Going abroad I inadvertently left my Apple ear buds at home. Bought these on the plane as I like listening to music when sunbathing. They are really decent quality and with the associated app, the ran... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Received this camera as a present; it initially arrived with minor damage but was swiftly exchanged at no cost. Coming from a rather hefty moto camera, I was initially apprehensive about this one due... See more
Company replied
Contacted Bitmore as I had some issues in setting up app. Response was refreshingly speedy, from first response it lead me to make a further enquiry which was again responded quickly. Nice to have pr... See more
Company replied
Camera was a gift, slightly damaged, replaced for free. I used to have a bulky moto camera, i was suprised how tiny this camera was and a bit skeptical, but it’s pretty decent, bit fiddly to set up on... See more
Company replied
Company details
- #12 of 18 best companies in Internet shop
- #36 of 69 best companies in Electronics Company
- #12 of 23 best companies in Electronics manufacturer
- #134 of 191 best companies in Electronics store
- #5 of 8 best companies in Electronics wholesaler
- #19 of 28 best companies in Recycling centre
Written by the company
Discover Bitmore, where eco-friendly tech meets innovation. As proud BCorp Certified pioneers, we're committed to using business for good, offering sustainable, stylish technology accessible to all. From 100% recycled plastics to eco-friendly packaging, we're leading the charge in reducing waste while delivering top-notch performance. Join us in our mission for a greener, smarter world.
Contact info
Park House, 15-19 Greenhill Crescent, WD18 8PH, Watford, United Kingdom
- +44 (0)20 3026 2608
- justask@bitmore.co.uk
- bitmore.co.uk
4.5
Excellent
300 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Simply unbelievable
From start to finish, Bitmore exceeded every expectation. Their attention to detail, speed of service, and genuine care for the customer made this one of the most remarkable experiences I’ve had with any company. It’s rare to find a brand that not only delivers on its promises but goes above and beyond to make you feel valued. Truly unbelievable customer experience, really.
7 October 2025
Reply from Bitmore
Thank you for your kind review. Its great to hear we exceed your expectations, and the service other brands offer.
Best,
A
Very good got me working earbuds…
Very good got me working earbuds delivered at home thanks
7 October 2025
Reply from Bitmore
Thank you for your kind review.
I am pleased that our team was able to get earbuds to you promptly.
Best,
A
The products themselves are great…
The products themselves are great (bought extra ones), but the time from order to delivery compared to most internet outlets is slow, so if going on holiday e.g. order in plenty of time before going.
14 October 2025
Reply from Bitmore
Thank you for your kind review.
We do apologise for the delay in you receiving your order. I've just checked the tracking and can see it shows as delivering tomorrow. By way of apology for our delay in despatching, I've refunded you 20%. You should get an email and see it in your account within a few days.
Best,
A
Camera was a gift
Camera was a gift, slightly damaged, replaced for free. I used to have a bulky moto camera, i was suprised how tiny this camera was and a bit skeptical, but it’s pretty decent, bit fiddly to set up on my mountain bike, and over rough tracks the mount moved a little. Video was stable and good quality, menus are easy to navigate.
8 October 2025
Reply from Bitmore
Thank you for your kind review.
I'm sorry to learn your gift was slightly damaged, but pleased our team was able to sort you a replacement. I hope it brings you many hours of great footage for your mountain biking.
Best,
A
Solved without any fuss
I had a problem with a product i purchased on an airline flight .
I contacted bitmore explained the problem .
They told me what they needed to follow up on the issue .
I supplied the information and the issue was solved without any fuss ,
Excellent customer service and follow up .
15 September 2025
Reply from Bitmore
Thank you for sharing your feedback. Whilst I'm sorry to learn you had an issue with your purchase, I'm happy our team was able to get it all sorted for you.
Best,
A
James Manchester UK
James Manchester UK. Purchased my earbuds whilst on a TUI flight. Once home I found one side wasn’t holding charge and kept switching off. I contacted BITMORE via their email. They said someone from customer support would be in touch. Some considerable time later I had to chase them up. They agreed to replace with new ones which have now arrived. Quite good but difficulty in removing from charging case. Would be better if the earbuds had some grip ridges. Would I buy again No!
15 September 2025
Reply from Bitmore
Thank you for your review, and please do accept our apologies for the faulty earbud, and that you had to chase us in order to get it resolved, this is not the usual standard we expect of our team.
By way of apology, I have had our team arrange free e-Cord Rapid 3 in 1 charging cable so that you can charge your earbuds. Please also don't forget to download our App for your earphones so you can customise the touch controls and EQ settings.
Best,
A
Contacted Bitmore as I had some issues…
Contacted Bitmore as I had some issues in setting up app. Response was refreshingly speedy, from first response it lead me to make a further enquiry which was again responded quickly.
Nice to have proper tech/customer support.
11 September 2025
Unprompted review
Reply from Bitmore
Thank you so much for your kind feedback. We’re really pleased to hear that our team was able to assist you quickly and effectively. Providing helpful and responsive support is very important to us, so it’s great to know your experience reflected that.
If you ever need anything else, we’re here to help!
Best,
K
Faulty Camera No response via the help line after…
No response via the help line after several emails, but once I contacted the complaints department they were excellent. Totally satisfied with the outcome
2 September 2025
Reply from Bitmore
Thank you for your feedback. We're sorry to hear about the delay in our initial response, but we're very glad the complaints team was able to resolve the issue to your satisfaction. If you need any further assistance, please don’t hesitate to reach out.
Best,
K
Great brand and reliable
Great brand and reliable. Had some concerns in regards to a product I have, a member of the customer service team named Ryan assisted me and resolved it really promptly, couldn’t have asked for a better experience, all round would recommend this brand over many other.
2 September 2025
Unprompted review
Reply from Bitmore
Thank you kindly for your review. Sorry to hear you had a concern initially, but its great to hear that Ryan was able to assist and resolve your issue promptly.
We really appreciate your recommendation of Bitmore over other brands, it brings a smile to our faces :)
Best,
A
A positive experience
This was an exchange, but everyone was professional, prompt, kind, and understanding.
They practice a very high level of communication so this was smooth.
No hinders and everything I requested was delivered on time and free of charge.
21 August 2025
Reply from Bitmore
Thanks for your review.
Apologies for the issues you had initially, but we are very pleased to hear you've had a positive after sales service from our team.
Best,
A
i didn’t get my delivery yet still…
i didn’t get my delivery yet still waiting for delivery i ordered it 3 weeks ago.
22 July 2025
Reply from Bitmore
***Edit Update***
After confirming with colleagues you raised this query 2 days after placing your order (22nd July). Following the communication you had with our customer service team, as you required the product urgently, we upgraded your delivery from the free 3-5 days, to the premium (Royal Mail 24h Guaranteed Next Day service). The tracking shows it was despatched on 25th July, and was signed as by yourself as delivered on the morning of 26th July, 4 days after you originally placed the order, not 3 weeks.
Nevertheless, thank you for your review, we do hope you enjoy our earphones.
Best,
A
Had a problem but when Ryan got…
Had a problem but when Ryan got involved sorted out no problems,a credit too bitmore
1 August 2025
Reply from Bitmore
Thanks for your review and feedback about Ryan. We're very pleased he was able to help you out and improve your experience with Bitmore.
Best,
A
I purchased a charger which was faulty
I purchased a charger which was faulty. I emailed customer service and they provided me a good explanation (it was a safety feature intended to render the device unusable in the event of a short circuit) and a new device was send and received in double quick time. Thank you for a great customer service experience.
1 August 2025
Reply from Bitmore
Thank you for your kind review.
Our powerbanks have an array of safety features (4-layer safety PCB); Over-current, short-circuit, and overcharge protection, IC & battery temp control, Wireless foreign object detection (if you're using a wireless powerbank, plus we only use recycled materials/plastic (where possible) and eco FSC packaging.
With that said, I am sorry you initially had an issue, but am please the team was able to clearly highlight the reason and sort you a replacement.
Best,
A
What a great service .
What a great service .
I have had my ear pods 12 months 1 stopped working I contacted BITMORE and the great guys sent me a new set , thank you so much as I love the quality of them 👌
29 July 2025
Reply from Bitmore
Thank you for your kind review!
I'm sorry your earphones had an issue within 12 months, but I'm glad the team was able to quickly help you out with a replacement. I'm very please to hear you love the quality, I hope they bring you many years of great audio!!!
FYI we give a free 24 months guarantee as standard with our products :)
Best,
A
These are the best earbuds I have
These are the best wireless earbuds I have. Warm bass. Complete listening pleasure.
I love it … 10/10
Greetings
Dirk
Antwerp
7 March 2025
Unprompted review
Reply from Bitmore
Thanks a lot for your kind words. We're so happy to hear you’re loving the warm bass and enjoying your earbuds.
Enjoy your music, and feel free to reach out anytime.
Best
K
Disappointed in delivery time original…
Disappointed in delivery time original order stated 3-5 days product ordered for birthday gift that was 7 days. Product took 11 days to arrive
4 July 2025
Reply from Bitmore
Thank you for your feedback, and really sorry to hear your order took longer than expected to arrive.
We understand that delays can be inconvenient, especially when you’re expecting something important. We'll take a look at what went wrong and do our best to make sure it doesn’t happen again.
Really appreciate you letting us know, and thanks for your patience.
Best
K
Excellent customer support
Excellent customer support by Ryan and great flexibility in new online purchase.
Great value for money
23 June 2025
Reply from Bitmore
Thank you so much for your kind words. We're thrilled to hear that Ryan provided excellent support and that you found our online purchase process flexible and valuable.
Your feedback means a lot to us, and we look forward to serving you again soon!
Best
K
Well my first ear buds today read some…
Well my first ear buds today read some negative reviews and panicked. However these are fabulous just like to add must read the instructions first and they are fabulous
20 June 2025
Unprompted review
Reply from Bitmore
Thank you for leaving us your comment.
We're glad that you are satisfied with our product. Enjoy the music!
Best,
K
Would recommend product and service to anyone …
Please with product and after sales device
30 May 2025
Reply from Bitmore
Thank you for your kind review. We are very please that we were able to provide you a satisfied experience. Do get in touch if we can assist you further.
Best,
K
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