Blue Arrow Reviews 271

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpfulness and professionalism of individual staff members, with some securing positions quickly and receiving excellent support throughout the recruitment process. Reviewers often highlight good communication and responsiveness from specific consultants, making the job search smoother and more efficient. The agency is also seen as a good option for those seeking flexibility, with some finding the service and client sites fantastic. However, some people were dissatisfied with the customer service, citing issues with rude staff, lack of callbacks, and poor communication regarding job applications and shifts. There are also concerns about misleading information, unfulfilled job promises, and difficulties in getting responses or appointments, leading to frustration and wasted time for many.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with some customers reporting negative experiences such as... See more

Service

Consumers find service to be ambiguous, with some reviewers expressing extreme dissatisfaction, calling it... See more

Customer communications

People report ambiguous experiences with contact, with many reviewers expressing frustration over poor... See more

Customer service

Reviewers highlight negative aspects of customer service, with many experiencing poor communication,... See more

Response time

Customers had ambiguous experiences with response times, with some reviewers expressing disappointment... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have applied for multiple job roles with this company but they are based in 3 different locations, 1 of the building are not making contact with any workers and this is causing people to lose out on... See more

Company replied

Rated 2 out of 5 stars

Not great they contact you about work then you call them back to progress with it then they ghost you. Which is very annoying . I can land a job easy by myself i usually get return call directly from... See more

Rated 1 out of 5 stars

They initially offer shifts, but these are often cancelled later, sometimes for an entire week. Shifts are communicated via messages and email, and even after accepting them, the requests may be dec... See more

Company replied

Rated 1 out of 5 stars

I've only just applied to register with Blue Arrow and already regret it. Woman who answered for the Taunton branch was lovely, a few minutes later I get a call from another advisor called Nigel who w... See more

Company replied


Company details


Contact info

2.8

Average

TrustScore 3 out of 5

271 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Brilliant and superb people

I worked as CSA for Scottish Widows through Blue Arrow for more than 2 years. Brilliant and so much helpful staff and they always are there whenever you call or email.

8 December 2024
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Thank you so much for the lovely review Asim. We are really pleased that we were able to support you in your search for work.

Rated 1 out of 5 stars

No people skills

Emily had no clue how to speak to a person. She would constantly send messages trying to get a reply when you were busy and how she worded her requests were just diabolical. People like that shouldn't be allowed to speak to the general public. Be professional and don't seem desperate.

2 December 2024
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Hi Kyle, your feedback gives us a valuable chance to fix what's gone wrong in our service, for you and for others. I'm sorry that you've had this experience and appreciate asking for more of your time doesn't help how you feel about it, but do you mind emailing complaints@bluearrow.co.uk with details of your experience. It's how we find out when our service has fallen short of expectation. Your email will be looked at by an independent team who pick-up when service delivery is not as we expect it to be and resolve it. You'd be giving us a valuable chance to fix it for yourself and others. Thanks, Blue Arrow.

Rated 1 out of 5 stars

CRAP AGENCY

THIS IS AGENCY BECAME JUST A WASTE OF TIME,

IS A BUNCH OF PEPOLE THEY DON'T WHAT TO DO.
THEY WILL EXPECT YOU TO WORK WHEN THEY NEED YOU AND THEN THEY WILL TREAT YOU LIKE A MOOP HEAD. THEY DON'T CARE IF YOU HAVE NOT WORK. THEY NEVER SAYD THANK YOU EVEN IF IN YOUR DAY OFF YOU MAKE A SACRIFICE TO COVER THAT SHIFT FOR THAT CLIENT.

CHEFS WE BETTAR THAT THIS CRAPPY AGENCY

18 November 2024
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Hi Rico,

I’m sorry to hear about your experience with Blue Arrow. Your feedback is extremely important to us. If you could share your experience by emailing complaints@bluearrow.co.uk, we would be very grateful. This will help us prevent similar issues for others in the future.

Thank you, Blue Arrow

Rated 1 out of 5 stars

THIS COMPANY USED TO BE GOOD , NOW WORKING WITH RATS

THIS COMPANY USED TO BE GOOD, NOT ANY MORE,
I BEEN WORKING IN A PLACE WITH RATS AND I FEEL SICK STRAIGHT AFTER. THIS COMPANY LOOSE ALL THE STARS FROM WHEN JOE TAKE OVER , NOW WITH DEBBIE THE SITUATION IS EVEN WORST. THEY DON'T CARE ABOUT EMPLOYEES THEY CARE ABOUT THE CLIENTS, EVEN IF YOU WORK IS THE CRAPPIEST PLACE WITH NOT HEALTH AND SEFETY.

21 November 2024
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Hi Enrico,

I’m sorry to hear about your experience with Blue Arrow. Your feedback is extremely important to us. If you could share your experience by emailing complaints@bluearrow.co.uk, we would be very grateful. This will help us prevent similar issues for others in the future.

Thank you, Blue Arrow

Rated 1 out of 5 stars

Tashi Eastwell keeps emailing me with…

Tashi Eastwell keeps emailing me with jobs and when I reply keeps saying all positions are taken. I feel as if I am being harassed by her and think everyone should be carefully when dealing with her. I have had the worst experience ever with this company and don't want anything to do with them but they still insist of trying to communicate with me. I want to say this again. .. remove all my details from your system. I would bot recommend you lot to anybody. Thanks

26 November 2024
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Hi Satveeer,

Thank you for contacting Blue Arrow.

To have your details removed please make a data erasure request via the Blue Arrow app through the manage my data option. If you do not have access to the app please send an email to dpo@rssglobal.com

Rated 5 out of 5 stars

I can’t actually put into words how…

I can’t actually put into words how grateful I am to this agency, it’s the best one I have ever worked for Claire from the Maidstone branch helped me from start to finish with the process kept me updated on every step of it got me the position I applied for and it was so straight forward, and it has paid off as I’ve now been taken on full time and got the security of the full time position running it on my own would highly recommend this company and staff to anyone and I thank them for the help and support, keep up the brilliant work you do and thank you again.

31 October 2024
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Thank you so much Mark for the lovely review. We are really pleased that we were able to support you in your search for work.

Rated 5 out of 5 stars

A Chefs Review Of Blue Arrow

I have worked for Blue Arrow as a Chef, in Liverpool, for over 20 years (with a few gaps) and also at the Leicester branch, & Worcester branch for 5 years while at Uni.

And, I can highly recommend this company. They have a fantastic app, for allocating work, listing days off & scheduling holidays etc.

Whether Ive required full time hours, or occasional shifts, Blue Arrow Liverpool has accommodated my needs, and their rates of pay have been highly competitive.

Also, whenever I have needed assistance from the Liverpool branch, Amanda Hodson, Business Director, for Liverpool & Cheshire, has been extremely professional and helpful on many occasions.

'Blue Arrow' Highly recommend
5*****

20 January 2024
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Thank you so much for the glowing review Marc. We are really delighted that we were able to support you in your search for work.

Rated 1 out of 5 stars

I think they are data collecting

I think they are data collecting, I spent ages putting in all my information and all my ID to register with them and they say you will get a video interview which i tried 3 times and no one ever shows up for the video call. I emailed them to find out what’s going on and no one has ever gotten back to me. Now it won’t allow me to delete my data from the website. Seems suspicious and I regret putting all my info and ID into their website!!!

24 October 2024
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Hi Joanne, your feedback gives us a valuable chance to fix what's gone wrong in our service, for you and for others. I'm sorry that you've had this experience and appreciate asking for more of your time doesn't help how you feel about it, but do you mind emailing complaints@bluearrow.co.uk with details of your experience. It's how we find out when our service has fallen short of expectation. Your email will be looked at by an independent team who pick-up when service delivery is not as we expect it to be and resolve it. You'd be giving us a valuable chance to fix it for yourself and others. Thanks, Blue Arrow.

Rated 1 out of 5 stars

Agency not good

Agency not good, working in Kent having to deal with the Maidstone office who are not good. Took long time to finally be signed up by them. They advertise jobs do not put you forward to them or on the app says unsuccessful?? Would help if Lauren Kirkby and others answered emails and thought to help. Waste of time signing up with them as do not offer shifts or says unsuccessful on the app! watch out!

18 October 2024
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Hi, your feedback gives us a valuable chance to fix what's gone wrong in our service, for you and for others. I'm sorry that you've had this experience and appreciate asking for more of your time doesn't help how you feel about it, but do you mind emailing complaints@bluearrow.co.uk with details of your experience. It's how we find out when our service has fallen short of expectation. Your email will be looked at by an independent team who pick-up when service delivery is not as we expect it to be and resolve it. You'd be giving us a valuable chance to fix it for yourself and others. Thanks, Blue Arrow.

Rated 5 out of 5 stars

The best!

I've recently gained my Class C + E license and found it very difficult to be given a chance in the industry due to no experience. A number of agencies also contacted myself offering the world once your signed up and then absolutely nothing which is very frustrating.

However not Blue Arrow and Benn (Driving Consultant) in particular. Benn has kept in constant communication with myself assisting with job opportunities and keeping to his word, offering assessment dates and ensuring they are booked which is fantastic as they are limited for new starters.

I'm now currently gaining experience in the industry and growing overall. Benn remains in constant contact to ensure everything is going well which is makes you feel not just a number and on hand anytime for questions or help.

I couldn't be happier at the moment with the service provided by Blue Arrow and Benn and still currently on the books with no intention of going elsewhere.

Thank you Benn and Blue Arrow.

16 October 2024
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Thank you so much for the lovely review. We are really pleased that we were able to support you in your search for work.

Rated 5 out of 5 stars

Top recruitment company

Just finished a 3 month contract with the AA for these and they were there to support me all the way through. Called me out of the blue to offer me the position and I hadn’t even worked for them before that. Great team good rates!

12 June 2024
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Thank you so much for the lovely review. We are really pleased that we were able to support you in your search for work.

Rated 1 out of 5 stars

The app is crap,post jobs that aren't …2

The app is crap,post jobs that aren't available and the red thumbs down sign is not very encouraging change it

2 October 2024
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Hi Shireen, I'm sorry to hear you're experiencing issues with access to our online services. Your feedback is extremely important to us and if you'd be willing to provide feedback to complaints@bluearrow.co.uk we'd be extremely grateful, as this ensures we can prevent a recurrence for you and others. Thanks, Blue Arrow

Rated 1 out of 5 stars

The first and last time I ever use Blue…

The first and last time I ever use Blue Arrow Agency. My experience was not good at all. When I first applied I needed a DBS to start with which I did apply for and they just had to do the rest on their part which was not done at all. I was told to expect my DBS between 2 weeks - 2 months and have yet not received it. It has been since April this year I have not done any shifts due to not having my DBS. I emailed one specific employee ‘M’ and she does not want to respond to any of my emails nor help me with the issue. That’s £50 down the drain no refund!! Now she has taken me off the shortlist without notice. This employee is rude and lacks communication skills.

6 September 2024
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Hi Patricia, your feedback gives us a valuable chance to fix what's gone wrong in our, for you and for others. I'm sorry that you've had this experience and appreciate asking for more of your time doesn't help how you feel about it, but do you mind emailing complaints@bluearrow.co.uk with details of your experience. It's how we find out when our service has fallen short of expectation. Your email will be looked at by an independent team who pick-up when service delivery is not as we expect it to be and resolve it. You'd be giving us a valuable chance to fix it for yourself and others. Thanks, Blue Arrow.

Rated 5 out of 5 stars

I had the pleasure of working with Blue…

I had the pleasure of working with Blue Arrow Recruitment Agency, and I must commend the exceptional service I received, particularly from Lauren Potter.
Lauren was incredibly professional, approachable, and responsive throughout the entire process. Her personalised approach made me feel valued and supported, and she went above and beyond to ensure I was well-prepared for each step of the recruitment process. Her dedication to finding the right fit was evident, and I truly appreciated her regular check-ins and thoughtful guidance.

Thanks to Lauren’s efforts, I secured a role that I am genuinely excited about. I highly recommend Blue Arrow Recruitment Agency and Lauren Potter to anyone seeking a recruitment partner who is committed to their success.

2 September 2024
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Thank you for your glowing review Shivani. We are so delighted to have supported you in your work search and we wish you all the best in your new role.

Rated 5 out of 5 stars

Sinita was Very professional with how…

Sinita was Very professional with how she carried out her duty as an agent and giving customer service and she helped me alot in sorting out a suitable job that works with me caring for my kids I am very grateful for the support she gives as an agent and I would recommend others to work for blue arrow agency as the experience I've had so far is excellent and fabulous customer service

28 June 2024
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Thank you so much for the lovely review. We are really pleased that we were able to support you in your search for work.

Rated 5 out of 5 stars

Well What a Company ,Jazz is so…

Well What a Company ,Jazz is so polite ,knowledge and friendly this I must say this is
is rare ,I like that
In fact all the team are
I'm really Busy
It's so nice to be treated well

29 August 2024
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Thank you for your glowing review John. We are so delighted to have supported you in your work search.

Rated 1 out of 5 stars

Blue Arrow is terrible

The staff are extremely unfriendly over the phone and are very unhelpful, go to do inductions for jobs just to not hear back from them, terrible all round highly don’t recommend

31 July 2024
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Hi, your feedback gives us a valuable chance to fix what's gone wrong in our, for you and for others. I'm sorry that you've had this experience and appreciate asking for more of your time doesn't help how you feel about it, but do you mind emailing complaints@bluearrow.co.uk with details of your experience. It's how we find out when our service has fallen short of expectation. Your email will be looked at by an independent team who pick-up when service delivery is not as we expect it to be and resolve it. You'd be giving us a valuable chance to fix it for yourself and others. Thanks, Blue Arrow.

Rated 1 out of 5 stars

Not recommended

Don't worth the play, waste your time
Induction 4 hours, probably they don't pay, drugs, alcohol test passed,start new job Mon, after I'm back to house manager changing plans and cancelling my weekly plan, they not responding

15 August 2024
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Hi Arek, your feedback gives us a valuable chance to fix what's gone wrong in our, for you and for others. I'm sorry that you've had this experience and appreciate asking for more of your time doesn't help how you feel about it, but do you mind emailing complaints@bluearrow.co.uk with details of your experience. It's how we find out when our service has fallen short of expectation. Your email will be looked at by an independent team who pick-up when service delivery is not as we expect it to be and resolve it. You'd be giving us a valuable chance to fix it for yourself and others. Thanks, Blue Arrow.

Rated 5 out of 5 stars

Highly recommend!


I returned to Blue Arrow after six months and I don't regret it. Ashley and Jaz looked after me very well. Highly recommend!

2 June 2024
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Thank you so much for the lovely review. We are really pleased that we were able to support you in your search for work.

Rated 1 out of 5 stars

Poor poor staff

After going through all the processes and got an interview, the company informed me they would make a decision and pass it on that day 2 weeks on I still haven't heard anything even though I have emailed 3 different people and was assured by the third this would be passed on and someone would be in contact. Poor poor staff.

3 July 2024
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Hi Paul, I am very sorry to hear that this has been your experience with Blue Arrow. Your feedback is extremely important to us and if you'd be willing to provide feedback to complaints@bluearrow.co.uk we'd be extremely grateful, as this will help us to ensure that we prevent a recurrence of your experience for others. Thanks, Blue Arrow

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