Delivered a bed to the wrong address, claiming it was our address despite nothing on our doorbell and our back/alley not the one on the photos sent. Unprofessional customer service. No bed and threate... See more
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Blisswood’s customer service has been appalling. I purchased two egg chairs advertised with removable, washable cushion covers. Due to what is clearly a manufacturing defect, the covers are act... See more
DOUBLE BED DELIVERED WITH 4 BRACKETS MISSING COMPLAINED 2 BRACKETS SENT COMPLAINED NO REPLY STILL UNABLE TO PUT BED TOGETHER 1 WEEK AND STILL SLEEPING ON FLOOR
I purchased a door canopy from Blisswood & I am extremely satisfied with the product, the customer service staff (both on phone & email) & with the website. From start to finish the experience has bee... See more
Company replied
Company details
- Furniture Manufacturer
- Bedroom furniture shop
- Home Furniture Shop
- Furniture wholesaler
- Office Furniture Shop
- Outdoor furniture shop
Written by the company
Blisswood is a comprehensive one- stop provider of top-tier home and office furniture, with its own in-house Manufacturing facility, that offers a wide selection of high quality sophisticated, stylish designs. At Blisswood, our Furniture and home furnishing products are designed with Quality, Durability, and affordability in mind. We carry a wide selection of Dining rooms, Living rooms, Study rooms, Bedrooms, and Bathroom furniture & furnishing products.
Contact info
47 HYTHEGAT, PE4 7ZP, Peterborough, United Kingdom
- 01444390355
- salesblisswood@gmail.com
- blisswood.co.uk
2.3
Poor
193 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Cowboy company, just avoid
Delivered half of the item. I then had to contact Amazon, the seller and courier. It took hours to finally get through, passed from pillar to post and then was given lie after lie, which was proven and admitted. The seller was just as useless as the courier. The half of the bed I did receive looks okay but cheaply made. Rather than fix the issue, the seller chose to cancel and not collect the half bed so leaving me with rubbish. Avoid at all costs! Overall it's been about 10 phone calls to and from the courier. 4 different excuses, twice contacting Amazon who agreed the seller is at fault and should offer a partial refund so the seller just cancelled instead and is now refusing to collect the half bed that's dumped on my property. Just save yourselves the headache and order from another company
22 April 2025
Unprompted review
Reply from Blisswood Limited
Hey! Billy, We're truly sorry to hear about the issues you've faced with your order and the frustration it's caused. This is certainly not the level of service we aim to provide, and we understand how disappointing this has been.
We’d really like to look into this further and work toward a resolution for you. Please reach out to us directly at salesblisswood@gmail.com so we can assist you more efficiently and find the best way forward. Thank you for bringing this to our attention—we’re here to help and want to make things right.
Great product, great service
I ordered two identical side tables from Blisswood. One arrived in double quick time and is perfect for my needs. The quality of the product is extremely good for the relatively small price paid.
I queried non receipt of the second item and was very quickly advised that tracking of the item showed that it was lost in transit and that a refund would be made and I was able to re order at my discretion once the refund was made.
The communication between Blisswood and myself was very fast
I am completely happy with the product AND the customer service and would have no hesitation in ordering from this company again
6 March 2025
Unprompted review
Reply from Blisswood Limited
Hey! Grace, Thank you for sharing your experience with this positive feedback with us. We are glad to hear that we are able to resolve your reported concern and you are satisfied with our customer services. It is always grateful to know that our efforts are being appreciated by our valued customers. Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well. Keep Shopping!
Absolutely disappointed the Order an…
Absolutely disappointed the Order an ottoman bed.only arrived with the headboard when it clearly says in the description it included screws,slats,panels etc.Really disappointed would only like the rest of the missing items to be sent to me REALLY DISAPPOINTED
4 March 2025
Unprompted review
Reply from Blisswood Limited
We’re sorry to hear about your experience and understand your frustration. However, we are unable to find any details of your order in our system. It seems that the purchase may not have been made through us.
If you have placed your order with Blisswood, please share your order details with us at Salesblisswood@gmail.com, and we will be happy to assist you further in resolving this matter. We look forward to your response and hope to assist you soon.
I bought a massage chair nearly 2 years…
I bought a massage chair nearly 2 years ago and the chair has totally snapped in half. Besides the fact that the massager is not great at all we never really used it so wasn't a point to complain about it. But it snapping in half is terrible qaulity, I contact Blisswood and I got a 2 line message saying it's out of warranty and thank you for understanding... well I don't understand. The qaulity is terrible in this case if you think that 1 year warranty is good and you can't even say that you sorry this happened nothing... just your warranty is out. When I said well I paid 159 pounds for this chair a d I would expect it to not totally snap.. wear and tear would be normal but we don't use the chair that often that wear and tear to material is good. I got fobbed off again with here's your invoice you requested which was a one liner no detail and my address. And nothing can be done. So if nothing can be done.... please people be careful when purchasing chairs with the 1 year warranty if you would like it to last longer than that.
23 January 2025
Unprompted review
Reply from Blisswood Limited
Thank you for reaching out and sharing your feedback. We sincerely regret to hear about your experience with the massage chair. At Blisswood, we strive to provide quality products and services but can understand your disappointment as well.
We would like to clarify that all our products come with a standard 1-year manufacturing warranty, which covers defects and issues that arise due to manufacturing faults. According to our records, your purchase was made on February 23, 2023, and unfortunately, the warranty for this item has expired due to which we are unable to offer a replacement or repair under warranty at this stage. Thank You!
Poor customer service bought item and…
Customer service was not great had a fault with chair. Was told there was not one sent evidence showing there was then asked about a return and replacement one was then told I had to make sure it was all packed up in original packaging and with white tape and to be sent back at my own cost even though item was faulty. Was then offered £150 refund on the item so I could rectify the issue my self rather than have to pay £100 to send item back.
9 January 2025
Unprompted review
Reply from Blisswood Limited
Hey! Paul, We are sorry to hear that you have encountered some issue with the one recliner chair you have order. However, we are glad that we were able to provide you a satisfactory solution after reviewing the details which you have shared. Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Their approach is shady, evasive, and disrespectful. Avoid this company if you value your time and money.
Received two sets of drawers—one yellowed and damaged, the other with yellowing gloss fronts. Both were unusable. Instead of offering proper support, this company tried to manipulate me into closing my PayPal dispute before issuing a refund, violating PayPal’s Buyer Protection Policy and consumer rights. Their approach is shady, evasive, and disrespectful. Avoid this company if you value your time and money.
18 October 2024
Unprompted review
Reply from Blisswood Limited
Dear Colin,
We are sorry for the inconvenience which has been caused to you during your recent purchase. We completely understand that you have received the different shade item for that we were happy to arrange the return of the item.
However, you have discarded the packages and was not able to return the item, but still being a valued customer we have tried to help you out in a best possible way. Also, we have sent you an email and would request you to kindly check and revert accordingly.
Thank You!
Ordering was easy
Ordering was easy, delivery good and not hard to put together. Love the colour and rise function.
However I bought to sleep in due to being unable to sleep in a bed. The massage function doesn't even touch a person and the heat doesn't either so these are useless.
It doesn't recline enough to use for sleep and it's very rough material so needs a throw. The massge/heat areas are hard and stick through the material so extremely uncomfortable to try sleep on.
And seat narrow so you need to recline a little to be comfortable which makes it awkward for someone with mobility issues to get in and out off without constant reclining and rising.
So I'm back in my nice soft non electric recliner for sleep despite having trouble getting up and down as it's wider, softer and no hard bits. This chair which I was so pleased with originally (absolutely love the colour) has turned into an expensive waste of money.
17 October 2024
Unprompted review
Reply from Blisswood Limited
Dear Kia,
Thanks for sharing your valuable feedback. We have gone through your feedback and the points which you have highlighted after experiencing our products.
We will surely share these points with the our quality control team as we continuously work on our products to make them more better.
Thank You!
Avoid this company
Ordered wardrobe and chesterdraws from this company, both products turned up damages and the materials are so cheap its unreal. Doors not cut level so don't close, draws don't line up no matter what you do. Contacted the seller who blames assembly or basically you even though it was a friend who is a carpenter who assembled the items. They then have the cheek to offer £50 refund when over £300 was paid for these unusable items that are simply badly made with cheap materials that could be dangerous. Would avoid this company at all costs. Will be reporting to trading standards.
Update.
I bought through amazon from Blisswood-204-0889353-1531506 order number.
Remember, the person you have been emailing constantly and then called me and claimed to be amazon and that I had to remove my review from Amazon site. Would not refund the full amount only 50% unless I removed my feedback. I told you I would put reviews on all platforms and I have reported your company for unusable and dangerous items to trading standards and I have. Also for miss use of personal data under the data protection legislation for causing distress and alarm. Everyone should know the dirty and underhanded tactics Blisswood use.
Kind regards
Mark P
11 October 2024
Unprompted review
Reply from Blisswood Limited
Hey! Griever,
We are extremely sorry for the inconvenience which has been caused to you. However, we have checked our records and unable to fetch any details of your order. It seems that the purchase was not done from our website.
But if you have purchased the Blisswood product then we would request you to kindly visit our website and then connect with the via email, call or chat option. Kindly give the reference of this feedback in your query so that we can identify the case and assist you accordingly.
Thank You!
Great chair bought for my son as a…
Great chair bought for my son as a birthday present for when he is gaming as he didn't want a proper gaming chair , with heat and massage. Think the seat could be more padded as I found it uncomfortable after an hour of sitting but both my son and I thought the heat/massage feature was good. A nice looking chair and fairly easy to assemble
15 September 2024
Reply from Blisswood Limited
Dear Nicola,
Thank you for sharing your experience with this positive feedback with us. We have shared the points which you have highlighted in your feedback. We are glad to hear that you are satisfied with our service and product. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Thank You!
Temuish reseller
Temuish reseller - I no longer trust reviews - chair wheels don’t even fit the chair - return is long winded - lots of emailing - still waiting on a reply to the last email requesting a photo of the box to be returned ( original packaging)
20 August 2024
Reply from Blisswood Limited
Dear Customer,
We are extremely sorry for the inconvenience which has been caused to you due to issues you have encountered in the chair you have purchased.
We really do not want our customers to have such experience and have shared the feedback with the quality control team as well. We have discussed it with the team and have taken the suitable action to met your satisfaction and to avoid your further hassle. We would really appreciate if you could check our email and revert accordingly.
Thank You!
Great service and quick delivery
Great service and quick delivery! Very pleased with my purchase and the only thing I wasn’t happy with were the assemly instructions. More details should be given and explicit photos as not easy to follow! Especially on how to assemble the keyboard shelf and sliders on the desk!
16 August 2024
Reply from Blisswood Limited
Dear Grace,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that we are able to resolve your reported concern and you are satisfied with our customer services. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Keep Shopping!
Poor customer service
I ordered an item within the given timeframe for next day delivery but my item didn’t arrive. Contacted the company and, as usual, they blamed the courier. They also seem to think it’s ok to waste customers time by having us sit around for days waiting for an item that should have been delivered within 24 hours. I would have shopped elsewhere if I had known they couldn’t keep their promise. Very poor service
21 August 2024
Unprompted review
Reply from Blisswood Limited
Dear Customer,
We are extremely sorry for the inconvenience which has been caused to you due to the slight delay in delivery of the package.
Yes! We have mentioned the next day delivery on the chair which you have order and as per the procedure it has been processed on the same day and scheduled for the delivery on the next day. But it has been delayed due to some issue at the delivery team ends which is one of the rare case as we use third party delivery services.
Thank You!
lift top coffee tTable
Lift top coffee table.
Arrived in good time. Very pleased with my purchase.
Looks great.
Would recommend.
10 August 2023
Reply from Blisswood Limited
Dear Jane,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that you are satisfied with our service. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Thank You!
Reply from Blisswood Limited
Dear Natasha,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that you are satisfied with our service. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Thank You!
they delivered the chair the next day…
they delivered the chair the next day as required.
23 July 2024
Reply from Blisswood Limited
Dear Richard,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that you are satisfied with our service. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Thank You!
It was a good value item
4 July 2023
Reply from Blisswood Limited
Dear Esther,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that you are satisfied with our service. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Thank You!
A very nice surprise when the chair…
A very nice surprise when the chair arrived, a very good quality, nice color, exactly what I wanted and only found double or triple prices with other retailers. Very pleased with my purchase!
2 June 2024
Reply from Blisswood Limited
Dear Simona,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that you are satisfied with our service. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Thank You!
Reply from Blisswood Limited
Dear Kevin,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that you are satisfied with our service. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Thank You!
Good price for the product.
Good choice of selection. Reasonable quality at a good price.
27 May 2024
Reply from Blisswood Limited
Dear Syed,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that you are satisfied with our service. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Thank You!
Furniture arrived on time and well…
Furniture arrived on time and well packed.The furniture is also very good quality.
23 May 2024
Reply from Blisswood Limited
Dear Linda,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that you are satisfied with our service. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Thank You!
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