While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

When I called today for support I was really impressed with the customer service! Abigail was articulate, calm and willing to help me out in whatever way she could. My issue was resolved in about 5... See more

Rated 5 out of 5 stars

Michelle noted my problems trying to take cash distributions from both my IRA and Cash account at the same time and said she will bring them to managements attention. A year after opening my cash acc... See more

Company replied

Rated 5 out of 5 stars

I recently worked with Ana and Rhianna on a time sensitive need for a distribution. Both of these ladies went above and beyond to provide excellent service to me. They treated me with genuine care alw... See more

Company replied

Rated 5 out of 5 stars

Abigail was very pleasant and helpful in explaining the withdrawal process, and helping me find where that is on the website. She assured me that the website is being upgraded to make thins easier to... See more

Company replied

Company details

  1. Investment service

Written by the company

Bitcoin IRA is the world's first, largest and most secure* crypto IRA platform that allows customers to purchase Bitcoin and other digital assets for their retirement accounts using a 24/7 self-trading platform. Since 2016, Bitcoin IRA has processed over $2 billion in transactions, onboarded more than 170,000 users, and received more than 3,500 5-star customer reviews. Bitcoin IRA has been featured extensively in the media, with coverage in Forbes Magazine, CNBC, and The Wall Street Journal, among other major publications.


Contact info

You should know

4.9

Excellent

TrustScore 5 out of 5

464 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jacob did a great job in advocating for…

Jacob did a great job in advocating for me in making sure my distribution was being expedited and helping me overcome some challenges along the way with me address and cell phone number for notifications. He was great and stuck with me until it all got done. His communication skills are impeccable. I very much appreciate the great support that I received from your support team.

10 November 2025
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

Thank you for your feedback on Jacob's care! We appreciate you, Vernon

Rated 5 out of 5 stars

Tanya with Bitcoin IRA reviewed by…

Tanya with Bitcoin IRA reviewed by account to confirm no fraudulent activity had occurred. She was very helpful and provided good advice going forward.

10 November 2025
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

Ron, thanks for your feedback. We're here to help!

Rated 5 out of 5 stars

Just signed up the other day and it…

Just signed up the other day and it couldn't of went smoother. The people were very friendly to talk to and explained everything to me very easily. Just texted Joelle on the app with some questions I thought of after I set up my account and she responded quickly and was able to answer my question. Seems like a good company.

6 November 2025
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

Jeremy, we really appreciate your kind words! Thank you for being a client!

Rated 5 out of 5 stars

Reassurance

I contacted Bitcoin IRA after experiencing a phishing attempt. Tony Tijerina took my call, looked at my account, and reassured me that everything was secure and OK. I appreciate Tony's understanding and patience!

4 November 2025
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

Christopher, thank you for your feedback on Tony's service. We're glad to hear that he was able to alleviate your concerns.

Rated 5 out of 5 stars

Jacob McMillian

Short, sweet and to the point. Jacob McMillian is very efficient and effective.

4 November 2025
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

Dan, , thanks for the feedback on Jacob's service. If you need anything else, please don't hesitate to reach out.

Rated 5 out of 5 stars

Jacob met and exceeded my customer…

Jacob met and exceeded my customer service expectations

3 November 2025
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

James, thanks for the feedback on Jacob's service. If you need anything else, please don't hesitate to reach out.

Rated 5 out of 5 stars

Great customer service

Great customer service! I
Love how you get a human to talk to, and usually right away. A+

3 November 2025
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

We're so glad you're enjoying the live, human support, Andrea. Thanks for being a client.

Rated 4 out of 5 stars

Joelle was helpful with the information…

Joelle was helpful with the information she had.

But terrible info was sent out to customers Oct 29 regarding limit trading on Browser or the App.
I cannot trade on App, however! Why?

30 October 2025
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

Rich, thanks for your feedback. We understand how frustrating your experience must have been and we've shared your comment with the team. We prioritized releasing the feature as soon as possible on web app first, and mobile app support will be available very soon. You'll be glad to hear that you were one of the first clients we whitelisted for this new feature and we made sure to correct the email announcement to include the limited app support in the general release. We appreciate your patience!

Rated 5 out of 5 stars

John was very helpful

John was very helpful, going through my records to provide an answer to my question. In fact, his work today revealed that I could indeed submit $2k more into my account.

30 October 2025
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

We're so glad John could help, Daniel. Thanks for being a client

Rated 5 out of 5 stars

Ana was very polite and professional

Ana was very polite and professional. She had to investigate the situation since she was getting conflicting information from her two computer systems. She figured it out quickly, and told me how to avoid this situation happening in the future. She did a great job!

30 October 2025
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

We're so glad Ana could help, Greg. Thanks for being a client.

Rated 5 out of 5 stars

BitcoinIRA agents are always helpful…

BitcoinIRA agents are always helpful and professional above expectations. I have been a customer for 6 years, and they are always there to help. Special Thanks to Aliyah Jackson for her prompt response today and for helping me resolve the issue with my request. Highly recommend! - L Wright

30 October 2025
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

We appreciate your recommendation and thank you for being a client, L!

Rated 5 out of 5 stars

The level of professionalism and care…

The level of professionalism and care when talking and texting with them is nothing short of perfect. I personally speak with Sean and he is Top notch! Best thing I have ever done is to move my 401k to Bitcoin IRA!

29 October 2025
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

We're so glad our team is making your experience enjoyable, Wayne! Thank you for being a client.

Rated 5 out of 5 stars

Joelle really helped Me

Joelle really helped me with information that I needed to know to set up a reoccuring payment. She was easy to talk to, helpful and I appreciate her follow up.

28 October 2025
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

Dawn, thanks for the feedback on Joelle's service. We appreciate you!

Rated 5 out of 5 stars

OUTSTANDING

Ana made my experience painless and quick !! she was wonderful, and that is typical of the service i received at Bitcoinira.com !! Thank you Ana and thank you Bitcoinira for having great people like Ana available.

28 October 2025
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

George, thanks for the feedback on Ana's service. We appreciate you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look