comments with our Product team and appreciate your honesty.
The Biscuit Team
I've now removed it as it's no use ..rewards are reduced
I've now removed it as it's no use , all the benefits to change points to vouchers are removed. I get it free with my insurance but tbh I wouldn't pay for it. Not now , it's not worth the faff to turn on anymore.
27 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi,
We're sorry to hear you've decided to remove Biscuit.
We understand why the removal of voucher rewards has changed the value of the app for you, even with your subscription included through your insurance. Thank you for taking the time to share your feedback. Your comments have been shared directly with our Product team.
The Biscuit Team
Think others have said it all
Think others have said it all I’m very disappointed also my vouchers have disappeared(£20 worth)I’ve unsubscribed
26 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Kath,
We’re really sorry to hear how disappointed you’ve been. We understand how frustrating it is to feel you’ve lost the value of rewards you’d built up over time, and we’re sorry this has led you to cancel your subscription.
Thank you for taking the time to share your feedback. Your comments about the rewards and your experience have been shared directly with our Product team. If you’d like us to look into your account or previous voucher balance, please contact us at support@biscuitpetcare.com.
The Biscuit Team
Had this app for a couple of years and…
Had this app for a couple of years and it was ace! Now they are demanding a subscription and the rewards are of no use whatsoever. I want to cancel now which is a real shame. Rubbish Biscuit percare I am really disappointed
25 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Michelle,
We’re really sorry to hear how disappointed you’ve been after enjoying Biscuit for the last couple of years.
We understand that the rewards were a big part of what made the app worthwhile for you, and we’re sorry the recent changes have left you feeling they’re no longer valuable enough to continue your subscription.
Thank you for taking the time to leave your feedback. We’ve shared your comments with our Product team, and if there’s anything you’d like to discuss with us directly, please email support@biscuitpetcare.com.
The Biscuit Team
The biscuit team are good at getting…
The biscuit team are good at getting back to you within a day but…
I got a free Pit Pat. The biscuit app is on my phone. My dog is walked by me, my husband and a walker. The only way to log a walk on biscuit to reach the targets is to track the walk on the app which means when the walker or my husband walks him it’s not recorded. Ah I thought. I’ll use that he pit pat, I can see the walks on biscuit but because I haven’t recorded the walk on
Biscuit they don’t count. It’s the most ridiculous thing. I already track my own walks on my Apple Watch, pit pat is also tracking. I am not going to then track it on biscuit- which makes my
iPhone incredibly hot. I’ll prob delete the app now as it’s not worth using.
25 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi,
Thank you for taking the time to leave such detailed feedback. We’re pleased to hear our Customer Support team has been helpful, but we’re sorry the app hasn’t worked the way you expected.
We understand your frustration that walks recorded by your dog’s PitPat don’t count towards your Biscuit targets unless they’re tracked in the app, especially when your husband and dog walker also take your dog out. We also appreciate you highlighting the issue with your phone becoming hot while tracking walks.
Your feedback about walk tracking, PitPat integration and performance has been shared with our Product team. If you’d like us to investigate the overheating issue, please contact us at support@biscuitpetcare.com with your device details.
The Biscuit Team
Had the app for a while before the July…
Had the app for a while before the July update and really loved it. Slow but gradual points, and could treat myself once in a while. Since the July update haven’t even bothered. No incentive whatsoever to track walks etc.
Will delete app if they don’t change it to somewhat a rewards app as it used to be.
24 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Sarah,
We’re really sorry to hear how disappointed you’ve been by the recent changes.
We know many members enjoyed gradually building up rewards through their daily walks, and we understand why the changes have affected your motivation to keep using Biscuit.
Thank you for taking the time to share your feedback. We’ve passed your comments on to our Product team and appreciate your honesty.
The Biscuit Team
Why ruin it?
Use to love this app, walk your dog, track your progress and get rewards like vouchers for places that you use everyday. Now competitions, 25% off and you just want us all to subscribe. No thanks.
Well done Biscuit, you absolutely ruined it. Just awful and not worth doing. Such a shame.
Now off to uninstall.
If I could give zero stars I would, literally no redeeming features.
1 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi,
We’re really sorry to hear how disappointed you’ve been with the recent changes.
We understand that earning vouchers through your walks was what made Biscuit rewarding for you, and we appreciate why the current rewards and subscription no longer feel worthwhile.
Thank you for taking the time to share your thoughts. Your feedback has been shared directly with our Product team. If you’d like to discuss your experience further, you can contact us at support@biscuitpetcare.com.
The Biscuit Team
Disappointing updates
I would have given 5 stars when I first joined a couple of years ago but a number of changes since have been for the worse. The most recent updates have done away with the useful vouchers and replaced them with 'Treats'. The only participating businesses within 30 miles are Burger King and Cafe Nero, neither of which are of any interest. The change is being marketed as better rewards overall due to the new competitions but earning enough entries and winning enough raffles to get even close to the same benefit is very unlikely, especially given the ongoing issues with tracking walks.
22 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Emma,
Thank you for taking the time to leave such thoughtful feedback. We’re really sorry the recent changes have left you feeling that Biscuit no longer offers the value it once did.
We understand that rewards which were useful in everyday life were an important part of the experience, and we appreciate your comments about the limited availability of local offers, the competition entries and the ongoing issues you’ve experienced with walk tracking.
Your feedback has been shared with our Product and technical teams, and we genuinely appreciate you taking the time to explain your experience. If you’d like us to investigate the tracking issues further, please contact us at support@biscuitpetcare.com.
The Biscuit Team
You promise biscuits but provide crumbs
Well what a disappointment. Free pitpat with waggel Insurance and free biscuit subscription . £10 vouchers with major supermarkets for walking my dog. I tell everyone in person and on social media. All is going swimmingly then a rush of madness to the head on July 1st. Instead of nice fulfilling treats of shopping vouchers I get competition entries and money off coffee and meals at select places. Not even crumbs in reality. I shall look for a new insurance provider come October as the rewards are now worthless to me and many others. You've screwed up a great app.
1 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Mark,
We’re really sorry to hear how disappointed you’ve been by the recent changes.
It means a lot to know that you recommended Biscuit to friends, family and on social media. We understand why losing the shopping vouchers has changed the value of the app for you, especially when they were one of the main reasons you enjoyed using Biscuit alongside your Waggel insurance.
We’ve heard similar feedback from members who found the previous rewards more relevant to their everyday lives, and we appreciate you taking the time to explain how the changes have affected your experience. Your comments about the rewards, subscription value and overall direction of the app have been shared directly with our Product team.
Thank you for your honesty and for supporting Biscuit. If there’s anything you’d like to discuss with us directly, please get in touch at support@biscuitpetcare.com.
The Biscuit Team
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