Sweet products in my opinion are one of the best straightening systems you can get, it leaves hair silky soft and the fact that you can use it safely on bleached hair is perfect. You can still curl... See more
Company replied
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Mostly a good experience except when the tracking program advised the package was held up I panicked slightly but it all turned out great in the end. Must have been a glitch because the packing arriv... See more
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I’ve been a regular customer of BK Australia and have never had any problems with my orders. I absolutely love every product I’ve purchased from them, and their customer service is outstanding. When m... See more
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Terrible experience! I purchased a product and waited over 20 days, but it never arrived. After endless excuses, they claimed a refund was issued, but I never received my money back. This company is... See more
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Company details
Written by the company
We sell Original Professional Brazilian Cosmetics Worldwide.
Contact info
201 S. Biscayne Blvd, Suite 1200, 33131, Miami, United States
- 8662452707
- info@bkaustralia.com
- bkaustralia.com
3.7
Average
120 reviews
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience wasn’t very good.
My order arrived on time and I received enough information about the delivery and tracking method.But the box was opened, the hair products were licking… the box didn’t have a fragile signed on…
Unfortunately, I wasn’t lucky regarding the hair products either . The Soul care organic therapy kit didn’t work at all on my hair… I am really dissatisfied … According to the BKeratin website the keratin treatment would a perfect straightener option, but it just got rid of the frizz , nothing else.
11 September 2021
Reply from BK Australia
Hi Ana, how are you?
We apologize, in this case you need to contact our customer service and send pictures of the box and the products the way you received them so that we can analyze what happened and come up with a solution.
Remember that we always recommend that the application be done by a professional for best results.
If you have any questions, please feel free to contact me.
Best regards,
Rafaela G.
The products arrived on time
The products arrived on time, great service, but I was not happy with the product. My product has no effect, I tend to redo the progressive wm 3 clients with another product because the product I bought has no effect, has no effect, doesn't reduce the volume, it leaves the hair super damage, it seems I didn't apply anything.
26 August 2021
Reply from BK Australia
Hello, Ana! How are you?
We are very happy that you liked our service!
We are sorry that you didn't have a good experience with the product, we usually have no complaints about this product.
We remind you that we recommend following the recommended application method for a good result!
Also we have a wide variety of products, if you want I can recommend you our best sellers.
If you have any questions, please feel free to contact me.
Best regards,
Rafaela G.
Good products
22 August 2021
Reply from BK Australia
Dear customer,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
Your products are good
Your products are good, but I have not used your products yet because of Corona,
If customers are satisfied with your products, I will order again.
Thank you.
16 August 2021
Reply from BK Australia
Dear customer,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
Great product
8 August 2021
Reply from BK Australia
Dear customer,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
Beautiful products
24 July 2021
Reply from BK Australia
Dear customer friend,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
Reply from BK Australia
Dear customer friend,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
Thanks so much
Thanks so much, I loved my hair product and the delivery got here in time, looking foward to do more shopping with you!
12 May 2021
Reply from BK Australia
Dear customer friend,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
I’m happy I got my products
9 May 2021
Reply from BK Australia
Dear customer friend,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
Sweet products in my opinion are one…
Sweet products in my opinion are one of the best straightening systems you can get, it leaves hair silky soft and the fact that you can use it safely on bleached hair is perfect. You can still curl your hair after having it done, there is no frizz even on the most humid days. BKeratin were amazing with customer service and delivery was fairly fast .
18 April 2021
Reply from BK Australia
Dear customer friend,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
Reply from BK Australia
Dear customer friend,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
My order was delayed and their costumer…
My order was delayed and their costumer service officer was very responsive and helpful! My order arrived now and everything is perfect!
20 February 2021
Reply from BK Australia
Dear customer friend,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
Good price and fast delivery!
16 February 2021
Reply from BK Australia
Dear customer friend,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
Arrived quickly nice product
Arrived in 7 days straight from Brazil, nice product with nice result :)
18 January 2021
Reply from BK Australia
Dear customer friend,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main goal 😍
We are here to serve you always with all affection 😉
I am at your disposal to answer any question!
Best regards,
Suelem S.
Great prices and very fast delivery!
11 January 2021
Reply from BK Australia
Dear customer friend,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main goal 😍
We are here to serve you always with all affection 😉
I am at your disposal to answer any question!
Best regards,
Suelem S.
I got quite frustrated when I noticed…
I got quite frustrated when I noticed the product was not in Australia but I received it in a week well packed and the product is amazing.
Thank you.
6 January 2021
Reply from BK Australia
Dear customer friend,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main goal 😍
We are here to serve you always with all affection 😉
I am at your disposal to answer any question!
Best regards,
Suelem S.
There's nothing on the website saying…
There's nothing on the website saying that the products are coming from overseas and we have to pay in foreign currency by paying extras from the credit card and having to wait ages for delivery.
29 November 2020
Reply from BK Australia
Hello good afternoon, how are you?
We have stock located both in Brazil and abroad.
The shipping is according to availability in stock.
We are always at your disposal in case you have any problem, because our goal is your satisfaction.
Sincerely,
Damares Vieira
Excellent service and communication
Excellent service and communication. Genuine products. Well packaged. Fast shipping and delivery. Highly recommend.
20 November 2020
Reply from BK Australia
Dear customer friend,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main goal 😍
We are here to serve you always with all affection 😉
I am at your disposal to answer any question!
Best regards,
Damares Vieira
Very reliable
13 November 2020
Reply from BK Australia
Dear customer friend,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main goal 😍
We are here to serve you always with all affection 😉
I am at your disposal to answer any question!
Best regards,
Damares Vieira
Reply from BK Australia
Dear customer friend,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main goal 😍
We are here to serve you always with all affection 😉
I am at your disposal to answer any question!
Best regards,
Suelem S.
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