When I called today for support I was really impressed with the customer service! Abigail was articulate, calm and willing to help me out in whatever way she could. My issue was resolved in about 5... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Michelle noted my problems trying to take cash distributions from both my IRA and Cash account at the same time and said she will bring them to managements attention. A year after opening my cash acc... See more
Company replied
I recently worked with Ana and Rhianna on a time sensitive need for a distribution. Both of these ladies went above and beyond to provide excellent service to me. They treated me with genuine care alw... See more
Company replied
Abigail was very pleasant and helpful in explaining the withdrawal process, and helping me find where that is on the website. She assured me that the website is being upgraded to make thins easier to... See more
Company replied
Company details
Written by the company
Bitcoin IRA is the world's first, largest and most secure* crypto IRA platform that allows customers to purchase Bitcoin and other digital assets for their retirement accounts using a 24/7 self-trading platform. Since 2016, Bitcoin IRA has processed over $2 billion in transactions, onboarded more than 170,000 users, and received more than 3,500 5-star customer reviews. Bitcoin IRA has been featured extensively in the media, with coverage in Forbes Magazine, CNBC, and The Wall Street Journal, among other major publications.
Contact info
7336 W. Post Rd. #111, 89113, Las Vegas, United States
- 877-936-7175
- support@bitcoinira.com
- bitcoinira.com
You should know
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jacob did a great job in advocating for…
Jacob did a great job in advocating for me in making sure my distribution was being expedited and helping me overcome some challenges along the way with me address and cell phone number for notifications. He was great and stuck with me until it all got done. His communication skills are impeccable. I very much appreciate the great support that I received from your support team.

Reply from Bitcoin IRA
Anna has a great "Can Do" attitude
Anna has a great "Can Do" attitude. She was very helpful. Made the call quick and easy!

Reply from Bitcoin IRA
Ana was courteous and professional
Ana was courteous and professional. She handled my request quickly.

Reply from Bitcoin IRA

Reply from Bitcoin IRA
Ana Henry helped me out in navigating…
Ana Henry helped me out in navigating my account! She did a great job!

Reply from Bitcoin IRA
Tanya with Bitcoin IRA reviewed by…
Tanya with Bitcoin IRA reviewed by account to confirm no fraudulent activity had occurred. She was very helpful and provided good advice going forward.

Reply from Bitcoin IRA
quick pick up to answer my questions. Always easy to communicate with BITCOIN IRA
quick pick up to answer my questions

Reply from Bitcoin IRA
Just signed up the other day and it…
Just signed up the other day and it couldn't of went smoother. The people were very friendly to talk to and explained everything to me very easily. Just texted Joelle on the app with some questions I thought of after I set up my account and she responded quickly and was able to answer my question. Seems like a good company.

Reply from Bitcoin IRA
Reassurance
I contacted Bitcoin IRA after experiencing a phishing attempt. Tony Tijerina took my call, looked at my account, and reassured me that everything was secure and OK. I appreciate Tony's understanding and patience!

Reply from Bitcoin IRA
Jacob McMillian
Short, sweet and to the point. Jacob McMillian is very efficient and effective.

Reply from Bitcoin IRA
Jacob met and exceeded my customer…
Jacob met and exceeded my customer service expectations

Reply from Bitcoin IRA
Great customer service
Great customer service! I
Love how you get a human to talk to, and usually right away. A+

Reply from Bitcoin IRA
Joelle was helpful with the information…
Joelle was helpful with the information she had.
But terrible info was sent out to customers Oct 29 regarding limit trading on Browser or the App.
I cannot trade on App, however! Why?

Reply from Bitcoin IRA
John was very helpful
John was very helpful, going through my records to provide an answer to my question. In fact, his work today revealed that I could indeed submit $2k more into my account.

Reply from Bitcoin IRA
Ana was very polite and professional
Ana was very polite and professional. She had to investigate the situation since she was getting conflicting information from her two computer systems. She figured it out quickly, and told me how to avoid this situation happening in the future. She did a great job!

Reply from Bitcoin IRA
BitcoinIRA agents are always helpful…
BitcoinIRA agents are always helpful and professional above expectations. I have been a customer for 6 years, and they are always there to help. Special Thanks to Aliyah Jackson for her prompt response today and for helping me resolve the issue with my request. Highly recommend! - L Wright

Reply from Bitcoin IRA
The level of professionalism and care…
The level of professionalism and care when talking and texting with them is nothing short of perfect. I personally speak with Sean and he is Top notch! Best thing I have ever done is to move my 401k to Bitcoin IRA!

Reply from Bitcoin IRA
Joelle really helped Me
Joelle really helped me with information that I needed to know to set up a reoccuring payment. She was easy to talk to, helpful and I appreciate her follow up.

Reply from Bitcoin IRA
OUTSTANDING
Ana made my experience painless and quick !! she was wonderful, and that is typical of the service i received at Bitcoinira.com !! Thank you Ana and thank you Bitcoinira for having great people like Ana available.

Reply from Bitcoin IRA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.