Do not use this company! Inefficient & bad customer service. My drop off was booked Friday 10-12. At 1230pm, I called to ask where my items were, they said oh they are not ready, we will have t... See more
Company replied
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See what reviewers are saying
After dropping out some pieces at the store o realised something had changed. I approached Blanc and had Hanna dealing with me. Without any hesitation she went an extra mile to help me. I really ap... See more
Company replied
Emine and Nora always do a wonderful job repairing and darning my clothes. Last month they altered two pairs of trousers and even made a little hair scrunchie out of the spare material. Everyone in th... See more
Company replied
Stay away - this cleaner degraded the finish of my angora mix coat and charged me almost £40 for it. I'd have done better with the local hole-in-the-wall, which ironically I shunned because I wasn't... See more
Company replied
Company details
- Dry cleaner
- Clothing alteration service
- Commercial cleaning service
- Laundry service
- Shoe repair shop
- Tailor
Written by the company
BLANC is the UK's leading aftercare specialist revolutionising clothing aftercare. We offer a sustainable alternative to dry cleaning as well as alterations & repairs and are committed to making our clothes last longer. At BLANC, we clean the most delicate garments (including those with a dry clean only label) using eco-technologies such as wet cleaning and liquid CO2 cleaning, which are the most sustainable and health-friendly methods of cleaning currently available in the world. Our process combines artisan care with expert tech to deliver a better quality clean and is kinder to your skin, your clothes, and our planet. We offer a convenient Home pick up & delivery service which you can book online and also have 4 stores in central London if you prefer to speak face-to-face with an expert or if you need some measurements taken for expert clothing alterations.
Contact info
London, United Kingdom
- 020 8004 2630
- info@blancliving.co
- blancliving.co
3.0
Average
460 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joseph tailored my wedding dress to…
Joseph tailored my wedding dress to perfection! I felt confident he knew exactly what he was doing and the end result was perfect! He also added a discreet loop to tie my train up and a French bustle. I am very happy and would 100% recommend. Thank you!
23 June 2023
Unprompted review
Reply from BLANC
Olivia, thank you for your custom and allowing for us to do the work on your wedding dress, we know just how important this garment is and with Joseph and absolute expert in wedding dresses you know you will get an exceptional result. We wish you well for your wedding and thank you for the feedback. Thank You - Blanc Customer Care Team.
Great Experience with Blanc Chelsea
Overall a great experience withe the Blanc Team in Chelsea! Crystel is a great designer sharpening up/fitting a couple of suits. The team did everything possible to accommodate my logistical challenges. The feeling of putting on a washed suit versus chemically dry cleaned was amazing. Highly recommended all around!
23 June 2023
Unprompted review
Reply from BLANC
Thank you Stefan for taking the time out to leave a review for our services in Chelsea. We pride ourselves on the work we do and the Eco friendly processes that we use to deliver the results. If it is tailoring or professional cleaning Blanc is the place to come to. Thank You - Blanc Customer Care Team.
A genius with a needle and thread!
Joseph is a genius with a needle and thread! He altered my wedding dress for The Mews Bridal, and did an incredible job. I was quite nervous about my first fitting, but Joseph was a complete professional and knew exactly what to do. He will tell you his honest opinion and tell you exactly what the dress needs. After he had his way with the dress, it was perfect! Wouldn’t change a thing, I’m so happy and excited to wear it. Thank you Joseph!
23 June 2023
Unprompted review
Reply from BLANC
Thank you Caroline for taking a few minutes to leave a review for your wedding dress alterations completed by Joseph. We really know how special a wedding dress is and we are so confident in the work that Joseph completes. We really do wish you well for your wedding and thank you for your review, I am sure Joseph will be pleased to read this. Thanks - Blanc Customer Care Team.
Joe did an amazing job of my wedding…
Joe did an amazing job of my wedding dress alterations. He got exactly what I wanted, made recommendations on how to get it looking it’s best and it ended up fitting perfectly. Customer service was exceptional. A friendly guy who made me feel really comfortable. Thank you so much Joe.
2 June 2023
Unprompted review
Reply from BLANC
Thank you Rachel for taking some time out of what must be a very busy period for you to leave a review for Joseph and our wedding dress service. We all at Blanc take pride in everything we do, if it is tailoring or cleaning of these amazing wedding dresses. Thank you for your review- Blanc Customer Care Team.
Joseph is a fantastic tailor
Joseph is a fantastic tailor, he made my perfect wedding dress even more perfect! The alterations that I wanted but didn’t think would be possible were no trouble for him. Great service, you absolutely get what you pay for.
21 June 2023
Unprompted review
Reply from BLANC
Hello Rosie, Really pleased to hear that what you wanted to achieve with your wedding dress was achieved with Joseph. We do pride ourselves on the work that we do with the wedding dresses and we know that Joseph is an expert and time and time again produces amazing results for our bridal customers. Thank You for taking the time out of your busy schedule to leave a review. Thanks - Blanc Customer Care Team.
My experience with Joe the tailor was…
My experience with Joe the tailor was marvelous as always. He is the only one I trust with my clothes and his work is the best in London
22 June 2023
Unprompted review
Reply from BLANC
Hi KJ, we really appreciate your feedback on our tailoring services in Chelsea. We have tailors in all of our locations and they will all deliver an exceptional quality of work and turn it around at pace. Thank you for your custom. Blanc Customer Care Team .
Wedding dress clean, repairs and alterations.
I bought my wedding dress from a sample sale at Mews bridal. I was worried as it has clearly been tried on a lot. It was bit grubby with quite a lot of flaws (pulls and loose stitches etc). Mews Bridal suggested I go to Blanc for cleaning and ask for their head tailor Joseph to do the repairs and alterations. I’m delighted with how my dress came out. The dress looks perfect. Crystel clearly worked very hard on my dress. They did so many repairs and fixed all the tiny pulls and snags as well as hemming the bottom and adding a wrist loop and French bustle. Joseph has been very quick to reply when ever I had any questions. Thank you for all the care you put into my dress. I can’t wait to wear it next month.
20 June 2023
Unprompted review
Reply from BLANC
Thank you for leaving this review for our wedding dress services and the work completed by both Joseph and Crystal. Both are exceptional when it comes to wedding dresses and we are always amazed at the quality and finish that they produce. We wish you well for you wedding next month - Thank You - Blanc Customer Care Team.
Great attention to detail
Joseph did the alterations for my wedding dress. It needed quite a lot of adjustment as I had lost quite a bit of weight from when the dress was ordered a year prior. He has a good eye for spotting where adjustments are required. In my case, they were needed in several places and it ended up fitting perfectly. I was nervous he might not understand quite how I wanted it to sit at the waist, but he really listened and got it exactly right. Thank you Joseph!
24 May 2023
Unprompted review
Reply from BLANC
Hello Sara, we understand this must be a busy time in the wedding preparation so we are grateful for you taking the time out to leave this review for our wedding dress service. We are so pleased to read that the work done was exactly what you wanted and the result pleasing. We wish you well with your upcoming wedding. Thank You - Blanc Customer Care Team.
Prom dress hemmed exceptionally
Exceptional tailoring service! I had to get my dress hemmed in a hurry for prom and the experience was outstanding, the dress was ready only a few hours after I dropped it!
Joseph, the tailor at Blanc, truly showcased his expertise and attention to details on the dress and fabric. Other from the impeccable hemming job, communication with Joseph was great, very friendly and professional.
The overall experience at Blanc Dry Cleaners was top-notch. The establishment itself was clean, well-organized, and elegant.
I highly recommend Blanc Dry Cleaners and specifically tailor Joseph to anyone in search of a first-class tailoring service in London.
20 June 2023
Unprompted review
Reply from BLANC
Hi Ambre, I hope you had a great prom! Thank you for bringing the dress to us at Blanc to do the work on it for you. When it comes to dresses or gowns of any type there is no where better than Blanc to have an outstanding job done on the garment and if it is required to turn it around at pacce we will work with you to get this done. Thank You - Blanc Customer Care Team.
Reply from BLANC
I am so sorry to read your review Helen and would of course like to know more as it is with any feedback you give we can look at our processes and improve and ensure we continue to deliver high quality. If you would like to drop us a note at info@blancliving.co we will take it on board and come back to you. Thank You - Blanc Customer Care Team.
Joseph did an excellent job as usual.
Joseph did an excellent job as usual.
9 June 2023
Unprompted review
Reply from BLANC
Thanks Dani, it sound like you use us often, so thank you for your custom and for taking the time out to leave a review. Thank again - Blanc Customer Care Team.
App doesn’t work
Good at cleaning and mending but sadly the app is useless and customer service only available 10-4 in the week when most people are at work. The email through the app isn’t monitored so never a reply from that. They still have a bedspread of mine which I’ve twice called about and it’s never turned up.
2 June 2023
Unprompted review
Reply from BLANC
Apologies for the experience that you have had at Blanc. I am aware of our hours that our customer care team operate and to fully support our customers the team spend time off the phones ensuring all bookings that are planned do happen. If it is the bedspread is still missing please do drop us an email to info@blancliving.co Thank You - Blanc Customer Care Team.
Joseph altered my wedding dress and did…
Joseph altered my wedding dress and did an excellent job! He was so professional and lovely. I would definitely use him again. Highly recommend!!
14 June 2023
Unprompted review
Reply from BLANC
Thank you Cecilia for taking the time out of what must be a bust schedule to leave a review for our wedding dress services. It is great to read that Joseph did a great job for you and dress looks excellent. We wish you the best for your wedding. Thank You - Blanc Customer Care Team.
Fantastic tailoring!
Joseph did an amazing job adjusting my wedding dress! The body needed shortening and taking in with the length adjusted too. All was done to perfection including adjusting the boning and dealing with a mesh back.
9 June 2023
Unprompted review
Reply from BLANC
Hello Holly, thank you for taking the time out of your busy schedule to leave a review fo rour wedding dress services. We always know tha twhen Joseph is working on a dress we will see a great result every time! We wish you well with your wedding and we thank you for taking the time out to leave a review for us. Thank You - Blanc Customer Care Team.
I brought in a wedding gown for…
I brought in a wedding gown for alterations, and I was very well received. Joseph spotted immediately the places where the gown needed modifications, and he explained the reasoning for them.
I am very pleased with how the gown is turning out, just had my last fitting today and the dress fits beautifully!
Given all the delicate work, attention to detail and impeccable stitching, I really recommend Blanc and Joseph!
13 June 2023
Unprompted review
Reply from BLANC
Hello Ade, thank you so much for taking the time out to tell us about your experience at Blanc and to highlight the great work done by Joseph on your gown. I am so pleased to read that the result for you is very good and how pleased you are with the work. We would like to thank you for your custom and wish you well with your wedding. Thank You - Blanc Customer Care team.
I really enjoy going to my…
I really enjoy going to my neighbourhood Blanc because of the friendly staff, such as Victoria, Crystel, Franki and Josef. They are all professional, helpful and competent.
12 June 2023
Unprompted review
Reply from BLANC
Thanks Annechantal for taking the time out to leave feedback for the team in South Kensington. the team has so much experience both with the cleaning and with tailoring of items from a simple repair to the most complex of wedding dresses. The team are always happy to advice and give quotes on any type of garment. Thank You - Blanc Customer Care team.
Great and quick service
Joseph did a great a great job with my wedding dress alterations. Thanks
10 June 2023
Unprompted review
Reply from BLANC
Agne, thanks for the review and we are pleased to hear that the wedding dress alterations are great! We are always pleased to work on any type of garment and specialise in making wedding dresses amazing! - Thank you - Blanc Customer Care Team.
Super tailoring and service
I had a number of dresses altered by Joseph - and he did a superb job on all of them, and delivered ahead of schedule. I highly recommend Blanc and Joseph for any alterations, large or small!
6 June 2023
Unprompted review
Reply from BLANC
Hello Katherine thank you so much for taking the time out to leave the review for our South Kensington store. We are always please to hear great feedback and I am sure Joseph will be delighted to read this review. Don't forget that when those dresses need expert cleaning attention to come back and see us! Thanks - Blanc Customer Care Team.
Joseph is an amazing tailor !he is more…
Joseph is an amazing tailor !he is more then that he is a true designer and artist.
I was super happy with the amazing work he’s done on a very expensive dress I had.
6 June 2023
Unprompted review
Reply from BLANC
Thank you Nayla for taking the time out to leave this review for our tailoring service in South Kensington. At Blanc we always have our tailors advice and then do the best possible work. We thank you for your review - Blanc Customer Care team.
Milla Nova Wedding Dress
I brought Joe my wedding dress in March to be altered for a June wedding. The dress was a gorgeous Milla Nova dress that had a tight corset top. When I tried on the dress the first time with Joe it was clear that I had lost of lot of weight and the dress needed to be altered significantly. He was perfect, together we made a plan on how much more weight i could lose, timeline for the dress and how he was going to make it look the best on me. He did a fantastic job. Furthermore, I needed to travel to Italy with the dress therefore he advised me on how travel with the bag (packing it correctly for BA) and what to do when i reach Italy. Highly recommend Joe as his treatment of brides is top level.
6 June 2023
Unprompted review
Reply from BLANC
Hi Francesca, this is a fantastic review and really tells the story and experience of having a wedding dress altered here at Blanc. It seems that everything that could have been done and advises was. I know Joseph will be pleased to read this review and for those looking for the best place to receive this type of service- Well Blanc South Kensington is that place! all the best for the wedding Francesca - Thank you - Blanc Customer Care Team.
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