When I called today for support I was really impressed with the customer service! Abigail was articulate, calm and willing to help me out in whatever way she could. My issue was resolved in about 5... See more
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Michelle noted my problems trying to take cash distributions from both my IRA and Cash account at the same time and said she will bring them to managements attention. A year after opening my cash acc... See more
Company replied
I recently worked with Ana and Rhianna on a time sensitive need for a distribution. Both of these ladies went above and beyond to provide excellent service to me. They treated me with genuine care alw... See more
Company replied
Abigail was very pleasant and helpful in explaining the withdrawal process, and helping me find where that is on the website. She assured me that the website is being upgraded to make thins easier to... See more
Company replied
Company details
Written by the company
Bitcoin IRA is the world's first, largest and most secure* crypto IRA platform that allows customers to purchase Bitcoin and other digital assets for their retirement accounts using a 24/7 self-trading platform. Since 2016, Bitcoin IRA has processed over $2 billion in transactions, onboarded more than 170,000 users, and received more than 3,500 5-star customer reviews. Bitcoin IRA has been featured extensively in the media, with coverage in Forbes Magazine, CNBC, and The Wall Street Journal, among other major publications.
Contact info
7336 W. Post Rd. #111, 89113, Las Vegas, United States
- 877-936-7175
- support@bitcoinira.com
- bitcoinira.com
You should know
4.9
Excellent
464 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Friendly and helpful interaction
Even though I was not quite clear with my request Aliyah remained friendly and patient while professionally resolving the issue.
2 December 2025
Unprompted review
Reply from Bitcoin IRA
Meike, we really appreciate your kind words! Thank you for being a client!
Exceptional service from Aliyah…
Exceptional service from Aliyah Jackson—she made changing my address and getting the information I needed simple and enjoyable. All of my experiences with Bitcoin IRA have been consistently smooth and hassle-free. Highly recommend their team!
2 December 2025
Unprompted review
Reply from Bitcoin IRA
Carl, we're so happy to hear that Aliyah was able to assist your needs. Please don't hesitate to reach out to us again if you need any further help.
Always have the answers to my questions…
Always have the answers to my questions to ease my mind .
1 December 2025
Unprompted review
Reply from Bitcoin IRA
Glad to hear it, James! Should you need anything else, we're here.
Quick response and willing to stay with…
Quick response and willing to stay with through the process
1 December 2025
Unprompted review
Reply from Bitcoin IRA
David, thanks for the feedback on your experience. Have a great day!
Tony
Tony, was very responses to my questions and offered an explanation to my situation which helped me understand the scam attempt. He also gave me reassurance that BitcoinIRA was aware of the situation. He checked my account for any activity.
1 December 2025
Unprompted review
Reply from Bitcoin IRA
Christopher, thanks for your feedback on Tony's care. Thanks for being a client!
Great help for initiating my 2025 RMD
I had a question about taking my Required Minimum Distribution. Joelle explained the process, walked me through initiating the request online and made sure I was able to go through the process. I also had to change my address. Joelle helped me there and explained the required order between the change of address and requesting the RMD and made sure I understood the process. She made me very comfortable with the process. The experience was very positive.
24 November 2025
Unprompted review
Reply from Bitcoin IRA
We're so glad you're enjoying the BitcoinIRA experience, Opher! Nothing makes us happier than satisfied clients. Please don't hesitate to reach out should you need anything else.
Aliyah directed me to resources needed…
Aliyah directed me to resources needed to make a distribution and stayed on the line until I was able to get the process going. Thank you.
21 November 2025
Unprompted review
Reply from Bitcoin IRA
Thank you for your feedback on Aliyah's care! We appreciate you, KLB!
Jacob M. Provided A1 Support!
Jacob M. in customer support at Bitcoin IRA was very helpful and assured me that he would follow up on my inquiry. Thank you Jacob for the excellent support!
24 November 2025
Unprompted review
Reply from Bitcoin IRA
Thank you for your feedback on Jacob's care, Frank!
Perfect customer service provided by…
Perfect customer service provided by Jacob McMillian. Everything went smooth and easy.
Thank you for your help.
12 November 2025
Unprompted review
Reply from Bitcoin IRA
Florian, thanks for your feedback on Jacob's care. We appreciate you!
Security is paramount
They take security seriously and provide cold storage for your assets! Customer service was available by phone and email, quickly.
20 November 2025
Unprompted review
Reply from Bitcoin IRA
Jennifer, thanks for being a client! We're glad to hear you're enjoying our security and cold storage!
Jacob McMillian was knowledgeable
Jacob McMillian was knowledgeable, efficient, courteous. Absolutely perfect customer service. 10/10!
20 November 2025
Unprompted review
Reply from Bitcoin IRA
Philip, thanks for your feedback on Jacob's care!
Knowledgably attitude helpfulness.
Knowledgably attitude helpfulness.
17 November 2025
Unprompted review
Reply from Bitcoin IRA
Sandy, thanks for the feedback!
Happy BitcoinIRA customer
I've been a BitcoinIRA customer since 2017. BitcoinIRA's customer service is second to none. I've found that to be true since day one. I also really appreciate their security protocols. Considering the amount of phishing going on today, it's nice to know that my account is safe and secure.
17 November 2025
Unprompted review
Reply from Bitcoin IRA
Chris, thanks for making our day with your kind words. We're glad to have you as a long-time client. Should you need anything, please don't hesitate to reach out!
Answered the phone right away
Answered the phone right away. Joelle is friendly, easy to talk to and knowledgeable.
Very positive experience.
17 November 2025
Unprompted review
Reply from Bitcoin IRA
Thank you for your feedback on Joelle's care! We appreciate you, Ellen!
Reply from Bitcoin IRA
Glad to hear it, Greg! If you need anything else, please don't hesitate to reach out.
All my questions and my main concern…
All my questions and my main concern were answer , very happy with the assistance on my behalf
27 October 2025
Unprompted review
Reply from Bitcoin IRA
We're glad to hear that you received the care you needed. Thanks for being a client!
Tony did a great job at answering my…
Tony did a great job at answering my questions.
13 November 2025
Unprompted review
Reply from Bitcoin IRA
We're so glad Tony could help, Rebecca.
Jacob was knowledgeable
Jacob was friendly, fast, and knew exactly how to help me! Good training!
13 November 2025
Unprompted review
Reply from Bitcoin IRA
We're so glad you're enjoying the BitcoinIRA experience!
thank you Matt
thank you Matt, thank you John. Thank you Sean.
i was not computer smart. these guy's were patience, and they had to explained a few times so to help me tackle the process of getting my IRA money into bitcoin IRA. thank you
6 November 2025
Unprompted review
Reply from Bitcoin IRA
John, we really appreciate your kind words! Thank you for being a client!
Jacob was great!
Jacob was easily able to assist and resolve my issue. He was very polite and knowledgable regarding what was needed and directed me to the steps in getting things addressed. I greatly appreciate it!
12 November 2025
Unprompted review
Reply from Bitcoin IRA
We're so glad you're enjoying the BitcoinIRA experience!
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