Used to be a lot better rewards. Has changed again not for the better .. knew what you were getting and build up of rewards. In last week the app has frozen every day .. seems to be not as reliable as... See more
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I’ve had the biscuit app a number of years, initially I thought it was great and the rewards were easy to reach, the app itself is useful to see how far you have walked with your dog. Last year it c... See more
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When I first got this app it was wonderful! You were rewarded 50 points a day for your walks. Then without warning it went down to 10! It now requests a walk AND subscription to receive 50 points.
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Unfortunately after using the app for a number of years I will be uninstalling the app. Removing the gift vouchers has removed any incentive to use it. It’s just not worth the hassle any longer. That... See more
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Company details
- #6 of 6 best companies in Dog Walker
About Biscuit Pet Care
Written by the company
Biscuit is the pet care app that rewards you for helping your dog thrive.
Track your walks, build your Care Score, complete Quests, enter exciting competitions and earn Biscuits, as you make every step count. Unlock Treat Mode to enjoy everyday perks like tastecard dining out, Coffee Club and double competition entries.
From healthier routines to little rewards along the way, Biscuit helps you care for your dog with confidence while making every walk a little more rewarding.
Download the Biscuit app
Contact info
Cromwell Road, SW7 4AF, London, United Kingdom
- support@biscuitpetcare.com
- biscuitpetcare.com
3.2
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You promise biscuits but provide crumbs
Well what a disappointment. Free pitpat with waggel Insurance and free biscuit subscription . £10 vouchers with major supermarkets for walking my dog. I tell everyone in person and on social media. All is going swimmingly then a rush of madness to the head on July 1st. Instead of nice fulfilling treats of shopping vouchers I get competition entries and money off coffee and meals at select places. Not even crumbs in reality. I shall look for a new insurance provider come October as the rewards are now worthless to me and many others. You've screwed up a great app.
1 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Mark,
We’re really sorry to hear how disappointed you’ve been by the recent changes.
It means a lot to know that you recommended Biscuit to friends, family and on social media. We understand why losing the shopping vouchers has changed the value of the app for you, especially when they were one of the main reasons you enjoyed using Biscuit alongside your Waggel insurance.
We’ve heard similar feedback from members who found the previous rewards more relevant to their everyday lives, and we appreciate you taking the time to explain how the changes have affected your experience. Your comments about the rewards, subscription value and overall direction of the app have been shared directly with our Product team.
Thank you for your honesty and for supporting Biscuit. If there’s anything you’d like to discuss with us directly, please get in touch at support@biscuitpetcare.com.
The Biscuit Team
Not worth having now...I dont go out to…
Not worth having now...I dont go out to restaurants and coffee shops and used the just eat voucher as my monthly treat. Pointless having the app. Such a shame as it was really good before. Is there any chance it will go back to vouchers for different places or is this it now? I can't see many people using it if it stays like this
21 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi,
Thank you for taking the time to share your feedback. We’re really sorry to hear that the recent changes have left you feeling there’s no longer enough value in using Biscuit.
We understand that the previous voucher rewards, including options like Just Eat, were something you genuinely looked forward to, and we appreciate why the current rewards don’t feel relevant if you don’t regularly visit cafés or restaurants.
We also appreciate you asking whether vouchers might return. While we can’t comment on future product plans, we can assure you that feedback like yours is being shared directly with our Product team and is helping to shape ongoing discussions about the Biscuit experience.
Thank you again for your honest feedback. If you’d like to share anything further, we’d be happy to hear from you at support@biscuitpetcare.com.
The Biscuit Team
Was great, now terrible
like everyone else, July 1st killed the app, I have now uninstalled.
1 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi, we're sorry to hear you've found the new app experience difficult to navigate. Making Biscuit simple and intuitive to use is really important to us, and we'll share your feedback with our Product team. We also understand the new rewards won't be relevant for everyone. As Biscuit continues to evolve, we'll be adding more features and benefits for our members. Thank you for being part of Biscuit, and we wish you and your dog all the best.
– The Biscuit Team
Biscuit
Biscuit! You really have made a dogs dinner of this app. I have read approximately 30 reviews since the changes on July 1st and all but one was 1 star!
The big incentive was the rewards - I used mine for Tesco vouchers - what do you get now . Entry to a raffle where there is only one winner of a £50 prize or 25% discount on selected cafes and restaurants. For all this you asked for a monthly subscription of £3.99!!
To me it is obvious that Biscuit could not afford the previous scheme - but it is clear that these new incentives will NOT work and like many others I have cancelled my subscription.
I used to widely and enthusiastically share this app with many others dog walkers - those days have gone!
Sadly I have to say -
BISCUIT - you really have taken the biscuit!
You will no longer accompany Little Lottie and me on our walks !
19 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi, we're sorry to hear you've found the new app experience difficult to navigate. Making Biscuit simple and intuitive to use is really important to us, and we'll share your feedback with our Product team. We also understand the new rewards won't be relevant for everyone. As Biscuit continues to evolve, we'll be adding more features and benefits for our members. Thank you for being part of Biscuit, and we wish you and your dog all the best.
– The Biscuit Team
Biscuit takes the biscuit for being…
Biscuit takes the biscuit for being pointless, don't bother.
Terrible app, I gt a free pitpat being with waggle that attaches to my dog, Bob. It is linked to biscuit app but unless I carry my phone with me as well it won't record that I've done a walk. Not sure why I need a phone when I have pitpat and a Samsung watch. The offers are none existent, they are the same as you can apply for online, introductory offers for posh dog food etc where you only pay 50% off for first months order when you join. The app tracker on the phone bounces all over the place on the map, so it's not measuring the walk just as the crow flies from start to finish. Spoken to customer service many times but it still is a waste of my time. I'm on a higher subscription but you get the same offers as you would do on the non payable app version. On the pitpat app with the tracker on his collar it records bobs walks and I can see his activity per day, not on a map but how far he's ran, played and pottered about and sleep. So it seems pretty pointless to use biscuit as I get the activity and don't have to carry my phone. When I'm out and about I don't want to carry valuables so the pitpat is a better idea, if only you had a reward scheme where you actually got rewards on biscuit then I'd be more motivated to carry a phone. Biscuit app overall takes the biscuit for being pointless and more hassle than it's worth.
19 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Emma,
We’re really sorry that Biscuit has become more of a hassle than help for you and Bob. We understand why carrying your phone to record a walk feels unnecessary when PitPat already tracks Bob’s activity, and the inaccurate route shown in Biscuit has clearly added to your frustration.
We’re also sorry that the rewards and benefits available through your subscription have not felt worthwhile or meaningfully different from the free experience. Given that you’ve already contacted our Customer Support team several times, we completely understand why your patience has run out.
Your feedback about PitPat and wearable integration, GPS accuracy, subscription value and the current rewards has been shared with the relevant teams. Should you want us to review the tracking or subscription issues on your account again, you can reach us at support@biscuitpetcare.com.
Thank you for taking the time to explain your experience so thoroughly.
The Biscuit Team
Reply from Biscuit Pet Care
Hi Elaine,
We’re sorry the recent update has changed what was previously a positive experience for you. We know many long-standing members valued how simple and rewarding Biscuit felt before, so we understand how disappointing it is when an update leaves you feeling differently.
We appreciate you taking the time to share this with us, and your feedback will be included in what we share with our Product team. You can also send any specific concerns to support@biscuitpetcare.com.
The Biscuit Team
‘Perks’ for no one
As everyone else is saying, this used to be a great app. You could earn points for walking your dog and eventually exchange the points for vouchers from supermarkets to clothing stores. Now they have removed the vouchers it’s completely pointless tracking walks. The ‘perks’ are of no use to me and from reading the many other one star reviews are of no use to anyone. The replies from biscuit suggesting ‘the perks won’t be for everyone’ should be changed to ‘the perks won’t be for anyone’, if they truly listen to their customers.
If biscuit listen to the overwhelming negative feedback then I’ll start using the app again. Until then no thank you
18 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Joanna,
We’re really sorry that the removal of shopping vouchers has taken away your reason for tracking walks with Biscuit. We know the ability to build up points and exchange them for a voucher was a clear and meaningful incentive for many members.
We’ve also heard your concern about our previous responses. Saying that the new perks will not suit everyone does not fully acknowledge how strongly you and many others feel about the change. Your feedback about the usefulness of the current perks and the loss of guaranteed rewards has been shared directly with our team.
We appreciate that you would consider returning if the experience became worthwhile for you again. Thank you for being honest about what Biscuit would need to provide to regain your support. Further feedback can be sent to support@biscuitpetcare.com.
The Biscuit Team
Not worth the hassle any more
Unfortunately after using the app for a number of years I will be uninstalling the app. Removing the gift vouchers has removed any incentive to use it. It’s just not worth the hassle any longer. That being said I hope the app is successful for the app developer and I wish all best for the future.
18 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Paul,
We’re very sorry to hear that, after using Biscuit for several years, the removal of gift vouchers has left you without a reason to continue.
We understand that the vouchers were not simply an extra benefit. They were an important part of the motivation to track your walks, and losing that has changed the value of Biscuit for you.
Thank you for your kind wishes despite your disappointment and for the time you have spent as part of the Biscuit community. Your feedback has been shared with our team. You can also reach us at support@biscuitpetcare.com.
The Biscuit Team
Absolutely garbage now
Absolutely garbage now. Owners have ruined this business. No benefit to me I already have taste card so I can get discount food and coffee.
18 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Steven,
We’re sorry the updated Biscuit experience offers no meaningful benefit for you. We completely understand that restaurant and coffee discounts will feel especially limited when you already have access to Tastecard.
The value of Biscuit should be clear to members, and your feedback shows that the current benefits have not achieved that for you. We’ve shared your comments about the rewards and overall proposition with our team.
Thank you for giving us your honest feedback. You can also contact us at support@biscuitpetcare.com.
The Biscuit Team
What once was a great app
What once was a great app, has now turned into a complete waste of time. With no notifications prior to the most recent update we have lost over 7k of points that we accumulated. We have used the app for several years and loved how it promoted the fitness of the dog, now it seems the app has been sold out for paid subscriptions
15 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Mark,
We’re really sorry that the recent update has left you feeling that years of loyalty and more than 7,000 accumulated points have not been properly recognised.
We understand how upsetting it is to lose visibility or value from a balance you spent a long time building, particularly when you feel there was not enough warning before the changes took effect. We also appreciate how much you previously valued Biscuit as an incentive to support your dog’s fitness.
We would like your account and previous balance to be reviewed individually. Please email support@biscuitpetcare.com with the email address linked to your Biscuit account and mention this Trustpilot review so the team can investigate what happened.
Thank you for supporting Biscuit for several years. We’re sorry the experience has left you feeling let down.
The Biscuit Team
Downfall of a once great app
This used to be a great app, tracked walks, dog focused, capable of tracking other health and dog info.
Recent changes have caused nothing but trouble- app freezes and you can’t track your walks rendering it useless.
Add to that historically you could earn great rewards, clearly set out and easy to access, the changes provide much less attractive rewards at a greater cost and the opportunity to enter competitions to win rewards you used to be able to redeem your points for.
Would NOT recommend, slow, glitchy, poor rewards a lot of effort with little to no reward.
15 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi,
We’re really sorry that the recent changes have affected both the reliability of the app and the value you receive from it.
An app that freezes and prevents you from recording a walk is not providing the basic experience you should be able to expect. We also understand why replacing clearly defined rewards with discounts and competition entries feels like much less value for greater effort.
Your feedback about freezing, slow performance, walk tracking and the reduced appeal of the rewards has been shared with our Product and technical teams. To help us investigate the freezing issue, please email support@biscuitpetcare.com with your phone model, operating system and the email address linked to your account.
Thank you for explaining the issues so clearly.
The Biscuit Team
What a poor and disastrous update
Well what can you say. Biscuits used to be a brilliant App. Simple to use and with great rewards. I recommended it to so many people who we meet regularly for dog walks. Now with this update it’s not worth anything to anyone and will save myself the subscription and cancel and delete the App. Reading some of these comments just about everyone thinks the same. Whoever came up with this, well don’t think it will end well totally destroyed a great product.
14 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Roger,
We’re very sorry that an app you once considered brilliant now feels no longer worth using or paying for.
We understand that Biscuit’s previous simplicity and rewards made it something you were happy to recommend to other dog walkers. Losing both that value and your confidence in the app is a significant change, and we appreciate why you have decided to cancel and delete it.
Thank you for having supported and recommended Biscuit. Your feedback about the updated experience, subscription value and rewards has been shared directly with our team. You can also contact us at support@biscuitpetcare.com.
The Biscuit Team
Take no notice of the 66 percent 5…
Take no notice of the 66 percent 5 stars, they were all before the 1 July update or should that be downgrade. Awful to navigate, have no idea how many points/care score I have. As for the rewards no incentive to use the app. A text book example of how to destroy something.
13 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi, we're sorry to hear you've found the new app experience difficult to navigate. Making Biscuit simple and intuitive to use is really important to us, and we'll share your feedback with our Product team. We also understand the new rewards won't be relevant for everyone. As Biscuit continues to evolve, we'll be adding more features and benefits for our members. Thank you for being part of Biscuit, and we wish you and your dog all the best.
– The Biscuit Team
Totally ruined this app
Totally ruined this app. Points are now useless. What happened to vouchers for shops people actually used. Now competitions and coffee shops. Very disappointing.
13 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Tracey, we're sorry to hear you're disappointed by the changes. We understand rewards for everyday retailers made Biscuit motivating for many members, and appreciate that the new rewards won't suit everyone's lifestyle. Thank you for being part of Biscuit, and we wish you and your dog all the best.
– The Biscuit Team
Terrible update to the rewards system
Terrible communication on the new way to earn rewards, I received an email 29 June telling me of changes coming into affect 1 July. Forced to update the app to use it from 1 July and the rewards are entries to competitions to win vouchers. Can’t see a way to see who has actually won these competitions. biscuit was a fab app a real incentive to walk your dog and earn prizes but I like so many others will not be continuing with it. And I certainly wouldn’t pay for it, I was lucky that my pets insurance was through waggel meaning my subscription was free
13 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Julie, we're sorry the changes didn't meet your expectations. We appreciate that guaranteed vouchers were a big part of what motivated many members. While the rewards have changed, we hope members will find they can save more over time through the new dining out and coffee offers, alongside competitions and new wellbeing features. Our competition winners are genuine, selected at random and often announced in messages in the app. We're also working on making winners more visible across all competitions going forward too. We're grateful you were able to enjoy Biscuit Plus through your Waggel policy, and thank you for all your support. We wish you and your dog all the very best.
– The Biscuit Team
Not worth the wear on my phone’s screen
Unfortunately, as a long term user this app is no longer worth the effort of pressing the screen on my phone. First they make it a subscription (which incidentally we had waggle insurance so got it for free). But even with a “free” subscription, it’s not worth the effort now that meaningful vouchers have been removed. I wish all the employees the very best in their new ventures.
13 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Luke, it's great to hear you've been part of Biscuit for so long and are pleased you were able to enjoy Biscuit Plus through your Waggel policy. We're sorry to hear the new rewards haven't met your expectations and appreciate they won't be relevant for everyone. Biscuit will continue to evolve, with more features, rewards and partner offers planned over the coming months. Thank you for your support over the years, and we wish you and your dog all the very best.
– The Biscuit Team
I used to love this app....
I used to love this app. Getting rewarded to walk your dog, give flea and worming tablets and maintaining there weight. I've been using the app since the start but won't be rushing to use it now. The shopping vouchers once offered were worth it, the discounted coffee and meals out are of no interest to me and I'm not fussed about competition entries. Monthly subscription now cancelled as that doesn't give me any additional benefit or reward. Such a shame as it used to be a great app.
13 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Joanna, we're grateful you've been with Biscuit since the beginning and it's great to hear it encouraged you to keep on top of your dog's walks and routine care. We're sorry to hear the new rewards haven't met your expectations, particularly if the dining out and coffee offers aren't something you'd use. We're continuing to develop Biscuit with new wellbeing features that will help you stay on top of your dog's health and help them thrive. Thank you for being part of Biscuit for so long.
– The Biscuit Team
What a turn around an app that ain't worth doing
What a turn around so much harder what happened to the shop vouchers everyone looked forward to getting them now we got useless coffee n restaurants not even worth doing this anymore I will still walk my dog but without using this app all the biscuits I collected n there not good for anything useful
13 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi, we're sorry to hear Biscuit no longer gives you the same motivation to track your walks. We understand shopping vouchers were something many members looked forward to earning, and appreciate the new rewards won't be relevant for everyone. We're continuing to develop Biscuit with new wellbeing features, partner offers and additional member benefits to come, and you can redeem your existing Biscuit balance in the app until 31 July. Thank you for being part of Biscuit, and we wish you and your dog many happy walks ahead.
– The Biscuit Team
Bye Biscuit its been nice but..........
I have been a member since 2024 and have really loved using the app. I was highly committed to hitting my targets every day with my dog, and I always appreciated how clear and concise the app was. Earning "biscuit points" for real rewards was a fantastic motivator for us.
However, I am really disappointed with the recent updates. It feels like it has become significantly harder—if not impossible—to actually earn vouchers now. The only available rewards are discounts for eateries and coffee shops that are over 40 miles away from me, which just isn't practical. I also don't really want to spend my points entering competitions that I likely won't win.
Furthermore, I seem to be experiencing a bug or restriction with the route map. Despite completing every dog health score and consistently hitting my dog's daily targets, the app will not let me progress past Level 1.
I really loved what this app used to be, but the new setup makes it hard to stay motivated. Also paying a subscription, i felt less benefits ate earned in return. I hope you will consider bringing back more accessible, localized rewards and look into bringing back the reward vouchers again.
Otherwise its a goodbye for me.
13 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Dion, we're grateful you've been with Biscuit since 2024 and are delighted to hear how much it motivated you and your dog to stay active. We're sorry to hear the new rewards haven't met your expectations, particularly if the dining out and coffee offers aren't practical where you live. We're also sorry to hear you've been experiencing a technical issue, as that certainly doesn't sound right. Please contact our Support team at support@biscuitpetcare.com so we can investigate this for you. We appreciate your suggestions and feedback. We're continuing to develop Biscuit with new features, partner offers and benefits for our members. Thank you for all your support over the past few years, and we wish you and your dog all the very best.
– The Biscuit Team
Bye Bye Biscuits
Awful communication about the radical change and then forced to do an app upgrade because the old one didn’t work anymore. I feel like I got short-changed on outstanding biscuits - the total disappeared and they did some ‘wizardry’ to calculate a voucher value and completely removed the chance to earn any more, to build your balance up for a voucher before he changes came into effect.
With price of living challenges, do you really think we can afford to eat out much to get the ‘benefit’ of 20% off! AND the places nearby are not appealing.
I, like others. am voting with my feet.
Bye bye biscuits!
11 July 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Angela, we're sorry the update came as a surprise if our communications about the changes didn't reach you before they took effect. We understand the new rewards won't be relevant for everyone, particularly if the dining out offers aren't something you'd use. We introduced £1 voucher denominations to give members more flexibility when redeeming their remaining Biscuits, rather than needing to reach the previous £5 or £10 thresholds. We're continuing to develop Biscuit with new wellbeing features, more partner offers, exciting competitions and additional benefits for our members but thank you for being part of Biscuit and sharing your feedback.
– The Biscuit Team
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