Do not use this company! Inefficient & bad customer service. My drop off was booked Friday 10-12. At 1230pm, I called to ask where my items were, they said oh they are not ready, we will have t... See more
Company replied
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See what reviewers are saying
After dropping out some pieces at the store o realised something had changed. I approached Blanc and had Hanna dealing with me. Without any hesitation she went an extra mile to help me. I really ap... See more
Company replied
Emine and Nora always do a wonderful job repairing and darning my clothes. Last month they altered two pairs of trousers and even made a little hair scrunchie out of the spare material. Everyone in th... See more
Company replied
Stay away - this cleaner degraded the finish of my angora mix coat and charged me almost £40 for it. I'd have done better with the local hole-in-the-wall, which ironically I shunned because I wasn't... See more
Company replied
Company details
- Dry cleaner
- Clothing alteration service
- Commercial cleaning service
- Laundry service
- Shoe repair shop
- Tailor
Written by the company
BLANC is the UK's leading aftercare specialist revolutionising clothing aftercare. We offer a sustainable alternative to dry cleaning as well as alterations & repairs and are committed to making our clothes last longer. At BLANC, we clean the most delicate garments (including those with a dry clean only label) using eco-technologies such as wet cleaning and liquid CO2 cleaning, which are the most sustainable and health-friendly methods of cleaning currently available in the world. Our process combines artisan care with expert tech to deliver a better quality clean and is kinder to your skin, your clothes, and our planet. We offer a convenient Home pick up & delivery service which you can book online and also have 4 stores in central London if you prefer to speak face-to-face with an expert or if you need some measurements taken for expert clothing alterations.
Contact info
London, United Kingdom
- 020 8004 2630
- info@blancliving.co
- blancliving.co
3.0
Average
460 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joseph is the best!!!
Joseph is the best!!!! He made my wedding dress better than it was - super happy with his work and he’s also honest and very knowledgeable! Very talented and I would recommend him to all of my friends! Thank you for all your hard work Joseph!
6 June 2023
Unprompted review
Reply from BLANC
Thanks EK for taking the time out of what must be a busy schedule right now to post this review. When it comes to wedding dresses Joseph is the expert and is always happy to advice, quote and just complete some outstanding work. I know Joseph will be pleased to read this review. Thank You = Blanc Customer Care Team.
Top-notch customer service
Had the best customer service experience in London at Blanc Chelsea a week ago: I have just moved from New York. Used them for alterations on a few pants, shirts and jackets. Crystel was an absolute pleasure to deal with: positive, high-energy, knowledgable and professional. She should teach a lesson on customer service to London businesses. They did an amazing job with the alterations, and, finished them way ahead of schedule. My wife has used this store for dry-cleaning, and she is impressed with the quality as well. Needless to say, I will be back for any alterations in the future. Thank you.
27 May 2023
Unprompted review
Reply from BLANC
Thank You TH for the glowing review of our Chelsea store and for Crystal who does just an amazing job on everything from a simple alteration to completing the work on the most complex of wedding dresses. We appreciate this review and I am sure the team will be delighted to read this. Thank You - Blanc Customer Care Team.
It was my first time using Joseph for…
It was my first time using Joseph for tailoring and he did such a great job at adjusting the top to the exact style I wanted. Highly recommend him!
5 June 2023
Unprompted review
Reply from BLANC
Thanks for taking the time out to leave this review for our tailoring services in South Kensington. It is pleasing to read that your top has been altered in a way that makes a great fit now. We thank you for your custom - Blanc Customer Care Team.
… Best experience with Crystel
Crystel is so professional warm and very welcoming
She understood directly what I want. she is so fast and efficient.
I highly recommend
3 June 2023
Unprompted review
Reply from BLANC
Thank you for taking the time out to leave this review for Crystel, Crystal is one of newest additions to our team of talented people who specialise in Wedding Dresses and complex garments. Our Chelsea store where Crystal works has a unique bridal fitting room that is already becoming very popular. Thank You for your feedback - Blanc Customer Care Team.
Viktoria is amazing and super kind
Viktoria is amazing and super kind, professional! Highly recommended
2 June 2023
Unprompted review
Reply from BLANC
Thanks Gem we really appreciate this review. I am sure Viktoria will be so pleased to read this. She has done some amazing things since joining the team and our South Kensington store just gets better and better. Thank You - Blanc Customer Care Team.
Joseph is a genius
Joseph is a genius! He did the wedding dress alterations for my dress and it only required one fitting. The dress is perfect, but he somehow improved upon that perfection with his attention to detail. Would use his service again anytime and can’t recommend enough.
24 May 2023
Unprompted review
Reply from BLANC
Hello Jo, thank you so much for taking the time out to leave this review it is much appreciated. I know this period is very busy for you so we are pleased that the work has been done with just the one fitting. Our wedding dress service in both our South Kensington store and our Chelsea wedding studio is the best there is! All the best with the wedding and Thank you again. Blanc Customer Care Team.
Joseph is a very professional tailor
Joseph is a very professional tailor who’s done my coat sleeves, and tailoring of my trousers and jeans also!
22 May 2023
Unprompted review
Reply from BLANC
Thank you Nicholas for taking the time out to leave a review for our tailoring services in our South Kensington store. It is great to read that your items met your expectations! Do remember when you want these items professionally cleaned do come back and see us. Thank You - Blanc Customer Care Team.
Intricate wedding dress alterations
Excellent service for wedding dress alterations (very intricate and difficult request) plus dry cleaning. I’ve used the service since and highly recommend the company. Joseph is fantastic and brilliant at what he does, I knew I could trust him with all my alterations in future.
12 May 2023
Unprompted review
Reply from BLANC
Thank You Charlotte for taking the time out to leave a review when things must be so busy for you right now! Our wedding dress service is of the highest standard and our tailors take great pride in delivering excellent results. All the best for your wedding and thank you - Blanc Customer Care Team.
Best tailor
Amazing alterations service at Blanc Bute street. Joseph the tailor is a magician, and super nice too! 5* !
20 May 2023
Unprompted review
Reply from BLANC
Olivier, thank you for your review on our tailoring service in South Kensington. All of our tailors take great pride in the work that they do and are always pleased to receive this type of feedback.. Thank You - Blanc Customer Care Team.
I was in such good hands with Joseph…
I was in such good hands with Joseph being the tailor for my wedding dress. He is very professional, knows what he is doing, and very keen to ensure that you as a client is happy with the results. Highly recommend !🤗
20 May 2023
Unprompted review
Reply from BLANC
Hello Jess, I am sure you are really busy with wedding plans right now! so thank you so much for taking the time out to leave this review for our wedding dress service in South Kensington. Joseph prides himself on delivering excellent results every single time! Thank you again - Blanc Customer Care Team.
Excellent service and workmanship
Excellent service and workmanship. I brought a new jacket here that needed altering at the shoulder and on the sleeve seams. Cristel took a lot of time and care to mark the jacket just right for the alterations. She knew exactly what needed to be done. Viktoria, who takes customer orders, is a very pleasant and nice person. Plus, my jacket was completed five days before I was told I would get it. All in all, a very good place to go for mending and alterations on clothing.
15 May 2023
Unprompted review
Reply from BLANC
Hi Sylvia thank you for taking the time out to leave a review for our tailoring service in South Kensington Our team there are always pleased to advice, quote and just deliver a fantastic result on everything they do. If we have the opportunity to get customers garments completed at pace we will. Thank You - Blanc Customer Care Team.
It has been wonderful working with…
It has been wonderful working with Joseph in Mews Bridal for the alterations on my wedding dress. He is very talented and was always someone I could trust with something so special to me. His advice has been so helpful and my dress is perfect! Thank you!
17 May 2023
Unprompted review
Reply from BLANC
Hi Marina, Well it is great to hear that your dress has been completed and is perfect! Our wedding dress service in South Kensington and Chelsea delivers amazing results every time. I am so pleased as will Joseph be to read your review. Thank You - Blanc Customer Care team.
Crystel at Blanc is a joy to be around
Crystel at Blanc is a joy to be around. Crystel altered my wedding dress, she knows what she’s talking about she is very talented. She makes you feel comfortable and in safe hands. She made the dress look superb. A wonderful experience.
15 May 2023
Unprompted review
Reply from BLANC
Rebecca, thank you so much for taking the time out of your busy schedule to leave us a review for our services in Chelsea. Crystel new to our team but bringing with her all the skills and knowledge of a talented dress maker. Crystel is amazing with wedding dresses and working from our new wedding studio in Chelsea is always happy to advice, quote and just do an amazing job. Thank You - Blanc Customer Care Team.
Do not use this dry cleaner
Do not use this dry cleaner. They are terrible and have awful customer service. If you notice the positive reviews are all about Joseph who is an excellent tailor and is unfortunately affiliated with this terrible company. He deserves so much better and so do your clothes.
24 April 2023
Unprompted review
Reply from BLANC
Hello Isabella, I am disappointed to read your review, we actually receive reviews for all of our teams both here on TrustPilot and also on Google and the vast majority are very positive. I would really like to look into your issue and help out but we cannot locate any account for you at Blanc? If you could drop a note to info@blancliving.co I will take a look personally. Thank You - Customer Director.
Choose this service!
BLANC South Kensington is the local branch I always go to and have always had a wonderful time with a personal touch. Joseph was very attentive when I came in for my dress tailoring, he was honest and made sure my dress was actually done right. The ladies at the reception desk were also so cheerful, friendly, and helpful. I would recommend everyone to go to the store for a professional and honest experience worth your money.
11 May 2023
Unprompted review
Reply from BLANC
Thank you Nela for taking the time out to leave this review for our South KEnsington store team. It may be tailoring or delicate cleaning that is required, but whatever it may be the team in South Kensington are always ready to help in every way they can. Thank You - Blanc Customer Care Team.
Incredibly talented and provides professional service
Joseph is talented and professional - he made adjustments to my wedding dress incredibly quickly and was great to go through the dress process with. He’s got wonderful energy and a creative eye. Would highly recommend him.
5 April 2023
Unprompted review
Reply from BLANC
Thank you Sophie for taking the time out in what must be a busy schedule to leave this review for our tailoring in Notting Hill. We have now opened our wedding studio in Chelsea to improve even more the experience with the fittings. Thank You - Blanc Customer Care Team.
Wedding dress alterations - Joseph was absolutely WONDERFUL
Joseph was absolutely WONDERFUL! He took my satin wedding dress from three sizes too big to perfect fit. He and the BLANC team were so kind and made the process easy and painless. I will be back for other alterations :)
9 May 2023
Unprompted review
I used BLANC for my wedding dress…
I used BLANC for my wedding dress cleaning and alterations and they have done a fantastic job. Joseph was amazing, there were a lot of alterations and all have been made perfectly. Thank you Joseph!
5 May 2023
Unprompted review
Reply from BLANC
Thank you Annabel taking the time out to leave a review during this busy period for you in much appreciated. Our team at Blanc either in South Kensington or any of our stores are always willing to advice, quote and complete complex work on time and to a high level. All the best for the wedding and Thank You - Blanc Customer Care Team.
Wedding dress with Joseph
Joseph altered my wedding dress (bought at The Mews Bridal) and I couldn’t be happier with his work. He was thorough, fast, and paid amazing attention to detail…a true perfectionist! I highly recommend working with Joseph.
3 May 2023
Unprompted review
Reply from BLANC
Thank you adele, we appreciate the time out you have taken to leave this review for our tailoring service in South Kensington. When it comes to wedding dresses Blanc with its wedding studio in Chelsea is totally set up to support all brides in preparing for their amazing day. Thank You - Blanc Customer Care Team.
Amazing wedding dress alteration
Joseph the head tailor altered my wedding dress incredibly well! It now fits perfectly and I can’t wait to wear it!!
28 April 2023
Unprompted review
Reply from BLANC
Thank you Emily for telling us about your experience at Blanc and the work done on your dress by Joseph. We are totally equipped to ensure that all wedding dresses are altered to perfection and now with our wedding studio in Chelsea we can ensure the fitting process is doen in complete comfort with an expert dress maker. Thank You - Blanc Customer Care Team.
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