I pre-ordered an iPhone 17 case on 20th September. A few days later, I was informed of a delay as the batch didn’t meet quality standards. The company was transparent, even offering store credit for t... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Took a long time to get to me (I’m in the UK), which could have been because it was near Christmas time. The quality of the case is very good, fits snuggly on my phone. The plastic edging for the came... See more
Absolutely love my case. At first, I was considering buying my case from casetify. However, the ultimate game changer about Blanc Space is the durability. The second major reason is there variety of p... See more
I love my phone case, I always get compliments on it and its still going strong since October 2024. Its floral and colourful, feels well made and hasn't gotten super faded or anything. The ring attach... See more
Company details
Written by the company
Blancspace is the No 1 personalised tech accessory brand in the UK. We offer a range of cases for all Apple devices. Next day delivery even on our personalised products.
Contact info
Blanc Space, Main Rd, Locharbriggs, Dumfries, DG1 1RY, Dumfries, United Kingdom
- Hello@blancspace.com
- blancspace.com
4.1
Great
4K reviews
Replied to 78% of negative reviews
Typically replies within 1 week
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Doesnt seem to last as long as i would think for price
I love the cases but after only a few months the design starts to come off or the frame around the camera comes off.
It does protect the phone well when dropping.
7 January 2026
Unprompted review
Reply from blancspace.com
Hi there,
I’m really sorry to hear the design and frame started coming off — that’s not what we’d expect at all. We had a small batch last year with a print issue, but it’s since been resolved. Your case is covered under our 12-month warranty, so if you get in touch, we’ll replace it for you free of charge.
I’m glad to hear it’s been keeping your phone protected though — we’ll make sure your next one looks just as good too.
They put a lot of effort into their…
They put a lot of effort into their craft and the quality of the product is impeccable.
I bought a personalised phone case from them and I couldn’t be happier with it.
It’s sturdy and very beautifully done.
I highly recommend everyone using them.
26 May 2025
Unprompted review
I LOVE THIS CASE!!!
10 December 2025
Unprompted review
My phone cracked with this case
My phone cracked with this case, they are cute but not really dependable.
16 December 2025
Unprompted review
Reply from blancspace.com
Hi there,
I’m really sorry to hear your phone cracked — that’s the last thing we’d want. Our cases are designed to protect as well as look great, so this definitely isn’t the experience we want for you. Please reach out to us so we can review what happened and arrange a replacement case.
Great case
Great case, brilliant quality. Will definitely order again, though I doubt I'll need to for a while because it's very sturdy!
18 September 2025
Unprompted review
Took a while to arrive but beautiful…
Took a while to arrive but beautiful design and great quality. Would order again
8 December 2025
Unprompted review
Excellent cases and much lower priced…
Excellent cases and much lower priced than Casetify.
5 November 2025
Unprompted review
AVOID no communication/phone/refund.
I would advise ordering from here until they sort themselves out. I was expecting to wait as the order was placed during the busy period, but i was told this would ship by 30th Dec.
I have tried to get an update on my order by as people have said the chatbot offers so information. I have now 'cancelled' (also cancelled is spelt incorrectly on the website which looks really dodgy?) my order which has put the status as 'refunded on 6th Jan' I am concerned this will not come through.
I will be reaching out via the email provided but it doesn't look like ill receive any response by peoples previous posts.
AVOID
5 January 2026
Unprompted review
Reply from blancspace.com
Hi there,
We’re really sorry to hear this has been your experience and appreciate you taking the time to leave feedback.
We just want to provide some clarity around the timing. Our team was closed between 28th December and 4th January so our staff could spend time with their families over the New Year. This closure notice was displayed on our website and at checkout during this period, which unfortunately may have been missed.
Regarding your order, if you used the self-cancellation option, the refund is processed automatically by our system. If your order status shows “refunded on 6th Jan”, this means the refund has been issued on our side and is on its way back to your original payment method. Depending on your bank, it can take a few working days to appear in your account.
We’re sorry that the lack of immediate responses during our closure caused concern, and we’re also grateful for you flagging the spelling issue on the site — this has been passed on to our team to correct.
If you still don’t see the refund after the usual bank processing time, please do reach out via email and we’ll happily double-check everything for you now that we’re fully back.
Thanks,
No update on order, no response from customer service
Placed on order on the 30th December morning and haven’t heard since anything.
I have tried to contract customer service 3 days ago and again 2 days ago but haven’t got an agent responding to any of my messages. I have also sent an email to them and I have messaged BlancSpace on instagram and Facebook as well where I got the same automated messages that “The team will get back to you on this. Blanc Space typically replies in a day.” but still no response or update. At this point it feels like a total scam, this was the first and potentially the last time for me to order from them.
5 January 2026
Unprompted review
Reply from blancspace.com
Thank you for taking the time to share your experience — we’re genuinely sorry for the frustration this has caused.
Your order was placed during our holiday closure period (30th December–5th January). We did have notices on our website explaining this, but we appreciate that they may not have been as clear or visible as they should have been, and we’re sorry for any confusion that caused. Orders are now being processed and dispatched, and our team is currently working through a high volume of customer service messages following the reopening.
We completely understand how the lack of updates and delayed replies could feel worrying, and we sincerely apologise for the silence you experienced across email and social media. Please be assured that Blanc Space is not a scam — all orders are being fulfilled, and we are working extended hours to clear the backlog as quickly as possible.
If you haven’t already, we’d really appreciate the opportunity to look into your order directly. Please contact us at help@blancspace.com with your order number, and our team will get back to you as soon as possible.
Thank you for your patience, and again, we’re sorry for the inconvenience caused during this busy period.
Shipping is not as bad as everyone says (if you live in the UK)
Was a little worried after seeing all the one star reviews on shipping, but my experience was excellent. When I got my confirmation email for my order (on Dec 20) I was met with a big red box at the very top warning me that my item may not be shipped until Dec 28-30 due to warehouse closures during the holidays. It was shipped the next day. After that, in addition to the Royal Mail tracking number I was provided in emails by blanc space, I was sent an email every time Royal Mail sent me an email informing me that there was a change in my deliver. Was this a lot of emails? Yes. Was it also very transparent and useful? Yes. My order came in only 4 days, which was at the lowest end of shipping estimate times. The case feels very nice, and despite the images being printed on the outside of the case, they seem like they will hold up fairly well. Definitely worth buying from here, especially if you live in the UK.
20 December 2025
Unprompted review
No delivery and no support
products look great on the website but I purchased on 29/11, got a shipping notification right away but the tracking is useless. The last update is from 2/12 and since then no movement at all. I tried chatting to the customer support but nobody answers.
The products are not cheap so this complete lack of transparency and support is unacceptable
29 November 2025
Unprompted review
Reply from blancspace.com
Hi,
We’re very sorry for the frustration this has caused and completely understand your concerns, especially given the value of the order.
While tracking updates can sometimes pause during transit, we agree that the lack of communication is not acceptable. During the Christmas period our team was stretched more than usual, but please be assured that we do respond to every customer and would never leave you without an answer.
We’d really appreciate the opportunity to look into this for you. Please contact us at help@blancspace.com
with your order number, and we’ll get back to you as soon as possible.
Thank you for your patience, and we’re sorry for the inconvenience caused.
No human in the client service.
No human in the client service.
The transporter messes with your order (even though the address is 100% legit) ?
Tried the chat. Tried the email. Good luck.
15 December 2025
Unprompted review
Reply from blancspace.com
Thank you for your feedback, and we're truly sorry to hear about your experience.
We understand how frustrating it can be when you're trying to get help and it feels like there's no one on the other end. While we do use AI tools in our customer service to help speed up response times and manage queries more efficiently, please rest assured that every message is reviewed by a real person — and we always aim to respond as quickly as possible.
Regarding the delivery issue, we're really sorry for the inconvenience. Even with a valid address, occasional problems can occur with couriers, and we know how disappointing that is. We'd love the chance to make things right, so if you're still waiting on a resolution, please feel free to reach out to us directly at help@blancspace.com, we're here to help.
Thanks again for sharing your experience, it helps us improve.
Avoid this company!!!
I ordered a phone case from this company on November 27th - still hasn’t arrived. The original delivery estimate was December 3rd–11th, which then changed to December 8th–16th with no explanation. When I tried to use their online chat for an update one afternoon, I was told “the team will be back tomorrow”—not exactly helpful customer service.
I’m based in Ireland and this is advertised as a UK company, yet I later received an email saying my order was actually coming from Belgium, which explains the delays but was never mentioned at checkout. I had no tracking updates for an entire week until I contacted them myself.
Their email response reassured me that the order “should be” delivered by the 15th at the latest, but it hasn’t been scanned or processed for local delivery at all.
For a small item being sent within Europe, this level of delay and lack of communication is unacceptable. I strongly recommend avoiding this company—customer service is unhelpful, shipping information is misleading, and the delivery times are far longer than advertised!
12 December 2025
Unprompted review
Reply from blancspace.com
Thank you for taking the time to share your experience — we’re genuinely sorry for the frustration and disappointment this situation has caused.
We completely understand how concerning it is when an order doesn’t arrive within the expected timeframe, especially when delivery estimates change without clear explanation. You’re absolutely right to expect transparent communication, accurate tracking updates, and more helpful support when reaching out, and we regret that this wasn’t your experience.
To clarify, your order was shipped from the UK; however, international deliveries are routed through our Belgium hub for processing. We acknowledge that this routing should have been communicated more clearly at checkout, as the lack of clarity understandably added to the confusion around delivery times and tracking updates.
We also apologise for the delay in tracking visibility and for the uncertainty caused when the parcel hadn’t yet been scanned for local delivery. Your feedback has been shared internally, as it highlights areas where we need to improve — particularly around clearer shipping information and more proactive communication.
If your order is still pending or you’d like us to look into this further, we’d really appreciate the opportunity to assist. Please feel free to contact us directly at help@blancspace.com
, and our team will be happy to help.
Again, we’re sorry for the inconvenience and thank you for bringing this to our attention.
Fraudulent company - avoid
Fraudulent. I made a purchase over £100. This was not delivered to me. The delivery company provided no evidence to support either when questioning. I contacted the retailer who sent me an image that is not of my property (I proved this evidentially) as proof. The delivery provider couldn’t even give me this so I am unsure where they obtained the fraudulent image from. Last time I’ll ever use this company. Wasted my time and money only to have to take the legal route and waste more of my time. They began to ignore me and go against consumer laws. It’s illegal and I have full evidence to support. I will never trust this company again. Their customer service is beyond appalling and their illegal practice will be penalised.
9 December 2025
Unprompted review
Reply from blancspace.com
Thank you for sharing your experience. We’re truly sorry for the distress and frustration this situation has caused — especially given the value of the order and the time you’ve spent trying to resolve it.
We take claims of non-delivery and concerns around evidence extremely seriously. We understand how upsetting it is to feel that the information provided does not reflect your property, and we regret that this has led to a breakdown in trust. This is certainly not the experience we want any customer to have.
Please be assured that we do not intentionally ignore customers or act against consumer protection laws. In rare cases, we rely on information supplied by third-party delivery partners, and we acknowledge that this process can be incredibly frustrating when the evidence provided is unclear or disputed. That said, we recognise that this does not lessen the impact on you, and we’re sorry for the stress this has caused.
We would genuinely appreciate the opportunity to review your case again in full and ensure it has been handled appropriately. If you’re willing, please contact us directly at help@blancspace.com
with your order details, and our team will look into this further.
Once again, we’re very sorry for your experience and thank you for bringing your concerns to our attention.
Will use again!
Delivery was quick and the quality is spot on!
Came exactly how I wanted it - Iphone 17pro max custom case and screen protector
9 December 2025
Unprompted review
Can’t Fault Quality And Service
The cases are quality and the customer service too. I would only buy my phone cases and accessories from Blanc Space.
2 December 2025
Unprompted review
No phone case no refund no service
I ordered a phone case in October and paid shipping protection. I expected the case within a week, but it never came (it’s now 2nd week of December). Customer services is AI run with no option to communicate with a real person. The AI program asks the same question on repeat and doesn’t progress with the complaint. My feeling from my experience and from reading the other reviews is that this is a terrible company with no integrity or interest in their customers. I’m now stuck with trying to work out how to get my money back.
7 December 2025
Unprompted review
Reply from blancspace.com
We're really sorry to hear about your experience and the frustration it’s caused. Waiting this long for your order is absolutely not the experience we aim to provide, and we completely understand how disappointing this must be.
You're right that we use an AI assistant to handle the initial stage of customer queries, as it helps quickly resolve the most common issues. However, a real team member should always step in when needed—especially when something goes wrong like it has here. It sounds like your case didn’t make it through that handover properly, and we sincerely apologize for that.
Please reach out directly to help@blancspace.com
, and a member of our team will make sure this is sorted for you. We’re committed to making this right.
No communication from the company
No communication from the company. I ordered cases a week ago, which should’ve been shipped within 2 working days. They’re still showing as in production, I kanangę to connect with their agent on the chat, but apart from saying these should be back in stock and shipped within next 1-2 working days there’s no more answers to the questions I asked. When order was placed there was no information that these cases are not in stock nor there was any communication about this after purchase.
5 December 2025
Unprompted review
Reply from blancspace.com
Thank you for taking the time to share your feedback, and we're really sorry to hear about your experience.
We completely understand how frustrating it must be to place an order expecting quick dispatch, only to be met with delays and limited communication. While we’ve had a few models temporarily out of stock recently, there should have been a notice at checkout for any cases affected—particularly those expected back in stock within a week. We’re sorry if this wasn’t clear or if the messaging caused any confusion.
We also apologize that you didn’t receive more detailed responses through our chat. That’s not the level of service we aim to provide, and we’ll be reviewing how we can improve our communication in situations like this.
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