Delivered a bed to the wrong address, claiming it was our address despite nothing on our doorbell and our back/alley not the one on the photos sent. Unprofessional customer service. No bed and threate... See more
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Blisswood’s customer service has been appalling. I purchased two egg chairs advertised with removable, washable cushion covers. Due to what is clearly a manufacturing defect, the covers are act... See more
DOUBLE BED DELIVERED WITH 4 BRACKETS MISSING COMPLAINED 2 BRACKETS SENT COMPLAINED NO REPLY STILL UNABLE TO PUT BED TOGETHER 1 WEEK AND STILL SLEEPING ON FLOOR
I purchased a door canopy from Blisswood & I am extremely satisfied with the product, the customer service staff (both on phone & email) & with the website. From start to finish the experience has bee... See more
Company replied
Company details
- Furniture Manufacturer
- Bedroom furniture shop
- Home Furniture Shop
- Furniture wholesaler
- Office Furniture Shop
- Outdoor furniture shop
Written by the company
Blisswood is a comprehensive one- stop provider of top-tier home and office furniture, with its own in-house Manufacturing facility, that offers a wide selection of high quality sophisticated, stylish designs. At Blisswood, our Furniture and home furnishing products are designed with Quality, Durability, and affordability in mind. We carry a wide selection of Dining rooms, Living rooms, Study rooms, Bedrooms, and Bathroom furniture & furnishing products.
Contact info
47 HYTHEGAT, PE4 7ZP, Peterborough, United Kingdom
- 01444390355
- salesblisswood@gmail.com
- blisswood.co.uk
2.3
Poor
193 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great Quality Products,will definitely…
Great Quality Products,will definitely buy again.
7 April 2024
Reply from Blisswood Limited
Dear Teeba,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that you are satisfied with our service. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Thank You!
Quality chair. Value for money
Delivery was quick and on time as mentioned. Easy to assemble. Comfortable chair. Good value for money. However on pictures it looks more bulkier than what it is.
2 April 2024
Reply from Blisswood Limited
Dear Adil,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that you are satisfied with our service. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Thank You!
Excellent product for the price
Excellent product for the price. Very easy to assemble. Very fast delivery. The chairs look fantastic.
31 March 2024
Reply from Blisswood Limited
Dear Martin,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that you are satisfied with our service. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Thank You!
Quick customer service response
Sorted me out within 5 minutes with the correct assembly instructions for my order
5 April 2024
Unprompted review
Reply from Blisswood Limited
Dear Meg,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that we are able to resolve your reported concern and you are satisfied with our customer services. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Keep Shopping!
8 Point PVU Massage Chiars
Found this Company to be very good.
From my initial enquiries ( a lot of them) via their text box) and email l I managed to get all my enquires answered.
The two chairs I ordred were quickly and easily delivered.
One chair was easily put together.
Chair sturdy, although I must admit arms were a bit wobbly.
However had to return one, as having sat in the made up one, the seat from back to front was not as long as I first thought, due to lumber support, felt as thought it pushed me forwards. My husband who is lighter than me is pleased with it.
I text them and explained the problem and asked if I could return it. I had to show photo of unpackaged item.
They consequently arranged collection free of charge.
All good, The chair was duly collected and am now waiting for refund.
The chair itself is sturdy although as stated previously, arms not so much.Hence the four stars.
The motor in the chair a little noisy, but not enough to worry about.
It is a shame the phone number given is constantly engaged, but I used both the text chat and email. Will update when refund is given.
UPDATE.
Had both a text and email from Blisswood to an enquiry made today, as to whether or not they had recieved the returned chair
I had contacted the Carrier who told me there was a hold up.
However the issue is now solved, with a promise of a refund in the next few days.
I will certainly reccomend this company to Family and Friends
I can`t fault them for their customer service.
Thank you Blisswood
28 March 2024
Reply from Blisswood Limited
Dear Dona,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that we are able to resolve your reported concern and you are satisfied with our customer services. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Keep Shopping!
Blisswood Beds
Lovely bed well worth the money, easy to put together and delivered on time
27 March 2024
Reply from Blisswood Limited
Dear Steven,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that you are satisfied with our service. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Thank You!
Get it, you won't regret it.
Chair lovely, only a few discolouration marks on the leather. Very easy to assemble.... thanks to leaflet and online video. Chair easy to change sitting positions. Very comfortable.
3 April 2024
Reply from Blisswood Limited
Dear Customer,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that you are satisfied with our service. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Thank You!
Self assembly required and only delivery to street level.
Saw on their website a swivel chair I thought would suit me. But before ordering I emailed with a couple of questions. 1. Would there be a need for some assembly of the chair. 2. Do they offer a doorstep delivery service or would they bring the chair to my flat.
I am elderly and live in a retirement development. So, I need delivery to my flat as it would be impossible for me to get the chair to my flat from the street.
The replies were quick but sadly advised that some assembly is required and their delivery company will only deliver to the main front door as they are not allowed to deliver the item above the ground floor. They further suggested I ask a neighbour for help. As we are all in our 70s and 80s, help from a neighbour would not be possible. I would have been happy to pay extra for delivery direct to me but that was not offered.
I long for the old days when if you bought a piece of furniture it would arrive fully assembled and delivered direct to the room you wanted it in. Wishful thinking.
2 April 2024
Unprompted review
Reply from Blisswood Limited
Dear Susie,
Thank you for taking the time to provide us with your feedback regarding your recent interaction with our customer service team. We genuinely appreciate your insights and want to assure you that your satisfaction is our top priority.
First and foremost, please accept our sincere apologies for any inconvenience or disappointment caused by the limitations of our current delivery service. We understand your concerns regarding the assembly requirements of the chair and the delivery limitations to your flat.
At present, we rely on a third-party delivery service, and unfortunately, we are bound by their procedures. However, we acknowledge the importance of providing a more comprehensive delivery service, especially for customers who may require assistance with assembly and placement.
Please be assured that we take your feedback seriously, and we are actively exploring ways to improve our delivery options. We understand your preference for a service that includes assembly and direct delivery to your flat, and we are committed to finding a solution that better meets your needs. Your satisfaction is paramount, and we are here to ensure that your experience with us is a positive one in the near future.
Thank You!
I purchased an Egg chair March 2024.
I purchased an Egg chair, which came very quickly. I am very pleased with the purchase, it was bigger than I expected, and I could not get it in my front door. However, my daughter and I were able to carry it round to our back garden.
When it was put together, one of the bolts, had a damaged thread, which could not be used. However my husband replaced this, with one of his own. It looks lovely, the cushion is comfortable, and actually it’s sturdy for the money. We had an issue with three of the strands of the basket. Coming unwoven. However, after talking to the company, this will not affect the strength. They were prompt in checking this out, and refunded some money. Over all, I like it very much. Thank you.
15 March 2024
Unprompted review
Reply from Blisswood Limited
Dear Jacqueline,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that we are able to resolve your reported concern and you are satisfied with our customer services. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Keep Shopping!
Far from relaxing
Despite a positive ordering and delivery process unfortunately it went downhill from there. Fairly complicated assembly process on this chair which was one of the most uncomfortable I've ever sat on. After not many months of average use the seat of the chair collapsed and a one arm had a hole where the material had worn through. After contacting Customer Service, via email, regarding warranty I have yet to receive a reply.Update... further to this review Customer Service contacted me having not received my original email? They offered a replacement chair, which I wasn't willing to accept. They then offered a 50% refund if I removed this review but mutually agreed on an updated review regarding the "better" level of Customer Service.
12 January 2024
Reply from Blisswood Limited
Dear Customer,
We are sorry for the inconvenience which has been caused to you with the item which you have purchased from us in June, 2023.
We have thoroughly checked our records and not able to find any email sent by you as if we have received your email then you must have got the reply from our end. Rest assured, we have sent an email to you with the details so that we can proceed further to resolve your concern.
Thank You!
Excellent product and very efficient…
Excellent product and very efficient after sales service
18 March 2024
Unprompted review
Reply from Blisswood Limited
Dear Samaresh,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that you are satisfied with our service. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Thank You!
Fast delivery well made
25 February 2024
Reply from Blisswood Limited
Dear Michael,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that you are satisfied with our service. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Thank You!
Great customer service
Great customer service.
I did find a few flaws in the shoe cabinet whilst building i.e. gaps between the panels and the opening mechanics dont work well.
26 February 2024
Reply from Blisswood Limited
Dear HInesh,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that you are satisfied with our service. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Thank You!
great buy
easy to assemble, great quality of materials used (I got the brown leather office/massage chair), very comfortable
26 February 2024
Reply from Blisswood Limited
Dear Zed,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that you are satisfied with our service. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Thank You!
Expected something different
N.2 of the front panels unfortunately arrived chipped.
Also not so easy to built and through it will be on a sliding system to adjust size rather than having to screw it to the correct size
26 February 2024
Reply from Blisswood Limited
Dear Balsamo,
We are sorry to hear that you have received the chipped part in the package and have encountered some issues in assembling the the item. It is certainly not the experience we want our valued customers to have.
We would request you to kindly get in touch with us by sending an email on Salesblisswood@gmail.com so that we can help you out in best possible way.
Thank You!
All in all a very good purchase!
Really quick delivery and we are more than pleased with the office chair. It came very well packed, was very easy to assemble and is very well made. All in all a very good purchase!
26 February 2024
Reply from Blisswood Limited
Dear Christine,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that you are satisfied with our service. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Thank You!
Everything is good but hand rest is…
Everything is good but hand rest is not good keeping lose all time I tride to tighten but still getting lose so what shall I do
Thanks maru 85 maybank avenue ha02tq
23 February 2024
Reply from Blisswood Limited
Dear Customer,
We are glad to hear that you are satisfied with the purchase of the item and we have taken your feedback for the problem which you have mentioned.
We have immediately escalated it to the quality control team so that they can work on it. We hope that this will get resolved in the upcoming stock. However, if you need to discuss more then please connect with us on Salesblisswood@gmail.com.
Thank You!
Great product, perfect for your home
Great product, looks beautiful and elegant. A perfect product for your home. Love it as now I don't have scattered shoes in my home which was making it look ugly. Also the variety of color options helps you choose the the color which matches with your home furniture. I will buy it again.
25 February 2024
Reply from Blisswood Limited
Dear Customer,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that you are satisfied with our service. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Thank You!
Customer Service is just WOW!
I ordered a chair after seeing so many good reviews and I was not disappointed at all. Unfortunately, my electric recliner chair had technical issues so I contacted them. After providing a video of the issue, they sent another chair for free including postage immediately. The customer service was just wow!
Here's my observation:
Easy to order, product description on point, very good prices, very quick delivery, great post sale customer service, swift replies, easy to come to a solution.
Overall a 5 out of 5.
20 January 2024
Unprompted review
Reply from Blisswood Limited
Dear Majedul,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that we are able to resolve your reported concern and you are satisfied with our customer services. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Keep Shopping!
I had a query on my postcode which was…
I had a query on my postcode which was dealt promptly and was soon rectified. I was very impressed, considering this was at the weekend. Goods were delivered quickly. Would certainly use again and recommend.
17 February 2024
Unprompted review
Reply from Blisswood Limited
Dear Janet,
Thank you for sharing your experience with this positive feedback with us. We are glad to hear that we are able to resolve your reported concern and you are satisfied with our customer services. It is always grateful to know that our efforts are being appreciated by our valued customers.
Your satisfaction is our top priority, and we will try to do our best to ensure that we meet your expectations in the future purchases as well.
Keep Shopping!
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