The blinds are really nice and they operate smoothly. Even though I measured wrong initially, they replaced two of the blinds for a nominal fee, including freight. Lola in customer service was great... See more
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Review summary
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Reviews shaping this summary
Blindster has been an excellent experience as a consumer. I shopped at every online blind maker and ONLY Blindster could make Venetian blinds for my 11” wide windows. I read all the great reviews and... See more
Company replied
I looked for reasonably priced cellular blinds and found them at Blindster. They were precisely cut and arrived on schedule. Marking the bracket holes was the hardest part but once I got the bracket... See more
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Girl that handled my call went above & beyond to help me out. Also, thanks to her professionalism and due diligence, she was able to get me a full refund for my last order in which by my own fault I... See more
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Company details
Written by the company
Shop custom blinds, shades, and shutters from window treatment professionals. The #1 rated website for custom blinds. Free samples shipped in 1 day. At Blindster, we offer high-quality, custom window treatments at unbeatable prices. Our extensive selection, easy-to-use website, and top-notch customer service set us apart from the competition. Whether you’re a first-time DIYer or a seasoned pro, we’re here to help you every step of the way.
Contact info
16555 Village Drive, 77040, Jersey Village, United States
- 8882568672
- blindster.com
4.5
Excellent
471 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Open communication thru whole process
Open communication thru whole process. Blinds are nice as expected.
27 July 2026
Reply from Blindster.com
Hi Monica, thank you for your order and for taking the time to leave us a review! We're so glad to hear you appreciated the communication throughout the entire process and that your shades met your expectations. We truly appreciate your business and hope you enjoy your new shades for years to come!
Exceptional
Exceptional! From ordering to speedy turnaround time and easy peasy installation process, I have rarely experienced such amazing, outstanding service. The quality is top notch and makes such a world of difference in the environment of my room. Beautiful and Functional!
24 July 2026
Unprompted review
Reply from Blindster.com
Hi Kelela, thank you for your order and for your incredible review! We're thrilled to hear that everything from the ordering process and quick turnaround time to the easy installation exceeded your expectations. It's wonderful to know you're enjoying the quality of your new window treatments and the difference they've made in your room. Thank you for choosing Blindster—we truly appreciate your support!
Great customer service
Great customer service, one of my blinds just wasn’t sitting right folds of the Roman shade were wrong & they were badly wrinkled & never fell into place. They are making me a new one after reviewing my pics. Love this company this was my third but not last purchase:)
24 July 2026
Reply from Blindster.com
Hi Lisa, thank you for your continued support and for taking the time to share your experience! We're sorry to hear one of your Roman shades didn't arrive in perfect condition, but we're glad we were able to review your photos and get a remake started for you. Your loyalty means so much to us, and we're thrilled to hear this is your third purchase—and not your last! We truly appreciate your business.
Reply from Blindster.com
Hi Quinn, thank you for choosing Blindster and for your kind feedback! We're delighted to hear that Lora was able to assist you and make your experience a positive one. We'll be sure to pass along your compliments to her. Thank you again for your support, and we look forward to assisting you again in the future!
To whom it may concern,
To whom it may concern,
All the Window treatments have a Valance with them. I never heard of seen a Window that has no Valance. Who's Idea was this anyway????
If you are out of business in a year ....I'll no exactly why. My Window looks like boiled over Do-Do!
I think you should remove my information from your system. I'm never buying from you again.
I called on this and the lady on the other end of the line at Blindster said that.." I bought the enhanced Blind" I asked her.." where is this so called " enhancement " is?
Have a good Day!
John
Order #...9831249
13 July 2026
Reply from Blindster.com
Hi John, thank you for your order and for taking the time to share your feedback. We’re sorry to hear that the design of your blind did not meet your expectations. As you can see, this style features an integrated headrail design, which does not include a separate valance. A member of our customer service team will be contacting you directly to provide additional assistance and review your concerns. Thank you for allowing us the opportunity to help.
They were in touch with me very quickly…
They were in touch with me very quickly when I had a question. Great customer service. Great quality of blinds. I love them and will be ordering more.
8 July 2026
Reply from Blindster.com
Hi Melissa, thank you for choosing Blindster and for taking the time to share your experience! We're thrilled to hear you received prompt assistance when you had a question and that you're happy with the quality of your shades. We sincerely appreciate your kind words and look forward to helping you with your next order!
Great product
Great product, all the steps to receiving our blinds was great. I had second thoughts about the dimensions I gave and they quickly replaced the original measurements with the revised ones. Shipped , delivered, easy to install. We got the motorized ones, awesome
Thanks y’all
Richard from Texas
20 July 2026
Reply from Blindster.com
Hi Richard, thank you for your order and for taking the time to leave such a wonderful review! We're thrilled to hear that we were able to update your measurements before production and that everything—from shipping and delivery to installation—went smoothly. It's great to know you're enjoying your new motorized shades! Thank you for choosing Blindster!
Reply from Blindster.com
Hi Tery, thank you for your order and for your patience. We're sorry to hear about the delay with your order. We see your order will ship soon, and we look forward to hearing what you think once you've had a chance to receive and install your new window treatments.
The blinds were what we expected and…
The blinds were what we expected and the size was spot on shipping was on time thank you
9 July 2026
Reply from Blindster.com
Hi Kurt, thank you for choosing Blindster and for sharing your experience! We're happy to hear everything arrived on schedule and that your blinds fit perfectly. Your feedback means a lot to us, and we appreciate the opportunity to be part of your window treatment project. Thank you again for your support!
Great prompt, friendly service with speedy shipping
I’ve always liked Blindster. I made 2 mistakes in ordering so the blinds were too big. I called to see what I could do, they made the correct size and I paid only for shipping. They’ve been great otherwise as well. The items are shipped promptly and you’re kept informed on the status. Customer service was very professional and friendly.
17 July 2026
Reply from Blindster.com
Hi Richard, thank you for your order and for your wonderful feedback! We're so happy to hear that you've enjoyed your experiences with Blindster and that our Fit or Free Guarantee helped make correcting your measuring mistakes quick and easy. It's also great to know you were pleased with our prompt shipping, order updates, and the professionalism of our customer service team. We truly appreciate your business and look forward to assisting you again in the future!
Poor customer service
The order was not delivered timely and the parts of the shipment that did arrive were not cut properly (or at all). My submitted measurements were not adhered to and when I contacted customer support, they were slow to respond even after I submitted the requested pictures and proof of the blind they forgot to even cut from its stock size. After multiple follow up emails I have yet to receive a response. Between that and the lack of install instructions provided in the package I am extremely disappointed in my $500 purchase.
16 July 2026
Unprompted review
Reply from Blindster.com
Hi Jared, we sincerely apologize for the experience you've had with your order. This is not the level of service or quality we want our customers to receive, and we take your feedback very seriously. A member of our customer service team will be reaching out to you to review your concerns and assist with next steps.
Estimates are not accurate
I haven't received my blinds yet so can't comment on quality at this time, but be warned that their production and shipping estimates are not accurate. My blinds were estimated to ship July 8-11 and I had to call to followup and learned they just shipped today (July 13). Ground shipping will be another ~3 days to arrive. I needed them asap and lesson learned is that I should not have trusted their overly optimistic estimates. I actually called the day I ordered and was told they were sending the order directly to production instead of waiting their standard 24-hour hold (in case changes are requested), but this didn't even get they anywhere near their original estimate. Blindster - please correct your estimates to avoid future disappointment on project turnaround time.
13 July 2026
Unprompted review
Reply from Blindster.com
Hi, we’re sorry to hear about your experience and apologize for the inconvenience this delay caused. We completely understand the importance of having your blinds arrive when you’re expecting them, especially when you’re working with a specific timeline. Our production and shipping timeframes are estimates, and we always strive to provide the most accurate information possible while recognizing that unexpected delays can sometimes occur.
We’d like the opportunity to review your order details and see how we can help, but unfortunately, we weren’t able to locate your order based on the information provided in this review. Please contact us at customerservice@blindster.com or give us a call at 888-256-8672, Monday–Friday, 8am–5pm CST, so a member of our team can assist you. Thank you for bringing this to our attention.
Not what I expected
Easy to order, but delivery took far longer than I expected. However, be aware that the light filtering fabric in BLACK, is absolute blackout.
Glad I ordered just a small one for the toilet window and not the whole set I had planned on.
Blindster offered to remake in a different color, as per their satisfaction policy, but want a $20 shipping fee.
I have found a local company who can make what I am looking for for
6 July 2026
Reply from Blindster.com
Hi Mary, thank you for sharing your feedback with us. We’re sorry to hear that the shade did not meet your expectations and that the fabric was not what you were anticipating. We appreciate you giving us the opportunity to make this right through our Satisfaction Guarantee. A member of our customer service team will be reaching out to you shortly to discuss your concerns and see how we can better assist you.
Reply from Blindster.com
Hi Barry, we appreciate your 5-star review! It’s great to hear that your blinds arrived on time and that you’re happy with the craftsmanship. Thank you for choosing Blindster, and we hope you’ll think of us again for any future window treatment needs!
Reply from Blindster.com
Hello Julius, thank you for the great feedback! We're happy everything met your expectations and that installation was quick and easy. Thanks for choosing Blindster!
Product received and I installed it.
Product received and I installed it.
Seems to fit and work as planned. Pretty expensive for what it is.
1 July 2026
Reply from Blindster.com
Hi Paul, thank you for the 5-star review! We're happy to hear everything fit well and that your installation went smoothly. We also appreciate your candid feedback about the cost. Since each product is custom made to your specifications, we work hard to provide lasting quality and value. Thanks again for choosing Blindster, and we hope you enjoy your new window treatment for years to come!
customer service representative Caitlyn…
customer service representative Caitlyn what is extremely knowledgeable and helpful in finalizing my order of the TDBU cellular shades ... in regards to sizing well above what was explained on the website as far as nominal dimension in comparison to actual dimension
7 July 2026
Reply from Blindster.com
Hi JP, thank you for your wonderful review! We’re so glad to hear that Caitlyn was extremely knowledgeable and helpful while assisting you with your top down bottom up cellular shades order. We understand that sizing details can sometimes be confusing, and we’re happy to hear she was able to provide the guidance you needed to finalize your order. We’ll be sure to share your kind words with Caitlyn. Thank you for choosing Blindster!
Blindster Is 5 Star
Blindster was quick to send my order, the measurements were spot on, and the blinds were super easy to install. They look great! Thank you guys for also selling great quality at a budget price.
7 July 2026
Reply from Blindster.com
Hi Ron, thank you for taking the time to share your experience! We’re so glad to hear everything went smoothly—from ordering and receiving your shades to installation. Knowing that you found them to be high quality at a budget-friendly price means a lot to us. We truly appreciate your business and hope to help with your future window treatment projects!
Very disappointed.
My husband installed one of the two Roman Shades. It was clearly flawed. The back stringers were unlevel. One side was lower which resulted in an overall tilted presentation. We followed the directions to level the blinds, however, it was unsuccessful because the construction is flawed. We’re very disappointed and dissatisfied with this cheaply constructed product.
28 June 2026
Reply from Blindster.com
Hi Debra, we appreciate you taking the time to provide your feedback. We apologize that one of your Roman Shades arrived with an issue affecting the overall appearance and operation. We understand your frustration and would like the opportunity to assist. A member of our customer service team will be reaching out to you directly to help resolve this issue and ensure you receive the support you need. Thank you for bringing this to our attention.
DO NOT BELIEVE WORD SHE SAYS!
Customer Service Rep continued to fabricate a delivery that would not happen for weeks. DO NOT BELIEVE WORD SHE SAYS! They Promise a few days when in reality it takes a month.
29 June 2026
Reply from Blindster.com
Hi, we’re sorry to hear about your experience and apologize for the delay in receiving your order. We understand the frustration caused by unexpected wait times and appreciate you bringing this to our attention. A member of our customer service team will be reaching out to you shortly to review your order and help resolve any concerns you may have. Thank you for giving us the opportunity to assist.
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